I am sure there are small plumbers out there who do a great job. I like Kennedy in part because they are big. We had a bozo who worked for them mess up a job. One phone call to the office and the problem was fixed - no extra charge - AND an apology. That happens with a small contractor you have no one to make it right for you. We have used Kennedy for over 15 years, and while the individual plumber may change, the great service never does. That is important to us.
PROS: Service, knowledge, did I mention service?
CONS: What else - Price - no worse than any other plumber
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