Glamourous Heights

★★☆☆☆

About Glamourous Heights

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8228 E 61st St 101 Tulsa, OK

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2.2 5
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Had a horrible experience dealing with Glamorous Heights. Ted was incredibly rude and unorganized. My order was lost and instead of being honest about the status of my order, he kept claiming it had been sent. It has taken over 5 weeks for an order that was supposed to arrive in7-10 days. No explanation from Ted, blaming it on the shipping. Yet, Ted has refused to pass the shipping tracking number on to me to verify my order is actually on it's way. I have had to call many times and he never returns calls. Don't waste time and money on this pathetic excuse for a company. Nobody with any decency or pride in their company would treat customers the way they do. Stay away.

0
★☆☆☆☆

Had a horrible experience dealing with Glamorous Heights. Ted was incredibly rude and unorganized. My order was lost and instead of being honest about the status of my order, he kept claiming it had been sent. It has taken over 5 weeks for an order that was supposed to arrive in7-10 days. No explanation from Ted, blaming it on the shipping. Yet, Ted has refused to pass the shipping tracking number on to me to verify my order is actually on it's way. I have had to call many times and he never returns calls. Don't waste time and money on this pathetic excuse for a company. Nobody with any decency or pride in their company would treat customers the way they do. Stay away.

Pros: Nothing good to say. Brutal company to deal wtih

Cons: Worst Customer Service

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The service at the store was normal, they helped me find the perfect shoes for my wedding. I had received a coupon for 30% at a bridal show, but I had left it at home. The store let me put the shoes on layaway, so I could get the coupon. I put down $20, and was told they would hold the shoes for two months. I left feeling good that I had found the shoes for my wedding, but that is where the good feelings end.

A few weeks later I received a phone call about the shoes. I told the store I was going to pick them up in two weeks. (I don't live in the town where the store is located, and had to wait for a time when I did not have to work). I reminded them that I was told the shoes would be held for 2 months. I was then told that the shoes would ONLY be held if I made a payment every two weeks, this was conveinantly forgotten when I put them on layaway. When I told the store I did not feel I should have to be responsible for omitted information I was told I still had to follow the rules. When I asked if I could get the downpayment back I was told no. I looked up the consumer law and found that I did have the right to my money because the store violated the law by not giving me a written statement of the agreement. When I called him back I was told,"I'm busy and don't have time to teach you consumer laws." The store also insulted me by sarcastically stating "I'm glad you have an education."

I would strongly recommend STAYING AWAY FROM THIS STORE. Anyone in customer service who will insult their patrons does not deserve to be in business!

0
★☆☆☆☆

The service at the store was normal, they helped me find the perfect shoes for my wedding. I had received a coupon for 30% at a bridal show, but I had left it at home. The store let me put the shoes on layaway, so I could get the coupon. I put down $20, and was told they would hold the shoes for two months. I left feeling good that I had found the shoes for my wedding, but that is where the good feelings end.

A few weeks later I received a phone call about the shoes. I told the store I was going to pick them up in two weeks. (I don't live in the town where the store is located, and had to wait for a time when I did not have to work). I reminded them that I was told the shoes would be held for 2 months. I was then told that the shoes would ONLY be held if I made a payment every two weeks, this was conveinantly forgotten when I put them on layaway. When I told the store I did not feel I should have to be responsible for omitted information I was told I still had to follow the rules. When I asked if I could get the downpayment back I was told no. I looked up the consumer law and found that I did have the right to my money because the store violated the law by not giving me a written statement of the agreement. When I called him back I was told,"I'm busy and don't have time to teach you consumer laws." The store also insulted me by sarcastically stating "I'm glad you have an education."

I would strongly recommend STAYING AWAY FROM THIS STORE. Anyone in customer service who will insult their patrons does not deserve to be in business!

Cons: Rude service people, do not abide by the laws protecting consumers.

