Mr Bulky's Foods

★★★☆☆
41.1192 -81.48
Map and Directions to Mr Bulky's Foods

330-928-5966

434 Howe Ave

Cuyahoga Falls, OH

44221

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About Mr Bulky's Foods

Hours
Mon.Sat.; 10am-8pm, Sun.; 12pm-5pm
3.0625 16
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Reviews 1 - 16 of 16.
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Honestly, rather bummed at all the negative reviews, mainly because I keep sending folks to the store because I have found it to be such a great asset! (Thankfully, everyone who has gone after a suggestion from me seems to be glad to have found them, so there is that at least.) I was diagnosed with celiac several years ago and it can be a serious pain in the backside to keep my budget in check while cooking 95% of all my family's food from scratch (and I do mean scratch. Forget just making the daily bread - I'm grinding the grain FOR the bread! I'm a bonnet and a buggy ride away from the full Little House Experience!) and MB's has been a complete godsend. While I have to be careful about cross-contamination using bulk bins, I haven't had any real issues getting what I need from them. The store is clean, is almost always the cheaper - and fresher thanks to turnover - option, and they have a huge selection. It's also wonderful to be able to get just a taste of a treat when an urge hits instead of having to buy a whole bag of candy when you want something sweet. The bean selection is better than anywhere else in town and even if all you buy are herbs and spices (often upwards of 75% cheaper then going to a grocery - fresher too) it's well worth the trip. And maybe I've just gotten completely lucky, but the staff has always been helpful - both on the floor and when I've called. Does the teenager at the till who cheerfully admits to not cooking at all always have the answer to everything? No - but when that happens, they seem happy to try and help me figure it out. (Even had one who stepped outside and checked google for me regarding a spice!) Perhaps it's because I try to treat the folks who work there like actual humans. I've been in the store more than a few times when someone comes in, snaps their fingers in the face of the one person holding the store down at lunchtime, and demands they become the center of the universe. And even in those moments... I've seen the, yes, often young worker take a breath and try to deal. Frankly? They handle rude folks better then I do!

4
★★★★☆

Honestly, rather bummed at all the negative reviews, mainly because I keep sending folks to the store because I have found it to be such a great asset! (Thankfully, everyone who has gone after a suggestion from me seems to be glad to have found them, so there is that at least.) I was diagnosed with celiac several years ago and it can be a serious pain in the backside to keep my budget in check while cooking 95% of all my family's food from scratch (and I do mean scratch. Forget just making the daily bread - I'm grinding the grain FOR the bread! I'm a bonnet and a buggy ride away from the full Little House Experience!) and MB's has been a complete godsend. While I have to be careful about cross-contamination using bulk bins, I haven't had any real issues getting what I need from them. The store is clean, is almost always the cheaper - and fresher thanks to turnover - option, and they have a huge selection. It's also wonderful to be able to get just a taste of a treat when an urge hits instead of having to buy a whole bag of candy when you want something sweet. The bean selection is better than anywhere else in town and even if all you buy are herbs and spices (often upwards of 75% cheaper then going to a grocery - fresher too) it's well worth the trip. And maybe I've just gotten completely lucky, but the staff has always been helpful - both on the floor and when I've called. Does the teenager at the till who cheerfully admits to not cooking at all always have the answer to everything? No - but when that happens, they seem happy to try and help me figure it out. (Even had one who stepped outside and checked google for me regarding a spice!) Perhaps it's because I try to treat the folks who work there like actual humans. I've been in the store more than a few times when someone comes in, snaps their fingers in the face of the one person holding the store down at lunchtime, and demands they become the center of the universe. And even in those moments... I've seen the, yes, often young worker take a breath and try to deal. Frankly? They handle rude folks better then I do!

