Bob Mills Furniture

★★★★☆
35.4641 -97.5815
Map and Directions to Bob Mills Furniture Co

405-947-6500

3600 W Reno Ave

Oklahoma City, OK

73107

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Reviews 1 - 44 of 44.
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I purchased a new mattress a month ago and would highly recommend shopping at here. The salesperson was an expert on the different type of mattresses and what would work best for me. I injured my back 13 years ago and sleeping has never been easy for me. It took me two nights to get use to the mattress but since then I have never slept better! I now think it was my old mattress that was causing me so much pain. Having an expert show me what I need really has made a huge difference.

5
★★★★★

I purchased a new mattress a month ago and would highly recommend shopping at here. The salesperson was an expert on the different type of mattresses and what would work best for me. I injured my back 13 years ago and sleeping has never been easy for me. It took me two nights to get use to the mattress but since then I have never slept better! I now think it was my old mattress that was causing me so much pain. Having an expert show me what I need really has made a huge difference.

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Another excellent experience dealing with your store. Our salesperson was very energetic and helpful may be the nicest person I've ever met. Delivery guys were surprisingly personable and professional. I would recommend Bob Mills to anyone who asks me. Almost all our furniture came from there...we won't even make any other stops anymore when shopping. I'm still regretting not buying our mattress there four or five years ago.

5
★★★★★

Another excellent experience dealing with your store. Our salesperson was very energetic and helpful may be the nicest person I've ever met. Delivery guys were surprisingly personable and professional. I would recommend Bob Mills to anyone who asks me. Almost all our furniture came from there...we won't even make any other stops anymore when shopping. I'm still regretting not buying our mattress there four or five years ago.

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Excellent low pressure sales advice as well as excellent loading assistance.

5
★★★★★

Excellent low pressure sales advice as well as excellent loading assistance.

.

Our salesman was exceptionally well knowledgeable. He treated us with great respected. Didn't make us feel dumb. He knew we had a budget and tried to help us stay with in that budget did not try and sell us for something over that. When I said... no to something more than we could afford he did not think that was bad at all. He suggested things that made a lot of since to me. He was great!!! He needs a bonus!!!

5
★★★★★

Our salesman was exceptionally well knowledgeable. He treated us with great respected. Didn't make us feel dumb. He knew we had a budget and tried to help us stay with in that budget did not try and sell us for something over that. When I said... no to something more than we could afford he did not think that was bad at all. He suggested things that made a lot of since to me. He was great!!! He needs a bonus!!!

.

Atmosphere was pleasant and soothing. our sales person, Brandon Banks was delightful and did not pressure us into buying. We had exceptional service with not only him but the delivery men as well. Makes shopping with Bob Furniture again a must and will recommend them to friends.

5
★★★★★

Atmosphere was pleasant and soothing. our sales person, Brandon Banks was delightful and did not pressure us into buying. We had exceptional service with not only him but the delivery men as well. Makes shopping with Bob Furniture again a must and will recommend them to friends.

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We made our purchase telephonically and were extremely pleased with our chairs. The sales person was very helpful. I want to especially mention our pleasure with the team who delivered our chairs. They set them up and made sure they worked correctly. They were A-1

5
★★★★★

We made our purchase telephonically and were extremely pleased with our chairs. The sales person was very helpful. I want to especially mention our pleasure with the team who delivered our chairs. They set them up and made sure they worked correctly. They were A-1

.

Absolutely amazing! The 1st reclining love seat our salesman showed us was exactly what we had been searching for. The delivery people were very polite and did their job well. Will definitely buy from Bob Mills again.

5
★★★★★

Absolutely amazing! The 1st reclining love seat our salesman showed us was exactly what we had been searching for. The delivery people were very polite and did their job well. Will definitely buy from Bob Mills again.

.

Great experience, our salesman John, was not pushy, very informative, and a very nice guy!

5
★★★★★

Great experience, our salesman John, was not pushy, very informative, and a very nice guy!

