Yours Truly

★★★☆☆

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I went in here to get a personalized frame for my parent's 25th anniversary. I had a long conversation about wanting a vertical silver frame for a picture that I planned on using. I had a family member pick up the frame for me when it was done, because I had to work. When I opened the frame it was not what we had discussed and the engraving was done so the frame was horizontal. I figured, no problem I will just call and get it figured out (thinking they would be apologetic and sorry for the confusion). The exact opposite happened and both the owners argued with me (the paying customer) about how it was my fault and I said I wanted horizontal. The senile woman also stated that I signed the form, which she supposedly put horizontal on. Problem is...She never had me review the information on the form or even asked if it was all correct. I really thought she was listening to me when we had a conversation about the vertical picture I wanted to use, apparently not. She yelled and argued back at me (again, the paying customer who didn't get what they wanted) and said she would give me what I wanted at half price. I truly might have spent the extra money to get what I wanted for my parents IF I didn't get yelled at on the phone by the owners of this business. They were truly unprofessional and unapologetic for the miscommunication of my personalized frame. If there are any other personalized gift or engraving businesses that you could go to other than this one definitely go somewhere else! :(

1
★☆☆☆☆

I went in here to get a personalized frame for my parent's 25th anniversary. I had a long conversation about wanting a vertical silver frame for a picture that I planned on using. I had a family member pick up the frame for me when it was done, because I had to work. When I opened the frame it was not what we had discussed and the engraving was done so the frame was horizontal. I figured, no problem I will just call and get it figured out (thinking they would be apologetic and sorry for the confusion). The exact opposite happened and both the owners argued with me (the paying customer) about how it was my fault and I said I wanted horizontal. The senile woman also stated that I signed the form, which she supposedly put horizontal on. Problem is...She never had me review the information on the form or even asked if it was all correct. I really thought she was listening to me when we had a conversation about the vertical picture I wanted to use, apparently not. She yelled and argued back at me (again, the paying customer who didn't get what they wanted) and said she would give me what I wanted at half price. I truly might have spent the extra money to get what I wanted for my parents IF I didn't get yelled at on the phone by the owners of this business. They were truly unprofessional and unapologetic for the miscommunication of my personalized frame. If there are any other personalized gift or engraving businesses that you could go to other than this one definitely go somewhere else! :(

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I've used Yours Truly for a fair amount of embroidery over the last few years and they have done a great job. Their prices are reasonable and they always get things done in a timely manner. I'll definitely use them again.

4
★★★★☆

I've used Yours Truly for a fair amount of embroidery over the last few years and they have done a great job. Their prices are reasonable and they always get things done in a timely manner. I'll definitely use them again.

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The Yours Truly Gifts are personalized by embroidery. You and pick from thousands of designs and different article of clothing. You can embroider names and many other things. Great way to give something unique.

4
★★★★☆

The Yours Truly Gifts are personalized by embroidery. You and pick from thousands of designs and different article of clothing. You can embroider names and many other things. Great way to give something unique.

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I went into this shop hoping to have engraving done at a local business with a purchase from Tiffanys. When I questioned the available fonts the man serving me acted as if I had insulted him by having a customer opinion and wanting my engraved gift to be personalized. He then crumpled up the paper he had written down information on and said he wasn't going to do it and walked away from the counter. No provocation- simply a calm question regarding possible fonts that could go with the style of the piece- you'd think this would be a standard question for such a shop that would be met with understanding for a vision surrounding a personalized gift. Certainly one the rudest encounters I've had, especially with a small business owner undoubtedly relying on word of mouth. I would *not* recommend them. Horrible experience. Extremely rude staff.

0
★☆☆☆☆

I went into this shop hoping to have engraving done at a local business with a purchase from Tiffanys. When I questioned the available fonts the man serving me acted as if I had insulted him by having a customer opinion and wanting my engraved gift to be personalized. He then crumpled up the paper he had written down information on and said he wasn't going to do it and walked away from the counter. No provocation- simply a calm question regarding possible fonts that could go with the style of the piece- you'd think this would be a standard question for such a shop that would be met with understanding for a vision surrounding a personalized gift. Certainly one the rudest encounters I've had, especially with a small business owner undoubtedly relying on word of mouth. I would *not* recommend them. Horrible experience. Extremely rude staff.

 

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