Primepay Northwest Inc

★★★☆☆
  • 11130 SW Barbur Blvd Ste 200

    Portland, OR 97219

    Map & Directions
  • 503-245-0194

About Primepay Northwest Inc

2.7143 7
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Our company switched last year end to ADP, trust me, it was not my choice, but our CFO liked the savings factor. They offered us 6 months free, what they didn't tell us was that it wast the first 6 months! ALSO, the conversation was horrible! Anyway, they can take their savings and 6 months free, and give it to someone else to dupe. We are going back to PrimePay. Never should have left. Its true what they say, there is no such thing as a free lunch!

Beth

2
★★★★★

Our company switched last year end to ADP, trust me, it was not my choice, but our CFO liked the savings factor. They offered us 6 months free, what they didn't tell us was that it wast the first 6 months! ALSO, the conversation was horrible! Anyway, they can take their savings and 6 months free, and give it to someone else to dupe. We are going back to PrimePay. Never should have left. Its true what they say, there is no such thing as a free lunch!

Beth

Pros: Awesome Specialist!!!!

Cons: Cant think of...

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I recently switched from ADP to PrimePay. I should have done it sooner! As an office manager of a local manufacturing company, my time is critical. ADP, has done nothing but waste my time and give me the run around. In 2007, they made a HUGE error on our 941 filing. It is STILL not taken care of! After the 5th notice from the IRS, we completely had it. Every time I called ADP, they would transfer me to a different department and person. Come on, what happened to a local contact? Our owner finally got fed up and said look for a new service. Well, we found PrimePay and they have not only saved us money, BUT it is so nice to know that our representative is here in town. THANK YOU! OH, we still get notices from the IRS, I have left for 20th voice mail, and STILL have not heard back from ADP Tax. Thanks for nothing ADP>

2
★★★★★

I recently switched from ADP to PrimePay. I should have done it sooner! As an office manager of a local manufacturing company, my time is critical. ADP, has done nothing but waste my time and give me the run around. In 2007, they made a HUGE error on our 941 filing. It is STILL not taken care of! After the 5th notice from the IRS, we completely had it. Every time I called ADP, they would transfer me to a different department and person. Come on, what happened to a local contact? Our owner finally got fed up and said look for a new service. Well, we found PrimePay and they have not only saved us money, BUT it is so nice to know that our representative is here in town. THANK YOU! OH, we still get notices from the IRS, I have left for 20th voice mail, and STILL have not heard back from ADP Tax. Thanks for nothing ADP>

Pros: Customer Service and Pricing

Cons: None

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We switched to PrimePay in 2007. No problems in the beginning. But on December 2008 we received a letter from the IRS saying that they never received our Form 941 (Employer's Quarterly Federal Tax Return) from 1st and 3rd quarter. This happened previously for the 2nd quarter Form 941 as well which was finally received by the IRS. I called our payroll rep, faxed the form and told him to make sure to update me on the status. He said that he'll definitely call me with update before the end of the week. Nothing! I finally called and ask. He said he doesn't know and will find out and call me back. Nothing again! This goes on and on until finally today an IRS officer showed up unannounced to our office.

I have been trying to get a signature stamp from them so they can send our checks directly without our officer's signature for months. Everytime our payroll rep always says that he will send me the paperwork or he will talk to his supervisor, but we never receive the form or heard about it until I mention it again.

Horrible customer service, lots of mistakes!

0
★☆☆☆☆

We switched to PrimePay in 2007. No problems in the beginning. But on December 2008 we received a letter from the IRS saying that they never received our Form 941 (Employer's Quarterly Federal Tax Return) from 1st and 3rd quarter. This happened previously for the 2nd quarter Form 941 as well which was finally received by the IRS. I called our payroll rep, faxed the form and told him to make sure to update me on the status. He said that he'll definitely call me with update before the end of the week. Nothing! I finally called and ask. He said he doesn't know and will find out and call me back. Nothing again! This goes on and on until finally today an IRS officer showed up unannounced to our office.

I have been trying to get a signature stamp from them so they can send our checks directly without our officer's signature for months. Everytime our payroll rep always says that he will send me the paperwork or he will talk to his supervisor, but we never receive the form or heard about it until I mention it again.

Horrible customer service, lots of mistakes!

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Primepay is just a horrible service. Switched from a different payroll service last year and I have to agree with madeinoregon that although they are the cheapest alternative on the market you're better off just doing your payroll yourself with QuickBooks rather than put up with all the errors and mistakes that PrimePay WILL make. Officemaster, it sounds like you are a salesperson for primepay trying to write a fictitious summary filled with gross overstatements. My advice, If your small enough save the money and do payroll on your own or hire a more reputable company to do your companies payroll the right way.

