Evaline's Bridal & Tuxedo

★★★★☆
  • 5200 E Market St 1

    Warren, OH 44484

    Map & Directions
  • 330-392-6569

About Evaline's Bridal & Tuxedo

Hours
Mon 12:30pm-8pm, Tue-Wed 10am-5pm, Fri 10am-5pm, Thu 10am-8pm, Sat 10am-4pm
3.5385 13
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Lori will never be Evaline. I find it disgusting that she is using Evaline's reputable name to scam customers. I will be informing the whole Greek community in Warren about her dishonesty and our bad experience... along with all those Greeks I know in the Arkon/Cleveland area.
Long story short, this shop ordered my sister a $200 headpiece by mistake and then refused to take it off the bill. Acting as if we made the mistake and we're either lying or stupid. What kind of business makes a mistake like this, and then refuses to fix their mistake. One I hope is soon out of business.
Alterations are awful!!!!!!!!!! I got a bridesmaid gown there a few years ago, had to go back 4-5 times before it was right. My sister's wedding dress didn't even have a straight hem.
BEWARE... there are multiple reviews out there reporting similar experiences... if you don't believe me, just read google, yelp, and yahoo just to name a few.

1
★☆☆☆☆

Lori will never be Evaline. I find it disgusting that she is using Evaline's reputable name to scam customers. I will be informing the whole Greek community in Warren about her dishonesty and our bad experience... along with all those Greeks I know in the Arkon/Cleveland area.
Long story short, this shop ordered my sister a $200 headpiece by mistake and then refused to take it off the bill. Acting as if we made the mistake and we're either lying or stupid. What kind of business makes a mistake like this, and then refuses to fix their mistake. One I hope is soon out of business.
Alterations are awful!!!!!!!!!! I got a bridesmaid gown there a few years ago, had to go back 4-5 times before it was right. My sister's wedding dress didn't even have a straight hem.
BEWARE... there are multiple reviews out there reporting similar experiences... if you don't believe me, just read google, yelp, and yahoo just to name a few.

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.

I would not shop at this store. The owner tells you alterations will be one price then when u get them done she tells you it's more expensive. They lie about when dresses will come in and make up excuses. The owner Lori is very pushy n

1
★★★☆☆

I would not shop at this store. The owner tells you alterations will be one price then when u get them done she tells you it's more expensive. They lie about when dresses will come in and make up excuses. The owner Lori is very pushy n

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Two thumbs up! Honestly, I read some other reviews and was nervous but since I hadn't found anything I loved yet I figured I'd give it a shot...I'm SO glad I did! If you're shopping for something unique you should definitely stop at Evaline's to check out what they have. My dress is amazing!!! They have beautiful dresses by great designers (Jim Hjelm, Enzoani, Allure) with something for everyone's taste?lace, plain, bling-y ballgowns etc. The staff was really down to earth and not too pushy; I was extremely happy with Lori's ability to help me find exactly what I was looking for. Not only did I find my dress, but she helped accessorize and gave suggestions about how to bustle, etc. She has a great little shop and made me feel at home. I couldn't have had a more pleasant experience and I would highly recommend this shop to all brides who are looking for an affordable designer dress?and supporting a local small business was an added bonus!

4
★★★★☆

Two thumbs up! Honestly, I read some other reviews and was nervous but since I hadn't found anything I loved yet I figured I'd give it a shot...I'm SO glad I did! If you're shopping for something unique you should definitely stop at Evaline's to check out what they have. My dress is amazing!!! They have beautiful dresses by great designers (Jim Hjelm, Enzoani, Allure) with something for everyone's taste?lace, plain, bling-y ballgowns etc. The staff was really down to earth and not too pushy; I was extremely happy with Lori's ability to help me find exactly what I was looking for. Not only did I find my dress, but she helped accessorize and gave suggestions about how to bustle, etc. She has a great little shop and made me feel at home. I couldn't have had a more pleasant experience and I would highly recommend this shop to all brides who are looking for an affordable designer dress?and supporting a local small business was an added bonus!

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.

I love this store I was a bridesmaid in a Wedding this past weekend and I had gained some weight and Lori from Evaline's Bridal was fantastic!! We ordered fabric and she added a panel to my gown and I looked fantastic!!! While I was in the store and Brides were picking up their gowns and hugging her and thanking her for all her help I knew I was in the best place!!! What a great store so caring and helpful but from the start to the finish! AND WHEN I LEFT I HUGGED LORI ALSO AND THANKED HER FOR MAKING ME LOOK SO GREAT!!!