.

I was overall satisfied with my experience at Bob Mills. However, there was one problem that I had. The sales associate was trying to talk me into getting the smartplan or smartbuy insurance with my purchase of a living room set. I know that during the sales process I asked no less than three times if this warranty covered cat scratches on the furniture. I was assured no less than three times that it would. Come to find out, after purchasing the living room set and the smartplan, I found out that pet damage is not covered unless it is in the form of a bathroom accident of some sort. I just did not appreciate being lied to three or more times. My experience was good overall, but dishonesty and shading dealings will definitely come to my mind next time I think of shopping at Bob Mills.

5
★★★★★

I was overall satisfied with my experience at Bob Mills. However, there was one problem that I had. The sales associate was trying to talk me into getting the smartplan or smartbuy insurance with my purchase of a living room set. I know that during the sales process I asked no less than three times if this warranty covered cat scratches on the furniture. I was assured no less than three times that it would. Come to find out, after purchasing the living room set and the smartplan, I found out that pet damage is not covered unless it is in the form of a bathroom accident of some sort. I just did not appreciate being lied to three or more times. My experience was good overall, but dishonesty and shading dealings will definitely come to my mind next time I think of shopping at Bob Mills.

.

Thanks very much to my Salesperson Alan. Alan was extremely helpful in the final decision I reached in making my purchase. First, I am a senior almost 82. I was sizing down from a large home in Florida to a
retirement apartment in Oklahoma to be near family.
Now that I have reached the side of the life expectancy actuary table I had to trust the people that I was dealing with. Often, seniors are not given the attention they deserve.
Additionally, I had excellent service from Customer Service. Stephanie in service and delivery young men named Tim and Ben. They all seemed to take their jobs seriously. Many young people do not have company loyalty. During my working years loyalty was of primary importance in keeping ones job. I hope the people mentioned in my letter are
made aware of the fact that their services to me were very much appreciated. Sincerely, Patricia Mannarelli Oklahoma City, OK

5
★★★★★

Thanks very much to my Salesperson Alan. Alan was extremely helpful in the final decision I reached in making my purchase. First, I am a senior almost 82. I was sizing down from a large home in Florida to a
retirement apartment in Oklahoma to be near family.
Now that I have reached the side of the life expectancy actuary table I had to trust the people that I was dealing with. Often, seniors are not given the attention they deserve.
Additionally, I had excellent service from Customer Service. Stephanie in service and delivery young men named Tim and Ben. They all seemed to take their jobs seriously. Many young people do not have company loyalty. During my working years loyalty was of primary importance in keeping ones job. I hope the people mentioned in my letter are
made aware of the fact that their services to me were very much appreciated. Sincerely, Patricia Mannarelli Oklahoma City, OK

.

Denise Teal was my sales associate and she was absolutely AMAZING! Ive been to funiture stores before where they literally stick someone in your back pocket when you walk in the door and they will not leave you alone the entire time your there. The experience I had at Bob mills was nothing like that. It was a great time and all of my furniture was delivered on time and in great condition. I will definitely shop at your store again in the future! Thank you so much!

5
★★★★★

Denise Teal was my sales associate and she was absolutely AMAZING! Ive been to funiture stores before where they literally stick someone in your back pocket when you walk in the door and they will not leave you alone the entire time your there. The experience I had at Bob mills was nothing like that. It was a great time and all of my furniture was delivered on time and in great condition. I will definitely shop at your store again in the future! Thank you so much!

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My experience was great! I came to Bob Mills first and then shopped around at a few other furniture stores before i made the final decision. I have to say that if it wasn't for Andy and his expertise in the furniture style I was looking for, I would have purchased elsewhere. But he was awesome! I told him the style I was wanting and he was able to show me a few options. Great store, nice and clean. Will definitely return to to business with Andy.

