Bit's & Pc's Computers INC

★★★★☆
44.8778 -123.028
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503-364-2487

5395 Commercial St Se

Salem, OR

97306

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Reviews 1 - 23 of 23.
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This company is great!I would highly recommend this business for all computer repairs. The staff in this store is helpful, efficient and extremely knowledgeable. They fixed my computer and restored documents destroyed by a terrible virus that I was told by another store were unfixable. Prices are competitive and turnaround time is quick. You will get your money's worth and can be confidant your computer is protected. I will not take my computer anywhere else

5
★★★★★

This company is great!I would highly recommend this business for all computer repairs. The staff in this store is helpful, efficient and extremely knowledgeable. They fixed my computer and restored documents destroyed by a terrible virus that I was told by another store were unfixable. Prices are competitive and turnaround time is quick. You will get your money's worth and can be confidant your computer is protected. I will not take my computer anywhere else

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Bits and PCs is the greatest- I drive 40 miles roundtrip to go there. They have been working on my computers for 5 years and as long as I can afford to pay the taxes and endure the regulations of living in Oregon, I will continue to come to Bits and PCs. Tara and Jason are great. They are affordable and have the best rates in town and I am happy to pay.

5
★★★★★

Bits and PCs is the greatest- I drive 40 miles roundtrip to go there. They have been working on my computers for 5 years and as long as I can afford to pay the taxes and endure the regulations of living in Oregon, I will continue to come to Bits and PCs. Tara and Jason are great. They are affordable and have the best rates in town and I am happy to pay.

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I am writing to address the March 25, 2013 posting by Shannon M. I am the business manager of Bits and PCs Computers and have been since July of 2009.

It has come to my attention that other computer businesses in town are using this site as a conduit to slander our company and staff. It is unfortunate in this day and age that people resort to slander and libel on the Internet to boost their own businesses.

After thoroughly searching our QuickBooks customer file, I am unable to find any one named Shannon with their last name ending in the letter M. That said, I do not and would not allow our staff to speak to any customer like this and I invite & welcome Shannon to contact me directly to resolve this issue. Should she contact me directly and is able to provide me with the name or description of the individual who allegedly spoke to her in the manner she claims, I would be more than happy to resolve the issue immediately and with severity.

I am available for customers to give their input M-F from 9:30am-7pm, Saturday 10am-4pm at our Salem location or via 503.364.2487.

Tara

5
★★★★★

I am writing to address the March 25, 2013 posting by Shannon M. I am the business manager of Bits and PCs Computers and have been since July of 2009.

It has come to my attention that other computer businesses in town are using this site as a conduit to slander our company and staff. It is unfortunate in this day and age that people resort to slander and libel on the Internet to boost their own businesses.

After thoroughly searching our QuickBooks customer file, I am unable to find any one named Shannon with their last name ending in the letter M. That said, I do not and would not allow our staff to speak to any customer like this and I invite & welcome Shannon to contact me directly to resolve this issue. Should she contact me directly and is able to provide me with the name or description of the individual who allegedly spoke to her in the manner she claims, I would be more than happy to resolve the issue immediately and with severity.

I am available for customers to give their input M-F from 9:30am-7pm, Saturday 10am-4pm at our Salem location or via 503.364.2487.

Tara

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I had an issue with this company in the past. They are rude, beyond rude. I can't understand how they are still open. I went in to buy my husband some new gaming upgrades for his computer. I let the guy know what computer I had and what was in it. Bits & Pc's sold me some stuff, said it would work in my computer and sent me on my way. When I showed my husband he said it was the wrong stuff. We didn't open it, we just took it back, we had our receipt. The guy at the counter didn't want to give us our full refund. He said "I am sick of uneducated people like you trying to build your own computers" and went on about how much he has to pay his IT men. Management needs to change.

1
★☆☆☆☆

I had an issue with this company in the past. They are rude, beyond rude. I can't understand how they are still open. I went in to buy my husband some new gaming upgrades for his computer. I let the guy know what computer I had and what was in it. Bits & Pc's sold me some stuff, said it would work in my computer and sent me on my way. When I showed my husband he said it was the wrong stuff. We didn't open it, we just took it back, we had our receipt. The guy at the counter didn't want to give us our full refund. He said "I am sick of uneducated people like you trying to build your own computers" and went on about how much he has to pay his IT men. Management needs to change.

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.

Bits & PCs Computer in Salem on Commercial street is the best place to call for any of your computer and/or networking needs in my own opinion! Every time I call them, they are superb. They help me with my process of installing 300 ft Ethernet cable to my new office in the shop. So cool to have superb computer support for LESS.