2
★★★★★

I love this store I was a bridesmaid in a Wedding this past weekend and I had gained some weight and Lori from Evaline's Bridal was fantastic!! We ordered fabric and she added a panel to my gown and I looked fantastic!!! While I was in the store and Brides were picking up their gowns and hugging her and thanking her for all her help I knew I was in the best place!!! What a great store so caring and helpful but from the start to the finish! AND WHEN I LEFT I HUGGED LORI ALSO AND THANKED HER FOR MAKING ME LOOK SO GREAT!!!

Pros: Best Selection and Alterations

Cons: Not alot of late hours

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Besides having the most wonderful staff that makes you feel so comfortable, Evaline's Bridal is definitely the best bridal store that I have ever entered into. The staff was very attentive throughout the whole process of finding that one perfect gown and no matter how long it took to decide, they always remained patient. I actually had already purchased my bridal gown but once seeing this one particular gown at Evaline's Bridal, I knew I had to have it. Although it was a couple of sizes too small, the seamstress took it out and after several fittings, the dress looked as if it was made just for me. I received so many compliments at the wedding and I felt like a princess for a day. Thank you Evaline's Bridal. Maria W.

5
★★★★★

Besides having the most wonderful staff that makes you feel so comfortable, Evaline's Bridal is definitely the best bridal store that I have ever entered into. The staff was very attentive throughout the whole process of finding that one perfect gown and no matter how long it took to decide, they always remained patient. I actually had already purchased my bridal gown but once seeing this one particular gown at Evaline's Bridal, I knew I had to have it. Although it was a couple of sizes too small, the seamstress took it out and after several fittings, the dress looked as if it was made just for me. I received so many compliments at the wedding and I felt like a princess for a day. Thank you Evaline's Bridal. Maria W.

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Business Response:

Thank you for the compliment It was so great to be able to help you! Thank you for the compliments!
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I went into Evaline's looking for a dress for an event I have coming up. The staff there was extremely nice, honest, and helpful. I was so stressed about finding the perfect dress and the right color, but they really made the process go smoothly and effectively. I can't say enough nice things about the store selection and the staff there. I will for sure be back the next time I need something special!! Thank you Evaline's!!

5
★★★★★

I went into Evaline's looking for a dress for an event I have coming up. The staff there was extremely nice, honest, and helpful. I was so stressed about finding the perfect dress and the right color, but they really made the process go smoothly and effectively. I can't say enough nice things about the store selection and the staff there. I will for sure be back the next time I need something special!! Thank you Evaline's!!

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.

I went to Evaline's Bridal to look around for a wedding dress.,not knowing what i wanted at all when I walked in, the girls helped me find the dress that was perfect for me!! The staff at Evalines took 3 hours to help me try on dress after dress, until I found the one i loved!!!! The owner Lori was also fantastic!. She made sure everything got in on time and I was still in love with the final result..which I was!!!!!!!!!!!!!!! I am now in my friends wedding and we are definetly going to Evalines!! I can not wait to work with Lori and her staff again!! Thank you so much Evalines, You helped make my wedding day truly the most unforgettable day of my life!

5
★★★★★

I went to Evaline's Bridal to look around for a wedding dress.,not knowing what i wanted at all when I walked in, the girls helped me find the dress that was perfect for me!! The staff at Evalines took 3 hours to help me try on dress after dress, until I found the one i loved!!!! The owner Lori was also fantastic!. She made sure everything got in on time and I was still in love with the final result..which I was!!!!!!!!!!!!!!! I am now in my friends wedding and we are definetly going to Evalines!! I can not wait to work with Lori and her staff again!! Thank you so much Evalines, You helped make my wedding day truly the most unforgettable day of my life!

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0 out of 5 people found this review helpful.

.

The owner, Lori, and her staff are disorganized, unprofessional, and dishonest. When you notice one of their many mistakes, they won't acknowledge it, and if you persist, they'll be entirely unapologetic, because it's never their fault. When something really bad happens, she??ll either lie or tell you that nothing like this has happened to her in 25 years in the industry-but after two or three of these happen to you, that one wears pretty thin.

The first problem was the deposit. When I bought my dress at the end of December, Lori said that while they needed a deposit to order it, I could put down whatever amount I'd like. The contract stipulated 20%, and I put down 25%--so you can imagine my surprise when I called the store to submit another payment, and she said the dress needed to be ordered in the next few days and they couldn't do so without 50% down. Great--that put delivery at one month before my wedding.

