Bentley Hedges Travel

★★★★☆
  • 10011 S Pennsylvania Ave

    Oklahoma City, OK 73159

    Map & Directions
  • 405-237-3333

Hotels & Travel

Hotels & Travel
More choices in Oklahoma City:
Resultset_next

Arbor Tech Tree Svc

6444 NW Expressway St Ste 808 Oklahoma City, OK

Resultset_next

Travel Agents Inc

9415 N May Ave Oklahoma City, OK

3.5 2
Hi! Sign in to let us know how Bentley Hedges Travel was?
Write a Review
.

Poor Customer Service, Guarantee's are not kept, Very Unprofessional. My daughter and I scheduled and booked a trip for Her May 2012 wedding to a resort in Mexico on the River Maya. We booked this trip 6 months before her Wedding trip.

3
★★★★★

Poor Customer Service, Guarantee's are not kept, Very Unprofessional. My daughter and I scheduled and booked a trip for Her May 2012 wedding to a resort in Mexico on the River Maya. We booked this trip 6 months before her Wedding trip.

.

My wife and I scheduled a trip through Bentley Hedges Travel to Cancun this summer with a number of our friends. About four days prior to travel, we had a death in our family. Around the same time, Carrie, our travel agent, left me a message that she was attempting to get our airline tickets to us and wanted to know the best way of doing so. I called her back and left a voicemail notifying her that due to our circumstances we were not going to be able to travel. I also asked for her to give me a call to so that we could visit about any potential options. At the time I wasn't looking for a refund. I wanted to see if it would be possible to reschedule for a later time or if there were any other possible alternatives.\nWe were willing to pay a little more in order to reschedule, but after multiple attempts to reach her, leaving voicemail etc. she has NEVER returned a call. As a matter of fact, the last time we spoke was when she was taking my credit card information to pay for the trip.\n\nThis was my first (and probably only) time to ever use a travel agency in order to book a trip. The trip was a package offered through Continental Airlines. The only service the agency actually provided was to take my credit card information and pay the airline, something I could have done myself had I known it was the airline and not Bentley Hedges that had assembled the trip package.\n\nReflection on this experience has indeed given me solace in one aspect. I am glad that my troubles with this agency came before and not during a trip. I can only imagine what it might have been like being stuck in Mexico due to civil unrest, hurricanes, etc. and not having a travel agent in the states to pick up the phone to assist you in your time of need.\n

0
★☆☆☆☆

My wife and I scheduled a trip through Bentley Hedges Travel to Cancun this summer with a number of our friends. About four days prior to travel, we had a death in our family. Around the same time, Carrie, our travel agent, left me a message that she was attempting to get our airline tickets to us and wanted to know the best way of doing so. I called her back and left a voicemail notifying her that due to our circumstances we were not going to be able to travel. I also asked for her to give me a call to so that we could visit about any potential options. At the time I wasn't looking for a refund. I wanted to see if it would be possible to reschedule for a later time or if there were any other possible alternatives.\nWe were willing to pay a little more in order to reschedule, but after multiple attempts to reach her, leaving voicemail etc. she has NEVER returned a call. As a matter of fact, the last time we spoke was when she was taking my credit card information to pay for the trip.\n\nThis was my first (and probably only) time to ever use a travel agency in order to book a trip. The trip was a package offered through Continental Airlines. The only service the agency actually provided was to take my credit card information and pay the airline, something I could have done myself had I known it was the airline and not Bentley Hedges that had assembled the trip package.\n\nReflection on this experience has indeed given me solace in one aspect. I am glad that my troubles with this agency came before and not during a trip. I can only imagine what it might have been like being stuck in Mexico due to civil unrest, hurricanes, etc. and not having a travel agent in the states to pick up the phone to assist you in your time of need.\n

 

Wait, you're the expert.

If you've been to or used Bentley Hedges Travel, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review