Al & Fran Cleaners

★★★★☆
  • 14410 Cedar Rd

    Cleveland, OH 44121

    Map & Directions
  • 216-381-3000

About Al & Fran Cleaners

Hours
Sun 11am-4pm, Mon-Fri 7am-7pm, Sat 7am-6pm

Personal Services

Personal Services
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4.0 2
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Not only are they super expensive but the quality is extremely poor. They burned a few sweaters of mine as well as ripped as few of my husbands shirt. Needless to say we will not be returning.

3
★★★★★

Not only are they super expensive but the quality is extremely poor. They burned a few sweaters of mine as well as ripped as few of my husbands shirt. Needless to say we will not be returning.

.

We have been taking my husband's dress shirts there for over a year and been happy with the result. However, this last time, when I picked up the shirts, there were stains - the same gray stains, in the same location, on all 5 shirts, which were not there when I dropped them off. I requested that they reclean them, but when I returned to picked them up, the spots were still there. They denied any responsibility and in fact blamed me, stating that the spots were already present when brought in for cleaning. The counter manager was defensive from the start and insisted that there was no possible way "their staff" had made the stains. She refused any to provide ANY compensation and was very forceful. When the cleaning goes well, it's fine - but they obviously have no resources for dealing with customer complaints and I will no longer be using them.

2
★★☆☆☆

We have been taking my husband's dress shirts there for over a year and been happy with the result. However, this last time, when I picked up the shirts, there were stains - the same gray stains, in the same location, on all 5 shirts, which were not there when I dropped them off. I requested that they reclean them, but when I returned to picked them up, the spots were still there. They denied any responsibility and in fact blamed me, stating that the spots were already present when brought in for cleaning. The counter manager was defensive from the start and insisted that there was no possible way "their staff" had made the stains. She refused any to provide ANY compensation and was very forceful. When the cleaning goes well, it's fine - but they obviously have no resources for dealing with customer complaints and I will no longer be using them.

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