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I laugh as I read these reviews because they all have the same thing in common. I too had the WORST experience at Mr Bulky's today. Kathryn Poole (even though she told me Foord) is a joke when it comes to managing her store and her child for that matter. I went in and filled and bag alittle over $21.00 worth of candy and nuts. Kathryn's son (I forget his name) was the one ringing us out. He got flustered when he was either double ringing or not ringing things us that he scolded me and my children. He said that we need to not touch the product once it's been placed on the the counter. Even after that he was still messing up. Kathryn came over to help and basically sided with him even though I never touched it AT ALL once I placed it on the counter. I was taken aback when I was informed that SHE was the owner and that HE was her son. I have never been treated like that by a consumer let alone an OWNER. I filed a complaint with the better business and I think everyone else who had a bad experience with them should too. There is a place called Grandma's Cupboard on Kumroy in Akron (off of Arlington Rd) that treat you much better (kinda like her grandkids) Please go there they have a much better selection, the same price but MUCH BETTER CUSTOMER SERVICE.

1
★☆☆☆☆

I laugh as I read these reviews because they all have the same thing in common. I too had the WORST experience at Mr Bulky's today. Kathryn Poole (even though she told me Foord) is a joke when it comes to managing her store and her child for that matter. I went in and filled and bag alittle over $21.00 worth of candy and nuts. Kathryn's son (I forget his name) was the one ringing us out. He got flustered when he was either double ringing or not ringing things us that he scolded me and my children. He said that we need to not touch the product once it's been placed on the the counter. Even after that he was still messing up. Kathryn came over to help and basically sided with him even though I never touched it AT ALL once I placed it on the counter. I was taken aback when I was informed that SHE was the owner and that HE was her son. I have never been treated like that by a consumer let alone an OWNER. I filed a complaint with the better business and I think everyone else who had a bad experience with them should too. There is a place called Grandma's Cupboard on Kumroy in Akron (off of Arlington Rd) that treat you much better (kinda like her grandkids) Please go there they have a much better selection, the same price but MUCH BETTER CUSTOMER SERVICE.

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1 out of 1 people found this review helpful.

.

I have been coming to this store since I was a kid. *Im 24 now*

We always got so excited to go pick out candy with our grandmother when my cousins were in town from out of state.

Still the same store....minus the customer service.
Last week my husband and I went into the store for some random candy. The guy with the glasses working at the register is never very friendly and this time around he was down right rude. He sneezed very loudly two times and I said "Bless you" twice and he did not even thank me. Everyone knows that is common courtesy. Not to mention...when we went to check out he didnt say "Hi" "How are you" "Did you find everything okay?" NOTHING!!!!! He didnt say one word to us!!!!!!!!!!

I'm so dissapointed!!!! Such an amazing place that has been around for years and years and years and years has such poor customer service! Its a happy place! Candy makes people happy!!! For god sakes, you have GIANT GUMMY BEARS!!!!!!!!! BE HAPPY!!!!!!! Hire some new employees...something!!! I'll come work for you! I can promise your customers will be happier....

3
★★★☆☆

I have been coming to this store since I was a kid. *Im 24 now*

We always got so excited to go pick out candy with our grandmother when my cousins were in town from out of state.

Still the same store....minus the customer service.
Last week my husband and I went into the store for some random candy. The guy with the glasses working at the register is never very friendly and this time around he was down right rude. He sneezed very loudly two times and I said "Bless you" twice and he did not even thank me. Everyone knows that is common courtesy. Not to mention...when we went to check out he didnt say "Hi" "How are you" "Did you find everything okay?" NOTHING!!!!! He didnt say one word to us!!!!!!!!!!

I'm so dissapointed!!!! Such an amazing place that has been around for years and years and years and years has such poor customer service! Its a happy place! Candy makes people happy!!! For god sakes, you have GIANT GUMMY BEARS!!!!!!!!! BE HAPPY!!!!!!! Hire some new employees...something!!! I'll come work for you! I can promise your customers will be happier....

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Recently ,in the store a clerk yelled at a baby in a stroller. The child had simply touched the lid of a candy jar( a lid that would be touched by anyone buying candy). He yelled loud and inappropriatley and was rude to others in the store. Take your business elsewhere. Rude people should never be rewarded.

1
★☆☆☆☆

Recently ,in the store a clerk yelled at a baby in a stroller. The child had simply touched the lid of a candy jar( a lid that would be touched by anyone buying candy). He yelled loud and inappropriatley and was rude to others in the store. Take your business elsewhere. Rude people should never be rewarded.