5
★★★★★

My experience was great! I came to Bob Mills first and then shopped around at a few other furniture stores before i made the final decision. I have to say that if it wasn't for Andy and his expertise in the furniture style I was looking for, I would have purchased elsewhere. But he was awesome! I told him the style I was wanting and he was able to show me a few options. Great store, nice and clean. Will definitely return to to business with Andy.

.

very helpful and friendly. overall a great experience.

5
★★★★★

very helpful and friendly. overall a great experience.

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I really appreciate meeting a very knowledgeable sales person such as Debbie and look forward to calling on her again

5
★★★★★

I really appreciate meeting a very knowledgeable sales person such as Debbie and look forward to calling on her again

.

The overall experience was wonderful! You're the first store we visited and we are very pleased with our purchase!

5
★★★★★

The overall experience was wonderful! You're the first store we visited and we are very pleased with our purchase!

.

The overall experience was wonderful! You're the first store we visited and we are very pleased with our purchase!

5
★★★★★

The overall experience was wonderful! You're the first store we visited and we are very pleased with our purchase!

.

The sales was excellent.

5
★★★★★

The sales was excellent.

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"Considering furniture shopping ranks right up there with car shopping and root canal, this was much better than I expected. :) Our sales lady was very nice, not pushy, not overly-'familiar' or overwhelming, but still very friendly and eager to help us find what we were looking for.
Will definitely come back to shop at BMF."

5
★★★★★

"Considering furniture shopping ranks right up there with car shopping and root canal, this was much better than I expected. :) Our sales lady was very nice, not pushy, not overly-'familiar' or overwhelming, but still very friendly and eager to help us find what we were looking for.
Will definitely come back to shop at BMF."

.

Very good service. Good quality, good price

5
★★★★★

Very good service. Good quality, good price

.

Great! quick i got what i wanted and it was deliverd perfectly......................good job.

5
★★★★★

Great! quick i got what i wanted and it was deliverd perfectly......................good job.

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My sales person was very knowledgable and friendly and directed me to a mattress set that would work for me. Delivery was on time and fast. I love my new bed!

5
★★★★★

My sales person was very knowledgable and friendly and directed me to a mattress set that would work for me. Delivery was on time and fast. I love my new bed!

.

my sales person was great.

5
★★★★★

my sales person was great.

.

My wife and I were treated very well and the experience was great. The furniture we purchased was exactly what we had been looking for and well below what we expected to pay. Thank you.

5
★★★★★

My wife and I were treated very well and the experience was great. The furniture we purchased was exactly what we had been looking for and well below what we expected to pay. Thank you.

.

Salesman was terrific. Warehouse was very courteous. I will come back for future needs. I did not feel pressured.

5
★★★★★

Salesman was terrific. Warehouse was very courteous. I will come back for future needs. I did not feel pressured.

.

it was awesome i was treated with respect in the store and when the furniture was installed it was very professional.

5
★★★★★

it was awesome i was treated with respect in the store and when the furniture was installed it was very professional.

.

Great Experience! Chris D. was great to work with and very patient with us. The sales manager Shannon D. answered all of our questions and was an excellent source of information. She was so helpful and we will definitely be back for all of our furniture needs. Excellent customer service from both of them.

5
★★★★★

Great Experience! Chris D. was great to work with and very patient with us. The sales manager Shannon D. answered all of our questions and was an excellent source of information. She was so helpful and we will definitely be back for all of our furniture needs. Excellent customer service from both of them.

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Very enjoyable, stress free, low pressure experience. The young lady helping me was very helpful, informed and professional. Helpful sales team, lots of smiles! A great experience and I will be Back!

5
★★★★★

Very enjoyable, stress free, low pressure experience. The young lady helping me was very helpful, informed and professional. Helpful sales team, lots of smiles! A great experience and I will be Back!

.

We appreciated the time you gave us to look, and the fact that Anthony was not too pushy.

5
★★★★★

We appreciated the time you gave us to look, and the fact that Anthony was not too pushy.

.

