The Home Depot

★★★☆☆
The Home Depot is a hardware store that is built for your active lifestyle. We give the advantage of an appliance store, bathroom supply store and building materials store all in one simple location. You can trust The Home Depot to always give you the first-rate customer care that we are known for. Check out our comprehensive inventory of quality items with the guidance of one of our attentive team members. No matter what home improvement tool you want, you can be sure we have it here at The Home Depot.
  • 1950 Se Minter Bridge Rd

    Hillsboro, OR 97123

    Map & Directions
  • 503-693-9090

About The Home Depot

Categories
  • Hardware
  • Industrial Equipment
  • Building Materials
  • Lawn & Garden Equipment Manufacturers
  • Carpeting
  • Floor Coverings
Hours
M-Sa 6am-10pm, Su 7am-8pm
Phones
  • Fax (503-615-5416)

Home & Garden

Home & Garden
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.

They have bent over backward to make everything right with my special order. In my experiences there they have had great customer service

2
★★★★★

They have bent over backward to make everything right with my special order. In my experiences there they have had great customer service

.

I bought $1000+ worth of outdoor furniture here today, and it was the WORST experience, ever! First, there was no one in the display area to help me. Secondly, when I asked for help, they acted as if they couldn't be bothered... I had to wait several minutes before the Garden Dept supervisor, Trish, communicated with Kimmie (working in Customer Service, of all places!) about what to do to get the chaise lounge I wanted, in addition to the rest of the furniture. Kimmie was obviously in over her head, or was a new hire, b/c she couldn't do anything without being on the phone to Trish. I swiped my card, signed the slip, and asked about delivery - that's when the real fireworks began. Suffice to say that altho Trish is a dept head, she has zero power to negotiate (unlike Kevin the Store Manager who saved the day).\nI think in this current economic climate that store managers need to emphasize at a staff meeting just how many choices of Big Box stores customers like me have, and that it really does come down to how well one is treated. Me, I'll shop Lowe's from now on.

0
★☆☆☆☆

I bought $1000+ worth of outdoor furniture here today, and it was the WORST experience, ever! First, there was no one in the display area to help me. Secondly, when I asked for help, they acted as if they couldn't be bothered... I had to wait several minutes before the Garden Dept supervisor, Trish, communicated with Kimmie (working in Customer Service, of all places!) about what to do to get the chaise lounge I wanted, in addition to the rest of the furniture. Kimmie was obviously in over her head, or was a new hire, b/c she couldn't do anything without being on the phone to Trish. I swiped my card, signed the slip, and asked about delivery - that's when the real fireworks began. Suffice to say that altho Trish is a dept head, she has zero power to negotiate (unlike Kevin the Store Manager who saved the day).\nI think in this current economic climate that store managers need to emphasize at a staff meeting just how many choices of Big Box stores customers like me have, and that it really does come down to how well one is treated. Me, I'll shop Lowe's from now on.

Pros: had what I wanted

Cons: TERRIBLE customer service!

.

Bucking the trend of lousy or non-existent service at big box retailers, Kathleen and Slade at this Home Depot were very helpful with a logistics problem around our storm door installation. They not only made the deal work, but things happened exactly as they promised. An unusually happy experience.

4
★★★★☆

Bucking the trend of lousy or non-existent service at big box retailers, Kathleen and Slade at this Home Depot were very helpful with a logistics problem around our storm door installation. They not only made the deal work, but things happened exactly as they promised. An unusually happy experience.

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.

I have friends that purchased carpet & install here. They were so unhappy with the whole experience. They said it wasn't worth the little savings. Carpet in over 1 month after ordering. Bad install, bad seams in a couple of places, etc...\r\n\r\nI said next time to use my guy's - check out reviews under - search- type in Extract Away in Portland. They are great - they sell flooring at a contractor store. I saved the same if not a bit more! I am telling people everywhere because it irritates me - you get what you pay for- sheesh!! It's hard to find someone good but when you do - you should share! He cleans carpet GREAT too!!!!