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.

I love this place! They have great candy and it's reasonably simple. I just wish that they carried more specialty and foreign candies, like Jelly Babies. They're hard to find in this area.

5
★★★★★

I love this place! They have great candy and it's reasonably simple. I just wish that they carried more specialty and foreign candies, like Jelly Babies. They're hard to find in this area.

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Diane D.
I would like to say that that is not the whole story. You (your daughter and I can only assume your husband) came in Mid-late August asking for item, Blue Raspberry Salt Water Taffy. Taffy is a mid-year item, and blue raspberry is a harder one to get. I informed them that it's a summer item and that it would be hard to get. Not only because Summer was coming to an end (we get what we can by the end of July) but also that Blue Raspberry is harder to get than the other Salt Water Taffys. I called the boss, asking if it could be done. SHe said as long as they have the item to send, we would be able to get it. Much talking about this went back and forth, till a complete understanding was on both sides, at least to my knowledge. The order was put in. Eventually, the company we order Salt Water Taffy from, sent three boxes of 10 pounds each, telling us that this was all THEY had. Normally we get 20 pounds per box. I called your daughter, informing of the situation and also told her that they MIGHT be able to send more but it would take some time. From there, I was informed that Kathryn called at least once, and talked to you; informing you that what we had received all that we COULD get. I don't know much about this conversation, for I wasn't there. Your daughter then came in to get said Taffy (and more) with I can only assume was you. When it came time to pay for the items, your daughter handed a card to me that was not her own. The card was not signed and had a male name. I simply asked for an ID, to make sure. I was then informed that it was your daughter's father's card. Our policy is that "if the owner of the card is not present, we can not take the card", seeing as how this fit the case, we couldn't take the card, I cannot even recall the last names matching up. We use this as security for ourselves and customers, knowing how rampant credit card theft is.
At this point, I got yelled out, by both of you. I wasn't rude, I wasn't even passive agressive; you then left.
Later that night, her father called us up and I talked to him. I explained the situation and he seemed to understand both sides. I understood where you were coming from, but that doesn't change the fact that we simply can't just take a credit card on the basis that "it's my father's". He said he would come in soon (next couple of days). I was there that day and talked to him then. We went over the situation and re-understood each other. The boss was there as well and they talked as well, more understanding occured. From there, I can only assume you had already gone else where because he did not get the Taffy.
I apologize if I came off as rude, but I know that I actually wasn't.

In closing, we sincerely apologize for the poor service you all received and we strive to better ourselves and give you guys what you need. I understand where you are all coming from and I hope that my words have helped in alleviate your mistrust/dissatisfaction. I also hope, that you can find it within yourself to shop with us again.

Chrstopher

3
★★★☆☆

Diane D.
I would like to say that that is not the whole story. You (your daughter and I can only assume your husband) came in Mid-late August asking for item, Blue Raspberry Salt Water Taffy. Taffy is a mid-year item, and blue raspberry is a harder one to get. I informed them that it's a summer item and that it would be hard to get. Not only because Summer was coming to an end (we get what we can by the end of July) but also that Blue Raspberry is harder to get than the other Salt Water Taffys. I called the boss, asking if it could be done. SHe said as long as they have the item to send, we would be able to get it. Much talking about this went back and forth, till a complete understanding was on both sides, at least to my knowledge. The order was put in. Eventually, the company we order Salt Water Taffy from, sent three boxes of 10 pounds each, telling us that this was all THEY had. Normally we get 20 pounds per box. I called your daughter, informing of the situation and also told her that they MIGHT be able to send more but it would take some time. From there, I was informed that Kathryn called at least once, and talked to you; informing you that what we had received all that we COULD get. I don't know much about this conversation, for I wasn't there. Your daughter then came in to get said Taffy (and more) with I can only assume was you. When it came time to pay for the items, your daughter handed a card to me that was not her own. The card was not signed and had a male name. I simply asked for an ID, to make sure. I was then informed that it was your daughter's father's card. Our policy is that "if the owner of the card is not present, we can not take the card", seeing as how this fit the case, we couldn't take the card, I cannot even recall the last names matching up. We use this as security for ourselves and customers, knowing how rampant credit card theft is.
At this point, I got yelled out, by both of you. I wasn't rude, I wasn't even passive agressive; you then left.
Later that night, her father called us up and I talked to him. I explained the situation and he seemed to understand both sides. I understood where you were coming from, but that doesn't change the fact that we simply can't just take a credit card on the basis that "it's my father's". He said he would come in soon (next couple of days). I was there that day and talked to him then. We went over the situation and re-understood each other. The boss was there as well and they talked as well, more understanding occured. From there, I can only assume you had already gone else where because he did not get the Taffy.
I apologize if I came off as rude, but I know that I actually wasn't.

