Pizza Hut

★☆☆☆☆
  • 410 S Rockford Rd

    Ardmore, OK 73401

    Map & Directions
  • 580-226-5050

About Pizza Hut

Categories
  • Pizza Restaurants
  • Chicken Wings
  • Restaurants
  • Food Delivery
Details
  • $
  • Carry Out
  • Family-Friendly Dining
  • Food Delivery
Hours
M-Th 10:30am-10pm, F-Sa 10:30am-11pm, Su 10:30am-10pm

Food

Food
More choices in Ardmore:
Resultset_next

Papa's Pizzaria

1204 Merrick Dr Ardmore, OK

Resultset_next

Mazzio's Pizza

52 Tiffany Plz Ardmore, AL

1.0 1
Hi! Sign in to let us know how Pizza Hut was?
Write a Review
.

We've experienced extremely poor management at this location... We ordered a pizza delivery online and received confirmation that it would arrive around 6:17. When it hadn't arrived by 6:45 my husband called to check on it and was told the driver was out with seven deliveries and should arrive soon. At 7:15, still no pizza, so I called. The girl who answered said she had no order showing for us. After I told her I was looking right at our e-mail confirmation and that we'd been told once it was on the way, she put me on hold so she could get the Manager, Mary. After holding about 10 minutes, Mary finally picked up and told me she showed no order. Then she checked further and said the order had been cancelled - By us! I told her that was not the case and asked how it was cancelled, but she said she didn't know. She asked if we wanted to reorder and I told her that after waiting for an hour and a half we weren't waiting any longer. No apology, no nothing. When I relayed all this to my husband, he was angry and called back and asked to speak to her. Again, she couldn't tell him how the order was cancelled. When he said that we now have three upset children wondering why they're not getting pizza, she literally said "I couldn't care less." By then my husband was boiling and let her know we'd be contacting Corporate, but her response was basically "Fine - Do that." I understand that mistakes happen, but I don't understand a total disregard for customer service. If Mary doesn't care about our business, we'll be more than happy to take it elsewhere. This pizza hut will receive no more orders from us or from my husband's business, not that they care.

0
★☆☆☆☆

We've experienced extremely poor management at this location... We ordered a pizza delivery online and received confirmation that it would arrive around 6:17. When it hadn't arrived by 6:45 my husband called to check on it and was told the driver was out with seven deliveries and should arrive soon. At 7:15, still no pizza, so I called. The girl who answered said she had no order showing for us. After I told her I was looking right at our e-mail confirmation and that we'd been told once it was on the way, she put me on hold so she could get the Manager, Mary. After holding about 10 minutes, Mary finally picked up and told me she showed no order. Then she checked further and said the order had been cancelled - By us! I told her that was not the case and asked how it was cancelled, but she said she didn't know. She asked if we wanted to reorder and I told her that after waiting for an hour and a half we weren't waiting any longer. No apology, no nothing. When I relayed all this to my husband, he was angry and called back and asked to speak to her. Again, she couldn't tell him how the order was cancelled. When he said that we now have three upset children wondering why they're not getting pizza, she literally said "I couldn't care less." By then my husband was boiling and let her know we'd be contacting Corporate, but her response was basically "Fine - Do that." I understand that mistakes happen, but I don't understand a total disregard for customer service. If Mary doesn't care about our business, we'll be more than happy to take it elsewhere. This pizza hut will receive no more orders from us or from my husband's business, not that they care.

Pros: Food has been good, in our previous experiences

Cons: Bad management, no customer service whatsoever

Message from Pizza Hut

Yext PowerListings

 

Wait, you're the expert.

If you've been to or used Pizza Hut, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review