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Mr Massad pushed me into buying shoes that were too big for me, saying that the shoes did not come in the half size I wanted.
The shoes looked that they had been already worn, with toe marks on them and some discoloration from light. I asked if they had another pair of these shoes that were new, but he said that he would have to special order them and they would take at least a week to come in.
He persuaded me to buy them as I needed them for an event I was going to the following week and Mr Massad could not guarantee me that they would be in on time.
I was not happy with the sale and the way I was pushed into it but it was getting late in the day and I left.

I took them back a few days later unworn as the shoes would not stay on my feet even with a removable pad in them.
Mr Massad was unprofessional and abusive. He was threatening as I asked for a refund or for the shoes to be exchanged. He wanted me to pay additional fees to have another pair shipped in. I told time that I found online that the style of shoe did come in my half size and I would like to exchange them for my size. He lied to me so he would push the sale.
He told me to leave or he will call security.
I will never go back to that store again, not only poor customer service, but they lie to you to get you to buy their worn shoes.

I would rather go to a Bridal store or buy online, you can order any size or style that you need and with better service.

0
★☆☆☆☆

Mr Massad pushed me into buying shoes that were too big for me, saying that the shoes did not come in the half size I wanted.
The shoes looked that they had been already worn, with toe marks on them and some discoloration from light. I asked if they had another pair of these shoes that were new, but he said that he would have to special order them and they would take at least a week to come in.
He persuaded me to buy them as I needed them for an event I was going to the following week and Mr Massad could not guarantee me that they would be in on time.
I was not happy with the sale and the way I was pushed into it but it was getting late in the day and I left.

I took them back a few days later unworn as the shoes would not stay on my feet even with a removable pad in them.
Mr Massad was unprofessional and abusive. He was threatening as I asked for a refund or for the shoes to be exchanged. He wanted me to pay additional fees to have another pair shipped in. I told time that I found online that the style of shoe did come in my half size and I would like to exchange them for my size. He lied to me so he would push the sale.
He told me to leave or he will call security.
I will never go back to that store again, not only poor customer service, but they lie to you to get you to buy their worn shoes.

I would rather go to a Bridal store or buy online, you can order any size or style that you need and with better service.

Pros: In the Mall

Cons: Unprofessional store in good location

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They have so many styles, for all types of occasions then anywhere!
The most cutest shoes Ive seen.
Need shoes for a wedding or formal evening, then this is the place! I can't stop going back, I love shoes and I love Exotique Shoes!
They also carry the latest fashionable shoes around, and at great prices.
Got to say that the customer service is really great too, very welcoming. If you don't have all the money right away, they give you layaway, which is great for people like me on a budget.
You love shoes? Then you won't be disappointed with Exotqiue Shoes.

2
★★★★★

They have so many styles, for all types of occasions then anywhere!
The most cutest shoes Ive seen.
Need shoes for a wedding or formal evening, then this is the place! I can't stop going back, I love shoes and I love Exotique Shoes!
They also carry the latest fashionable shoes around, and at great prices.
Got to say that the customer service is really great too, very welcoming. If you don't have all the money right away, they give you layaway, which is great for people like me on a budget.
You love shoes? Then you won't be disappointed with Exotqiue Shoes.

Pros: In the Mall. Customer Service. Large selection of shoes. Great Value

Cons: None

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If you want something sexy this is the store to shop at. They have lots and lots of shoes, some very very high heels. The workers are very nice and do not mind if you just look around. The stores deco is really cute big shoes ect and it is also very clean. I do not think this is still in the mall, I believe it is on 15th street now but it was a nice store in the mall.

3
★★★☆☆

If you want something sexy this is the store to shop at. They have lots and lots of shoes, some very very high heels. The workers are very nice and do not mind if you just look around. The stores deco is really cute big shoes ect and it is also very clean. I do not think this is still in the mall, I believe it is on 15th street now but it was a nice store in the mall.

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More about Glamourous Heights

Prom and Bridal shoes Dyeable Shoes Onsite Dyeing - (same day service available) Ballroom Dance Shoes Layaway available Wedding Party Discount

 

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