Baumann's Florist & Greenhouse

★★★☆☆

About Baumann's Florist & Greenhouse

Hours
Mon-Fri 9am-5pm, Sat 9am-4pm

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I??m giving Baumann??s two stars because the flowers looked fine, but their customer service was the most abysmal I have ever encountered for anything. I was apprehensive choosing them for our florist because their shop was kept such a mess with flowers, leaves, and cats everywhere, but my photographer assured us that their flowers were beautiful.

I got married at the Sheraton in Akron/Cuyahoga Falls June 2, 2012 (not very far from their shop). I began calling them a year ahead of the wedding, but they told me to call back after the 4th of July, and then when I called after that, they told me to call back after Christmas. Once I finally met with them, we signed our contract and they threw in the toss away bouquet for free because we ordered the rest of our flowers with them. We ordered an additional toss away because we needed two.

The day of the wedding, I got 3 separate calls from Baumann's. For the first call, I was in the process of having my hair done. They said they were going to drop off the flowers early. Why they couldn??t just call the Sheraton and arrange it with them is beyond me. Then back at the hotel while I??m getting ready, I got another call saying the flowers were at the front desk and ready to be picked up. My mom and sister went to the front desk to make sure everything was there. It wasn??t. We had an extra groomsman??s boutonniere and 3 lavender rose boutonnieres we didn??t order and we were missing our second toss away bouquet we ordered.

I called Baumann??s to let them know what we were missing and that we mysteriously had extra boutonnieres. Carol answered and said that they just threw in the boutonnieres for free. I told her that was fine, but we still needed the second toss away bouquet we ordered. She told us she had no record of the purchase and that we should just give the boutonniere away instead of the bouquet. I told her I wanted what I ordered. She told us (progressively raising her voice) that the Picasso calla lilies we ordered were expensive so they just didn??t have extras to give us and insisted she had no record of our additional toss away and started screaming that I needed to show her a receipt. I told her I was getting married in a couple hours and did not have it with me. She screamed ??Fine! I??ll just give you the toss away for free!? and slammed the phone down. She thought she hung up on me, but she didn't. The phone must not have been all the way on the hook because I heard her screaming at her husband about how you can??t give anyone anything for free because they just want more for free (apparently ignoring the fact that I had stated we already paid) and what a horrible person I was etc, etc. Her husband finally answered the phone ??Hello, Baumann??s? and I said, ??It??s still me and I just heard everything you said,? so then he hung up on me too.

He called me again 10 minutes before I had to leave to take pictures and told me to come down to the front desk so we could ??talk.? I said that would be quite impossible since I was still getting my dress put on. My mother went down to the front desk to meet him and give him the extra boutonnieres back.

And this is how they treat a customer hours before they get married. I wouldn't recommend them to anyone.

2
★★☆☆☆

I??m giving Baumann??s two stars because the flowers looked fine, but their customer service was the most abysmal I have ever encountered for anything. I was apprehensive choosing them for our florist because their shop was kept such a mess with flowers, leaves, and cats everywhere, but my photographer assured us that their flowers were beautiful.

I got married at the Sheraton in Akron/Cuyahoga Falls June 2, 2012 (not very far from their shop). I began calling them a year ahead of the wedding, but they told me to call back after the 4th of July, and then when I called after that, they told me to call back after Christmas. Once I finally met with them, we signed our contract and they threw in the toss away bouquet for free because we ordered the rest of our flowers with them. We ordered an additional toss away because we needed two.

The day of the wedding, I got 3 separate calls from Baumann's. For the first call, I was in the process of having my hair done. They said they were going to drop off the flowers early. Why they couldn??t just call the Sheraton and arrange it with them is beyond me. Then back at the hotel while I??m getting ready, I got another call saying the flowers were at the front desk and ready to be picked up. My mom and sister went to the front desk to make sure everything was there. It wasn??t. We had an extra groomsman??s boutonniere and 3 lavender rose boutonnieres we didn??t order and we were missing our second toss away bouquet we ordered.