Once the ship date came and went, I flew across the country for my first fitting. I called the week prior to leaving to ensure that the gown was still on schedule, and was told that it had already arrived in the store; however, when I arrived on July 6th for my fitting, the dress they had was certainly not mine. If she actually ordered the right one (not convinced), and someone had bothered to open the box, they'd have noticed the big white tag on the dress that quite clearly displayed the wrong style number and color. While her salesgirls scurried around whispering to each other, Lori stayed upstairs in her office for a good fifteen minutes. You'd expect that when someone has just presented a bride from 2000 miles away, a month from her wedding, with the wrong dress, that she'd apologize--and you'd be wrong.

The ??correct? dress, rushed from the factory, didn??t arrive until after I??d left town, meaning that I didn??t even see it until the week of my wedding, and surprise! It was wrong again. The gown I actually ordered had plain lace??no beads, no sequins; the one in her store, not so much. When I told Lori that the gown was once again wrong, she was incredibly condescending, insisting that the company (the same one she blamed for sending the wrong dress three weeks earlier) didn??t make these kinds of mistakes. It was only after I sent pictures of me in the sample dress that she even acknowledged the problem, and she continued to be resistant to my demand that either all of the beading and sequins be removed at no cost to me, or I'd take the dress home and remove them myself.

I spent all day August 4th either being put on hold by the ??customer service?? reps at Jim Hjelm, or getting an earful of excuses from Lori. By the afternoon I??d decided to take the gown to another (truly wonderful) bridal shop for alterations. When I picked it up, Lori said that the hem and the side seams were done; she NEVER told me that the beading had been removed, and with good reason--whoever removed it completely destroyed the lace, leaving holes big enough to put a finger through. The seamstress also cleverly covered up one of the holes by lowering and stitching the ribbon belt over it. In the end, I had to have the designer overnight new lace, because none of the existing lace could be salvaged; the belt, which gapped a half-inch around the zipper, was so badly stitched that it had to be replaced with new ribbon as well.

The only thing that saved me was taking the dress from her store--and in the end, it still wasn??t perfect, because there was just no time after fixing all the damage.

You deserve a shop that cares as much about your dress as you do, and this isn't it.

0
★☆☆☆☆

The owner, Lori, and her staff are disorganized, unprofessional, and dishonest. When you notice one of their many mistakes, they won't acknowledge it, and if you persist, they'll be entirely unapologetic, because it's never their fault. When something really bad happens, she??ll either lie or tell you that nothing like this has happened to her in 25 years in the industry-but after two or three of these happen to you, that one wears pretty thin.

The first problem was the deposit. When I bought my dress at the end of December, Lori said that while they needed a deposit to order it, I could put down whatever amount I'd like. The contract stipulated 20%, and I put down 25%--so you can imagine my surprise when I called the store to submit another payment, and she said the dress needed to be ordered in the next few days and they couldn't do so without 50% down. Great--that put delivery at one month before my wedding.

Once the ship date came and went, I flew across the country for my first fitting. I called the week prior to leaving to ensure that the gown was still on schedule, and was told that it had already arrived in the store; however, when I arrived on July 6th for my fitting, the dress they had was certainly not mine. If she actually ordered the right one (not convinced), and someone had bothered to open the box, they'd have noticed the big white tag on the dress that quite clearly displayed the wrong style number and color. While her salesgirls scurried around whispering to each other, Lori stayed upstairs in her office for a good fifteen minutes. You'd expect that when someone has just presented a bride from 2000 miles away, a month from her wedding, with the wrong dress, that she'd apologize--and you'd be wrong.

The ??correct? dress, rushed from the factory, didn??t arrive until after I??d left town, meaning that I didn??t even see it until the week of my wedding, and surprise! It was wrong again. The gown I actually ordered had plain lace??no beads, no sequins; the one in her store, not so much. When I told Lori that the gown was once again wrong, she was incredibly condescending, insisting that the company (the same one she blamed for sending the wrong dress three weeks earlier) didn??t make these kinds of mistakes. It was only after I sent pictures of me in the sample dress that she even acknowledged the problem, and she continued to be resistant to my demand that either all of the beading and sequins be removed at no cost to me, or I'd take the dress home and remove them myself.

I spent all day August 4th either being put on hold by the ??customer service?? reps at Jim Hjelm, or getting an earful of excuses from Lori. By the afternoon I??d decided to take the gown to another (truly wonderful) bridal shop for alterations. When I picked it up, Lori said that the hem and the side seams were done; she NEVER told me that the beading had been removed, and with good reason--whoever removed it completely destroyed the lace, leaving holes big enough to put a finger through. The seamstress also cleverly covered up one of the holes by lowering and stitching the ribbon belt over it. In the end, I had to have the designer overnight new lace, because none of the existing lace could be salvaged; the belt, which gapped a half-inch around the zipper, was so badly stitched that it had to be replaced with new ribbon as well.

