FedEx Office Print & Ship Center

★★☆☆☆
  • 5134 Whipple Ave NW

    Canton, OH 44718

    Map & Directions
  • 330-492-2679

About FedEx Office Print & Ship Center

Categories
  • Business Services
  • Printing
  • Office Supplies
  • Flags & Banner Manufacturers
  • Boxes
  • Photo Finishing
  • Fax
  • Computer Rental & Leasing
  • Passport Photos
  • Travel Visa
  • New Passport
  • Passport Renewal
Details
  • Color Copying
  • Posters
  • Digital Printing
  • Passport Photos
  • Shipping Supplies
Hours
M-F 7am-10pm, Sa 8am-8pm, Su 10am-8pm
Emails
  • usa5957@fedex.com
Phones
  • Fax (330-492-5279)
Year Established
  • 1970
Keywords
  • Printing Services
  • Printing Company
  • Print Shop
  • Signs & Graphics
  • Marketing Products
  • Office Supplies
  • Business Services
Products
  • Business Cards
  • Presentation Printing
  • Print flyers & brochures
  • Sell Sheets
  • Manuals
  • Booklets
  • Newsletters
  • Print Brochures
  • Photo Printing
  • Yard Signs
  • Metal Signs
  • Plastic Signs
  • Banners
  • Posters
  • Specialty Prints
  • Canvas Prints
  • Lettering & Decals
  • Vehicle Magnets
  • Cards & Calendars
Specialties
  • Digital Color Printing
  • Color Copies
  • Poster Printing
  • Packaging & Shipping
  • FedEx Package Pick ups
  • Large Format Printing
Payment Options
  • American Express
  • Cash
  • Check
  • Discover
  • MasterCard
  • Visa
Brands
  • Kinko's Copies
  • FedEx Express
  • FedEx Ground
  • AT&T Wi-Fi
  • Leadsplease
  • Sony PictureStation
  • Microsoft® Office 2010 Professional
  • Adobe® CS3 Suite: Acrobat
  • Illustrator
  • Photoshop
  • PageMaker and InDesign
Services
  • Online Printing
  • Mobile Printing
  • Self Service Copy & Print
  • Digital Color Printing
  • Business Services
  • Fax & Scanning
  • Passport Photo
  • Packaging & Shipping
  • Direct Mail Services
  • Hold at FedEx Location
  • Computer Rental
  • Design Services

Transportation & Storage

Transportation & Storage
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In-Store Services
    2.0 5
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    .

    I wanted to mail an important piece of networking equipment to a customer using Fed-Ex Overnight Delivery.

    I called Fed-Ex Office Print and Ship Center at 5134 Whipple Ave NW in Canton, Ohio to see when the latest I could come in Saturday would be, and still have my item delivered Monday.

    They said 3:00pm EST. I arrived at 2:45pm EST with my package.

    They accepted my item over 10 minutes before 3:00pm EST, indicated that the item would ship that day, and gave me a printed receipt. I get an email from my customer today, Tuesday, telling me that he checked with Fed-Ex and that my package was marked "undeliverable" due to "poor packaging."

    I packaged the item myself in a high-quality, plain shipping box with bubble wrap and Styrofoam cushioning. The package was then professionally sealed using commercial packaging tape and addressed with a computer-printed pre-paid label from Fed-Ex.

    I own an online business and ship over 1000 items per year (thankfully most of them through USPS,) this package was well wrapped. If I ever get the item back, I will make a video of me opening the box, so anyone interested can see how well-packaged it was. I called the Canton Fed-Ex location to see how they could possibly think that the item was "poorly packaged."

    An employee said she has no idea what I'm talking about and referred me to the main Fed-Ex 800-number. I called that number and a representative said they didn't see any notes about the packaging and that my item wasn't dropped off until 7:00pm. I showed them the publicly available tracking page which shows a check-in before 3:00pm and a second check-in at 7:00pm.

    Basically, they wasted 30 minutes on the phone for them to tell me that, after contacting the local office, they have no idea what happened. So... Lie number 1: Fed-Ex claims that my item was poorly packaged. I will post evidence to the contrary Thursday when I get the item back and make a video of it's unwrapping. Lie number 2: Fed-Ex claimed I brought the package in after the drop-off time.

    Luckily I have an original receipt to prove otherwise. I also have screen-shots of the tracking page as evidence. Problem number 3: Even when I mailed the item, the store employees were extremely rude. This is no surprise though, because even using Google to find this locations number will show a whole slew of complaints logged against the rude employees at this location. I will supposedly be able to pick my item up from the Canton Fed Ex on Whipple Thursday.

    I will never use Fed-Ex again as long as I live. I know they might think that I'm a drop in the bucket, but I do own a growing eBay business which already ships over 1000 items annually. I am also very vocal and have filed over 15 complaints pertaining to this incident already, to various websites and consumer protection agencies.

    If a company, or person, makes a mistake, I can understand that. As a business owner, I've had to issue the occasional refund. It's a different story, however, when a multi-national business makes a mistake, denies it, lies about it twice, and fails to offer any recourse. I have never before had to file a complaint against a company to anyone outside of that company.

    1
    ★☆☆☆☆

    I wanted to mail an important piece of networking equipment to a customer using Fed-Ex Overnight Delivery.

    I called Fed-Ex Office Print and Ship Center at 5134 Whipple Ave NW in Canton, Ohio to see when the latest I could come in Saturday would be, and still have my item delivered Monday.

    They said 3:00pm EST. I arrived at 2:45pm EST with my package.