I walked into the store and automatically was hounded by young kids that were uneducated on what they were selling, and let me tell you, the furniture and store looked so cheap! I immediately went to the store next door. The people just flock at you to get a percentage of commission. NEVER have I EVER felt so uncomfortable.

1
★☆☆☆☆

I walked into the store and automatically was hounded by young kids that were uneducated on what they were selling, and let me tell you, the furniture and store looked so cheap! I immediately went to the store next door. The people just flock at you to get a percentage of commission. NEVER have I EVER felt so uncomfortable.

Pros: none

Cons: to many to count

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We ordered a new sofa and were told they were shipping it in from Lubbock to our home. The one that was delivered was not the one we ordered. But they allowed us to keep it and use it until we decided what we wanted to do. After using it over a month, we decided to get another brand and found it at Bob Mills. They delivered it and picked up the old sofa the next day -- and threw in a free warranty to boot. Mistakes happen--it's how you correct them that matters, and Bob Mills did a great job!

4
★★★★☆

We ordered a new sofa and were told they were shipping it in from Lubbock to our home. The one that was delivered was not the one we ordered. But they allowed us to keep it and use it until we decided what we wanted to do. After using it over a month, we decided to get another brand and found it at Bob Mills. They delivered it and picked up the old sofa the next day -- and threw in a free warranty to boot. Mistakes happen--it's how you correct them that matters, and Bob Mills did a great job!

Pros: Stand behind their promises

Cons: Communication between stores lacking

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We purchased a mattress and pillows. When the mattress was delivered, the pillows were not included. We called our original sales person who told us it was a mistake and we could stop by and pick them up. We drove to the store, and our pillows were out of stock (would have been nice to know beforehand). We were told to call back in two days to see if the pillows were in yet. It's been nearly a week and every time I call, I'm transferred to someone's voicemail and I never get a call back.

2
★★☆☆☆

We purchased a mattress and pillows. When the mattress was delivered, the pillows were not included. We called our original sales person who told us it was a mistake and we could stop by and pick them up. We drove to the store, and our pillows were out of stock (would have been nice to know beforehand). We were told to call back in two days to see if the pillows were in yet. It's been nearly a week and every time I call, I'm transferred to someone's voicemail and I never get a call back.

Pros: excellent quality in products

Cons: terrible service staff

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They treat you with respect show you all through the store to help you with what items they have on sale they offer drinks my sales guy charlie even paid for it when I was their both times my main point is its a great store to buy from!!! Iwould give them a 5 star!

5
★★★★★

They treat you with respect show you all through the store to help you with what items they have on sale they offer drinks my sales guy charlie even paid for it when I was their both times my main point is its a great store to buy from!!! Iwould give them a 5 star!

.

My wife and I purchased a bedroom set from Bob Mills furniture and had a wonderful experience. The moment we walked in the store we were greeted and a salesperson directed us to the right area. He was very helpful and the bedroom set was delivered on time and as expected. The salesperson even called yesterday to confirm everything was ok. I would highly recommend Bob Mills Furniture to anyone looking to buy furniture around Oklahoma City.

5
★★★★★

My wife and I purchased a bedroom set from Bob Mills furniture and had a wonderful experience. The moment we walked in the store we were greeted and a salesperson directed us to the right area. He was very helpful and the bedroom set was delivered on time and as expected. The salesperson even called yesterday to confirm everything was ok. I would highly recommend Bob Mills Furniture to anyone looking to buy furniture around Oklahoma City.

Pros: Price and Service

Cons: none

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Terrible customer service, terrible return policy, customer service representative admitted that he lied, yet nevertheless I the customer was stuck with the bill.

1
★☆☆☆☆

Terrible customer service, terrible return policy, customer service representative admitted that he lied, yet nevertheless I the customer was stuck with the bill.