1
★★☆☆☆

I have friends that purchased carpet & install here. They were so unhappy with the whole experience. They said it wasn't worth the little savings. Carpet in over 1 month after ordering. Bad install, bad seams in a couple of places, etc...\r\n\r\nI said next time to use my guy's - check out reviews under - search- type in Extract Away in Portland. They are great - they sell flooring at a contractor store. I saved the same if not a bit more! I am telling people everywhere because it irritates me - you get what you pay for- sheesh!! It's hard to find someone good but when you do - you should share! He cleans carpet GREAT too!!!!

.

My experience at this Home Depot has been the standard with every other...Lucky to find an employee to answer questions, and when I finally do they usually don't know enough to help. Its also not worth your time to call for information. I tried calling the Flooring Dept. from home and was repediatly hung up on. I tried getting in touch with customer service at the store and was simply redirected back to the flooring dept. at which time I was hung up on again. I then called the main customer service line, and was given a different 800 number to call. When I called the new number, it rang out, and then I got a busy signal. Home Depot's prices are definitly very low, but you will sacrifice a lot of customer support by shopping at their stores. My advice to anyone shopping for home and garden goods is to drive to the Lowes that is right next to the Home Depot. The staff is much more welcoming, knowledgable, prices are comparable, and they answer the phones.

0
★☆☆☆☆

My experience at this Home Depot has been the standard with every other...Lucky to find an employee to answer questions, and when I finally do they usually don't know enough to help. Its also not worth your time to call for information. I tried calling the Flooring Dept. from home and was repediatly hung up on. I tried getting in touch with customer service at the store and was simply redirected back to the flooring dept. at which time I was hung up on again. I then called the main customer service line, and was given a different 800 number to call. When I called the new number, it rang out, and then I got a busy signal. Home Depot's prices are definitly very low, but you will sacrifice a lot of customer support by shopping at their stores. My advice to anyone shopping for home and garden goods is to drive to the Lowes that is right next to the Home Depot. The staff is much more welcoming, knowledgable, prices are comparable, and they answer the phones.

Pros: Wide Selection of Goods & Low Prices

Cons: The Worst Customer Support I've Ever Experienced

.

The employee's are not very friendly and seem to be too busy to help me when I go in. The store does carry everything but customer service. I wanted to look at a dishwasher and nobody could help me. After waiting 25 minutes, I went some where else.

2
★★☆☆☆

The employee's are not very friendly and seem to be too busy to help me when I go in. The store does carry everything but customer service. I wanted to look at a dishwasher and nobody could help me. After waiting 25 minutes, I went some where else.

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.

this home depot has really friendly and helpful staff--and some really nice displays that can give you some good ideas for your own home improvement projects

4
★★★★☆

this home depot has really friendly and helpful staff--and some really nice displays that can give you some good ideas for your own home improvement projects

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.

Need nails, they got them... Need plants? They got those too! Lumber, wire, screws... They have it all! Make sure you bring your cell phone! I always do when I go with my boyfriend. I always seem to lose him in their!

PROS: They have it all!
CONS: BIG! Easy to get lost in!

4
★★★★☆

Need nails, they got them... Need plants? They got those too! Lumber, wire, screws... They have it all! Make sure you bring your cell phone! I always do when I go with my boyfriend. I always seem to lose him in their!

PROS: They have it all!
CONS: BIG! Easy to get lost in!

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Message from The Home Depot

“More saving. More doing. That's the power of The Home Depot.”

More about The Home Depot

The Home Depot is a hardware store that is built for your active lifestyle. We give the advantage of an appliance store, bathroom supply store and building materials store all in one simple location. You can trust The Home Depot to always give you the first-rate customer care that we are known for. Check out our comprehensive inventory of quality items with the guidance of one of our attentive team members. No matter what home improvement tool you want, you can be sure we have it here at The Home Depot. Here are just a few things that we have to offer at our Hillsboro location: Generators Window Installation Garage Doors Kitchen Countertops Countertops Bathroom Remodeling Custom Fence Window Films Tool Rental Service Outdoor Furniture Store

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