The only thing that saved me was taking the dress from her store--and in the end, it still wasn??t perfect, because there was just no time after fixing all the damage.

You deserve a shop that cares as much about your dress as you do, and this isn't it.

Cons: Nothing resembling customer service.

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we loved your store and the service we received! Your staff was very helpful and I loved the fact they were so honest with everything! I really think that when you shop at a store
that has been in business for so long you know they know how to treat people! We bought my daughters bridal gown and we will be back to purchase our bridesmaids and my gown also I wouldn't dream of going any where else! Keep up the good work! We bought all my daughters prom and homecoming gowns from you and it was great to get the same great service we have come to expect when we are at your store! Thank you, Thank you again!

1
★☆☆☆☆

we loved your store and the service we received! Your staff was very helpful and I loved the fact they were so honest with everything! I really think that when you shop at a store
that has been in business for so long you know they know how to treat people! We bought my daughters bridal gown and we will be back to purchase our bridesmaids and my gown also I wouldn't dream of going any where else! Keep up the good work! We bought all my daughters prom and homecoming gowns from you and it was great to get the same great service we have come to expect when we are at your store! Thank you, Thank you again!

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2 out of 8 people found this review helpful.

.

We just left your store and I have to tell you our experience was
so great! We drove 1 hour to get to you and it was well worth the trip! Your selection was the best we have seen around and the service was so nice and honest! We heard about you from a girl
who worked in my office and I have to thank her for the referral
her daughter got married in Oct, 2008 and the entire experience was wonderful! We attended the wedding and they complimented your store and all your help so much we knew we had to come in
to your store and hope to have you plan our daughters wedding also!
thank you!

5
★★★★★

We just left your store and I have to tell you our experience was
so great! We drove 1 hour to get to you and it was well worth the trip! Your selection was the best we have seen around and the service was so nice and honest! We heard about you from a girl
who worked in my office and I have to thank her for the referral
her daughter got married in Oct, 2008 and the entire experience was wonderful! We attended the wedding and they complimented your store and all your help so much we knew we had to come in
to your store and hope to have you plan our daughters wedding also!
thank you!

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1 out of 8 people found this review helpful.

.

I have been in many weddings and dealt with small dress shops and large chain shops alike. This was hands down the WORST service I have ever received. They did not return phone calls in a timely manner. They ordered the wrong dress for the junior bridesmaid (tea length instead of floor length) and when confronted about this, the owner said there was nothing documented in her system and implied we never requested it. WRONG. Her employee didn't document the request. We specifically stated it needed to be longer to match the other dresses. We've also found out that they could have ordered it at floor length at no additional charge! They applied only $25 of a $130 payment made to one bridesmaids order and delayed shipment of the dresses because of it. When we inquired about the missing money they insisted they had to verify it with their accountant (even though we brought in bank statements proving the charge had been made). At this point they're claiming VISA didn't give them all $130, highly unlikely. The money has still not been refunded at this point by them. The owner apologized but absolved all responsibility and basically told us to get it back from the bank. Fabulous.
A phone call to the dress manufacturer confirmed our suspicions that Evaline's did NOT pay them which is why they delayed shipment of our dresses. Wonderful. I'm sure this is related to them not properly crediting the account when the dress was paid off in full MONTHS ago.
Long story short, if you want customer service DON'T GO THERE, if you want dresses to arrive on time and correctly DON'T GO THERE, if you want your phone calls returned DON'T GO THERE, if you would like to be treated courteously DON'T GO THERE, if you want to deal with a business owner who has professional ethics DON'T GO THERE. I don't know how she's still in business. But if our experience is a common one, she won't be for long.

