Payless Shoe Source

★★☆☆☆
  • 2727 Fairfield Commons # E103

    Beavercreek, OH 45431

    Map & Directions
  • 937-426-1046

About Payless Shoe Source

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Hours
Mon. - Sat. 9am - 9pm;Sun. 12am - 6pm

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Payless Shoe Source

19017 Beavercreek Rd Oregon City, OR

1.5 2
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I was visiting my relatives and went to the Fairfield Commons store in Beavercreek, Ohio. I have always been happy with Payless stores until this visit. I went into the store and bought $65 worth of shoes. I am signed up with Payless and tried to use a coupon with my purchase, but unfortunately the manager said it was expired. So I purchased them anyway and I left the store. The very next morning, not even 24 hours later, I got a coupon in my email for 15% off a purchase. I still had the merchandise at home not even touched in their boxes. I decided to call the store and asked if I could use the coupon if I returned all of the items and then bought them again. I have done this before and have even had the stores tell me just to bring the receipt without the merchandise, and they would be happy to give me the discount. This manager tells me that "no" that corporate won't let her do this. So then I said...okay... so it is legal to return items, correct? So I told her I would return the items and then I would shop around and hope to find the same items and use the coupon then. She said she would not let me do the purchase that way either. I was like so you would refuse to let me buy shoes in your store? I then told her that this was horrible customer service and that I had never heard of a store turning away business. I said then I will just return everything and NEVER shop at Payless again. She said, and I quote, "That would be totally up to you, mam." WOW...really??? So you'd rather lose a $65 and a long-standing customer than just honor my 15% off coupon? I have never heard of a business turning customers away these days. Crazy! If this is the way Payless operates, I will probably be more hesitant buying shoes from them again. Maybe it was just this location. Either way, BUYER BEWARE! Maybe corporate should have a talk to this manager???

1
★☆☆☆☆

I was visiting my relatives and went to the Fairfield Commons store in Beavercreek, Ohio. I have always been happy with Payless stores until this visit. I went into the store and bought $65 worth of shoes. I am signed up with Payless and tried to use a coupon with my purchase, but unfortunately the manager said it was expired. So I purchased them anyway and I left the store. The very next morning, not even 24 hours later, I got a coupon in my email for 15% off a purchase. I still had the merchandise at home not even touched in their boxes. I decided to call the store and asked if I could use the coupon if I returned all of the items and then bought them again. I have done this before and have even had the stores tell me just to bring the receipt without the merchandise, and they would be happy to give me the discount. This manager tells me that "no" that corporate won't let her do this. So then I said...okay... so it is legal to return items, correct? So I told her I would return the items and then I would shop around and hope to find the same items and use the coupon then. She said she would not let me do the purchase that way either. I was like so you would refuse to let me buy shoes in your store? I then told her that this was horrible customer service and that I had never heard of a store turning away business. I said then I will just return everything and NEVER shop at Payless again. She said, and I quote, "That would be totally up to you, mam." WOW...really??? So you'd rather lose a $65 and a long-standing customer than just honor my 15% off coupon? I have never heard of a business turning customers away these days. Crazy! If this is the way Payless operates, I will probably be more hesitant buying shoes from them again. Maybe it was just this location. Either way, BUYER BEWARE! Maybe corporate should have a talk to this manager???

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This place has cheap shoes, but they really don't have a large selection. Its a better place to buy shoes for kids or maybe just house slippers for kids.

2
★★☆☆☆

This place has cheap shoes, but they really don't have a large selection. Its a better place to buy shoes for kids or maybe just house slippers for kids.

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