Cons: customer service reps lie

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I wouldn't even give them one star if I could. the people who work there are very rude. we bought the 5 year warranty on the product, but what they don't tell you is if something has to be replaced they will never fix it again. the leather on our side rail is very thin and rips easily. they had to replace one rail so when the other rail ripped they wouldn't touch it because the warranty was void from the other one being replaced. did I mention the staff is sooooooooooooo rude. I wouldn't shop there if it was the only furniture store left on earth.

1
★☆☆☆☆

I wouldn't even give them one star if I could. the people who work there are very rude. we bought the 5 year warranty on the product, but what they don't tell you is if something has to be replaced they will never fix it again. the leather on our side rail is very thin and rips easily. they had to replace one rail so when the other rail ripped they wouldn't touch it because the warranty was void from the other one being replaced. did I mention the staff is sooooooooooooo rude. I wouldn't shop there if it was the only furniture store left on earth.

Pros: none

Cons: rude staff

.

I have been a long time Havertys customer and have been very please with what i have purchased from them so far. I did a lot of research on different furniture companies and their products and came across this forum and just had to go see this furniture store that everyone is saying is so bad. ( What could it hurt? I don't have to buy from them right?) I went to other furniture stores and had found a few things at different places, but still wanted to keep my options open. When I arrived at Bob Mills, I was promptly greeted by a sales person and was shown around the store. I saw several different sofa sets that caught my eye, but wasn't sure because of all the things said by others that i had read. Their people are very knowlegable in furniture and i would have to say no one else that we had talked to had the knowlege that Bob Mills had.. My wife and I decided to purchase from Bob Mills for the fact that they had the best prices and everything that we bought could be delivered the next day. When the guys brought the furniture to our home, they where a little later than what they told me by maybe a half hour, big deal I have been late to all kinds of appointments. it happens! About a week after we had our furniture was delivered, we had some friends over and when they sat on the loveseat we heard a loud pop followed by our friends sinking into the loveseat. At first i was angry that we had just spent thousands of dollars on this brand new set that was suppose to last us for years to come. I called the store and my sales person referred me to the customer service department and i told the person what had happened. They told me that a service tech could be at my house that afternoon to see what happened. a man came to the house and looked at the loveseat and said that a board had broken. he said that he could repair it and i requested a new sofa. With in 2 days it was done and we have had no problems ever since.

5
★★★★★

I have been a long time Havertys customer and have been very please with what i have purchased from them so far. I did a lot of research on different furniture companies and their products and came across this forum and just had to go see this furniture store that everyone is saying is so bad. ( What could it hurt? I don't have to buy from them right?) I went to other furniture stores and had found a few things at different places, but still wanted to keep my options open. When I arrived at Bob Mills, I was promptly greeted by a sales person and was shown around the store. I saw several different sofa sets that caught my eye, but wasn't sure because of all the things said by others that i had read. Their people are very knowlegable in furniture and i would have to say no one else that we had talked to had the knowlege that Bob Mills had.. My wife and I decided to purchase from Bob Mills for the fact that they had the best prices and everything that we bought could be delivered the next day. When the guys brought the furniture to our home, they where a little later than what they told me by maybe a half hour, big deal I have been late to all kinds of appointments. it happens! About a week after we had our furniture was delivered, we had some friends over and when they sat on the loveseat we heard a loud pop followed by our friends sinking into the loveseat. At first i was angry that we had just spent thousands of dollars on this brand new set that was suppose to last us for years to come. I called the store and my sales person referred me to the customer service department and i told the person what had happened. They told me that a service tech could be at my house that afternoon to see what happened. a man came to the house and looked at the loveseat and said that a board had broken. he said that he could repair it and i requested a new sofa. With in 2 days it was done and we have had no problems ever since.

Pros: good prices, good service, great employees

Cons: couldn't get my wife to leave

.

YEAH I WOULD LIKE TO SAY THERES SOME RUDE PEOPLE THAT WORK THERE AND THE OWNER IS A VERY RUDE PERSON DONT GO THERE.