5
★★★★★

Bits & PCs Computer in Salem on Commercial street is the best place to call for any of your computer and/or networking needs in my own opinion! Every time I call them, they are superb. They help me with my process of installing 300 ft Ethernet cable to my new office in the shop. So cool to have superb computer support for LESS.

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.

I have dealt with Bits and PCS for about eight years. I have dealt with two other computer places and I have to tell you that there is none that can compare to Bits and PCS. They are friendly, helpful and very trustworthy, honorable, along with knowledgeable.
I would recommend them to anyone without fear of being wrong!

5
★★★★★

I have dealt with Bits and PCS for about eight years. I have dealt with two other computer places and I have to tell you that there is none that can compare to Bits and PCS. They are friendly, helpful and very trustworthy, honorable, along with knowledgeable.
I would recommend them to anyone without fear of being wrong!

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.

Not many places to go for computer help these days, at least ones you trust. I'm really surprised at the user reviews on here, a lot of hit and miss. I think a lot of negative reviews are based on the fact not many people understand the instability of technology. Just because something seems like a simple problem it is almost impossible to diagnose what is directly wrong with something so complex as a computer. What you might think should only take an hour might be some complicated you may have to wait a week or more if required replacement of parts and restoring of drives. The amount of business Bits n PCs gets in comparison to the amount of staff they have they do fairly well, they take on any task you put in front of them, they work on your machine and keep you notified if something comes up that your deadline may take longer.
I understand the complaints of deadline extensions and people being upset for paying for more then what they thought the problem was, but in the technology world its not always a simple fix, and bits does their best to make sure it gets done as simply as possible.

I have been going to Bits n PCs since they where a small shop in the Roth's parking lot and I wont go anywhere else. Jason provides world class service and knows his stuff.

I recommend everyone to pay them a visit.

4
★★★★☆

Not many places to go for computer help these days, at least ones you trust. I'm really surprised at the user reviews on here, a lot of hit and miss. I think a lot of negative reviews are based on the fact not many people understand the instability of technology. Just because something seems like a simple problem it is almost impossible to diagnose what is directly wrong with something so complex as a computer. What you might think should only take an hour might be some complicated you may have to wait a week or more if required replacement of parts and restoring of drives. The amount of business Bits n PCs gets in comparison to the amount of staff they have they do fairly well, they take on any task you put in front of them, they work on your machine and keep you notified if something comes up that your deadline may take longer.
I understand the complaints of deadline extensions and people being upset for paying for more then what they thought the problem was, but in the technology world its not always a simple fix, and bits does their best to make sure it gets done as simply as possible.

I have been going to Bits n PCs since they where a small shop in the Roth's parking lot and I wont go anywhere else. Jason provides world class service and knows his stuff.

I recommend everyone to pay them a visit.

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1 out of 1 people found this review helpful.

.

Been to the shop 4 times. Every time was when they said it would be done. First it was supposed to be done on Friday. It's now Tuesday. No laptop. She said it will be done in 2 hrs. Don't have a clue how she can get it down to the hour when they can't even get it to the day. I think they suck!!!!!!!!!

1
★☆☆☆☆

Been to the shop 4 times. Every time was when they said it would be done. First it was supposed to be done on Friday. It's now Tuesday. No laptop. She said it will be done in 2 hrs. Don't have a clue how she can get it down to the hour when they can't even get it to the day. I think they suck!!!!!!!!!

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0 out of 1 people found this review helpful.

.

Just like the man a couple of reviews down I am surprised to read the bad reviews. I have been taking mine and my families computers here for almost 5 years and I think the staff is great. They are always helpful and answer all my dumb questions. Especially Josh is super patient. I would tell anyone to go there. The manager is a nice lady and always makes sure things are fixed right. The people who were unhappy should have talked to her she would have fixed it.

4
★★★★☆

Just like the man a couple of reviews down I am surprised to read the bad reviews. I have been taking mine and my families computers here for almost 5 years and I think the staff is great. They are always helpful and answer all my dumb questions. Especially Josh is super patient. I would tell anyone to go there. The manager is a nice lady and always makes sure things are fixed right. The people who were unhappy should have talked to her she would have fixed it.

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1 out of 1 people found this review helpful.

.

I brought my computer in because it was running very slow. I don't live in Salem and I was only visiting my dad for two weeks. The technician told me they could speed it up and it needed to be cleaned or something like that. I picked my computer up and paid expecting it to be much faster and when I got home most of my programs wont even run. Missing dll files and other errors. My office wont run either and my computer is not any faster. I live 9 hours away so bringing it back is not an option. I wont ever go back again. I am so disappointed with this company.

