Tulsa Bone & Joint

★★☆☆☆

About Tulsa Bone & Joint

Categories
  • Orthopedic Surgeons

Health & Medical

Health & Medical
More choices in Tulsa:
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Dr. Brian A. Chalkin, MD

1809 E 13th St 200 Tulsa, OK

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Terrill H. Simmons, MD

1923 South Utica Avenue Tulsa, OK

2.25 4
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Unprofessional. Disreputable. Do NOT go here! They give wrong directions to get there. They tell you the wrong building to go to. They make you fill out your medical history on a tablet that is filled with advertisements for spam. The keyboard entry doesn't work so that as you type in your information it only picks up one out of every three or four letters. The receptionist was sick with the flu coughing all over the tablets and paperwork. And as typically for these kinds of places. Additionally I was flagged for not proving the information they needed. I typed in all the required information and skipped the stuff they don't need... The office manager chewed me out in "oh so sweet" about how she was on my side, yet she makes people use that crappy equipment... Instead of giving you good information about the medical problem, they say. "Go to physical therapy." Unprofessional. Disreputable. Do NOT go here!

1
★☆☆☆☆

Unprofessional. Disreputable. Do NOT go here! They give wrong directions to get there. They tell you the wrong building to go to. They make you fill out your medical history on a tablet that is filled with advertisements for spam. The keyboard entry doesn't work so that as you type in your information it only picks up one out of every three or four letters. The receptionist was sick with the flu coughing all over the tablets and paperwork. And as typically for these kinds of places. Additionally I was flagged for not proving the information they needed. I typed in all the required information and skipped the stuff they don't need... The office manager chewed me out in "oh so sweet" about how she was on my side, yet she makes people use that crappy equipment... Instead of giving you good information about the medical problem, they say. "Go to physical therapy." Unprofessional. Disreputable. Do NOT go here!

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To begin with, I was surprised that when attempting to schedule an appointment that I could not get into the office for over 5 weeks. Granted, I was a first time visitor, but I thought that delay was excessive. Once the date finally arrived, I waited over 75 minutes to finally see the doctor...not including the time to process new patient paperwork, insurance information etc. (that part actually went pretty quickly...get the money straight first right?) While waiting in the observation room one nurse did come in to explain that there was a delay with the doctor since they were backed up with patients that had injured themselves over the weekend (it was a Monday). My first thought though was why did I have to wait so long for an appointment if I could have just walked in? Granted, I have no knowledge about the severity of the other persons' injuries, but none the less, I value my time at least as much as the doctor values his. If you schedule my time, please respect that as I would yours. I was also told I'd receive an x-ray before the doctor could make an assessment. After an hour passed with the doctor still not arriving, I left the room to find a nurse to inquire what the delay was. Again, just apologies and a promise that "you're next". Another 15 or 20 minutes later the doctor came in, observed my elbow for about 3 minutes. Granted, he did a good job answering my questions and asking his own, but without any x-ray, scan or anything other than the cursory check, gave me a cortisone shot. Total doc time, less than 8 or 9 minutes. No scans, no follow up appointment, etc. Doctor did advise therapy, so the follow up nurse got my information (I just provided that when I first arrived), then told me, "If the therapist doesn't call you in a week or so, call us back." I knew then, this was b.s. I asked why she would assume the therapist wouldn't call me back. I was told the reservations "are made through the computer and there's sometimes a problem." Right. Well today, fully SIXTY DAYS after my original appointment, the therapist's office calls me. They were very polite, but since I've been doing my own therapy (thanks internet) I declined. I did though ask how the therapist received my information and instruction to call me....it was by fax, yesterday.
My conclusion? Tulsa Bone and Joint is a beautiful facility geared to driving revenues with little actual customer service. They may be great with other patients, but I have only my own experience to go by. My suggestion to any reader...find another doctor's office.

