Firestone Complete Auto Care

★★★★☆
Whatever you drive, drive a Firestone

About Firestone Complete Auto Care

Hours
Sunday 8:00 AM-6:00 PM, Monday 7:00 AM-7:00 PM, Tuesday 7:00 AM-7:00 PM, Wednesday 7:00 AM-7:00 PM, Thursday 7:00 AM-7:00 PM, Friday 7:00 AM-7:00 PM, Saturday 7:00 AM-6:00 PM

Automotive

Automotive
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Last Sunday I took my car into Firestone Auto Care on Commercial St. to get my front brake pads replaced. When I arrived, Rick greeted me and asked me what I needed done. I told him my front brake pads were making noise and I needed them replaced. It was late in the day and they closed at 5pm on Sundays, so he said he would do a brake inspection for me, then he'll see what needs to be done. So I left and came back an hour later. He gives me a quote of $1,600 and some dollars and says the front and rear brakes both need to be done. Printed out on an invoice he gave me were all kinds of recommended services I did not need. I had previously gone to two other brake shops in town shopping for prices and they never told me I needed anything else, just the front brake pads. So I denied the extra recommended services he suggested and scheduled an appointment for that Wednesday to do just the fronts brake pads for $159.99.
I show up Wednesday and I hand over my keys to Rick. He said it would take about 2 hours and he'll call me when its done. I mention to him that I printed out a coupon online from their website for $25.00 off a standard brake job. He says "that's fine" and I go on my way. 20 minutes later I get a phone call from him and he says he cannot do just the front brakes for me and that I would have to do all that he recommended, "it's a liability issue". Come back and get your car. I was not happy at this point. How is it a "liability issue" if I signed the invoice stating that I denied the other services? That is a lie! I signed the copy and he has it. It was very difficult for me to understand how he did not tell me this before I left on Sunday. He would have known that if in fact he couldn't do them, he should have told me before I left or called me. He had my phone number. When I showed up to get my car he had nothing to say. I just took my keys and left. My theory is that he did not want to honor his own coupon and he was mad that he didn't trick me into getting a $1,600 brake job. Beware of Firestone Auto Care on Commercial. They will try to rip you off. They advertise for low prices with coupons then will not do the work if you don't pay for the extra work they tap on. Have other mechanics look at your brakes first so you have an idea about what needs to be done. In my case they tried to rip me off. Good luck to them. If word gets out about them doing shady business like this, they will soon be out of business. I contacted the local news station and they are going to investigate and do an undercover sting. I hope that do a story so that everyone see's whats happening at this repair center. I am never going back! BEWARE!

1
★☆☆☆☆

Last Sunday I took my car into Firestone Auto Care on Commercial St. to get my front brake pads replaced. When I arrived, Rick greeted me and asked me what I needed done. I told him my front brake pads were making noise and I needed them replaced. It was late in the day and they closed at 5pm on Sundays, so he said he would do a brake inspection for me, then he'll see what needs to be done. So I left and came back an hour later. He gives me a quote of $1,600 and some dollars and says the front and rear brakes both need to be done. Printed out on an invoice he gave me were all kinds of recommended services I did not need. I had previously gone to two other brake shops in town shopping for prices and they never told me I needed anything else, just the front brake pads. So I denied the extra recommended services he suggested and scheduled an appointment for that Wednesday to do just the fronts brake pads for $159.99.
I show up Wednesday and I hand over my keys to Rick. He said it would take about 2 hours and he'll call me when its done. I mention to him that I printed out a coupon online from their website for $25.00 off a standard brake job. He says "that's fine" and I go on my way. 20 minutes later I get a phone call from him and he says he cannot do just the front brakes for me and that I would have to do all that he recommended, "it's a liability issue". Come back and get your car. I was not happy at this point. How is it a "liability issue" if I signed the invoice stating that I denied the other services? That is a lie! I signed the copy and he has it. It was very difficult for me to understand how he did not tell me this before I left on Sunday. He would have known that if in fact he couldn't do them, he should have told me before I left or called me. He had my phone number. When I showed up to get my car he had nothing to say. I just took my keys and left. My theory is that he did not want to honor his own coupon and he was mad that he didn't trick me into getting a $1,600 brake job. Beware of Firestone Auto Care on Commercial. They will try to rip you off. They advertise for low prices with coupons then will not do the work if you don't pay for the extra work they tap on. Have other mechanics look at your brakes first so you have an idea about what needs to be done. In my case they tried to rip me off. Good luck to them. If word gets out about them doing shady business like this, they will soon be out of business. I contacted the local news station and they are going to investigate and do an undercover sting. I hope that do a story so that everyone see's whats happening at this repair center. I am never going back! BEWARE!

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They run to greet you with a smile. Literally! They are all well groomed and friendly. They rescue you roadside if you break down. I know this first hand. They fix your flats for free, rotate your tires for free.They also have a great repair department. They offer good value on brakes, shocks and struts.

5
★★★★★

They run to greet you with a smile. Literally! They are all well groomed and friendly. They rescue you roadside if you break down. I know this first hand. They fix your flats for free, rotate your tires for free.They also have a great repair department. They offer good value on brakes, shocks and struts.

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Despite being located in a busy downtown area, they seem to always make time for our tire and oil needs. They are relatively inexpensive and have quality customer service.

4
★★★★☆

Despite being located in a busy downtown area, they seem to always make time for our tire and oil needs. They are relatively inexpensive and have quality customer service.

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We always take our truck and car to Firestone downtown Salem. They pretty much always get you in right away and their customer service is great. AND even though you have an hour wait you can run over to the Salem Center Mall across the street.

4
★★★★☆

We always take our truck and car to Firestone downtown Salem. They pretty much always get you in right away and their customer service is great. AND even though you have an hour wait you can run over to the Salem Center Mall across the street.

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Message from Firestone Complete Auto Care

Our skilled technicians at your Salem, OR Firestone Complete Auto Care are ready to serve all of your vehicle needs, keeping your car newer longer. From tires, auto services, and brakes, to alignments, transmissions, and batteries, your Firestone Complete Auto Care is your total car care company! You can drive easy with our Fixed Right Promise, too. We promise your car will be fixed right the first time, at the right price, and delivered right on time. Call or make an appointment online at one of our 1,700 locations. We re open late and on weekends!

 

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