Oldfields Sleep Source

★★★★☆

About Oldfields Sleep Source

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3.5 2
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We have purchased from this store twice in the past two years.

I had a lot of trouble determining whether to give them a satisfactory review or not.

Experience #1:

Purchased a basic twin mattress and boxspring. Good price, good quality, good service, on-time delivery.

Experience #2:

Purchased an expensive, king-size, memory-foam bed...a very significant purchase. Went to the showroom, picked out model, size, etc. Purchased two additional pillows (two different styles) as well. Assured everything was in stock.

a) bed purchased on Tuesday, Wednesday delivery promised
b) sold old bed Wednesday morning
c) new bed really was NOT in stock
d) new delivery date was to be Friday
e) bed didn't arrive on Friday (factory never shipped it)
f) asked for and received loaner bed
g) pillows delivered - one was the wrong style
h) king size bed delivered following Wednesday
i) box springs looked less than new
j) measured mattress height - it was the WRONG (cheaper) mattress
k) finally received new box springs and correct mattress
l) finally received correct pillows

So, in the long run, we're happy. We have a very comfortable bed, with comfortable pillows, but what should have taken a day took two weeks...and we almost ended up with something other that what we paid for...and we were really on top of things!

I'd still go back to them, but just barely.

I'd tell them that if I were to buy from them again, I'd be all over them if they screwed up.

Maybe they'll figure out that such experiences go a long way toward wrecking a business' credibility.

3
★★★☆☆

We have purchased from this store twice in the past two years.

I had a lot of trouble determining whether to give them a satisfactory review or not.

Experience #1:

Purchased a basic twin mattress and boxspring. Good price, good quality, good service, on-time delivery.

Experience #2:

Purchased an expensive, king-size, memory-foam bed...a very significant purchase. Went to the showroom, picked out model, size, etc. Purchased two additional pillows (two different styles) as well. Assured everything was in stock.

a) bed purchased on Tuesday, Wednesday delivery promised
b) sold old bed Wednesday morning
c) new bed really was NOT in stock
d) new delivery date was to be Friday
e) bed didn't arrive on Friday (factory never shipped it)
f) asked for and received loaner bed
g) pillows delivered - one was the wrong style
h) king size bed delivered following Wednesday
i) box springs looked less than new
j) measured mattress height - it was the WRONG (cheaper) mattress
k) finally received new box springs and correct mattress
l) finally received correct pillows

So, in the long run, we're happy. We have a very comfortable bed, with comfortable pillows, but what should have taken a day took two weeks...and we almost ended up with something other that what we paid for...and we were really on top of things!

I'd still go back to them, but just barely.

I'd tell them that if I were to buy from them again, I'd be all over them if they screwed up.

Maybe they'll figure out that such experiences go a long way toward wrecking a business' credibility.

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.

We had to return a mattress that didn't fit right, and they were great at allowing us a full refund. We weren't too happy of the lack of customer service when you enter the store. It took 10 minutes to get the attention of the clerk to answer some questions.

4
★★★★☆

We had to return a mattress that didn't fit right, and they were great at allowing us a full refund. We weren't too happy of the lack of customer service when you enter the store. It took 10 minutes to get the attention of the clerk to answer some questions.

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