Phoenix Inn Suites - Bend

★★☆☆☆
  • 300 NW Franklin Ave

    Bend, OR 97701

    Map & Directions
  • 541-317-9292

About Phoenix Inn Suites - Bend

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  • reservations601@phoenixinn.com
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Hotels & Travel

Hotels & Travel
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I have been staying at the Phoenix Inn in Bend, OR for business every other month for approximately 5 years. My secretary reserved my room over a week in advance. When I arrived at 10:30pm, after having driven 3.5 hours to get to Bend, I was told the hotel was full. They confirmed that they had reserved my room for me, but had then decided to give it away. I was informed that nearly all of the hotels in Bend were full that particular night, but that I could drive to the outskirts of town, where there may be an open room at a dump of a hotel. No apologies, no head's up, nothing. So much for 5 years as a customer. Never again, Phoenix Inn.

0
★☆☆☆☆

I have been staying at the Phoenix Inn in Bend, OR for business every other month for approximately 5 years. My secretary reserved my room over a week in advance. When I arrived at 10:30pm, after having driven 3.5 hours to get to Bend, I was told the hotel was full. They confirmed that they had reserved my room for me, but had then decided to give it away. I was informed that nearly all of the hotels in Bend were full that particular night, but that I could drive to the outskirts of town, where there may be an open room at a dump of a hotel. No apologies, no head's up, nothing. So much for 5 years as a customer. Never again, Phoenix Inn.

Cons: terrible customer service

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This sits really close to downtown infact just step out your doors and there you are. The hotel just went through a huge remodel and is very nice inside. I have yet to stay in a room but it location is worth it.

3
★★★☆☆

This sits really close to downtown infact just step out your doors and there you are. The hotel just went through a huge remodel and is very nice inside. I have yet to stay in a room but it location is worth it.

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I used to stay here all the time but the quality of service has just nose dived and the costs are ridiculous. With a ll the great hotels in Bend the Pheonix has really dropped the ball.

0
★☆☆☆☆

I used to stay here all the time but the quality of service has just nose dived and the costs are ridiculous. With a ll the great hotels in Bend the Pheonix has really dropped the ball.

Pros: good location

Cons: too expensive

Message from Phoenix Inn Suites - Bend

Our all-suite hotel offers comfortable and convenient guest room accommodations. Nestled in Deschutes County, Phoenix Inn is located off Highway 97 on Franklin Avenue, close to numerous recreation areas, Government offices, and offers a view of the Cascade Mountain Range like no other. Close to shopping, restaurants, brew pubs, art galleries, you won’t find a better location in Bend, Oregon for all your needs; and our hotel specials and packages makes the decision to stay with us an easy one. Enjoy our all-suite accommodations with convenient amenities such as complimentary upgraded continental breakfast buffet featuring scrambled eggs, waffles, and sausage, complimentary high speed wireless internet access, high definition flat screen TVs in all rooms and conference facilities, fresh baked cookies and milk served nightly and much more.

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