1
★☆☆☆☆

I brought my computer in because it was running very slow. I don't live in Salem and I was only visiting my dad for two weeks. The technician told me they could speed it up and it needed to be cleaned or something like that. I picked my computer up and paid expecting it to be much faster and when I got home most of my programs wont even run. Missing dll files and other errors. My office wont run either and my computer is not any faster. I live 9 hours away so bringing it back is not an option. I wont ever go back again. I am so disappointed with this company.

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1 out of 1 people found this review helpful.

.

Brought in for a virus removal and got back a dead computer. I have no more to say.

2
★★☆☆☆

Brought in for a virus removal and got back a dead computer. I have no more to say.

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1 out of 1 people found this review helpful.

.

THIS PLACE IS FREAKING AWESOME!!! Best computer store i've been to on the West Coast. Jason's a great guy and is good at what he does! I RECOMMEND THIS PLACE TO EVERYONE! GO THERE!

5
★★★★★

THIS PLACE IS FREAKING AWESOME!!! Best computer store i've been to on the West Coast. Jason's a great guy and is good at what he does! I RECOMMEND THIS PLACE TO EVERYONE! GO THERE!

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1 out of 1 people found this review helpful.

.

Jason is the only one at this shop who really is good. I wont deal with any one else there. Ask for Jason when you go in.

3
★★★☆☆

Jason is the only one at this shop who really is good. I wont deal with any one else there. Ask for Jason when you go in.

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.

My son and I had a similar experience to the last poster. Weeks went by and we always got a different story why it was not done. I wont be going back. The computer was fixed but what was supposed to be a few days took 22 days.

2
★★☆☆☆

My son and I had a similar experience to the last poster. Weeks went by and we always got a different story why it was not done. I wont be going back. The computer was fixed but what was supposed to be a few days took 22 days.

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1 out of 2 people found this review helpful.

.

We recently took our computer to Bits & Pc's because it was soo slow we could hardly get any where. They told us it could take two weeks or more unless we wanted to pay an extra $ 30.00 some odd dollars, to get ahead of the line. I considered that a form of blackmail and I did not pay it. The bottom line is, they did fix my computer but it took two weeks and I called everyday begging to get it back. I don't believe I would go back to them.

2
★★☆☆☆

We recently took our computer to Bits & Pc's because it was soo slow we could hardly get any where. They told us it could take two weeks or more unless we wanted to pay an extra $ 30.00 some odd dollars, to get ahead of the line. I considered that a form of blackmail and I did not pay it. The bottom line is, they did fix my computer but it took two weeks and I called everyday begging to get it back. I don't believe I would go back to them.

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2 out of 3 people found this review helpful.

.

IT Security at it's best. Just when you think that you can Google every problem, I came up tragically short! Jason at Bits and PC's stepped in and made sense of an otherwise horrific breach of IT security.

Honesty and integrity.... Nice to see that there is a company out there like Bits and PC's!

A

5
★★★★★

IT Security at it's best. Just when you think that you can Google every problem, I came up tragically short! Jason at Bits and PC's stepped in and made sense of an otherwise horrific breach of IT security.

Honesty and integrity.... Nice to see that there is a company out there like Bits and PC's!

A

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.

I am surprised to read the negative reviews for the Salem Bits & PCs. I found them very helpful, knowledgable, and fair.

I recently took in a computer given to me by my son. It had a fried hard drive. My own computer had a fried hard drive so I decided to repair his instead because it was newer. Bits & PCs did a fast job on it for a reasonable price, replacing both the hard drive and installing a new DVD RW drive.

After I determined it had some problems I returned to Bits & PCS. They traced the problem to the motherboard.

I ended up buying a new computer, using the hard drive and DVD drive they had originally installed, Windows 7, etc. for far less than a new one would have cost retail.

I suspect the negative people were those that think they know all the ins and outs of computer maintenance & building, and they disagreed with Bits & PC's recommendations.

4
★★★★☆

I am surprised to read the negative reviews for the Salem Bits & PCs. I found them very helpful, knowledgable, and fair.

I recently took in a computer given to me by my son. It had a fried hard drive. My own computer had a fried hard drive so I decided to repair his instead because it was newer. Bits & PCs did a fast job on it for a reasonable price, replacing both the hard drive and installing a new DVD RW drive.

After I determined it had some problems I returned to Bits & PCS. They traced the problem to the motherboard.

I ended up buying a new computer, using the hard drive and DVD drive they had originally installed, Windows 7, etc. for far less than a new one would have cost retail.

I suspect the negative people were those that think they know all the ins and outs of computer maintenance & building, and they disagreed with Bits & PC's recommendations.

