Sharnett Bridal & Prom

★☆☆☆☆

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My mom and I decided to go to Sharnett to get my first prom dress. We had heard very good things about it. When we got there I found my dream dress. The staff was very friendly and helpful. My mom bought the almost $400 dollar dress and the staff took it to the back to be altered. The staff member helping us said she would call when it was ready. Almost a month later after not being called my mom called and got a manager saying "we NEVER call ANYBODY". That weekend we went to get the dress and had to wait over 20min to finally get waited on. We told them my name and that we had an emerald green strapless dress to pick up and.......they couldn't find the dress. The manager finally found the dress "which had been put in a special spot since it had already been pressed and ready for pick up which her staff didnt know about" Then we asked about the shoes we had also purchased that were suppost to be in as well.....and they wouldnt be in until that next Monday and we would have to come back and get them. We live almost 2 hours away and my mom was not going to go back and get them so the manager offered to ship them to us. None the less the staff are helpful and nice but once that dress has been paid for they have horrible customer service.

0
★☆☆☆☆

My mom and I decided to go to Sharnett to get my first prom dress. We had heard very good things about it. When we got there I found my dream dress. The staff was very friendly and helpful. My mom bought the almost $400 dollar dress and the staff took it to the back to be altered. The staff member helping us said she would call when it was ready. Almost a month later after not being called my mom called and got a manager saying "we NEVER call ANYBODY". That weekend we went to get the dress and had to wait over 20min to finally get waited on. We told them my name and that we had an emerald green strapless dress to pick up and.......they couldn't find the dress. The manager finally found the dress "which had been put in a special spot since it had already been pressed and ready for pick up which her staff didnt know about" Then we asked about the shoes we had also purchased that were suppost to be in as well.....and they wouldnt be in until that next Monday and we would have to come back and get them. We live almost 2 hours away and my mom was not going to go back and get them so the manager offered to ship them to us. None the less the staff are helpful and nice but once that dress has been paid for they have horrible customer service.

Pros: none

Cons: small, dirty, dressing rooms are HORRIBLE!

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First of all, they are only nice when they are trying to make a sale. After the dresses arrive they couldn't care less about you. They don't even let you try them on in a regular dressing room, you have to do it in some makeshift dressing room made with shower curtains, even if the regular dressing rooms are empty. Customer service aside, the dress that we ordered came in looking horrendous! NOTHING like the version of it we tried on in the store. There are 8 bridesmaids in this wedding, all different shapes and sizes, and the dress didn't fit any of us. I tried on the size I bought and the dress I received is NOT made the same. They don't care at all! THey just try to sell alterations or SPANX to help. It's ridiculous. I found out later that the owner is known for recommending her clients buy the wrong size so they will have to pay for alterations. These dresses are made so horribly I can't believe they sold them. Go across the street to David's.

0
★☆☆☆☆

First of all, they are only nice when they are trying to make a sale. After the dresses arrive they couldn't care less about you. They don't even let you try them on in a regular dressing room, you have to do it in some makeshift dressing room made with shower curtains, even if the regular dressing rooms are empty. Customer service aside, the dress that we ordered came in looking horrendous! NOTHING like the version of it we tried on in the store. There are 8 bridesmaids in this wedding, all different shapes and sizes, and the dress didn't fit any of us. I tried on the size I bought and the dress I received is NOT made the same. They don't care at all! THey just try to sell alterations or SPANX to help. It's ridiculous. I found out later that the owner is known for recommending her clients buy the wrong size so they will have to pay for alterations. These dresses are made so horribly I can't believe they sold them. Go across the street to David's.

Pros: None

Cons: Dresses are horribly made

 

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