In closing, we sincerely apologize for the poor service you all received and we strive to better ourselves and give you guys what you need. I understand where you are all coming from and I hope that my words have helped in alleviate your mistrust/dissatisfaction. I also hope, that you can find it within yourself to shop with us again.

Chrstopher

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Michael B.
A lot of what I said for Jane M. also can work for you, and I apologize for the poor experience you had. As far as not knowing our product: we carry over 1300 items. Most of the stuff is pretty straight forward, seeing as how it's just candy or snack or generally stuff you just eat as is. A good portion of our stuff, though, is baking ingredients and the like - namely flour, oats and spices. I know that we have 70+ spices alone. Now I'm not trying to say that not knowing what it is used for is alright, but that remembering all the stuff you can do with 300 some-odd stuff is difficult. We have tried making it easier by having a book near the spices that has most of them and SOME ideas on what to do with it. We have signs on the oats explaining the difference. We have SOME recipes explaining those items. As soon as we get one of these those, someone asks for something else. Also, all of the stuff that we makes signs for we get offline. Again, I'm not trying to say that we shouldn't know everything, but try going into a store like Best Buy and ask someone in the TV departement about computers. They'll send you to the Computer Departement and to talk to someone over there. This is something I try to do, because I know that the person I work with will probably know more than myself on this matter and I want you to get a correct answer.
Yes, sometimes the person opening (Monday-Saturday) is late, I am guilty of this myself. I've woken up late and ran into traffic. Half (of our 8 employees) have keys, and if that person is running slightly late, then the store opens late. For this, we (and I) apologize. Yes, 10 is not that early, but sometimes, unfortunately, it happens that one doesn't get up till it's slightly to late.

3
★★★☆☆

Michael B.
A lot of what I said for Jane M. also can work for you, and I apologize for the poor experience you had. As far as not knowing our product: we carry over 1300 items. Most of the stuff is pretty straight forward, seeing as how it's just candy or snack or generally stuff you just eat as is. A good portion of our stuff, though, is baking ingredients and the like - namely flour, oats and spices. I know that we have 70+ spices alone. Now I'm not trying to say that not knowing what it is used for is alright, but that remembering all the stuff you can do with 300 some-odd stuff is difficult. We have tried making it easier by having a book near the spices that has most of them and SOME ideas on what to do with it. We have signs on the oats explaining the difference. We have SOME recipes explaining those items. As soon as we get one of these those, someone asks for something else. Also, all of the stuff that we makes signs for we get offline. Again, I'm not trying to say that we shouldn't know everything, but try going into a store like Best Buy and ask someone in the TV departement about computers. They'll send you to the Computer Departement and to talk to someone over there. This is something I try to do, because I know that the person I work with will probably know more than myself on this matter and I want you to get a correct answer.
Yes, sometimes the person opening (Monday-Saturday) is late, I am guilty of this myself. I've woken up late and ran into traffic. Half (of our 8 employees) have keys, and if that person is running slightly late, then the store opens late. For this, we (and I) apologize. Yes, 10 is not that early, but sometimes, unfortunately, it happens that one doesn't get up till it's slightly to late.

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I would first like to say that I, and us at the Mr. Bulky's Foods, would like to apologize for the poor services that you recieved at our location. We try our best to provide the best service we possible can and yes, sometimes we do fall short. I can tell you for certain, that not everyone there is of this type.

