Russell Donald K DVM

★★★☆☆
  • 107 Vicksburg Ave

    Norman, OK 73071

    Map & Directions
  • 405-364-2197

About Russell Donald K DVM

Hours
Mon. - Fri. 8am - 6pm;Sat. 8:30am - 12am;Sun. CLOSED
2.6667 6
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This used to be the place to go in Norman for friendly, helpful pet health care. No more. Rude, arrogant doctors and staff. They just don't want to be bothered and it shows. I've moved on after 18 years.

1
★☆☆☆☆

This used to be the place to go in Norman for friendly, helpful pet health care. No more. Rude, arrogant doctors and staff. They just don't want to be bothered and it shows. I've moved on after 18 years.

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I've been using Sooner Vet for about 9 years. Dr. Russell has always been very compassionate and caring. I also like that they take walk in's although chances are if you walk in you will not be seen by Dr. Russell which is understandable. The prices have always been reasonable and my experience with the staff has been nothing but helpful.

5
★★★★★

I've been using Sooner Vet for about 9 years. Dr. Russell has always been very compassionate and caring. I also like that they take walk in's although chances are if you walk in you will not be seen by Dr. Russell which is understandable. The prices have always been reasonable and my experience with the staff has been nothing but helpful.

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I have tried using Sooner Vet in the past and each visit just got worse... I had asked to see Dr. Russell and he was always "booked" so I had to bring my dog in to see Dr. Brown instead, she is awful! Very dull and hard to understand (very Ben Stein) We had just got our puppy from a rescue so there were lots of things we needed to get him caught up on. Sooner had me do a fecal test and each time I brought in a sample (like they had asked) they charged me on top of having to pay for the initial office visit, I don't fell I should have been charged for each sample especially when they told me the 1st one was "misplaced" After the 3rd and final visit nothing had changed so I chose to take my dog elsewhere! When I called Sooner to get his paper work and list of all vaccinations he had been given the informed me that theyhad "misplaced" his file! They just kept telling me they were in the middle of changing from a paper filing system to a computer filing system. This isn't acceptable and no one should have to deal with that!

1
★☆☆☆☆

I have tried using Sooner Vet in the past and each visit just got worse... I had asked to see Dr. Russell and he was always "booked" so I had to bring my dog in to see Dr. Brown instead, she is awful! Very dull and hard to understand (very Ben Stein) We had just got our puppy from a rescue so there were lots of things we needed to get him caught up on. Sooner had me do a fecal test and each time I brought in a sample (like they had asked) they charged me on top of having to pay for the initial office visit, I don't fell I should have been charged for each sample especially when they told me the 1st one was "misplaced" After the 3rd and final visit nothing had changed so I chose to take my dog elsewhere! When I called Sooner to get his paper work and list of all vaccinations he had been given the informed me that theyhad "misplaced" his file! They just kept telling me they were in the middle of changing from a paper filing system to a computer filing system. This isn't acceptable and no one should have to deal with that!

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They used to be good, Now, most of staff is rude. When my 120 pound German Shepherd could not walk, they refused to even consider coming to my house. They wanted me to drag him there even for flea meds after I just spent 200 dollars on my cat there. They do not use the most effective Parvo vaccine (Neopar or Vanguard) and refuse to change even if I pay extra. When my old boy was suffering I had to get another vet (Dr Harrington from ALL PETS) to come to the house on Sunday to euthanize him. IF they are rude, won't use the most effective meds even if I pay extra, won't go the extra mile for a really ill disabled pet, then I am changing vets to Dr. Harrington!!!

1
★☆☆☆☆

They used to be good, Now, most of staff is rude. When my 120 pound German Shepherd could not walk, they refused to even consider coming to my house. They wanted me to drag him there even for flea meds after I just spent 200 dollars on my cat there. They do not use the most effective Parvo vaccine (Neopar or Vanguard) and refuse to change even if I pay extra. When my old boy was suffering I had to get another vet (Dr Harrington from ALL PETS) to come to the house on Sunday to euthanize him. IF they are rude, won't use the most effective meds even if I pay extra, won't go the extra mile for a really ill disabled pet, then I am changing vets to Dr. Harrington!!!

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The staff is professional and courteous and the facilities clean and sufficient, (although the building is a bit old). The only complaint I have is that they mixed up the records of two of my cats. Considering I have 6, that is not a major issue. This is one of the few places that will allow me to bring in all of my cats at once for shots, etc., and not have to have multiple appointments on different days.

4
★★★★☆

The staff is professional and courteous and the facilities clean and sufficient, (although the building is a bit old). The only complaint I have is that they mixed up the records of two of my cats. Considering I have 6, that is not a major issue. This is one of the few places that will allow me to bring in all of my cats at once for shots, etc., and not have to have multiple appointments on different days.

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It's always a pleasure to deal with the staff at Sooner Vet Clinic. Their prices are reasonable and the veterinarians are competent and have a great bedside manner.

4
★★★★☆

It's always a pleasure to deal with the staff at Sooner Vet Clinic. Their prices are reasonable and the veterinarians are competent and have a great bedside manner.

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