Red Horse Tire Ctr

★★★☆☆
  • 110 S 6th St

    McAlester, OK 74501

    Map & Directions
  • 918-426-0526

About Red Horse Tire Ctr

Hours
Mon. - Thu., Sat. 8am - 5:30pm;Fri. 8am - 2pm;Sun. CLOSED

Automotive

Automotive
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2.6 5
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I took my truck in to Redhorse to get a pinion seal replaced. The next morning I start my truck and I hear a gurgling sound from under the hood. At first I thought it was my radiator overheating. I turn the truck off, pop the hood, and notice fluid all over the right side of the engine. Now I'm thinking there's a hole in the radiator. After I track it down I notice a hose is disconnected. Turns out it is a hose to the power steering pump. This hose is attached by a clamp. The only way the hose can come loose is if it breaks, or someone unclamps it. The hose wasn't broken, that leaves only one other alternative. I had driven the truck at least 500 miles since the last time I had popped the hood on it. and 1,500 since the last oil change. If I, or the oil change place, had done it it would've shown up long before. The only possible explanation is one of Redhorse's mechanics unclamped the hose. It appears to me like an intentional attempt by them to drum up some extra work. Either that or blatant incompetence.

Earlier this year I had the power steering pump go out. It took them three weeks to fix it. I've also had it in three times because of a check engine light. Everytime it was the same code, meaning the same problem. They never fixed it, even though they've charged me twice for running a diagnostic check.

Redhorse used to be a good place to take a vehicle for work. Not anymore. The old manager apparently has retired, the new people running I won't trust anymore.

1
★☆☆☆☆

I took my truck in to Redhorse to get a pinion seal replaced. The next morning I start my truck and I hear a gurgling sound from under the hood. At first I thought it was my radiator overheating. I turn the truck off, pop the hood, and notice fluid all over the right side of the engine. Now I'm thinking there's a hole in the radiator. After I track it down I notice a hose is disconnected. Turns out it is a hose to the power steering pump. This hose is attached by a clamp. The only way the hose can come loose is if it breaks, or someone unclamps it. The hose wasn't broken, that leaves only one other alternative. I had driven the truck at least 500 miles since the last time I had popped the hood on it. and 1,500 since the last oil change. If I, or the oil change place, had done it it would've shown up long before. The only possible explanation is one of Redhorse's mechanics unclamped the hose. It appears to me like an intentional attempt by them to drum up some extra work. Either that or blatant incompetence.

Earlier this year I had the power steering pump go out. It took them three weeks to fix it. I've also had it in three times because of a check engine light. Everytime it was the same code, meaning the same problem. They never fixed it, even though they've charged me twice for running a diagnostic check.

Redhorse used to be a good place to take a vehicle for work. Not anymore. The old manager apparently has retired, the new people running I won't trust anymore.

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I had used Red Horse for years to buy tires and had no problems until the day I bought a used pickup which loose steering and erratic braking I took it in for a checkup and they aligned the front end and checked out the steering, front brakes and said it was ok. It the meantime I took it to my regular mechanic, he replaced the power steering pump which seemed to make braking smoother. However the steering was NOT ok so I took it back to Red Horse and the mechanic said it was hard to drive and adjusted the steering. It seemed ok just the normal play in the steering for a used pickup. I took it on a 3000 mile cross country trip and one day into the trip the steering became worse by the mile til I could barely hold it on the road. At my destination I took it to a repair shop and found the steering box was shot from over adjustments, the tie rods were bad and the front brake rotors were bad. All had to be replaced and the new mechanic said he nearly lost control of the pickup when he test drove it.

I called Red Horse two weeks ago and asked for a refund , the managers said he would investigate, Im still waiting.

