Belpre Furniture Galleries

★★★★☆
39.2726 -81.5737
Map and Directions to Belpre Furniture Galleries

740-423-7491

511 Washington Blvd

Belpre, OH

45714

Get Directions

About Belpre Furniture Galleries

Categories

Home & Garden

Home & Garden
More choices in Belpre:
Resultset_next

Mattress Warehouse

2824 Pike St Parkersburg, WV

Resultset_next

Mattress Warehouse - Murdock Ave

3715 Murdock Ave Parkersburg, WV

3.6666667 3
Hi! Sign in to let us know how Belpre Furniture Galleries was?
Write a Review
Reviews 1 - 3 of 3.
.

We bought an entire bedroom suite from this company. When they finally delivered the furniture, part of it was broken. We were promised a replacement. After a month it hadn't come. We called and were told "it fell through the cracks". We called again 2 months after the original delivery. There was no explanation for what had happened. I called to speak to the manager. He called my home phone while I was at work and never attempted to call me again. I called once more and was told the manager was too busy to speak to me. When I told the receptionist that they had lost our business, I finally did receive a very SURLY call from the manager. He offered to actually order the piece and NOT charge me for delivery!!!! THAT was his best offer. When I asked him if he thought he was going "above and beyond" to apologize for THEIR broken furniture and poor customer service, he instead asked, "Well what do you want me to do?" So...not only do I have to waste my time trying to get a hold of him, but now I have to give him customer service lessons and advice?! And this is the MANAGER!
In our dealings with this company we found only 1 salesperson who showed any concern or consideration for the customer. The rest of the employees of Belpre Furniture Galleries that we dealt with, from the receptionist to the manager, seem to feel that their job is an entitlement and that there are enough customers in this valley and in this economy to do as they please. I only wish I could speak to the business owners to let them know how poorly they are being represented by their staff.

1
★☆☆☆☆

We bought an entire bedroom suite from this company. When they finally delivered the furniture, part of it was broken. We were promised a replacement. After a month it hadn't come. We called and were told "it fell through the cracks". We called again 2 months after the original delivery. There was no explanation for what had happened. I called to speak to the manager. He called my home phone while I was at work and never attempted to call me again. I called once more and was told the manager was too busy to speak to me. When I told the receptionist that they had lost our business, I finally did receive a very SURLY call from the manager. He offered to actually order the piece and NOT charge me for delivery!!!! THAT was his best offer. When I asked him if he thought he was going "above and beyond" to apologize for THEIR broken furniture and poor customer service, he instead asked, "Well what do you want me to do?" So...not only do I have to waste my time trying to get a hold of him, but now I have to give him customer service lessons and advice?! And this is the MANAGER!
In our dealings with this company we found only 1 salesperson who showed any concern or consideration for the customer. The rest of the employees of Belpre Furniture Galleries that we dealt with, from the receptionist to the manager, seem to feel that their job is an entitlement and that there are enough customers in this valley and in this economy to do as they please. I only wish I could speak to the business owners to let them know how poorly they are being represented by their staff.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I purchased a dining set (custom order) and a mattress/box spring set from this store. The purchase process went very well. But as problems arose after the sale was complete, I feel their follow up has not been to my satisfaction. I asked specifically for warranty information for the mattress set and for the dining set. I got nothing in writing for either. Now that I'm disappointed with the quality, I have been left regretting the purchases in the first place. I'd recommend this store, but get EVERYTHING in writing AT THE STORE, AT THE TIME OF PURCHASE. Nothing will be available after the sale is complete.

5
★★★★★

I purchased a dining set (custom order) and a mattress/box spring set from this store. The purchase process went very well. But as problems arose after the sale was complete, I feel their follow up has not been to my satisfaction. I asked specifically for warranty information for the mattress set and for the dining set. I got nothing in writing for either. Now that I'm disappointed with the quality, I have been left regretting the purchases in the first place. I'd recommend this store, but get EVERYTHING in writing AT THE STORE, AT THE TIME OF PURCHASE. Nothing will be available after the sale is complete.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

The store was clean, welcoming, and very attractive. I was greeted soon after I enter the store by a helpful salesclerk. Although I was merely looking on this trip, I was impressed by the variety and quality of the furniture on display. This is a great store!

5
★★★★★

The store was clean, welcoming, and very attractive. I was greeted soon after I enter the store by a helpful salesclerk. Although I was merely looking on this trip, I was impressed by the variety and quality of the furniture on display. This is a great store!

Was this review helpful to you?
Ratings_icons Ratings_icons

Similar Nearby

Similar Nearby

  1. 1
    Parkersburg Bedding
    No reviews
    0.76 mi
  2. 2
    Rent-A-Center
    No reviews
    0.77 mi
  3. 3
    0.97 mi