1
★☆☆☆☆

YEAH I WOULD LIKE TO SAY THERES SOME RUDE PEOPLE THAT WORK THERE AND THE OWNER IS A VERY RUDE PERSON DONT GO THERE.

.

My husband and I had a terrible experience with this store. We purchased a sofa set from them, and we were talked into buying the extended warranty based on the fact that the salesperson told us if anything at all happened to the couch it would not be repaired, it would be replaced. She told us she had bought a couch there with the extended warranty. She spilled a small amount of something on her sofa and they replaced it no questions asked. We've only had our sofa one year and the frame is broken, the pillows are lumpy, and the material is balling up. We called to have our couches replaced and the "professional" who came said he could nail the frame back together, but we had to call someone to clean it. Our salesperson misrepresented the warranty when she told us our sofas would be replaced. I called the store and asked to speak with a manager, about a week and a half later they called me back. I explained the situation stating what the salesperson had told us word for word. She then asked me what our salesperson's name was and I told her I didn't know but it was on our receipt. She proceeded to tell me that she found it hard to believe I could remember what was said when I bought the sofa, but not the salespersons name. She told me the woman who sold me my furniture would never say something like that, she had been there six years and never had any complaint. I asked if she was with the salesperson every time she made a sale, to which she replied no. So she really has no clue what the woman says when she's not there. I asked to talk to the manager, and he told me the same thing, and I was floored that he too implied I was lying. He told me he had not directly called me a lier, but that we just had a difference of opinion. They are really not customer service, all they do is pick up there phones and insult you. Terrible furniture, with terrible emloyees. Not "the working mans friend". They are crooks who will do anything to make a sale.

1
★☆☆☆☆

My husband and I had a terrible experience with this store. We purchased a sofa set from them, and we were talked into buying the extended warranty based on the fact that the salesperson told us if anything at all happened to the couch it would not be repaired, it would be replaced. She told us she had bought a couch there with the extended warranty. She spilled a small amount of something on her sofa and they replaced it no questions asked. We've only had our sofa one year and the frame is broken, the pillows are lumpy, and the material is balling up. We called to have our couches replaced and the "professional" who came said he could nail the frame back together, but we had to call someone to clean it. Our salesperson misrepresented the warranty when she told us our sofas would be replaced. I called the store and asked to speak with a manager, about a week and a half later they called me back. I explained the situation stating what the salesperson had told us word for word. She then asked me what our salesperson's name was and I told her I didn't know but it was on our receipt. She proceeded to tell me that she found it hard to believe I could remember what was said when I bought the sofa, but not the salespersons name. She told me the woman who sold me my furniture would never say something like that, she had been there six years and never had any complaint. I asked if she was with the salesperson every time she made a sale, to which she replied no. So she really has no clue what the woman says when she's not there. I asked to talk to the manager, and he told me the same thing, and I was floored that he too implied I was lying. He told me he had not directly called me a lier, but that we just had a difference of opinion. They are really not customer service, all they do is pick up there phones and insult you. Terrible furniture, with terrible emloyees. Not "the working mans friend". They are crooks who will do anything to make a sale.

Pros: None

Cons: Low quality furniture and insulting customer service reps and managers

.

I went to go look for furntiure and went to almost every store in town. I always see commercials for Lacks, Furniture Row, Haverty's and so on and all of these companies say that they are the best. After looking at all of these stores, I went to Bob Mills Furniture after I had seen a commercial for them the night before. When I walked into the store, I was promptly greeted and was shown to some products that they had that were exactly what i was looking for. It surprised me even more when i look across the store and a 200+lbs man is jumping on one of the sets that I was looking to purchase. I asked what they were doing and was told that they like to show the durability of the furniture. I bought one of the sets that they were jumping on. If they can jump on them every day and it is lasting than it will definatly last in my home. The furniture was delivered the very next day by the delivery team who was very professional and curtious. When they unwrapped the sofa, it had a scuff on it and they told me that I needed to call Landon who is their customer service person. Before I even had time to make the call, Landon called me and said that he saw that there was a problem with my sofa and scheduled a man to come out and take care of the problem. Two young men came to my home and took care of the scratch and made it look like there was nothing ever there!!!!! I do not know why some of you say that BOB MILLS has no customer service and don't care about the customer because they have given me the best experience ever!!!!!!! I will NOT BUY from anyone other than BOB MILLS FURNITURE!!!!!!!!! BOB MILLS IN LUBBOCK IS THE BEST!!!!!!!