I would advise if you want to arrive in one piece, don't take your vehicle to Red Horse McAlester

1
★☆☆☆☆

I had used Red Horse for years to buy tires and had no problems until the day I bought a used pickup which loose steering and erratic braking I took it in for a checkup and they aligned the front end and checked out the steering, front brakes and said it was ok. It the meantime I took it to my regular mechanic, he replaced the power steering pump which seemed to make braking smoother. However the steering was NOT ok so I took it back to Red Horse and the mechanic said it was hard to drive and adjusted the steering. It seemed ok just the normal play in the steering for a used pickup. I took it on a 3000 mile cross country trip and one day into the trip the steering became worse by the mile til I could barely hold it on the road. At my destination I took it to a repair shop and found the steering box was shot from over adjustments, the tie rods were bad and the front brake rotors were bad. All had to be replaced and the new mechanic said he nearly lost control of the pickup when he test drove it.

I called Red Horse two weeks ago and asked for a refund , the managers said he would investigate, Im still waiting.

I would advise if you want to arrive in one piece, don't take your vehicle to Red Horse McAlester

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I got 4 new tires at Red Horse Tire and I am so pleased with the customer service I received there! I was able to drop my car off and not worry about the job they were going to do.

When I picked it up they told me I had a bad ball joint on the front end. My husband said "Yeah, ok! They always tell you something else is wrong to make more money" The service man offered to put the car back up on the lift to show my husband the ball joint. They don't replace ball joints so this extra time and effort was for free.

Sure enough, the ball joint is shot and I would have never known it if they didn't take the extra time to look at it. Thank YOU Red Horse!!

5
★★★★★

I got 4 new tires at Red Horse Tire and I am so pleased with the customer service I received there! I was able to drop my car off and not worry about the job they were going to do.

When I picked it up they told me I had a bad ball joint on the front end. My husband said "Yeah, ok! They always tell you something else is wrong to make more money" The service man offered to put the car back up on the lift to show my husband the ball joint. They don't replace ball joints so this extra time and effort was for free.

Sure enough, the ball joint is shot and I would have never known it if they didn't take the extra time to look at it. Thank YOU Red Horse!!

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I first went there to have new tires and brake pads put on my Jeep Cherokee. I stressed that if they found anything at all awry with the brakes to replace them, I didn't need to be notified.

When I arrived they said I didn't need new brakes, they just needed to be adjusted. They adjusted them free of charge and I have came back ever since. They had the opportunity to put new brakes on and charge me, but instead they were honest.

Also my mother-in-law came in to have new tires put on. Her drivers side mirror had been knocked off earlier in the week, the staff at Red Horse noticed this and called around, found her a replacement mirror, and installed it. Something you'd never get at a major chain.

I'll always go to Red Horse.

5
★★★★★

I first went there to have new tires and brake pads put on my Jeep Cherokee. I stressed that if they found anything at all awry with the brakes to replace them, I didn't need to be notified.

When I arrived they said I didn't need new brakes, they just needed to be adjusted. They adjusted them free of charge and I have came back ever since. They had the opportunity to put new brakes on and charge me, but instead they were honest.

Also my mother-in-law came in to have new tires put on. Her drivers side mirror had been knocked off earlier in the week, the staff at Red Horse noticed this and called around, found her a replacement mirror, and installed it. Something you'd never get at a major chain.

I'll always go to Red Horse.

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I thought the days of tightening lugnuts solely with a impact wrench was over. Boy was I wrong, at least Wal-Mart uses torque wrenches and won't put twice the amount of torque on your lugnuts stripping them out. I bought 4 new tires at Red Horse just before christmas, all seemed ok until later on I found out when they put the spare tire back up under my truck they just sorta rolled the chain up in some crazy fashion & my spare tire was hanging about 4 inches below the frame on my truck just knocking around making noise.

Then 1 week later I had to take my wheels off to look for a brake fluid leak on my truck and found out all the lugs on my truck had at least 150ft-200ft pounds of torque on them. The recommended torque from the manufacturer is 87-108ft pounds. It took me about 1 hour to get all the lugs off & 4 were stripped out on the truck & not even tight, 4 more stripped when i took them loose. So in all I'm out 8 lugnuts at a cost of $2 each & I think I'll end up buying the rest later because some felt like they were almost stripped out when I put them back on.