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2 out of 4 people found this review helpful.

.

I have been a customer of Bit's and PC's for over 10 years. Jason (Owner) is the best and he only hires top people. His staff are well trained, friendly and professional. The price could not be better and the service and quality are always first class. Be patient and get the best, high quality service the first time or go to someone else and maybe get it faster and surely have it fail later.

5
★★★★★

I have been a customer of Bit's and PC's for over 10 years. Jason (Owner) is the best and he only hires top people. His staff are well trained, friendly and professional. The price could not be better and the service and quality are always first class. Be patient and get the best, high quality service the first time or go to someone else and maybe get it faster and surely have it fail later.

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0 out of 3 people found this review helpful.

.

I have been bringing my computers, both personal and for my business to Bits & PCs for over 5 years. I own a business that requires me to store my clients sensitive, personal information and am completely comfortable entrusting those computers to them. I have referred many friends and business associates to Bits & PCs and ALWAYS get back rave reviews from them. Keep up the good work guys!

5
★★★★★

I have been bringing my computers, both personal and for my business to Bits & PCs for over 5 years. I own a business that requires me to store my clients sensitive, personal information and am completely comfortable entrusting those computers to them. I have referred many friends and business associates to Bits & PCs and ALWAYS get back rave reviews from them. Keep up the good work guys!

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1 out of 3 people found this review helpful.

.

I highly recommend this computer store! My laptop crashed with not only all my wedding photos on it but also my parents 50th anniversary party! I first brought it to another store in town- they told me there was nothing they could do to get my pictures back. I was so distraught and was telling one of my coworkers when she suggested Bits & PCs. I brought my laptop in there without much hope, but the worker told me he thought he might be able to help me. It was almost 9 that same night when I got a call from the worker- he had stayed late after they closed (!) and had been able to get back all my pictures! I cannot express how much this meant to me or how grateful I was that he had taken the time to call me the same day! Now that is what I call customer service. The price was very reasonable and about $20 less than the first place I brought it to. I have since bought a new laptop from them and am very satisfied with it.

5
★★★★★

I highly recommend this computer store! My laptop crashed with not only all my wedding photos on it but also my parents 50th anniversary party! I first brought it to another store in town- they told me there was nothing they could do to get my pictures back. I was so distraught and was telling one of my coworkers when she suggested Bits & PCs. I brought my laptop in there without much hope, but the worker told me he thought he might be able to help me. It was almost 9 that same night when I got a call from the worker- he had stayed late after they closed (!) and had been able to get back all my pictures! I cannot express how much this meant to me or how grateful I was that he had taken the time to call me the same day! Now that is what I call customer service. The price was very reasonable and about $20 less than the first place I brought it to. I have since bought a new laptop from them and am very satisfied with it.

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1 out of 3 people found this review helpful.

.

I recently brought my computer in for repair. After checking out what was wrong with it, I got a call the very next day explaining the problems in a way my non-technical brain could understand. They fixed my computer and got it back to me within a week. The staff was incredibly friendly. I would tell anyone and everyone to take their computer to Bits & PCs.

5
★★★★★

I recently brought my computer in for repair. After checking out what was wrong with it, I got a call the very next day explaining the problems in a way my non-technical brain could understand. They fixed my computer and got it back to me within a week. The staff was incredibly friendly. I would tell anyone and everyone to take their computer to Bits & PCs.

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1 out of 3 people found this review helpful.

.

After paying 280 dollars at another shop, I heard from a friend at church that this place was the only place that he would take a computer. 70 dollars and three days later it is the only place I will take mine! The staff was great to work with. They took the time to explain my camera software to me and how it all worked in a language that I understood. They have a large staff that seems to have a person in every expertise. Thank you Bits and PCs!

5
★★★★★

After paying 280 dollars at another shop, I heard from a friend at church that this place was the only place that he would take a computer. 70 dollars and three days later it is the only place I will take mine! The staff was great to work with. They took the time to explain my camera software to me and how it all worked in a language that I understood. They have a large staff that seems to have a person in every expertise. Thank you Bits and PCs!

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1 out of 3 people found this review helpful.

.

I recently purchased a customized computer from them and they have an excellent warranty and no pressure sales. I highly recomend them for repair or purchase.

PROS: Flat rate repair fee
CONS: Sometimes takes a bit longer then they estimate

5
★★★★★

I recently purchased a customized computer from them and they have an excellent warranty and no pressure sales. I highly recomend them for repair or purchase.

PROS: Flat rate repair fee
CONS: Sometimes takes a bit longer then they estimate

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2 out of 5 people found this review helpful.