5
★★★★★

I went to go look for furntiure and went to almost every store in town. I always see commercials for Lacks, Furniture Row, Haverty's and so on and all of these companies say that they are the best. After looking at all of these stores, I went to Bob Mills Furniture after I had seen a commercial for them the night before. When I walked into the store, I was promptly greeted and was shown to some products that they had that were exactly what i was looking for. It surprised me even more when i look across the store and a 200+lbs man is jumping on one of the sets that I was looking to purchase. I asked what they were doing and was told that they like to show the durability of the furniture. I bought one of the sets that they were jumping on. If they can jump on them every day and it is lasting than it will definatly last in my home. The furniture was delivered the very next day by the delivery team who was very professional and curtious. When they unwrapped the sofa, it had a scuff on it and they told me that I needed to call Landon who is their customer service person. Before I even had time to make the call, Landon called me and said that he saw that there was a problem with my sofa and scheduled a man to come out and take care of the problem. Two young men came to my home and took care of the scratch and made it look like there was nothing ever there!!!!! I do not know why some of you say that BOB MILLS has no customer service and don't care about the customer because they have given me the best experience ever!!!!!!! I will NOT BUY from anyone other than BOB MILLS FURNITURE!!!!!!!!! BOB MILLS IN LUBBOCK IS THE BEST!!!!!!!

Pros: Great Selection and Very Knowledgable

Cons: Not enough money to purchase a house full at one time from Bob Mills Furniture

.

Like the other entry. We too had a very bad experience. We purchased recliners on the buy one get one free deal. We also purchased the so called warrenty the have. Well to sum it up on of the chairs broke. We called the warranty company and they told us that they would just replace the chair. I was unhappy with that because i had matching chairs. They told us that we could bring both back. We it all boiled down to two new awful chairs for a lower quaility and price to one not badly broken and prefectly good quailty chairs.
They do not care about customer service or taking care of they customers. They just smooth talk you into taking something you dont want or just try to fix the chair yourself. The other options they gave us was get the buy one get one free offer and pay more money out of your pocket. you would be better off getting furniture out of the dump. BE VERY CAREFUL WITH THIS BUSINESS THEY ARE NOT THE WORKING MANS FRIEND

1
★☆☆☆☆

Like the other entry. We too had a very bad experience. We purchased recliners on the buy one get one free deal. We also purchased the so called warrenty the have. Well to sum it up on of the chairs broke. We called the warranty company and they told us that they would just replace the chair. I was unhappy with that because i had matching chairs. They told us that we could bring both back. We it all boiled down to two new awful chairs for a lower quaility and price to one not badly broken and prefectly good quailty chairs.
They do not care about customer service or taking care of they customers. They just smooth talk you into taking something you dont want or just try to fix the chair yourself. The other options they gave us was get the buy one get one free offer and pay more money out of your pocket. you would be better off getting furniture out of the dump. BE VERY CAREFUL WITH THIS BUSINESS THEY ARE NOT THE WORKING MANS FRIEND

Cons: awful awful what else could i say

.

We started our shopping at Mathis Brothers...where we each found recliners we liked way out of our budget. Ugh. Next to two neighboring stores. The one had furniture that looked like it would fall apart immediately. With kids I needed something durable. We went to the other one, where the salesguy was wonderful but we didn't see anything that caught our eyes. So we agreed on one more stop before we quit for the night...Bob Mills. The salesgirl was wonderful. She listened to our needs and brought us right to what we were looking for! Its like she knew! We were only planning to buy one recliner...due to finances, but hey how can you beat buy one get one free, leather recliners with massage and heat? There was a little confusion in the delivery date, which worked out fine since we were sick anyway. The delivery guys were within their delivery window, very courteous, and prompt. One of the chairs electric hookups were bent, but they fixed it and made sure it was working great before leaving. When I need any more furniture, I am going to Bob Mills FIRST!

