Century Propane Inc

★☆☆☆☆
Serving you since 1948.
  • 2305 E River Rd

    Moraine, OH 45439-1527

    Map & Directions
  • 866-274-4427

1.0 6
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Worst customer service ever! They are rude and left us without heat in 0 degrees weather last winter for 5 days!! They told us since we weren't "auto fill" customers that we were lower priority. Not to mention the OUTRAGEOUS $117.70 fee just to RENT THE TANK! WOW! I would not recommend this company to anyone. We are switching to Suburban Propane and from what I've heard of the fee to remove the tank...well it will become scrap metal. I will put it on craigslist for free and someone will most likely come and get it.

1
★☆☆☆☆

Worst customer service ever! They are rude and left us without heat in 0 degrees weather last winter for 5 days!! They told us since we weren't "auto fill" customers that we were lower priority. Not to mention the OUTRAGEOUS $117.70 fee just to RENT THE TANK! WOW! I would not recommend this company to anyone. We are switching to Suburban Propane and from what I've heard of the fee to remove the tank...well it will become scrap metal. I will put it on craigslist for free and someone will most likely come and get it.

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Unscrupulous says it best. Signed up with them in spring 2010. Was set up on budget bill and auto fill. Was quoted a lock-in price of 1.899. Paid my bill on time very time. Was called in mid December and was told that my budget bill of $95.00/month may be a little shy when the "catch up" period is due in March. We agreed to bump it up to $175.00/month. Went outside out of curiousity and checked my tank on February 8, 2011. It was at only 5%. We had zero degree weather coming that night. I called Century and was told my account was on hold. I asked why since my payments were on time and I actually bumped up my monthly payment. Discovered that my account actually had a $27.00 credit! I was told that if I wanted gas, I would have to prepay it. I went through the roof! After getting a sob story that gas prices were up and that they have to pay their bills, I told them I have abided by the contract and then some. I was told once again that I had to prepay or no gas. I refused. I had to run kerosene heaters that night. By the way, if they came out....the gas was $2.899 a gallon!
Spoke to the local media and unfortunately, we had a high profile murder trial going on and this was small potatoes. Went through the Better Business Bureau. Got word back from the Attorney Generals Office today and they are going to start an investigation. I hope they stick one in them. DO NOT USE THIS COMPANY, YOU WILL BE SORRY.
Called McMhann's propane and they came right out and got me set up. Called Century to have them pick up the tank and guess what...they want $85.00 to pick it up. Well, some of my gas (fumes) is in it and this tank will become a part of the landscape. PLEASE...DO NOT BECOME A VICTIM

1
★☆☆☆☆

Unscrupulous says it best. Signed up with them in spring 2010. Was set up on budget bill and auto fill. Was quoted a lock-in price of 1.899. Paid my bill on time very time. Was called in mid December and was told that my budget bill of $95.00/month may be a little shy when the "catch up" period is due in March. We agreed to bump it up to $175.00/month. Went outside out of curiousity and checked my tank on February 8, 2011. It was at only 5%. We had zero degree weather coming that night. I called Century and was told my account was on hold. I asked why since my payments were on time and I actually bumped up my monthly payment. Discovered that my account actually had a $27.00 credit! I was told that if I wanted gas, I would have to prepay it. I went through the roof! After getting a sob story that gas prices were up and that they have to pay their bills, I told them I have abided by the contract and then some. I was told once again that I had to prepay or no gas. I refused. I had to run kerosene heaters that night. By the way, if they came out....the gas was $2.899 a gallon!
Spoke to the local media and unfortunately, we had a high profile murder trial going on and this was small potatoes. Went through the Better Business Bureau. Got word back from the Attorney Generals Office today and they are going to start an investigation. I hope they stick one in them. DO NOT USE THIS COMPANY, YOU WILL BE SORRY.
Called McMhann's propane and they came right out and got me set up. Called Century to have them pick up the tank and guess what...they want $85.00 to pick it up. Well, some of my gas (fumes) is in it and this tank will become a part of the landscape. PLEASE...DO NOT BECOME A VICTIM

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I started my service experiance with Century in October and it is now Febuary. The only reason I changed propane companies is because my mother had called and said she had just got locked in at $1.99/gal through the infamous "Brian", and she gave me his #. I then contacted Brian and got the same deal. My first fill was paid in advance at the agreed pricing. My second fill was delivered as if I were on autofill and billed to my door knob at market value ($2.49/gal). My 3rd fill was back down to the agreed locked-in priceing. I called to find out why the second bill was more and they told me that there was no locked in price because I had not signed a contract with them. I WAS NEVER OFFEED A CONTRACT. These people are rediculous. I asked to talk to Brian to get everything straightened out and was told that he wasn't there. I asked if they would leave him a note to call me and that didn't work cause appearently he doesn't work there anymore. I called to get a 4th fill-up and was told "OH... looks like you owe us some money?!!! $309 and some change kept them from filling me up after I had already spent nearly $1400 in the past 2 months. Reall? Gimme a break! So no Brian, no contract, no verbal agreement, no customer service, no customer. I'm down to about 8% and my land is impassible for then to pick up the tank. I think I'll roll it over the hill!!!!! Anyway, these guys suck. can"t wait to get rid of them.

