O'Reilly Auto Parts

★★★★☆
  • 2113 W Lindsey St 209

    Norman, OK 73069

    Map & Directions
  • 405-573-0669

3.6667 3
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I've made multiple trips and calls about, out of all things, spark plugs. A very simple part, right? I've spoken to people over the phone and they said they had more than 4 in stock, yet when I go there 15 min later they somehow no longer have them. Keep in mind this spark plug is for a dirt bike so it is not a highly sought after spark plug. The gentleman working the counter stated that the computer said they had it but he couldn't find it. I understand that, mistakes can happen. The problem is that they said that they would have more in stock in less than a week. A week later when I call back they stated that they had plenty in stock so again I make the trip to pick them up. When I get there guess what, no spark plug. But this time the guy didn't even go look. He simply stated "we don't carry spark plugs for dirt bikes," which is funny to me because I've purchased them from there multiple times before and I called and gave the part number (a very common ngk spark plug) and yet he wouldn't even take the time to look in stock to see if they had it. I sat and waited for someone else but seemed to get the cold shoulder since apparently I had already been helped. I understand that this is not a large sale for them so it probably is not that lucrative to do alot of work for me, but it left a sour note for their work ethic and in the future I will take all of my business (large and small) to a place where assisting the customer is still part of their business ethic.

2
★★☆☆☆

I've made multiple trips and calls about, out of all things, spark plugs. A very simple part, right? I've spoken to people over the phone and they said they had more than 4 in stock, yet when I go there 15 min later they somehow no longer have them. Keep in mind this spark plug is for a dirt bike so it is not a highly sought after spark plug. The gentleman working the counter stated that the computer said they had it but he couldn't find it. I understand that, mistakes can happen. The problem is that they said that they would have more in stock in less than a week. A week later when I call back they stated that they had plenty in stock so again I make the trip to pick them up. When I get there guess what, no spark plug. But this time the guy didn't even go look. He simply stated "we don't carry spark plugs for dirt bikes," which is funny to me because I've purchased them from there multiple times before and I called and gave the part number (a very common ngk spark plug) and yet he wouldn't even take the time to look in stock to see if they had it. I sat and waited for someone else but seemed to get the cold shoulder since apparently I had already been helped. I understand that this is not a large sale for them so it probably is not that lucrative to do alot of work for me, but it left a sour note for their work ethic and in the future I will take all of my business (large and small) to a place where assisting the customer is still part of their business ethic.

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This is the branch you want to go to. I have had problems with the one on the East side of town, but here they know what they are doing. They are there to help you save money by doing it yourself. Clean store and no attitude given to me just because I am a woman.

4
★★★★☆

This is the branch you want to go to. I have had problems with the one on the East side of town, but here they know what they are doing. They are there to help you save money by doing it yourself. Clean store and no attitude given to me just because I am a woman.

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This is your typical auto parts store. It is well stocked, clean, and the staff are knowledgeable and friendly. Whether you need wipers for the windshield or someone to take a look at your engine parts and help with repairs, these guys are most helpful and have had what we've needed every time.

5
★★★★★

This is your typical auto parts store. It is well stocked, clean, and the staff are knowledgeable and friendly. Whether you need wipers for the windshield or someone to take a look at your engine parts and help with repairs, these guys are most helpful and have had what we've needed every time.

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