5
★★★★★

We started our shopping at Mathis Brothers...where we each found recliners we liked way out of our budget. Ugh. Next to two neighboring stores. The one had furniture that looked like it would fall apart immediately. With kids I needed something durable. We went to the other one, where the salesguy was wonderful but we didn't see anything that caught our eyes. So we agreed on one more stop before we quit for the night...Bob Mills. The salesgirl was wonderful. She listened to our needs and brought us right to what we were looking for! Its like she knew! We were only planning to buy one recliner...due to finances, but hey how can you beat buy one get one free, leather recliners with massage and heat? There was a little confusion in the delivery date, which worked out fine since we were sick anyway. The delivery guys were within their delivery window, very courteous, and prompt. One of the chairs electric hookups were bent, but they fixed it and made sure it was working great before leaving. When I need any more furniture, I am going to Bob Mills FIRST!

Pros: The sales girl was awesome and we had never met her before.

Cons: We didn't win the sweepstakes.

.

I just finished the BEST furniture shopping experience in my life. My wife and I decided to purchase a new bedroom suite. We had noticed a t.v. commercial about Bob Mills Furniture and decided to give them a chance. I have lived in Okc all my life but have never been to Bob Mills Furniture. Boy was I surprised. My wife found exactly what she wanted and it was delivered yesterday afternoon. I have finally found a furniture store that my wife and I can shop at.

Tom, OKC

5
★★★★★

I just finished the BEST furniture shopping experience in my life. My wife and I decided to purchase a new bedroom suite. We had noticed a t.v. commercial about Bob Mills Furniture and decided to give them a chance. I have lived in Okc all my life but have never been to Bob Mills Furniture. Boy was I surprised. My wife found exactly what she wanted and it was delivered yesterday afternoon. I have finally found a furniture store that my wife and I can shop at.

Tom, OKC

Pros: Sales person and delviery people

Cons: It was tough to decide what to buy. So many choices.

.

Today my husband and I went out shopping for bedroom furniture. We picked out the set that we liked, paid for it and had it loaded onto our truck. It was only then that we noticed what was promised to us is not what we got. They charged us for everything in the set individually. Thank God the mistake was caught before we left. The manager was notified but only gave an apology. He didn't try and make it right. He didn't seem to care. We had to unload the truck and get a refund. We wasted our time and gas only to have no one really care and not even try to make things right. I will never shop at Bob Mills again.

1
★☆☆☆☆

Today my husband and I went out shopping for bedroom furniture. We picked out the set that we liked, paid for it and had it loaded onto our truck. It was only then that we noticed what was promised to us is not what we got. They charged us for everything in the set individually. Thank God the mistake was caught before we left. The manager was notified but only gave an apology. He didn't try and make it right. He didn't seem to care. We had to unload the truck and get a refund. We wasted our time and gas only to have no one really care and not even try to make things right. I will never shop at Bob Mills again.

.

The company offers furniture for very affordable prices but lacks any real customer service. When you have an issue, no one is willing to take ownership and follow through; always full of excuses. I had the worst sales experience here and would not recommend this company to anyone because of their poor customer service. This company doesn't care about their customers; they only care about their customers' money.

1
★☆☆☆☆

The company offers furniture for very affordable prices but lacks any real customer service. When you have an issue, no one is willing to take ownership and follow through; always full of excuses. I had the worst sales experience here and would not recommend this company to anyone because of their poor customer service. This company doesn't care about their customers; they only care about their customers' money.

Pros: Affordable prices, good selection of furniture

Cons: Poor customer service

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