A great place to get away for a cup of coffee and some studying. I also go with friends and share some of their yummy desserts and play a game of scrabble. (They have a stack of games on the shelves in the back.)
Its always fun, the prices are right and the people who work their and get their coffee at Palio are always an interesting bunch.
The very apotheosis of horrible customer service! I will never countenance another visit to this lousy establishment. In trying to purchase a latte, I was very rudely informed that I would have to eat outside after the barista spotted my lunch (I was on my way to work, and had brought food for my meal (trust me when I assure you that I would not have wanted to linger any longer than necessary in such poor company!)). I then went to pay, only to be informed that there was a $5 minimum purchase. Whereas days prior, the same transactions would have yielded only snotty looks and an elaborate spiel about a transaction fee, I was brusquely dismissed! The last in a too-long line of desperately unpleasant interactions, I have had it. I am only glad that I subsequently discovered a much more genial and obliging coffee shop staff only blocks away that will, from now on, receive all of my business. Shame on you, Palio!
Cons: Relentlessly Unpleasant Staff
I just got home, back to Portland, from school and decided I would get out of my house and walk to Palio's, a cute cafe just a few blocks away, to do some writing and reflect on my time away. I choose to settle at a small two person table even though some larger and probably more comfy tables were available because I knew I wanted to spend a few hours at the cafe and being only one person didn't want to take up to much space. I had been sitting for just over an hour when I was abruptly approached by the barista who said to me, "you can't sit at these tables and use our internet unless you buy something." That was all she said. No "Hello" or "How are you today" prefaced her demand. At first I thought she was coming over to ask If I would like something to drink, but she did nothing of the sort. I thought it was very rude how she handled the situation so I packed my things and spoke with her to let her know, as a customer, I think she could have approached me differently because she clearly assumed I would not be purchasing anything and that I just came to use the internet, which is in fact not true. Her response to my comment was, "you have been sitting there for an hour and a half and you haven't ordered anything, we have signs posted." Unfortunately I did not see the sign that said, "We offer horrible customer service!" If I didn't order speedily enough for the barista oh well, but if it really was an issue I wish the owner would have said something to me, maybe it would have come off better. I'm sure I will eventually go back to Palio's for some late night loose leaf tea and vegan dessert, but hopefully this barista will not be there because she was not very nice. Enough of my time and energy has been spent on this Palio's incident now I am going to get back to my writing. Don't let this comment turn you away from visiting Palio's because it really is a lovely cafe, just watch out for the blonde and order right when you walk in the door or wait to see what happens at your own risk, she could get nasty!
We initially had given Palio's 1 star for HORRIBLE service we received. This review was ONLY redeemed because of the owner. Much of the info will remain the same though for the sake of the issue we had.
*Foods, drinks, desserts are good!
* Location and decor - quaint - just a good 'ole hole in the wall
* However, and unfortunately... as other reviews have commented - it smells of sour milk or something and needs & extreme odor eater intervention.
Situation: my wife wanted a kid's grilled cheese, but was told it would double the price, even though it's the same size. She was fine with it, but after ordering thought for same price she could get a better sandwich for the same price as the measly cheese sandwich, but was told "no"....the sandwiches come pre-made, and on top of that- it was covered in mustard, which my wife is allergic to mustard seed. This wasn't disclosed on the menu. After all the complications over a CHEESE sandwich - we were offered NO other options, just a sandwich my wife couldn't eat. Gee... THANKS "customer service" orientated employee!
The owner came in a while later, & started picking up dishes as he normally will do. He asked if there was something wrong with the sandwich, and told him my wife was unable to eat it. He took it away and immediately refunded us, AND... brought us dessert without us saying a thing. He just wanted to make it right.
The owner himself is service orientated, but needs to have his employees think the same - they're HORRIBLE with customer's. I also wish the owner would think more out of the box and get rid of his "fee" using credit or EVEN debit. Most stores do NOT get charged a fee for using debit card with your pin number. I hardly carry any cash anymore & keep track of spending with debit and credit.