I called Baumann??s to let them know what we were missing and that we mysteriously had extra boutonnieres. Carol answered and said that they just threw in the boutonnieres for free. I told her that was fine, but we still needed the second toss away bouquet we ordered. She told us she had no record of the purchase and that we should just give the boutonniere away instead of the bouquet. I told her I wanted what I ordered. She told us (progressively raising her voice) that the Picasso calla lilies we ordered were expensive so they just didn??t have extras to give us and insisted she had no record of our additional toss away and started screaming that I needed to show her a receipt. I told her I was getting married in a couple hours and did not have it with me. She screamed ??Fine! I??ll just give you the toss away for free!? and slammed the phone down. She thought she hung up on me, but she didn't. The phone must not have been all the way on the hook because I heard her screaming at her husband about how you can??t give anyone anything for free because they just want more for free (apparently ignoring the fact that I had stated we already paid) and what a horrible person I was etc, etc. Her husband finally answered the phone ??Hello, Baumann??s? and I said, ??It??s still me and I just heard everything you said,? so then he hung up on me too.

He called me again 10 minutes before I had to leave to take pictures and told me to come down to the front desk so we could ??talk.? I said that would be quite impossible since I was still getting my dress put on. My mother went down to the front desk to meet him and give him the extra boutonnieres back.

And this is how they treat a customer hours before they get married. I wouldn't recommend them to anyone.

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I do not recommend this business to anyone who doesn't want to deal with short-tempered personnel. I called with some simple wedding questions and each question was blown off. I was taken quite aback. I never expected a floral business to be such snooty prudes. If I wanted to experience this type of animosity towards a consumer who is going to spend around $7,000 for the decor alone, I would have remained in the UK. Thanks for your warm welcome to Northeast Ohio Baumann's Florist & Greenhouse.

1
★☆☆☆☆

I do not recommend this business to anyone who doesn't want to deal with short-tempered personnel. I called with some simple wedding questions and each question was blown off. I was taken quite aback. I never expected a floral business to be such snooty prudes. If I wanted to experience this type of animosity towards a consumer who is going to spend around $7,000 for the decor alone, I would have remained in the UK. Thanks for your warm welcome to Northeast Ohio Baumann's Florist & Greenhouse.

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The flowers and plants are always fresh and beautifully arranged. Carol does a fabulous job! She is a wiz with arrangements and has never disappointed us. We've gotten flowers and plants for proms, homecomings, birthdays, funerals and various other occasions and the quality and service have been consistant. You can't go wrong with Baumanns Florist!

PROS: Quality flowers. Friendly, hardworking people.
CONS: none

5
★★★★★

The flowers and plants are always fresh and beautifully arranged. Carol does a fabulous job! She is a wiz with arrangements and has never disappointed us. We've gotten flowers and plants for proms, homecomings, birthdays, funerals and various other occasions and the quality and service have been consistant. You can't go wrong with Baumanns Florist!

PROS: Quality flowers. Friendly, hardworking people.
CONS: none

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They do lovely arrangements. I used them when my grandmother died, the flower arrangement was beyond any thing i had ever seen . they will go the extra mile for you.There prices are fair. There location is easy to get in and out of and I would use them again.

4
★★★★☆

They do lovely arrangements. I used them when my grandmother died, the flower arrangement was beyond any thing i had ever seen . they will go the extra mile for you.There prices are fair. There location is easy to get in and out of and I would use them again.

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I have been using this floral shop for several years now, AND THEY NEVER FAIL TO AMAZE me how they can make such beautiful flower arrangements, be it for a love one thats sick or a funeral. There tops in my book.. If you need a nice arrangement their the shop you want to see.

4
★★★★☆

I have been using this floral shop for several years now, AND THEY NEVER FAIL TO AMAZE me how they can make such beautiful flower arrangements, be it for a love one thats sick or a funeral. There tops in my book.. If you need a nice arrangement their the shop you want to see.

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Message from Baumann's Florist & Greenhouse

We are committed to offering only the highest quality fresh flower arrangements and gifts, backed by service that is friendly and prompt. We offer a wide range of custom floral arrangements for any occasion, weddings, funerals, corporate parties and decorating, and holiday gifts for every season. All of our services are available for local and out-of-town delivery. Since our beginning, we take great pride in only buying the best and freshest cut flowers from our suppliers. If it doesn??t meet our personal standard of quality, we won??t sell it!

More about Baumann's Florist & Greenhouse

Local Delivery & In-house pickup Birthdays & Anniversaries Weddings Funerals Proms & Dances Weekly Corporate Flowers Corporate Parties Balls & Cotillions Home Decorating & Consultation Seasonal Gifts Annual & Perennial Plantings Hanging Baskets

 

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