Stamp-Connection

★★★★★
  • 109 NE Roberts Ave

    Gresham, OR 97030

    Map & Directions
  • 503-667-1133

About Stamp-Connection

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Hours
Mon - Fri: 9 a.m. - 5 p.m.

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It appears that their customer service is really poor. We have ordered numerous stamps from them and had hoped to have a good relationship, but it appears that their refusal to fix the order processing problems on their end is forcing us

3
★★★★★

It appears that their customer service is really poor. We have ordered numerous stamps from them and had hoped to have a good relationship, but it appears that their refusal to fix the order processing problems on their end is forcing us

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I have been using Stamp Connection for almost 10 years and they have always been extremely helpful, courteous, friendly and affordable. They have come through for me when I had special requests and rush jobs. I would highly recommend

3
★★★★★

I have been using Stamp Connection for almost 10 years and they have always been extremely helpful, courteous, friendly and affordable. They have come through for me when I had special requests and rush jobs. I would highly recommend

.

First of all, let me quote their pamphlet: "For 3 years in a row we have grown more than any other competitor in the industry. We attribute this to our commitment to quality and customer service".
Now, let me address quality:
I ordered a

3
★★★★★

First of all, let me quote their pamphlet: "For 3 years in a row we have grown more than any other competitor in the industry. We attribute this to our commitment to quality and customer service".
Now, let me address quality:
I ordered a

.

If you are looking for an embosser for your 6 year olds birthday cards, you have found your place. If you want anything more professional, I suggest you look elsewhere. While stamp connection has a large selection of embossers, including the rarer rectangle and long-reach embossers, I highly suggest you look elsewhere. First, our company received our embosser with the company logo yesterday, and it did not match the original simple art we sent them. The letters were very squished together, and it clearly did not match the original piece.
When I called stamp connection about this issue, they were huffy on the phone, and tried to make me feel guilty about wanting to exchange the embossing plate which they had messed up on, and tried to convince me that the embossing plate was the exact replica of the logo, even though all my co-workers and I could easily see the differences. Furthermore, they wouldn?t pay for the shipping to send it back (10 dollars), and tried to ?shame? me when I asked if they would pay for the shipping, telling me that it was ?just a couple of dollars?, and if I can?t afford that then I shouldn?t had ordered a 200 dollar embosser. This is not the way to treat your customer! To be fair, Stamp Connection is redoing the embosser, so they do deserve credit for that. But this does not make up for the fact that their custom embossers are not exact copies of your logo as they promise, and their customer service is patronizing and unprofessional. This company may be okay for arts and crafts, but if you are a professional looking for an embosser with your company?s logo, I do NOT recommend stamp connection.

0
★☆☆☆☆

If you are looking for an embosser for your 6 year olds birthday cards, you have found your place. If you want anything more professional, I suggest you look elsewhere. While stamp connection has a large selection of embossers, including the rarer rectangle and long-reach embossers, I highly suggest you look elsewhere. First, our company received our embosser with the company logo yesterday, and it did not match the original simple art we sent them. The letters were very squished together, and it clearly did not match the original piece.
When I called stamp connection about this issue, they were huffy on the phone, and tried to make me feel guilty about wanting to exchange the embossing plate which they had messed up on, and tried to convince me that the embossing plate was the exact replica of the logo, even though all my co-workers and I could easily see the differences. Furthermore, they wouldn?t pay for the shipping to send it back (10 dollars), and tried to ?shame? me when I asked if they would pay for the shipping, telling me that it was ?just a couple of dollars?, and if I can?t afford that then I shouldn?t had ordered a 200 dollar embosser. This is not the way to treat your customer! To be fair, Stamp Connection is redoing the embosser, so they do deserve credit for that. But this does not make up for the fact that their custom embossers are not exact copies of your logo as they promise, and their customer service is patronizing and unprofessional. This company may be okay for arts and crafts, but if you are a professional looking for an embosser with your company?s logo, I do NOT recommend stamp connection.

Pros: Many choices for embossers

Cons: Custom embossers did not match our simple company logo, patronizing customer service

 

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