Jane M.
We have been working on getting the cell phone use down to non-existent. We will continue to strive and get it to as low as possible. We do have a policy that if you need to make a call to leave the store floor (and to do this when we are empty or near empty). Personally, I don't use mine and will only think of using it when I need to get a hold of the boss, which is only when I'm helping a customer and they ask a question that I need to go to higher up to get an answer.
I personally have never seen anyone just ignore a customer when asked a question. That's not to say it doesn't happen when I'm not there, but it's never happened when I'm there. In fact, we (myself and follow customers) fight with each other on who will help the customer because we both want to. As far as the "point in a general direction" goes, I know I do it when it is more of a general question. "Where are your Jelly Bellys?", "Where are the nuts?", "Where are the spices?"; in this case, it's easier to be like "*point* other side of this row", "*point* third row", "*point* Last row." If it's a specific item; "Where are your Brazil nuts?", "Where is the Clove', "Where are the tootsie rolls?". At which, I will show you, as far as anyone else, I haven't seen someone else stray from this.
I do apologize that this happened to you, and I hope that it was just a one, isolated event.

4
★★★★☆

I would first like to say that I, and us at the Mr. Bulky's Foods, would like to apologize for the poor services that you recieved at our location. We try our best to provide the best service we possible can and yes, sometimes we do fall short. I can tell you for certain, that not everyone there is of this type.

Jane M.
We have been working on getting the cell phone use down to non-existent. We will continue to strive and get it to as low as possible. We do have a policy that if you need to make a call to leave the store floor (and to do this when we are empty or near empty). Personally, I don't use mine and will only think of using it when I need to get a hold of the boss, which is only when I'm helping a customer and they ask a question that I need to go to higher up to get an answer.
I personally have never seen anyone just ignore a customer when asked a question. That's not to say it doesn't happen when I'm not there, but it's never happened when I'm there. In fact, we (myself and follow customers) fight with each other on who will help the customer because we both want to. As far as the "point in a general direction" goes, I know I do it when it is more of a general question. "Where are your Jelly Bellys?", "Where are the nuts?", "Where are the spices?"; in this case, it's easier to be like "*point* other side of this row", "*point* third row", "*point* Last row." If it's a specific item; "Where are your Brazil nuts?", "Where is the Clove', "Where are the tootsie rolls?". At which, I will show you, as far as anyone else, I haven't seen someone else stray from this.
I do apologize that this happened to you, and I hope that it was just a one, isolated event.

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I will NEVER shop at this store again, we placed a special order for taffy for my daughters wedding, 2 months before wedding day, a week before they still had not contacted us, after we made numerous attempts, we went to the store to purchase the 65 pounds of candy, and they would not take the credit card for payment, The clerk Chris was beyond rude, we walked out of the store. Oh well I guess they didn't need the $250.00 sale. Ms. Kathryn Poole you really dropped the ball on this one. There is so reason for your employees to act like complete jerks to your customers.

1
★☆☆☆☆

I will NEVER shop at this store again, we placed a special order for taffy for my daughters wedding, 2 months before wedding day, a week before they still had not contacted us, after we made numerous attempts, we went to the store to purchase the 65 pounds of candy, and they would not take the credit card for payment, The clerk Chris was beyond rude, we walked out of the store. Oh well I guess they didn't need the $250.00 sale. Ms. Kathryn Poole you really dropped the ball on this one. There is so reason for your employees to act like complete jerks to your customers.

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1 out of 1 people found this review helpful.

.

The customer service is much to be desired. The kids in there are rude, and I agree with the last post, they're ALWAYS on their cell phones!!! Not necessarily talking, but texting, too busy to pay attention to the customers. And don't bother asking a question, one of them told me I only work here, I don't need to know what the stuff is used for!! Hello--this is your job, whether it be part time or for the rest of your life, at least TRY to learn something. I've been up there more than once and they are not open on time--which is 10:00 a.m., which isn't very early, so I don't know what the problem is.