0
★☆☆☆☆

I have been in many weddings and dealt with small dress shops and large chain shops alike. This was hands down the WORST service I have ever received. They did not return phone calls in a timely manner. They ordered the wrong dress for the junior bridesmaid (tea length instead of floor length) and when confronted about this, the owner said there was nothing documented in her system and implied we never requested it. WRONG. Her employee didn't document the request. We specifically stated it needed to be longer to match the other dresses. We've also found out that they could have ordered it at floor length at no additional charge! They applied only $25 of a $130 payment made to one bridesmaids order and delayed shipment of the dresses because of it. When we inquired about the missing money they insisted they had to verify it with their accountant (even though we brought in bank statements proving the charge had been made). At this point they're claiming VISA didn't give them all $130, highly unlikely. The money has still not been refunded at this point by them. The owner apologized but absolved all responsibility and basically told us to get it back from the bank. Fabulous.
A phone call to the dress manufacturer confirmed our suspicions that Evaline's did NOT pay them which is why they delayed shipment of our dresses. Wonderful. I'm sure this is related to them not properly crediting the account when the dress was paid off in full MONTHS ago.
Long story short, if you want customer service DON'T GO THERE, if you want dresses to arrive on time and correctly DON'T GO THERE, if you want your phone calls returned DON'T GO THERE, if you would like to be treated courteously DON'T GO THERE, if you want to deal with a business owner who has professional ethics DON'T GO THERE. I don't know how she's still in business. But if our experience is a common one, she won't be for long.

Pros: NONE

Cons: The owner is irresponsible and won't admit to her MANY mistakes. GROW UP!

.

I have been a proud customer of Evaline's for many years. I bought my bridal gown as well as bridesmaids and tuxedos through Evaline's and everything was perfect. Everyone there is so nice and they really do care about you on your big day! Evaline's is the only bridal shop I would go to in the area if I had to do it all again. If a customer is having complications with Evaline's then it's probably because they didn't follow the contract. My girls and I followed it to a tee and recieved are items exactly when we were supposed to! Thanks to all the girls at Evaline's for making my wedding the most memorable day of my life !!!

5
★★★★★

I have been a proud customer of Evaline's for many years. I bought my bridal gown as well as bridesmaids and tuxedos through Evaline's and everything was perfect. Everyone there is so nice and they really do care about you on your big day! Evaline's is the only bridal shop I would go to in the area if I had to do it all again. If a customer is having complications with Evaline's then it's probably because they didn't follow the contract. My girls and I followed it to a tee and recieved are items exactly when we were supposed to! Thanks to all the girls at Evaline's for making my wedding the most memorable day of my life !!!

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2 out of 8 people found this review helpful.

Business Response:

BRIDES ACROSS AMERICA EVALINES BRIDAL GAVE FREE BRIDAL GOWNS TO MILITARY BRIDES, THEY WERE CHOSEN TO BE THE STORE FOR THE STATE OF OHIO AND THE EVENT WAS A BIG SUCCESS1
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This is a great store they have been very helpful to
me! They were wonderful from the time we selected
our gowns until they were delivered! They helped us
get them all altered and ready for the wedding!
I would recommend this store to every bride who
wants have a great experience!

5
★★★★★

This is a great store they have been very helpful to
me! They were wonderful from the time we selected
our gowns until they were delivered! They helped us
get them all altered and ready for the wedding!
I would recommend this store to every bride who
wants have a great experience!

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1 out of 8 people found this review helpful.

Message from Evaline's Bridal & Tuxedo

If you have any questions please email us at evalinesbridal@gmail.com

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More about Evaline's Bridal & Tuxedo

Located in downtown Warren, OH, we have been walking brides down the aisle for over 60 years. Evaline's has been in the same location since opening day. We are a 4500 sq ft salon that sells bridal, bridesmaid, mother of the brides, mother of the groom, junior bridesmaid, and flower girl dresses. We also sell veils, tiaras, shoes, jewelry and invitations. We provide tuxedo and banquet chair cover rentals. We do our own alterations in house so our gowns never leave our store. We also press gowns and veils purchased here for free. We pride ourselves in our customer service and repeat business and we happily store your gown in our store until the "big day" for no charge. After their wedding, brides come back to bring their daughters when they are flower girls in a friends wedding. When they get older, they bring them back in for their homecoming and prom gowns and before long those same flower girls are back in our store for their own bridal gowns. Their mother, who was previously our bride, now needs a Mother of the Bride gown or another gown to celebrate her own wedding anniversary. We teach prom girls how to walk in heels, mothers of the groom how to feel special and fathers of the bride how to pull the "blusher" back from their daughters faces after they've walked down the aisle. We were one of the flagship stores chosen by "Brides Across America" where we give free bridal gowns to military brides. We have also been producing our own bridal shows in the area for over 26 years. We are spotlighted and called upon throughout the year by different media as a resource in the bridal industry for the tri-county area for information, trends, and fashion. Evaline's is not a bridal chain nor are we new to the area. Over 60 years of experience is what we have to offer to our brides. We teach them etiquette and poise while showing them the latest fashion and frills, all in a fun and exciting atmosphere.

 

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