The Beanery

★★★☆☆
  • 2541 NW Monroe Ave

    Corvallis, OR 97331

    Map & Directions
  • 541-757-0828

Food

Food
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2.5 2
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Although convenient with tasty coffee and treats, the staff is definitely NOT picked for their knowledge of how a customer would like to be treated. When given my order in a to-go cup, I asked for a mug instead (as I had originally ordered it). I smiled and asked as pleasantly as possible to have my coffee in a mug. I was treated like a bother. No smile, no apologies. The gal looked at me, grabbed a mug, poured the coffee from the to-go cups (they double their cups for the heat, I guess) into the mug, threw the TWO cups into the garbage and turned her back on me (to continue pulling other shots and talk to her friend). I experienced similar atrocious customer service at the downtown location. I am 30 years old and work in customer service myself. I know that many companies are VERY concerned about their cashiers as being the "front-line" of customer service or the "Face" of the business. To me the Beanery has NO problem with treating their customers with little or no respect. I will NEVER set foot in any of their stores ever again. I highly recommend Coffee Culture for their awesome customer service! OR, down the street on Monroe, try the organic coffee shop, of which I always forget the name, but also has excellent customer service.

1
★☆☆☆☆

Although convenient with tasty coffee and treats, the staff is definitely NOT picked for their knowledge of how a customer would like to be treated. When given my order in a to-go cup, I asked for a mug instead (as I had originally ordered it). I smiled and asked as pleasantly as possible to have my coffee in a mug. I was treated like a bother. No smile, no apologies. The gal looked at me, grabbed a mug, poured the coffee from the to-go cups (they double their cups for the heat, I guess) into the mug, threw the TWO cups into the garbage and turned her back on me (to continue pulling other shots and talk to her friend). I experienced similar atrocious customer service at the downtown location. I am 30 years old and work in customer service myself. I know that many companies are VERY concerned about their cashiers as being the "front-line" of customer service or the "Face" of the business. To me the Beanery has NO problem with treating their customers with little or no respect. I will NEVER set foot in any of their stores ever again. I highly recommend Coffee Culture for their awesome customer service! OR, down the street on Monroe, try the organic coffee shop, of which I always forget the name, but also has excellent customer service.

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The Beanery is a very convenient place for students to get fresh coffee between classes because is very close to campus.
They have a great selection of coffee and cookies and their service is fast.

4
★★★★☆

The Beanery is a very convenient place for students to get fresh coffee between classes because is very close to campus.
They have a great selection of coffee and cookies and their service is fast.

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