1
★☆☆☆☆

The customer service is much to be desired. The kids in there are rude, and I agree with the last post, they're ALWAYS on their cell phones!!! Not necessarily talking, but texting, too busy to pay attention to the customers. And don't bother asking a question, one of them told me I only work here, I don't need to know what the stuff is used for!! Hello--this is your job, whether it be part time or for the rest of your life, at least TRY to learn something. I've been up there more than once and they are not open on time--which is 10:00 a.m., which isn't very early, so I don't know what the problem is.

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The store is nice, but they REALLY need to work on customer service. I've basically quit going in there, unless I know that's the only place I can get it from. There is mostly kids working in there and they're constantly on their cell phones or are just plain rude. And don't bother asking where anything is, you'll get a look, and either I don't know or they'll point in the general direction.

2
★★☆☆☆

The store is nice, but they REALLY need to work on customer service. I've basically quit going in there, unless I know that's the only place I can get it from. There is mostly kids working in there and they're constantly on their cell phones or are just plain rude. And don't bother asking where anything is, you'll get a look, and either I don't know or they'll point in the general direction.

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1 out of 1 people found this review helpful.

.

Love the selection and price. Especially on spices...I can get just what I want for a fraction of the price of the grocery store. They have a lot of nostalgic toys and candy in there now.

5
★★★★★

Love the selection and price. Especially on spices...I can get just what I want for a fraction of the price of the grocery store. They have a lot of nostalgic toys and candy in there now.

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I love dried fruit for my hikes and walk, and they have a ton of different varities. They also have cake decorating stuff and dozens of types of candies. Customer service was okay, parking is huge because it is a mall space. Inside was pretty clean.

4
★★★★☆

I love dried fruit for my hikes and walk, and they have a ton of different varities. They also have cake decorating stuff and dozens of types of candies. Customer service was okay, parking is huge because it is a mall space. Inside was pretty clean.

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You go in, you get the food items you need, but them in a bag and then ring out. No muss no fuss. No frills or extras either.

They do have a wide selection, but then again I am only looking for gummy worms - not exotic melted painese mushrooms!

3
★★★☆☆

You go in, you get the food items you need, but them in a bag and then ring out. No muss no fuss. No frills or extras either.

They do have a wide selection, but then again I am only looking for gummy worms - not exotic melted painese mushrooms!

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this store has evey candy that you can think of.It is great because you buy the amount that you want.I get all my candy molds and chocolate here.There are so many items that they sell you couldn't tell about them all.You just have to check it out.

4
★★★★☆

this store has evey candy that you can think of.It is great because you buy the amount that you want.I get all my candy molds and chocolate here.There are so many items that they sell you couldn't tell about them all.You just have to check it out.

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Mr. Bulky's is just what the name suggests--the store sells products in bulk. They have quite an extensive variety of foods that they sell, but most are types of candy, spices, nuts, and dried fruit. The store is rather small, but the walls and aisles are lined with dozens and dozens of plastic see-through bins filled with their bulk goods. They also sell storage and gift containers for their foods, as well as a small selection of greeting cards and balloons--many people purchase these bulk foods for gifts. For example, you might purchase a decorative jar and then purchase enough chocolate covered raisins to fill the jar--add a greeting card and perhaps a balloon, and you have a wonderful gift for someone. The prices on the foods vary, but most are quite reasonable.

PROS: Great variety of bulk candies, spices, nuts, and dried fruits
CONS: None

5
★★★★★

Mr. Bulky's is just what the name suggests--the store sells products in bulk. They have quite an extensive variety of foods that they sell, but most are types of candy, spices, nuts, and dried fruit. The store is rather small, but the walls and aisles are lined with dozens and dozens of plastic see-through bins filled with their bulk goods. They also sell storage and gift containers for their foods, as well as a small selection of greeting cards and balloons--many people purchase these bulk foods for gifts. For example, you might purchase a decorative jar and then purchase enough chocolate covered raisins to fill the jar--add a greeting card and perhaps a balloon, and you have a wonderful gift for someone. The prices on the foods vary, but most are quite reasonable.

PROS: Great variety of bulk candies, spices, nuts, and dried fruits
CONS: None

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