So I go to the shop and talk to some snaggle toothed looking redneck who looks like he was born under a porch of a 1 room shack in the sticks and all he can say is...Uh yeah sometimes we have that happen, lugnuts strip out. I told him but 4 at one time? 4 of them were stripped on the truck and loose and nobody told me before I Ieft your shop. That tells me you just tightened them with a impact wrench and left it at that. My wheel could have came off and I could have had an accident. I know for damned sure when you put 150-200ft pounds on a lugnut when it's only supposed to have 108ft pounds max something has to give, either the lugnut or the lug stud & believe me if they had stripped my lug studs too I would be sueing their asses off and demanding a full refund on my tires plus the cost of replacing all the stripped lugs & studs.

So a word of advice, don't take your car to Red Horse Tire in Mcalester, OK. unless you want stipped lugnuts. I mean in this day and age with all the aluminum wheels around you would think it would be manditory for a tire shop to tighten lugnuts with a torque wrench to the proper torque but I guess they aren't that professional.

Also I should have known better to go back there in the first place, I guess you could say it's my own fault but I thought they could at least mount 4 new tires right, anyway back about 20 years ago I used to take my truck there for front-end alignments, the steering wheel was always off center when they were done & the alignments only lasted about 30 days. Someone later told me if an alignment is done right they will center your steering wheel, if they don't then they're just doing a rush job on you and it won't be long and you will need another alignment.

So I took my truck somewhere else and my alignments lasted at least 1 year until I found out about Jet Tire. best place in town for alignment as they check it for free and my last alignment lasted 10 years before I had to have it done again due to a torsion bar adjusting bolt breaking. Anyways thats enough babble I think. One more time!! DON"T GO TO RED HORSE TIRE!

1
★☆☆☆☆

I thought the days of tightening lugnuts solely with a impact wrench was over. Boy was I wrong, at least Wal-Mart uses torque wrenches and won't put twice the amount of torque on your lugnuts stripping them out. I bought 4 new tires at Red Horse just before christmas, all seemed ok until later on I found out when they put the spare tire back up under my truck they just sorta rolled the chain up in some crazy fashion & my spare tire was hanging about 4 inches below the frame on my truck just knocking around making noise.

Then 1 week later I had to take my wheels off to look for a brake fluid leak on my truck and found out all the lugs on my truck had at least 150ft-200ft pounds of torque on them. The recommended torque from the manufacturer is 87-108ft pounds. It took me about 1 hour to get all the lugs off & 4 were stripped out on the truck & not even tight, 4 more stripped when i took them loose. So in all I'm out 8 lugnuts at a cost of $2 each & I think I'll end up buying the rest later because some felt like they were almost stripped out when I put them back on.

So I go to the shop and talk to some snaggle toothed looking redneck who looks like he was born under a porch of a 1 room shack in the sticks and all he can say is...Uh yeah sometimes we have that happen, lugnuts strip out. I told him but 4 at one time? 4 of them were stripped on the truck and loose and nobody told me before I Ieft your shop. That tells me you just tightened them with a impact wrench and left it at that. My wheel could have came off and I could have had an accident. I know for damned sure when you put 150-200ft pounds on a lugnut when it's only supposed to have 108ft pounds max something has to give, either the lugnut or the lug stud & believe me if they had stripped my lug studs too I would be sueing their asses off and demanding a full refund on my tires plus the cost of replacing all the stripped lugs & studs.

So a word of advice, don't take your car to Red Horse Tire in Mcalester, OK. unless you want stipped lugnuts. I mean in this day and age with all the aluminum wheels around you would think it would be manditory for a tire shop to tighten lugnuts with a torque wrench to the proper torque but I guess they aren't that professional.

Also I should have known better to go back there in the first place, I guess you could say it's my own fault but I thought they could at least mount 4 new tires right, anyway back about 20 years ago I used to take my truck there for front-end alignments, the steering wheel was always off center when they were done & the alignments only lasted about 30 days. Someone later told me if an alignment is done right they will center your steering wheel, if they don't then they're just doing a rush job on you and it won't be long and you will need another alignment.

So I took my truck somewhere else and my alignments lasted at least 1 year until I found out about Jet Tire. best place in town for alignment as they check it for free and my last alignment lasted 10 years before I had to have it done again due to a torsion bar adjusting bolt breaking. Anyways thats enough babble I think. One more time!! DON"T GO TO RED HORSE TIRE!

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