P C Club

★☆☆☆☆

About P C Club

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  • Computer Repair Services

Computer & Internet Services

Computer & Internet Services
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Almost Anything

221 S 9th St A Opelika, AL

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Almost Anything

221 S 9th St A Opelika, AL

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Last year, my husband and I went to PC Club to purchase a new home computer. Both of us have used computers for years and have even built systems with help. We were initially very excited about the deal that we were expecting to get from PC Club. We happily ordered our system and a few extras and got a firm pick-up date. At the time, my husband was working 2 hours away. I called in the morning to double check and PC Club assured me that the computer was ready. My husband took time off work (at great expense to us) to make it to town before PC Club closed. When we arrived, not only was the computer unavailable, it hadn't even been started! The manager made up an excuse about a part delivery being delayed and that it would take 4 more hours to install (we recognized this as a lie because the part they referred to was a quick install). They also upped the price, even after we had a receipt and contract in hand. In the end, we left with the assurance that the computer would be in the next day. When I called to cancel the order (after our disappointing experience) I was told that the order had already been cancelled without our authorization!!!!! Big thumbs down here. I would NEVER recommend this company, and specifically this location.

1
★☆☆☆☆

Last year, my husband and I went to PC Club to purchase a new home computer. Both of us have used computers for years and have even built systems with help. We were initially very excited about the deal that we were expecting to get from PC Club. We happily ordered our system and a few extras and got a firm pick-up date. At the time, my husband was working 2 hours away. I called in the morning to double check and PC Club assured me that the computer was ready. My husband took time off work (at great expense to us) to make it to town before PC Club closed. When we arrived, not only was the computer unavailable, it hadn't even been started! The manager made up an excuse about a part delivery being delayed and that it would take 4 more hours to install (we recognized this as a lie because the part they referred to was a quick install). They also upped the price, even after we had a receipt and contract in hand. In the end, we left with the assurance that the computer would be in the next day. When I called to cancel the order (after our disappointing experience) I was told that the order had already been cancelled without our authorization!!!!! Big thumbs down here. I would NEVER recommend this company, and specifically this location.

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