Alltel

★★★★★
  • 1015 S Meridian Ave

    Oklahoma City, OK 73108

    Map & Directions
  • 405-947-7753

About Alltel

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  • Cellular Phone Companies

Communications & Utilities

Communications & Utilities
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5.0 1
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When employees of Alltel endure comments of racial degradation and clear insult, how are those employees to respond.? The HR rules being unclear and written for what's considered an open door policy, yet practiced to be something quite different!While working for Alltel Communications I would like to publicly announce that a co-worker made repeated attempts to make the African-American workers feel at odds with other employees. Comments like: "Will you guys be celebrating power to the people day this month?" Although catchy and probably considered witty for someone who has no respect for others' feelings and personal thoughts. Nevertheless, the issue was regarded to be funny among the other employees who weren't of African-American ethnicity, but those who are, didn't think it was entertaining to say the least. This employee was ultimately fired for her comments that steadily increased not only in vehement disregard for the feelings of others, but also complete belief that they weren't wrong. Witnessing the termination of this employee made me realize that although bringing racial tensions to the attention of management and the powers that be were the right thing to do, no awareness training was conducted for others who laughed at the comments made by this individual. If swift action is to be taken by HR, then a follow-through should have also taken place. Training on sensitive issues such as cultural awareness and respect for others in the work place should have been conducted, but no actions were taken. As an employee, and being an African-American male I felt as though the right thing was done, and although it was difficult to see someones livelihood taken from them suddenly, I still believe management should have asked input from its team to keep this from happening in the future. Since this occurrence, the employees who felt wronged by this, subsequently left this company in pursuit of careers in which management supports those it hires and grooms those with positive consumer feedback and sales potential. Moreover, the training and development regimen of the company is questionable at-best, in my opinion. During the two weeks of computer and customer logistics training, I documented many things I felt weren't positive in the development of an outstanding wireless consultant. For instance, I believe that that the training was developed to hinder certain performances of individuals through wrongfully disseminating information to a trainee. One training practice particularly up for discussion were the training manuals that were unclear, and in my opinion not user-friendly. The subject matter was never consistent and in-line with the material at hand. The indexes were not referenced properly and the contents crucial to success were skipped by the trainers repeatedly. My comments on the trainers will remain undisclosed at this time, but I will say they made several tangents during training that was unusable on the job itself. For example: when a certain practice was questioned by trainees, such as asking about rate plan adjustments and exact "how to" on other matters like billing procedures (asked several times), these concerns were not addressed properly. The answers were subsequently found while working with customers and clients hands-on. Ultimately, the training, in my personal opinion, was not the best or near the industry standard. Regardless of said lack of training, I will say, through dedication and relentless pursuit of understanding the job, I learned how to become one of the most successful Alltel employees at my location. So why do I bring all this up after leaving the company? I wanted to take the opportunity to exercise free speech. Which at times I think people forget they have every right to say whats on their minds, or when someone, perhaps a group of people or anyone really, keeps someone from their right to be successful. I believe that in future if another company conducts its training practices to sordidly derail the successful development of any employee, or perhaps does not heed the concerns of its team members, then expect your potential employees...present or former to feel obligated to write comments like this one. Overall, Alltel is a good company where dedicated people work. I just think that if they offend the very people who try to be successful on their behalf, they doing themselves an unfortunate disservice.

As far as legal parameters go, I often wonder what would be the outcome of my leaving had i stood up for myself and the other employee who left the company? Are these practices still conducted? If so, why? Are they legal or fair? I've often wondered about the legal ramifications on an issue such as this, does anyone (perhaps a legal or HR professional with a business acumen have any comments).

Thanks for reading this.

5
★★★★★

When employees of Alltel endure comments of racial degradation and clear insult, how are those employees to respond.? The HR rules being unclear and written for what's considered an open door policy, yet practiced to be something quite different!While working for Alltel Communications I would like to publicly announce that a co-worker made repeated attempts to make the African-American workers feel at odds with other employees. Comments like: "Will you guys be celebrating power to the people day this month?" Although catchy and probably considered witty for someone who has no respect for others' feelings and personal thoughts. Nevertheless, the issue was regarded to be funny among the other employees who weren't of African-American ethnicity, but those who are, didn't think it was entertaining to say the least. This employee was ultimately fired for her comments that steadily increased not only in vehement disregard for the feelings of others, but also complete belief that they weren't wrong. Witnessing the termination of this employee made me realize that although bringing racial tensions to the attention of management and the powers that be were the right thing to do, no awareness training was conducted for others who laughed at the comments made by this individual. If swift action is to be taken by HR, then a follow-through should have also taken place. Training on sensitive issues such as cultural awareness and respect for others in the work place should have been conducted, but no actions were taken. As an employee, and being an African-American male I felt as though the right thing was done, and although it was difficult to see someones livelihood taken from them suddenly, I still believe management should have asked input from its team to keep this from happening in the future. Since this occurrence, the employees who felt wronged by this, subsequently left this company in pursuit of careers in which management supports those it hires and grooms those with positive consumer feedback and sales potential. Moreover, the training and development regimen of the company is questionable at-best, in my opinion. During the two weeks of computer and customer logistics training, I documented many things I felt weren't positive in the development of an outstanding wireless consultant. For instance, I believe that that the training was developed to hinder certain performances of individuals through wrongfully disseminating information to a trainee. One training practice particularly up for discussion were the training manuals that were unclear, and in my opinion not user-friendly. The subject matter was never consistent and in-line with the material at hand. The indexes were not referenced properly and the contents crucial to success were skipped by the trainers repeatedly. My comments on the trainers will remain undisclosed at this time, but I will say they made several tangents during training that was unusable on the job itself. For example: when a certain practice was questioned by trainees, such as asking about rate plan adjustments and exact "how to" on other matters like billing procedures (asked several times), these concerns were not addressed properly. The answers were subsequently found while working with customers and clients hands-on. Ultimately, the training, in my personal opinion, was not the best or near the industry standard. Regardless of said lack of training, I will say, through dedication and relentless pursuit of understanding the job, I learned how to become one of the most successful Alltel employees at my location. So why do I bring all this up after leaving the company? I wanted to take the opportunity to exercise free speech. Which at times I think people forget they have every right to say whats on their minds, or when someone, perhaps a group of people or anyone really, keeps someone from their right to be successful. I believe that in future if another company conducts its training practices to sordidly derail the successful development of any employee, or perhaps does not heed the concerns of its team members, then expect your potential employees...present or former to feel obligated to write comments like this one. Overall, Alltel is a good company where dedicated people work. I just think that if they offend the very people who try to be successful on their behalf, they doing themselves an unfortunate disservice.

As far as legal parameters go, I often wonder what would be the outcome of my leaving had i stood up for myself and the other employee who left the company? Are these practices still conducted? If so, why? Are they legal or fair? I've often wondered about the legal ramifications on an issue such as this, does anyone (perhaps a legal or HR professional with a business acumen have any comments).

Thanks for reading this.

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