You'll get use to the smell, and the food is good enough - just take a little patience for the employees
Pros: quaint, free wifi & good seating for work or study
Cons: Deplorable service and facility smells of souring milk
My favorite cafe ever. . great staff, good music, amazing variety of cakes (the vegan peanut butter cake is off the charts), and the spinach salad is huge. The new addition is great for quiet, the main room can get rowdy on the weekends, overall great atmosphere. If a barista was rude to you at this cafe, you must have done something to really deserve it because they are the sweetest kids in town.
Pros: new pasteries are wicked good, beautiful views of Ladd Circle
Cons: crowded on the weekends, the cakes are too tantalizing
I have come to Palio on many occasions and found the environment to be a huge draw. Located in the picturesque Ladd's Circle, the environment is both inviting and harkens one back to the day when coffee shops were establishments with personality, not homogenized, mass produced and characterless.
The staff has proven both knowledgeable and friendly on anything from a daily special to an espresso drink perfectly paired with a selection from the pastry case.
Another big draw is the fact that the owner is most always on premise. Where in today's world does one get to connect with business owners that take this much pride and invest this much time in their business?
If you're looking for a bit of old world charm, great coffee, nice service and a respite from the humdrum of everyday ... give Palio a look, you'll be glad you did!
Really like the location. Unfortunately the baristas and the coffee shop owner are all rude. They do not seem at all interested in offering even a small amount of customer service. If I'm going to spend $3.50 on a premium espresso beverage, there are ample other cafe's in the area. Their bad attitude has lost them a potential regular customer.
Cozy and intimate setting, good prices, and nice options for drinks and snacks. Also a good place to have a cute little dessert-and-coffee-date. However, I must go there on certain days, due to the fact that there is one female server who is quite obnoxious, and is often under the impression that everyone in the room wants to hear her rather un-witty and uninformed "soap box" comments, or what she feels are funny/charming statements. The specific example that comes to mind is her loudly vocalized stance on being strongly opposed to abortion. I'll refrain from going off on some social or political tangent here, because everyone has the right to their own viewpoints, but I would suggest to this employee three things: 1.) Customers do not come to receive these broadcasted pseudo-lectures from you; 2.) Keep in mind that there just might be a patron or two who would be sensitive to this particular topic (eg, victims of forced intercourse); 3.) Rather than wearing clothing that falsely suggests you might be "punk-rock" or liberal-minded, wear something that would give a better indication of your narrow-minded, uneducated, unprofessional "Agro-ness" so no one is confused when they walk into this sweet little coffee house.
Pros: Good beverages, tasty food
Cons: That one obnoxious employee...
I decided visit this coffee shop because a heard it was good. I'll admit it's located at a very cool spot right on Ladd's Circle in Ladd's Addition. Unfortunately, when I walked in I was greeted by a foul odor, like spoiled milk. The smell permeated throughout the shop but eventually my nostrils got used to it. The employees also seemed to be drinking the sour milk because they seemed smug and very bored. The drinks were ok not anything I would go out of my way for. It does have a really cool decor throughout the place though. Maybe, caught them on a bad day but as for my last it was really disappointing.
Pros: Great Decor, Great Location
Cons: Bad Smell, Bad Service
When I lived in Ladd's this was my favorite place to go. It's right on the beautiful Ladd's Circle and the ambience is slow, laid-back, peaceful, and park-like. The raised book-nook is cosy and there are board games and reading material for your pleasure. My other favorite table is like a picnic table in another nook-- it's cosy and makes you feel like you're hanging out in a park, but warm and dry. The interior is really neat and relaxing-- interesting windows and hanging lamps abound. The people behind the counter are always friendly, and they always have a selection of good vegan cookies. Fabulous un-rushed hangout spot. It's the best to take a walk around the rose gardens and stop here for refreshment.
Pros: relaxed hangout spot, vegan baked goods, location
Palio is great if you want a low-key place to read a book, play a game, or chat quietly with friends. The cheesecakes are fantastic, too!
Pros: Quiet, Yummy sweets