Brockhaus Jewelry

★★★★☆
  • 2107 W Main St

    Norman, OK 73069

    Map & Directions
  • 405-321-4228

About Brockhaus Jewelry

Hours
mon 10:00 - 18:00; tue 10:00 - 18:00; wed 10:00 - 18:00; thu 10:00 - 18:00; fri 10:00 - 18:00; sat 10:00 - 17:00

Shopping

Shopping
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I recently went into Brockhaus Jewelry with a friend who was looking for a redo on her wedding band. I was very impressed with how they listened to what she wanted and they are putting three different ideas together to make her the exact ring she wanted. I looked around and loved the variety of jewelry that was unlike anything I have seen in other stores. Highly recommended!

5
★★★★★

I recently went into Brockhaus Jewelry with a friend who was looking for a redo on her wedding band. I was very impressed with how they listened to what she wanted and they are putting three different ideas together to make her the exact ring she wanted. I looked around and loved the variety of jewelry that was unlike anything I have seen in other stores. Highly recommended!

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Brockhaus Jewelry in Norman is THE WORST jewelry store I have ever dealt with! Not only did they call ME about an engagement ring layaway order my boyfriend had made (we had a couple months where money got tight and he hadn??t been able to make the payments, but as it was a layaway item and not a line of credit, there was no debt to be collected, the ring was still in the store??s possession), thereby ruining the surprise of it, when we went to cancel the order (since the surprise was gone and we were unhappy about the lack of professionalism of calling me instead of him) and get back the money my boyfriend had paid toward the item, they refused! They offered us another item worth less than what my boyfriend had already paid and said they were keeping the rest, $200, as a "restocking fee" for a ring that was never received. The manager, Brad, was very hostile, confrontational, hot-tempered, and borderline threatening (he even accused my boyfriend of telling him that we had broken up and that was why we didn't want the ring anymore). After over 2 hours of insincere apologies, guilt tripping by Brad, and arguing (during which I was the one trying to keep the manager calm instead of the manager trying to keep the customer calm) we finally managed to talk him into the alternate item and a small sum of cash. We will not be able to sell this alternate item for an amount that, when paired with the cash, would cover what my boyfriend paid toward the ring, so we have lost money in this nightmare. All we wanted and all we asked for was to get our money back (as we had not received the ring) and start over with a clean slate. Instead we were left angry and heartbroken over the entire ordeal.

1
★☆☆☆☆

Brockhaus Jewelry in Norman is THE WORST jewelry store I have ever dealt with! Not only did they call ME about an engagement ring layaway order my boyfriend had made (we had a couple months where money got tight and he hadn??t been able to make the payments, but as it was a layaway item and not a line of credit, there was no debt to be collected, the ring was still in the store??s possession), thereby ruining the surprise of it, when we went to cancel the order (since the surprise was gone and we were unhappy about the lack of professionalism of calling me instead of him) and get back the money my boyfriend had paid toward the item, they refused! They offered us another item worth less than what my boyfriend had already paid and said they were keeping the rest, $200, as a "restocking fee" for a ring that was never received. The manager, Brad, was very hostile, confrontational, hot-tempered, and borderline threatening (he even accused my boyfriend of telling him that we had broken up and that was why we didn't want the ring anymore). After over 2 hours of insincere apologies, guilt tripping by Brad, and arguing (during which I was the one trying to keep the manager calm instead of the manager trying to keep the customer calm) we finally managed to talk him into the alternate item and a small sum of cash. We will not be able to sell this alternate item for an amount that, when paired with the cash, would cover what my boyfriend paid toward the ring, so we have lost money in this nightmare. All we wanted and all we asked for was to get our money back (as we had not received the ring) and start over with a clean slate. Instead we were left angry and heartbroken over the entire ordeal.

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When I went searching for a wedding band, most jewelers told me they would have to custom make a band for me because my engagement band was such an odd shape. Brockhaus was the only place that helped me find an existing band that worked (aka they weren't as greedy - in my opinion). I never feel pressured to buy when I go in, and love the quality of all their products.

Before my wedding last year, I needed a last minute repair done in a hurry and Brockhaus not only took care of my repair in record time (literally, hours) but they did a fabulous job. Customer service is first rate and I will never go anywhere else in Norman for my jewelry needs.

5
★★★★★

When I went searching for a wedding band, most jewelers told me they would have to custom make a band for me because my engagement band was such an odd shape. Brockhaus was the only place that helped me find an existing band that worked (aka they weren't as greedy - in my opinion). I never feel pressured to buy when I go in, and love the quality of all their products.

Before my wedding last year, I needed a last minute repair done in a hurry and Brockhaus not only took care of my repair in record time (literally, hours) but they did a fabulous job. Customer service is first rate and I will never go anywhere else in Norman for my jewelry needs.

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