    They accepted my item over 10 minutes before 3:00pm EST, indicated that the item would ship that day, and gave me a printed receipt. I get an email from my customer today, Tuesday, telling me that he checked with Fed-Ex and that my package was marked "undeliverable" due to "poor packaging."

    I packaged the item myself in a high-quality, plain shipping box with bubble wrap and Styrofoam cushioning. The package was then professionally sealed using commercial packaging tape and addressed with a computer-printed pre-paid label from Fed-Ex.

    I own an online business and ship over 1000 items per year (thankfully most of them through USPS,) this package was well wrapped. If I ever get the item back, I will make a video of me opening the box, so anyone interested can see how well-packaged it was. I called the Canton Fed-Ex location to see how they could possibly think that the item was "poorly packaged."

    An employee said she has no idea what I'm talking about and referred me to the main Fed-Ex 800-number. I called that number and a representative said they didn't see any notes about the packaging and that my item wasn't dropped off until 7:00pm. I showed them the publicly available tracking page which shows a check-in before 3:00pm and a second check-in at 7:00pm.

    Basically, they wasted 30 minutes on the phone for them to tell me that, after contacting the local office, they have no idea what happened. So... Lie number 1: Fed-Ex claims that my item was poorly packaged. I will post evidence to the contrary Thursday when I get the item back and make a video of it's unwrapping. Lie number 2: Fed-Ex claimed I brought the package in after the drop-off time.

    Luckily I have an original receipt to prove otherwise. I also have screen-shots of the tracking page as evidence. Problem number 3: Even when I mailed the item, the store employees were extremely rude. This is no surprise though, because even using Google to find this locations number will show a whole slew of complaints logged against the rude employees at this location. I will supposedly be able to pick my item up from the Canton Fed Ex on Whipple Thursday.

    I will never use Fed-Ex again as long as I live. I know they might think that I'm a drop in the bucket, but I do own a growing eBay business which already ships over 1000 items annually. I am also very vocal and have filed over 15 complaints pertaining to this incident already, to various websites and consumer protection agencies.

    If a company, or person, makes a mistake, I can understand that. As a business owner, I've had to issue the occasional refund. It's a different story, however, when a multi-national business makes a mistake, denies it, lies about it twice, and fails to offer any recourse. I have never before had to file a complaint against a company to anyone outside of that company.

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    .

    Very rude, talked to me like I was asking stupid questions ,at the end I left crying and all I wanted is to get a label with which my documents could get back to me safely instead of having foreign consulate figure out what to do with their paper forms. I did get fedex account ,didn't change a thing ,they told me to go and print labels at home online.

    1
    ★☆☆☆☆

    Very rude, talked to me like I was asking stupid questions ,at the end I left crying and all I wanted is to get a label with which my documents could get back to me safely instead of having foreign consulate figure out what to do with their paper forms. I did get fedex account ,didn't change a thing ,they told me to go and print labels at home online.

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    1 out of 1 people found this review helpful.

    .

    Rude service, acted as if I was crazy for wanting them to actually work. They did get my cards in ahead of schedule, however failed to tell me that they wouldn't look exactly like the ones I had designed. Over all I'm okay with how the product turned out, but the service left something to be desired.

    3
    ★★★☆☆

    Rude service, acted as if I was crazy for wanting them to actually work. They did get my cards in ahead of schedule, however failed to tell me that they wouldn't look exactly like the ones I had designed. Over all I'm okay with how the product turned out, but the service left something to be desired.

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    1 out of 1 people found this review helpful.

    .

    This is the place to go to get copies of just about anything. The prices are reasonable and the employees are very helpful, sometimes offering advise on how to get the best deal. I've had several large copying jobs to do and I've taken them here and have never had any coplaints. I'll continue to go here.

    4
    ★★★★☆

    This is the place to go to get copies of just about anything. The prices are reasonable and the employees are very helpful, sometimes offering advise on how to get the best deal. I've had several large copying jobs to do and I've taken them here and have never had any coplaints. I'll continue to go here.

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    0 out of 1 people found this review helpful.

    .

    the only thing i can say about kinkos is they are open 24 hrs... i would not go to this place unless it was 3:00 in the morning and my life/futre depended on it! the last time i went there i needed to make some color copies for a poster for a school project... SCHOOL PROJECT!!! and they gave me this big RUDE shpeel about copyright laws! dont they know you have to site everything for school! morons!! thus i do not like this place and would not ever recommend it like i said... last absolute last resort! GO TO COPY MAX they are cheaper too!!!!!!!!

    PROS: absolutely nothing... except maybe their hours
    CONS:

    1
    ★☆☆☆☆

    the only thing i can say about kinkos is they are open 24 hrs... i would not go to this place unless it was 3:00 in the morning and my life/futre depended on it! the last time i went there i needed to make some color copies for a poster for a school project... SCHOOL PROJECT!!! and they gave me this big RUDE shpeel about copyright laws! dont they know you have to site everything for school! morons!! thus i do not like this place and would not ever recommend it like i said... last absolute last resort! GO TO COPY MAX they are cheaper too!!!!!!!!

    PROS: absolutely nothing... except maybe their hours
    CONS:

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    1 out of 1 people found this review helpful.

    Message from FedEx Office Print & Ship Center

    FedEx Office in Canton, OH provides a one-stop shop for small businesses printing and shipping expertise and reliable customer service when and where you need it. Services include copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, FedEx Express and FedEx Ground shipping. Upload documents with FedEx Office Print Online, and have your flyers, brochures, presentations or signs ready for convenient pick-up or delivery. FedEx Kinko's is now FedEx Office.

    Yext PowerListings

     

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