Controlled Waste Inc

★★☆☆☆

Communications & Utilities

Communications & Utilities
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American Waste Control Inc

1420 W 35th St Tulsa, OK

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Steve's Trash Co Inc

5112 Charles Page Blvd. Tulsa, OK

1.7333 15
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After many times calling for service hearing excuses-trucks broken down, we are shorthanded, you didn't leave your last name, etc etc...after 5 phone calls and they had my phone number
~I'm done! I'm doing business with someone local and they are very pleasant people.

http://owensindustries.vpweb.com/Rates.html

2
★★☆☆☆

After many times calling for service hearing excuses-trucks broken down, we are shorthanded, you didn't leave your last name, etc etc...after 5 phone calls and they had my phone number
~I'm done! I'm doing business with someone local and they are very pleasant people.

http://owensindustries.vpweb.com/Rates.html

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I was having problems with them not picking up on time, or picking up a week later. I would automatically deduct a week off my bill. As to the phone; i have always been able to talk to someone when i call. Customer service has always been alright. The latest problem i've had with them is they have called me two or three times now, because they somehow erased my address on their computer. They got my bill returned to them because it didn't have our p o box # on it. We don't have mail delivery where we live, so if the bill doesn't have our p o box # on it, the post office returns to sender. We have had problems with pickup on time, but they seem to have solved that problem. At least for the last 2 or 3 months.Overall, the're cheaper than any of their competiters in our area (there's no comparison on monthly charge). Also, we've been customers since May of 2007. So, overall i rate them satisfactory.

3
★★★☆☆

I was having problems with them not picking up on time, or picking up a week later. I would automatically deduct a week off my bill. As to the phone; i have always been able to talk to someone when i call. Customer service has always been alright. The latest problem i've had with them is they have called me two or three times now, because they somehow erased my address on their computer. They got my bill returned to them because it didn't have our p o box # on it. We don't have mail delivery where we live, so if the bill doesn't have our p o box # on it, the post office returns to sender. We have had problems with pickup on time, but they seem to have solved that problem. At least for the last 2 or 3 months.Overall, the're cheaper than any of their competiters in our area (there's no comparison on monthly charge). Also, we've been customers since May of 2007. So, overall i rate them satisfactory.

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We have used this service for many years and until recently they were very dependable. Things have sure changed. I don't know what has happened to them. We now never know when they will be picking up our trash. Sometimes it's two weeks or more. I don't know if they can't get employees or they have taken on more clients than they can handle. It may be a combination of both. Anyway if you have any choice at all don't use this company. Maybe if enough people leave them, they will get the message.

1
★☆☆☆☆

We have used this service for many years and until recently they were very dependable. Things have sure changed. I don't know what has happened to them. We now never know when they will be picking up our trash. Sometimes it's two weeks or more. I don't know if they can't get employees or they have taken on more clients than they can handle. It may be a combination of both. Anyway if you have any choice at all don't use this company. Maybe if enough people leave them, they will get the message.

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I don't know what happened to this company....they used to be very dependable up until this summer. We're having the same problems as the other reviews. Right now, our trash is sitting in the rain not having been picked up for over 10 days. I've talked with someone at their number for three days in a row and was told that all the trucks were running, their contracted workers didn't know the route, that they would for sure be out today and yesterday and the day before AND ohhh....it got too dark. Today, I was told we would be getting a letter stating that our official pick-up day would be changing but that they for sure would be out collecting trash as they were out in the area. Give me a break - it's still sitting outside. We've had this aggravating problem all summer long with phone calls not returned, hateful employees (throwing the trash cans down when they DO manage to pick up the trash) and waiting for trash to be picked up, but certainly billing on time. It's sad to see a once good company run into the ground by new owners. Who do we report businesses like this to if they are not a member of the BBB?
KK

1
★☆☆☆☆

I don't know what happened to this company....they used to be very dependable up until this summer. We're having the same problems as the other reviews. Right now, our trash is sitting in the rain not having been picked up for over 10 days. I've talked with someone at their number for three days in a row and was told that all the trucks were running, their contracted workers didn't know the route, that they would for sure be out today and yesterday and the day before AND ohhh....it got too dark. Today, I was told we would be getting a letter stating that our official pick-up day would be changing but that they for sure would be out collecting trash as they were out in the area. Give me a break - it's still sitting outside. We've had this aggravating problem all summer long with phone calls not returned, hateful employees (throwing the trash cans down when they DO manage to pick up the trash) and waiting for trash to be picked up, but certainly billing on time. It's sad to see a once good company run into the ground by new owners. Who do we report businesses like this to if they are not a member of the BBB?
KK

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Since they will not pick up our trash and will not answer our phone, I am going to take a truckload of our trash to 1716 East 7th Street today! Bad!!!