0
★☆☆☆☆

Primepay is just a horrible service. Switched from a different payroll service last year and I have to agree with madeinoregon that although they are the cheapest alternative on the market you're better off just doing your payroll yourself with QuickBooks rather than put up with all the errors and mistakes that PrimePay WILL make. Officemaster, it sounds like you are a salesperson for primepay trying to write a fictitious summary filled with gross overstatements. My advice, If your small enough save the money and do payroll on your own or hire a more reputable company to do your companies payroll the right way.

Pros: cheap price

Cons: costly errors, no accountability

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I recently started a new job as bookkeeper for a small church where they use Prime Pay.

At my previous non-profit job, we were with ADP and loved it. We didn?t have a specific person who was our payroll specialist. You could talk to anyone and they could pull up your information.

Now, with Prime Pay, I am very disappointed and near exasperation. Here's just one example: They'd made mistakes on our payroll taxes last year and we just now received corrections, after I pressed them (We'd been waiting since March). When I received the corrections, our specialist had written us instructions to send the whole packet to Social Security. (They were a 941c and W-2's). Something didn't sound right about sending the 941c to Social Security. So, I called PrimePay to talk to a tax specialist.

They told me that they don't have tax specialists - you have to go through your regular payroll specialist. (Ours is nice, but very unknowledgeable, and I didn't think she'd have the answer.) When I talked to her, she actually said, "Yeah, after I sent the packet to you, I was thinking something didn?t sound right about sending everything to Social Security." But she never called us to tell us that, or to correct herself. (And these were very important papers that would have ended up in the wrong place!) So, I told her I thought we should send the 941c to the IRS. She agreed, and then couldn?t find the IRS address to send them to. Now, I have to do her footwork for her and call the IRS for the correct address. Aren't we paying Prime Pay to do this foot-work for us? I'd rather do payroll myself on QuickBooks! That's just one example of how disorganized and error-prone they are. They need to restructure how they run things.

0
★☆☆☆☆

I recently started a new job as bookkeeper for a small church where they use Prime Pay.

At my previous non-profit job, we were with ADP and loved it. We didn?t have a specific person who was our payroll specialist. You could talk to anyone and they could pull up your information.

Now, with Prime Pay, I am very disappointed and near exasperation. Here's just one example: They'd made mistakes on our payroll taxes last year and we just now received corrections, after I pressed them (We'd been waiting since March). When I received the corrections, our specialist had written us instructions to send the whole packet to Social Security. (They were a 941c and W-2's). Something didn't sound right about sending the 941c to Social Security. So, I called PrimePay to talk to a tax specialist.

They told me that they don't have tax specialists - you have to go through your regular payroll specialist. (Ours is nice, but very unknowledgeable, and I didn't think she'd have the answer.) When I talked to her, she actually said, "Yeah, after I sent the packet to you, I was thinking something didn?t sound right about sending everything to Social Security." But she never called us to tell us that, or to correct herself. (And these were very important papers that would have ended up in the wrong place!) So, I told her I thought we should send the 941c to the IRS. She agreed, and then couldn?t find the IRS address to send them to. Now, I have to do her footwork for her and call the IRS for the correct address. Aren't we paying Prime Pay to do this foot-work for us? I'd rather do payroll myself on QuickBooks! That's just one example of how disorganized and error-prone they are. They need to restructure how they run things.

Pros: Not expensive

Cons: Many errors and mistakes, not cost-effective

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I would beg to differ with the previous review. I currently work for a large siding company and have recently switched from ADP to PrimePay. It was the best move our company could have made! Not only did we save 20% on our payroll, but their service, timeliness and software product have been great. If my CFO and I would have realized that we could be saving that much money AND get better service, we would have made the change sooner. I am also pleased to know that I am working with someone on a local level. There is no reason why anyone should have to deal with a call center or never get a "live" person. We have been with them for 2 years without a single problem. Kudos!

2
★★★★★

I would beg to differ with the previous review. I currently work for a large siding company and have recently switched from ADP to PrimePay. It was the best move our company could have made! Not only did we save 20% on our payroll, but their service, timeliness and software product have been great. If my CFO and I would have realized that we could be saving that much money AND get better service, we would have made the change sooner. I am also pleased to know that I am working with someone on a local level. There is no reason why anyone should have to deal with a call center or never get a "live" person. We have been with them for 2 years without a single problem. Kudos!

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I've used 3 payroll companies over the years and I have to say this company gave the worst customer service and the errors were never-ending. The specialists were not very knowledgeable and I was switched between 3 different ones within a months time! Small company, decent rates but the professionalism reflects the cheaper price.

0
★☆☆☆☆

I've used 3 payroll companies over the years and I have to say this company gave the worst customer service and the errors were never-ending. The specialists were not very knowledgeable and I was switched between 3 different ones within a months time! Small company, decent rates but the professionalism reflects the cheaper price.

Pros: Competitive Pricing

Cons: The lack of Professionalism.

 

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