Oil Can Henry's

★★★★☆
  • 2055 NW Town Ctr Dr

    Beaverton, OR 97006

    Map & Directions
  • 503-617-9755

About Oil Can Henry's

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Automotive

Automotive
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4.0 2
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*** SEE UPDATE BELOW***

I'd been told by many people to go to Oil Can Henry's, but I really don't see why anyone would ever go there.

I asked for three things . . . an oil change, a brake light and the 20 point check.

Instead I got oil squirted on the INSIDE of my car (the back rest of the front passenger seat) and on the OUTSIDE of the car.

They didn't reset the oil change indicator.

They didn't change my brake light.

The manager apologized for the oil getting squirted inside my car and offered to reimburse me for a detailing. I said that would be fine. He said to pay for it, bring him the receipt and he would give me a check.

I went back four times to try and catch the manager, finally three weeks later I caught up with him and he said he couldn't cut me a check right away but that I had to fill out some paperwork and corporate would send me a check by Tuesday.

That was two weeks ago.

I stopped by once last week and was told "don't worry, you'll get it".

I'm sick of empty promises, and am giving up on this company. I would've tried them again - I was ok with a mistake being made, but I'm not ok with the manager lying to me.

*** UPDATE ***
The day after writing this I spoke with an upper level manager at Oil Can Henry's corporate offices. Within a week Oil Can Henry's followed through with their promise, giving me a reimbursement. They also gave me my next two services for free should I choose to return.

1
★★★☆☆

*** SEE UPDATE BELOW***

I'd been told by many people to go to Oil Can Henry's, but I really don't see why anyone would ever go there.

I asked for three things . . . an oil change, a brake light and the 20 point check.

Instead I got oil squirted on the INSIDE of my car (the back rest of the front passenger seat) and on the OUTSIDE of the car.

They didn't reset the oil change indicator.

They didn't change my brake light.

The manager apologized for the oil getting squirted inside my car and offered to reimburse me for a detailing. I said that would be fine. He said to pay for it, bring him the receipt and he would give me a check.

I went back four times to try and catch the manager, finally three weeks later I caught up with him and he said he couldn't cut me a check right away but that I had to fill out some paperwork and corporate would send me a check by Tuesday.

That was two weeks ago.

I stopped by once last week and was told "don't worry, you'll get it".

I'm sick of empty promises, and am giving up on this company. I would've tried them again - I was ok with a mistake being made, but I'm not ok with the manager lying to me.

*** UPDATE ***
The day after writing this I spoke with an upper level manager at Oil Can Henry's corporate offices. Within a week Oil Can Henry's followed through with their promise, giving me a reimbursement. They also gave me my next two services for free should I choose to return.

.

We take both our cars here for the regular oil changes. They are a lot cheaper than the dealership. You can sit in your car whilst they rush round to complete the really quick service. They are extremely courteous & friendly. They offer us a newspaper to read while we're waiting. Aside from the oil change, they only recommend other things if they're absolutely necessary. Unlike other places, they're not pushing lots of unnecessary services to make money out of you. They just want to get you back on the road quickly.

PROS: Fast & friendly service. Don't even need to get out the car.
CONS: None - bravo!

5
★★★★★

We take both our cars here for the regular oil changes. They are a lot cheaper than the dealership. You can sit in your car whilst they rush round to complete the really quick service. They are extremely courteous & friendly. They offer us a newspaper to read while we're waiting. Aside from the oil change, they only recommend other things if they're absolutely necessary. Unlike other places, they're not pushing lots of unnecessary services to make money out of you. They just want to get you back on the road quickly.

PROS: Fast & friendly service. Don't even need to get out the car.
CONS: None - bravo!

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