1
★☆☆☆☆

Since they will not pick up our trash and will not answer our phone, I am going to take a truckload of our trash to 1716 East 7th Street today! Bad!!!

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We have used this service since June of 2000 and for the most part have been satisfied with the collection portion of the service, but I do have complaints about their customer service and about the lack of collection service we have received for the last 2 weeks. They have never returned a single phone call that I have placed to them. But over the last 2 weeks I have placed my trash carts out for my scheduled pick up, as has everyone in my rural area, to have them still sitting out uncollected for several days. I called to complain - to an answering machine - during regular office hours but no returned calls have ever been received. The day after my phone call complaint they did come out to collect the trash, but I don't want to call them every week to remind them to do their job. Now we are in round 2 same scenario and this time dogs knocked over my cart during the night and ransacked the trash bags scattering refuse all over my street, yard and neighbors' yards. It was no fun for me having to get out in the rain to gather it all up this morning. I have placed another call - to the answering machine- and we can only wait to see what happens. I hate the thought of changing services because their weekly pick up rate for my area is very reasonable but I am getting tired of my trash sitting out at the curb for days on end waiting for them to do their job before the loose neighborhood dogs ransack my trash once again.

2
★★☆☆☆

We have used this service since June of 2000 and for the most part have been satisfied with the collection portion of the service, but I do have complaints about their customer service and about the lack of collection service we have received for the last 2 weeks. They have never returned a single phone call that I have placed to them. But over the last 2 weeks I have placed my trash carts out for my scheduled pick up, as has everyone in my rural area, to have them still sitting out uncollected for several days. I called to complain - to an answering machine - during regular office hours but no returned calls have ever been received. The day after my phone call complaint they did come out to collect the trash, but I don't want to call them every week to remind them to do their job. Now we are in round 2 same scenario and this time dogs knocked over my cart during the night and ransacked the trash bags scattering refuse all over my street, yard and neighbors' yards. It was no fun for me having to get out in the rain to gather it all up this morning. I have placed another call - to the answering machine- and we can only wait to see what happens. I hate the thought of changing services because their weekly pick up rate for my area is very reasonable but I am getting tired of my trash sitting out at the curb for days on end waiting for them to do their job before the loose neighborhood dogs ransack my trash once again.

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we have had their service for 18 months and they never get the billing right...they never return your calls, always get a answering machine...they are never consistant only with billing whether it is right or wrong...lousy lousy company...

1
★☆☆☆☆

we have had their service for 18 months and they never get the billing right...they never return your calls, always get a answering machine...they are never consistant only with billing whether it is right or wrong...lousy lousy company...

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This is the worst company ever. They have not picked up trash in our rural area for the past three and a half weeks (you can only image the smell with the hot July weather). When you call they always claim that one of their trucks are broke down but they will be out tomorrow to pick up the trash (never happens). Our whole neighborhood has contacted another trash service who was kind enough to pick up the trash that has been sitting there for the past three and a half week for a fee (well worth it to get rid of the trash and smell). Of course they are still expecting everyone to pay there July bill when in fact they haven't provided any service to us. I would only use this company if it is your last resort as this is not the first time we have had poor service. The office personel are very unfriendly as well.

1
★☆☆☆☆

This is the worst company ever. They have not picked up trash in our rural area for the past three and a half weeks (you can only image the smell with the hot July weather). When you call they always claim that one of their trucks are broke down but they will be out tomorrow to pick up the trash (never happens). Our whole neighborhood has contacted another trash service who was kind enough to pick up the trash that has been sitting there for the past three and a half week for a fee (well worth it to get rid of the trash and smell). Of course they are still expecting everyone to pay there July bill when in fact they haven't provided any service to us. I would only use this company if it is your last resort as this is not the first time we have had poor service. The office personel are very unfriendly as well.

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This is the worst trash "service" ever. They rarely pick up when supposed to, don't answer the phones and of course they bill you promptly. They always have a different excuses for why they didn't pick up.

1
★☆☆☆☆

This is the worst trash "service" ever. They rarely pick up when supposed to, don't answer the phones and of course they bill you promptly. They always have a different excuses for why they didn't pick up.

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We have been forced to endure poor service for 8 years. This company does not do as they promise when you sign on with them. Unfortunately they seem to be the only one in this area who does it at all. You may have your trash picked up once a month if lucky. But you will be billed as if they did it weekly. They are NOT a member of Tulsa BBB as well. Very shady operation. Never call back or reply to request.