1
★☆☆☆☆

I started my service experiance with Century in October and it is now Febuary. The only reason I changed propane companies is because my mother had called and said she had just got locked in at $1.99/gal through the infamous "Brian", and she gave me his #. I then contacted Brian and got the same deal. My first fill was paid in advance at the agreed pricing. My second fill was delivered as if I were on autofill and billed to my door knob at market value ($2.49/gal). My 3rd fill was back down to the agreed locked-in priceing. I called to find out why the second bill was more and they told me that there was no locked in price because I had not signed a contract with them. I WAS NEVER OFFEED A CONTRACT. These people are rediculous. I asked to talk to Brian to get everything straightened out and was told that he wasn't there. I asked if they would leave him a note to call me and that didn't work cause appearently he doesn't work there anymore. I called to get a 4th fill-up and was told "OH... looks like you owe us some money?!!! $309 and some change kept them from filling me up after I had already spent nearly $1400 in the past 2 months. Reall? Gimme a break! So no Brian, no contract, no verbal agreement, no customer service, no customer. I'm down to about 8% and my land is impassible for then to pick up the tank. I think I'll roll it over the hill!!!!! Anyway, these guys suck. can"t wait to get rid of them.

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The bottom line...this company's inability to communicate with each other and to honor verbal agreements is going to cost my family over $.70 per unit for the rest of the season (it is January). We moved in over the summer and had never used propane for heat before. I began calling around in October, looking for the best rate. I was quoted a "locked in" price by Brian. I wanted to switch to another company, but they couldn't guarantee the same price. So, we stayed with Century. We did not need a fill until December. We were also advised that they required that the first fill be paid in full, but after that, we could pay in installments. Now that we have had our first fill, they charged us the current price and telling us that we are not locked into any prices, so we are now at the mercy of the oil prices.

If we are going to overpay someone, it sure is not going to be Century. I am going to wait another few weeks and then have someone else bring a tank. If they want to charge us to pick theirs up, it can stay here so far as I am concerned.

1
★☆☆☆☆

The bottom line...this company's inability to communicate with each other and to honor verbal agreements is going to cost my family over $.70 per unit for the rest of the season (it is January). We moved in over the summer and had never used propane for heat before. I began calling around in October, looking for the best rate. I was quoted a "locked in" price by Brian. I wanted to switch to another company, but they couldn't guarantee the same price. So, we stayed with Century. We did not need a fill until December. We were also advised that they required that the first fill be paid in full, but after that, we could pay in installments. Now that we have had our first fill, they charged us the current price and telling us that we are not locked into any prices, so we are now at the mercy of the oil prices.

If we are going to overpay someone, it sure is not going to be Century. I am going to wait another few weeks and then have someone else bring a tank. If they want to charge us to pick theirs up, it can stay here so far as I am concerned.

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This a bad company period! I live in Miamisburg Ohio and had an issue with my tank. The Customer Service is absolutely terrible and they act like I was doing them a favor with my business. I switched companies and this was the best thing I could have done. My only issue is that I wasted as much time as I did with such a bad company.

1
★☆☆☆☆

This a bad company period! I live in Miamisburg Ohio and had an issue with my tank. The Customer Service is absolutely terrible and they act like I was doing them a favor with my business. I switched companies and this was the best thing I could have done. My only issue is that I wasted as much time as I did with such a bad company.

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All of the other reviews about this company are exactly right. This is the absolute worst company I have ever dealt with. They have zero customer service and are "fee" crazy. They fill up your tank when you ask them not to and never fill it up when you need them to. I paid over $300 just to get out of my contract with them so that I would not have to use them anymore. Do yourself a favor and avoid Century at all costs!!!

1
★☆☆☆☆

All of the other reviews about this company are exactly right. This is the absolute worst company I have ever dealt with. They have zero customer service and are "fee" crazy. They fill up your tank when you ask them not to and never fill it up when you need them to. I paid over $300 just to get out of my contract with them so that I would not have to use them anymore. Do yourself a favor and avoid Century at all costs!!!

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Message from Century Propane Inc

*Radio Dispatched
*24 Hour Emergency Service
*Propane - Exceptional Energy

Key Points

  • Serving you since 1948.
 

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