Erwin Chrysler Dodge Jeep

★★★★☆
  • 2775 S County Road 25a

    Troy, OH 45373

    Map & Directions
  • 937-335-5696

4.0 1
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I bought my Jeep from Erwin about a year ago. When I had a problem requiring service a few months later, they fixed it but charged me for it. I was not very happy, but didn't voice my opinion at the time. When they called me a few weeks later to thank me for my business and ask if I was satisfied with the service, I told the lady that I wasn't too thrilled and explained the problem. Within an hour, the manager called me back personally and apologized for my experience. He refunded the money for the service and went out of his way to make sure that I was satisfied with the solution. His quick response and no hassle refund left me feeling like they really cared about customer service.

4
★★★★☆

I bought my Jeep from Erwin about a year ago. When I had a problem requiring service a few months later, they fixed it but charged me for it. I was not very happy, but didn't voice my opinion at the time. When they called me a few weeks later to thank me for my business and ask if I was satisfied with the service, I told the lady that I wasn't too thrilled and explained the problem. Within an hour, the manager called me back personally and apologized for my experience. He refunded the money for the service and went out of his way to make sure that I was satisfied with the solution. His quick response and no hassle refund left me feeling like they really cared about customer service.

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