D O Summers Cleaners & Laundry

★★★☆☆
  • 14409 Cedar Rd Ste 201

    Cleveland, OH 44121

    Map & Directions
  • 216-291-1177

About D O Summers Cleaners & Laundry

Personal Services

Personal Services
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2.5 4
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If I could give them 0 stars, I would.

Overpriced. Across the board. And to top it off, their service is absolutely terrible. People in the store treat you terribly, people from corporate treat you terribly, and they will lie to you, as they lied to me.

They ruined my garment (I dropped it off and it was fine, and picked it up and it was damaged) and then refused to pay for it, trying to blame me for it. Never even offered to give a refund, despite ruining an expensive garment.

Save your time, money and frustration. Don't go to D O Summers or you will regreat it.

1
★☆☆☆☆

If I could give them 0 stars, I would.

Overpriced. Across the board. And to top it off, their service is absolutely terrible. People in the store treat you terribly, people from corporate treat you terribly, and they will lie to you, as they lied to me.

They ruined my garment (I dropped it off and it was fine, and picked it up and it was damaged) and then refused to pay for it, trying to blame me for it. Never even offered to give a refund, despite ruining an expensive garment.

Save your time, money and frustration. Don't go to D O Summers or you will regreat it.

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DO Summers lost my expensive dress pants. I had just started a new job, had taken them to be cleaned and when I went to pick up my garments I was told that a sweater was not yet done. First of all, I dropped off one sweater, which was packed up with the rest of my clothes. Second of all, if they had time to clean all of my other items, surely one "sweater" was not left out.
After about a week of them trying to find the mystery sweater, which at this point they knew were pants, they told me to fill out a claim and I would be reimbursed. The catch to this was that if you claim anything over $25 in value, you need to show proof of purchase. So basically, my expensive dress pants that I had bought three years ago were lost in the depths of DO Summers (or stolen, not sure which) and I have no receipt. It is unacceptable for this company to assume that a reasonable person would save a receipt for a clothing purchase after the article of clothing had been worn at least once or twice. Therefore, for them NOT to reimburse me for my loss, on their watch, because I don't have a receipt from 2005, is completely ridiculous.
And they pressed my other pants wrong.

1
★☆☆☆☆

DO Summers lost my expensive dress pants. I had just started a new job, had taken them to be cleaned and when I went to pick up my garments I was told that a sweater was not yet done. First of all, I dropped off one sweater, which was packed up with the rest of my clothes. Second of all, if they had time to clean all of my other items, surely one "sweater" was not left out.
After about a week of them trying to find the mystery sweater, which at this point they knew were pants, they told me to fill out a claim and I would be reimbursed. The catch to this was that if you claim anything over $25 in value, you need to show proof of purchase. So basically, my expensive dress pants that I had bought three years ago were lost in the depths of DO Summers (or stolen, not sure which) and I have no receipt. It is unacceptable for this company to assume that a reasonable person would save a receipt for a clothing purchase after the article of clothing had been worn at least once or twice. Therefore, for them NOT to reimburse me for my loss, on their watch, because I don't have a receipt from 2005, is completely ridiculous.
And they pressed my other pants wrong.

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I have never had any tough stains, so this is based on convenience. The 11 o'clock drop off for same day pick up is great. I do wish they would stay open later. I can't always get there after work.

4
★★★★☆

I have never had any tough stains, so this is based on convenience. The 11 o'clock drop off for same day pick up is great. I do wish they would stay open later. I can't always get there after work.

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This company is a very good cleaning company. they have cleaned my clothing in the past and I was very satisfied. If the mess anything up they will try and fix it or replace it. Their prices are reasonable also.

4
★★★★☆

This company is a very good cleaning company. they have cleaned my clothing in the past and I was very satisfied. If the mess anything up they will try and fix it or replace it. Their prices are reasonable also.

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