Firestone Complete Auto Care

★★★☆☆
Whatever you drive, drive a Firestone
  • 108 S Perkins Rd

    Stillwater, OK 74074

    Map & Directions
  • 405-437-4393

About Firestone Complete Auto Care

Hours
Sunday 9:00 AM-5:00 PM, Monday 7:00 AM-7:00 PM, Tuesday 7:00 AM-7:00 PM, Wednesday 7:00 AM-7:00 PM, Thursday 7:00 AM-7:00 PM, Friday 7:00 AM-7:00 PM, Saturday 7:00 AM-7:00 PM

Automotive

Automotive
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3.0 2
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If there was an option of giving this place NO STARS I would have chose it. I have been to this tire shop on three different occasions. The first time they did a great job. So good in fact, that when I purchased my new car last year I took it to the for all new tires. The second time I thought I was getting a really good deal, bought the tires from the website, so they were discounted. I dropped my car off at 9:00 am and they didn't get done until almost 2:00 pm! And to top off the extremely long wait, they tried to over charge me. I spent $800 for the set of tires in the end. The tires came with a 55,000 mile warranty as well. And i also discovered that they failed to put 2 lug nuts back on one if my tires, instead they put a regular nut on them On my way home I noticed a little vibration in the rear tires but I thought it would go away once the tires got broke in. I WAS WRONG! I called complete auto care to find out what could be done about the problems I was having with the tires. The first guy I talked to said the warranty only covered rotating and balance. Then I went to a local small town tire shop and the guy told me an the tires were "cupping" and most likely it was from bad workmanship. So I called the complete auto car place a second time..this time a different guy told me that they might be able to replace them under warranty but only if I could prove it was due to their workmanship! I think they were just screwing me around bc I am a woman bc when my husband called back a different guy then told him they would replace the tires at 30% of the original cost (due to the miles we had put on them) do my husband scheduled an appointment. This now brings me to the third and final visit. They once again tried to over charge me, if I paid the 30% of the original tire cost it would total $166+ tax and road hazard. But the service manager quoted the cost at $880+tax an road hazard! My husband had to call once again and straighten it all out. I ended up paying $228 total which was way more than I was told. I arrived back at the shop to get my car, did a walk around to check out the new tires... And they had scratched my rim all up! When I told the guy he said yet didn't do it and I was just ring difficult! So to sum up the last visit... I paid way more than 30% and they messed up my car! This place is NO GOOD! I wouldn't recommend them to my worst enemy!

1
★☆☆☆☆

If there was an option of giving this place NO STARS I would have chose it. I have been to this tire shop on three different occasions. The first time they did a great job. So good in fact, that when I purchased my new car last year I took it to the for all new tires. The second time I thought I was getting a really good deal, bought the tires from the website, so they were discounted. I dropped my car off at 9:00 am and they didn't get done until almost 2:00 pm! And to top off the extremely long wait, they tried to over charge me. I spent $800 for the set of tires in the end. The tires came with a 55,000 mile warranty as well. And i also discovered that they failed to put 2 lug nuts back on one if my tires, instead they put a regular nut on them On my way home I noticed a little vibration in the rear tires but I thought it would go away once the tires got broke in. I WAS WRONG! I called complete auto care to find out what could be done about the problems I was having with the tires. The first guy I talked to said the warranty only covered rotating and balance. Then I went to a local small town tire shop and the guy told me an the tires were "cupping" and most likely it was from bad workmanship. So I called the complete auto car place a second time..this time a different guy told me that they might be able to replace them under warranty but only if I could prove it was due to their workmanship! I think they were just screwing me around bc I am a woman bc when my husband called back a different guy then told him they would replace the tires at 30% of the original cost (due to the miles we had put on them) do my husband scheduled an appointment. This now brings me to the third and final visit. They once again tried to over charge me, if I paid the 30% of the original tire cost it would total $166+ tax and road hazard. But the service manager quoted the cost at $880+tax an road hazard! My husband had to call once again and straighten it all out. I ended up paying $228 total which was way more than I was told. I arrived back at the shop to get my car, did a walk around to check out the new tires... And they had scratched my rim all up! When I told the guy he said yet didn't do it and I was just ring difficult! So to sum up the last visit... I paid way more than 30% and they messed up my car! This place is NO GOOD! I wouldn't recommend them to my worst enemy!

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This place has been around a lonmg time. I get fast service and tires put on mounted and balanced lickety split. I really cannopt tell you how pleased I am am with the speed of the service I always get here. They also offer front end alignments and the prices are low compared to other places in town, they will get you back on the road fssst.

5
★★★★★

This place has been around a lonmg time. I get fast service and tires put on mounted and balanced lickety split. I really cannopt tell you how pleased I am am with the speed of the service I always get here. They also offer front end alignments and the prices are low compared to other places in town, they will get you back on the road fssst.

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Message from Firestone Complete Auto Care

Our skilled technicians at your Stillwater, OK Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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