Bruening Glass Works Inc

★★★★★
  • 20157 Lake Rd

    Cleveland, OH 44116

    Map & Directions
  • 440-333-4768

About Bruening Glass Works Inc

Hours
Mon-Fri 9am-5pm, Sat 9am-1pm

Home & Garden

Home & Garden
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There is a very talented gift that rest in the hands of Marc Konys at Bruening glassworks. I call it the gift of restoration. Marc did an outstanding job on a 1959 Vicke Lindstrand for Kosta vase. The vase had some serious sick glass

3
★★★★★

There is a very talented gift that rest in the hands of Marc Konys at Bruening glassworks. I call it the gift of restoration. Marc did an outstanding job on a 1959 Vicke Lindstrand for Kosta vase. The vase had some serious sick glass

.

FABULOUS result. Bruening's repaired a Cartier vase for me and it is perfect. Flawless. I have held it up to the light and inspected it from every angle and it glistens like it just came off the showroom. This was a major repair. A number

3
★★★★★

FABULOUS result. Bruening's repaired a Cartier vase for me and it is perfect. Flawless. I have held it up to the light and inspected it from every angle and it glistens like it just came off the showroom. This was a major repair. A number

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If you need crystal repaired and are put off by the negative reviews you may want to read this.

I sent a globe that was cracked for Breuning Glassworks to repair Feb 22, 2013.
I was told it would take 10 weeks to be completed. At about 13 weeks I started to worry and emailed Marc twice and never got a response.
At that point I panicked.
Then I checked the online reviews on Breuning Glass Works and then I REALLY panicked.

I went after them with everything I had which meant getting my State Attorney involved who is a patient and friend of mine. I decided to bring down an incredible amount of heat on this company and was in a position to do it.
I was convinced by the reviews Marc never returned anything.
So I had the certified letters mailed to bring down all the legal heat on these people I could.
But there was a problem- the letters went out that morning and the globe arrived THAT AFTERNOON!
The point is Marc did the repair and sent it back ( a little late perhaps) as promised before he ever received the letters I had sent.
The repair itself is absolutely beautiful.

Marc got the letters days after he sent back the repair and was shaken according to my wife who talked to him. If you had received certified letters like that you would have been shaken too.

From what my wife gathered from talking to him Breuning Glassworks is a small company and they lack someone really good at customer service. While they do beautiful work their correspondence often falls through the cracks.

The point is they do they do in fact return the work as promised. It may take longer than expected and you may have to call them to seek assurance your property is coming back since they often lose emails. But they do the work extremely well.
They do need better customer communication. There are complaints against them on the Better Business Bureau but if you read through them every person was pleased with the work they did and had it returned as promised.
I am convinced most of the people who filed complaints did eventually get there property returned in great shape. They just never bothered to amend their complaints and left them as they stand.
They are the only business anywhere that does this kind of work so if you need crystal repaired there is no place else to go.
But be aware you are dealing with an artist and artists arent great in the communication department.

5
★★★★★

If you need crystal repaired and are put off by the negative reviews you may want to read this.

I sent a globe that was cracked for Breuning Glassworks to repair Feb 22, 2013.
I was told it would take 10 weeks to be completed. At about 13 weeks I started to worry and emailed Marc twice and never got a response.
At that point I panicked.
Then I checked the online reviews on Breuning Glass Works and then I REALLY panicked.

I went after them with everything I had which meant getting my State Attorney involved who is a patient and friend of mine. I decided to bring down an incredible amount of heat on this company and was in a position to do it.
I was convinced by the reviews Marc never returned anything.
So I had the certified letters mailed to bring down all the legal heat on these people I could.
But there was a problem- the letters went out that morning and the globe arrived THAT AFTERNOON!
The point is Marc did the repair and sent it back ( a little late perhaps) as promised before he ever received the letters I had sent.
The repair itself is absolutely beautiful.

Marc got the letters days after he sent back the repair and was shaken according to my wife who talked to him. If you had received certified letters like that you would have been shaken too.

From what my wife gathered from talking to him Breuning Glassworks is a small company and they lack someone really good at customer service. While they do beautiful work their correspondence often falls through the cracks.

The point is they do they do in fact return the work as promised. It may take longer than expected and you may have to call them to seek assurance your property is coming back since they often lose emails. But they do the work extremely well.
They do need better customer communication. There are complaints against them on the Better Business Bureau but if you read through them every person was pleased with the work they did and had it returned as promised.
I am convinced most of the people who filed complaints did eventually get there property returned in great shape. They just never bothered to amend their complaints and left them as they stand.
They are the only business anywhere that does this kind of work so if you need crystal repaired there is no place else to go.
But be aware you are dealing with an artist and artists arent great in the communication department.

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DO NOT SEND YOUR WATERFORD HERE! They have had my Waterford lamp for over 8 months. I cannot get them to return any phone calls or emails. I paid in full months ago (almost $400) and the do not even reply to my attempts at getting my Waterford back. I wish I could give them zero stars.

1
★☆☆☆☆

DO NOT SEND YOUR WATERFORD HERE! They have had my Waterford lamp for over 8 months. I cannot get them to return any phone calls or emails. I paid in full months ago (almost $400) and the do not even reply to my attempts at getting my Waterford back. I wish I could give them zero stars.

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terrible service - they kept my waterford and never returned phone calls or emails. they charge 400 and kept my items. i now just want them back broken or fixed but they dont even answer phone calls or emails.

i wish i could give them

3
★★★★★

terrible service - they kept my waterford and never returned phone calls or emails. they charge 400 and kept my items. i now just want them back broken or fixed but they dont even answer phone calls or emails.

i wish i could give them

.

My experience with Bruening Glass Works has been a negative one overall.

I am an Army wife, and my husband is currently deployed again to Afghanistan. I was looking to find a credible crystal repair craftsman for some beautiful highly

3
★★★★★

My experience with Bruening Glass Works has been a negative one overall.

I am an Army wife, and my husband is currently deployed again to Afghanistan. I was looking to find a credible crystal repair craftsman for some beautiful highly

.

Breunings glass was the only company (worldwide) to accept my order to reproduce a rare chandelier part and I can tell you that I tried!
While I have experienced quite a wait to receive my order from overseas, my dealings with the firm by phone have been positive and the staff seem very knowledgeable and committed to excellence. Will update when I receive my order!

4
★★★★☆

Breunings glass was the only company (worldwide) to accept my order to reproduce a rare chandelier part and I can tell you that I tried!
While I have experienced quite a wait to receive my order from overseas, my dealings with the firm by phone have been positive and the staff seem very knowledgeable and committed to excellence. Will update when I receive my order!

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Waterford Crystal repair specialists. They can restore almost any crystal ware you have. No matter the age. Their people understand the chemistry behind crystal glass and know how to restore. Great work. worth the price. Make sure to have your stem ware properly packaged before shipping to Bruening.

5
★★★★★

Waterford Crystal repair specialists. They can restore almost any crystal ware you have. No matter the age. Their people understand the chemistry behind crystal glass and know how to restore. Great work. worth the price. Make sure to have your stem ware properly packaged before shipping to Bruening.

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