5
★★★★★

We have been forced to endure poor service for 8 years. This company does not do as they promise when you sign on with them. Unfortunately they seem to be the only one in this area who does it at all. You may have your trash picked up once a month if lucky. But you will be billed as if they did it weekly. They are NOT a member of Tulsa BBB as well. Very shady operation. Never call back or reply to request.

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We have their weekly service, and they have never failed to pick up our trash. They list any alternate days (holidays) on the bill for the next month or two. They also have a twice a week service, but we just do weekly. Sometimes they come early (6am), sometimes they come in the afternoon, but they have always come on the right day. We get the large bin and can have up to 5 additional black bags for no extra charge. Reasonable prices. Very pleased with their service.

4
★★★★☆

We have their weekly service, and they have never failed to pick up our trash. They list any alternate days (holidays) on the bill for the next month or two. They also have a twice a week service, but we just do weekly. Sometimes they come early (6am), sometimes they come in the afternoon, but they have always come on the right day. We get the large bin and can have up to 5 additional black bags for no extra charge. Reasonable prices. Very pleased with their service.

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I am almost at a loss as to how horrible the service is by this company. We have gone for over a month with no service in our entire rural community of Liberty Mounds. They do not return phone calls, and they still bill you for the service you are not receiving. After several weeks of no returned telephone calls and no service, they actually came to our house and just took our trash receptacle. And then they sent us a bill for no service and have actually argued with us over non-payment of it. Beware! Do not use them, they should be shut down.

1
★☆☆☆☆

I am almost at a loss as to how horrible the service is by this company. We have gone for over a month with no service in our entire rural community of Liberty Mounds. They do not return phone calls, and they still bill you for the service you are not receiving. After several weeks of no returned telephone calls and no service, they actually came to our house and just took our trash receptacle. And then they sent us a bill for no service and have actually argued with us over non-payment of it. Beware! Do not use them, they should be shut down.

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.

I'm paying for weekly service but rarely get it picked up if I don't call them, even after weeks of "No-shows". When we make calls to "Ask" them to pick up our trash, they either have excuses why they didn't pick up my trash, or they want to argue with us saying that they showed up & there was no trash to pick up. Really?....Last week's trash is still there, how could you miss it? I strongly recommend using some other service. Absolutely the worst managed local company I have dealt with. Their service is "GARBAGE". Stay away! Find another service.

1
★☆☆☆☆

I'm paying for weekly service but rarely get it picked up if I don't call them, even after weeks of "No-shows". When we make calls to "Ask" them to pick up our trash, they either have excuses why they didn't pick up my trash, or they want to argue with us saying that they showed up & there was no trash to pick up. Really?....Last week's trash is still there, how could you miss it? I strongly recommend using some other service. Absolutely the worst managed local company I have dealt with. Their service is "GARBAGE". Stay away! Find another service.

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I'm looking outside, hmm what do I see? Yesterdays trash looking at me! It seems as they decided not to pick-up on trash day (again) this time was due to lack of helpers (hmmm shocker), last time their truck was broken down. It's bad enough they only pick-up once a week, come on people! Two thumbs down. :(

1
★☆☆☆☆

I'm looking outside, hmm what do I see? Yesterdays trash looking at me! It seems as they decided not to pick-up on trash day (again) this time was due to lack of helpers (hmmm shocker), last time their truck was broken down. It's bad enough they only pick-up once a week, come on people! Two thumbs down. :(

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I work in a rental, and we have our trash service with this company. They are the absolute WORST! Do not hire them to pick up your trash. They are unreliable. They lie. They shouldn't be in business. They rarely pick up the trash on the designated day, and recently, they've stopped picking it up altogether. They never picked up the trash last week. I called them 3 different times and they said they would have someone pick it up. They never did. On this week's pick up date, they again didn't pick up our trash (including last week's trash.) I called and again they said they would send someone over to pick up the trash, but it still sits outside. I don't know how they stay in business. They are pathetic liars, and they should be shut down.

1
★☆☆☆☆

I work in a rental, and we have our trash service with this company. They are the absolute WORST! Do not hire them to pick up your trash. They are unreliable. They lie. They shouldn't be in business. They rarely pick up the trash on the designated day, and recently, they've stopped picking it up altogether. They never picked up the trash last week. I called them 3 different times and they said they would have someone pick it up. They never did. On this week's pick up date, they again didn't pick up our trash (including last week's trash.) I called and again they said they would send someone over to pick up the trash, but it still sits outside. I don't know how they stay in business. They are pathetic liars, and they should be shut down.

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