2
★★☆☆☆

To begin with, I was surprised that when attempting to schedule an appointment that I could not get into the office for over 5 weeks. Granted, I was a first time visitor, but I thought that delay was excessive. Once the date finally arrived, I waited over 75 minutes to finally see the doctor...not including the time to process new patient paperwork, insurance information etc. (that part actually went pretty quickly...get the money straight first right?) While waiting in the observation room one nurse did come in to explain that there was a delay with the doctor since they were backed up with patients that had injured themselves over the weekend (it was a Monday). My first thought though was why did I have to wait so long for an appointment if I could have just walked in? Granted, I have no knowledge about the severity of the other persons' injuries, but none the less, I value my time at least as much as the doctor values his. If you schedule my time, please respect that as I would yours. I was also told I'd receive an x-ray before the doctor could make an assessment. After an hour passed with the doctor still not arriving, I left the room to find a nurse to inquire what the delay was. Again, just apologies and a promise that "you're next". Another 15 or 20 minutes later the doctor came in, observed my elbow for about 3 minutes. Granted, he did a good job answering my questions and asking his own, but without any x-ray, scan or anything other than the cursory check, gave me a cortisone shot. Total doc time, less than 8 or 9 minutes. No scans, no follow up appointment, etc. Doctor did advise therapy, so the follow up nurse got my information (I just provided that when I first arrived), then told me, "If the therapist doesn't call you in a week or so, call us back." I knew then, this was b.s. I asked why she would assume the therapist wouldn't call me back. I was told the reservations "are made through the computer and there's sometimes a problem." Right. Well today, fully SIXTY DAYS after my original appointment, the therapist's office calls me. They were very polite, but since I've been doing my own therapy (thanks internet) I declined. I did though ask how the therapist received my information and instruction to call me....it was by fax, yesterday.
My conclusion? Tulsa Bone and Joint is a beautiful facility geared to driving revenues with little actual customer service. They may be great with other patients, but I have only my own experience to go by. My suggestion to any reader...find another doctor's office.

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1 out of 1 people found this review helpful.

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Dr. Josephson himself is a really good doctor. He's a bit on the old side, but he's great. However, his clinicians and appointment availability are horrible. His nurse, Julie Ann, flat out lies to patients and their families, and she is most uncooperative/helpful. The front desk ladies don't care about you, they only care about your pay check. I went there 5 weeks ago for an MRI and I still hadn't been able to get in for a followup. I changed doctors after much grief and was told I need surgery TOMORROW. Ugh.

1
★☆☆☆☆

Dr. Josephson himself is a really good doctor. He's a bit on the old side, but he's great. However, his clinicians and appointment availability are horrible. His nurse, Julie Ann, flat out lies to patients and their families, and she is most uncooperative/helpful. The front desk ladies don't care about you, they only care about your pay check. I went there 5 weeks ago for an MRI and I still hadn't been able to get in for a followup. I changed doctors after much grief and was told I need surgery TOMORROW. Ugh.

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1 out of 1 people found this review helpful.

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I encountered a horrible knee injury on June 18, 2005. The injury seemed to be mild at first, however, after an immediate visit to the emergency room, I found out that I had fluid behind my knee.

After a week of waiting for a referal from my primary care physician, I was refered to Dr. Jabbaur at Tulsa Bone and Joint on Garnett, around 47th Street.

The immediate representation you receive from visiting this top-of-the-line facility is incredible. They have on-site imaging facilities, equipment and technicians. They also have premier lobbys with Plasma displays for your viewing pleasure. It definately is not your typical "Doctors office."

Between all of my numerous visits to Jabbaur's office at T.B.J.A. over the past few months, the facility and the kindness and joyful experience I have while at the facility, I would have to say this is one of my most pleasant environments to be in, especially for a dr!!

PROS: Kind, Warming and Humoring Staff, Premier facility, Free of dead body parts
CONS: Sometimes it can take a while to get in, doctors are very busy..

5
★★★★★

I encountered a horrible knee injury on June 18, 2005. The injury seemed to be mild at first, however, after an immediate visit to the emergency room, I found out that I had fluid behind my knee.

After a week of waiting for a referal from my primary care physician, I was refered to Dr. Jabbaur at Tulsa Bone and Joint on Garnett, around 47th Street.

The immediate representation you receive from visiting this top-of-the-line facility is incredible. They have on-site imaging facilities, equipment and technicians. They also have premier lobbys with Plasma displays for your viewing pleasure. It definately is not your typical "Doctors office."

Between all of my numerous visits to Jabbaur's office at T.B.J.A. over the past few months, the facility and the kindness and joyful experience I have while at the facility, I would have to say this is one of my most pleasant environments to be in, especially for a dr!!

PROS: Kind, Warming and Humoring Staff, Premier facility, Free of dead body parts
CONS: Sometimes it can take a while to get in, doctors are very busy..

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0 out of 1 people found this review helpful.

 

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