Jiffy Lube

★★★☆☆
  • 3035 Lancaster Dr NE

    Salem, OR 97305

    Map & Directions
  • 503-363-0227

About Jiffy Lube

Hours
Mon. - Fri. 8am - 7pm;Sat. - Sun. 8am - 6pm

Automotive

Automotive
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I love this location. I always go there. I only had one bad experience but I just happened to be on the weekly survey and I reported my experience. The next day the manager called and left a message on my answering machine. He called again the next day and the next until I finally called him back. He apologized and offered me a free service. I thought that was awesome.
About a year ago, I went to the 101 lancaster location and they were the worst. I went there because they were having a sale. They tried to make me pay extra for my oil filter, which the Walmart location never does. The manager's excuse is that the 2 stores are not owned by the same people. Wow! I received no vacuum service, no windshield fluid check, no nothing.....they didn't offer to sell me anything either and I'm sure they are supposed to at least try! Aren't they supposed to open the door for you also? Ha, what a laugh.....If anyone is reading this, I recommend the Walmart location above any other!

5
★★★★★

I love this location. I always go there. I only had one bad experience but I just happened to be on the weekly survey and I reported my experience. The next day the manager called and left a message on my answering machine. He called again the next day and the next until I finally called him back. He apologized and offered me a free service. I thought that was awesome.
About a year ago, I went to the 101 lancaster location and they were the worst. I went there because they were having a sale. They tried to make me pay extra for my oil filter, which the Walmart location never does. The manager's excuse is that the 2 stores are not owned by the same people. Wow! I received no vacuum service, no windshield fluid check, no nothing.....they didn't offer to sell me anything either and I'm sure they are supposed to at least try! Aren't they supposed to open the door for you also? Ha, what a laugh.....If anyone is reading this, I recommend the Walmart location above any other!

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It was a beautiful sunny day....a nice way to start the day....and then I went to this Jiffy Lube! Geesh! Not only did I take one automobile but I had a friend who met me there with my other car as well. Their benefit...my loss....the "gentle"man (yeah, right) "taking care of me" (uh huh) tried to sell me everything that wasn't bolted down, I swear, including an air filter that I had just changed six days prior!!!!! I kept telling him, I'm just here for an oil change...and he would proceed to try to get me buy a number of different services. As I kept turning him down the ruder he got. Here's the banger....when I finally asked to speak to the manager....he stated he WAS the manager! UGH!! Nope Notta Never again. Not only will I ever go back, I've continued to spread the word....DON'T BOTHER going here!! This was the second time I have been treated with such dis-service with this business at this location. Remedy: I now take my vehicles to the other end of Lancaster to Oil Can Henry's!!

1
★☆☆☆☆

It was a beautiful sunny day....a nice way to start the day....and then I went to this Jiffy Lube! Geesh! Not only did I take one automobile but I had a friend who met me there with my other car as well. Their benefit...my loss....the "gentle"man (yeah, right) "taking care of me" (uh huh) tried to sell me everything that wasn't bolted down, I swear, including an air filter that I had just changed six days prior!!!!! I kept telling him, I'm just here for an oil change...and he would proceed to try to get me buy a number of different services. As I kept turning him down the ruder he got. Here's the banger....when I finally asked to speak to the manager....he stated he WAS the manager! UGH!! Nope Notta Never again. Not only will I ever go back, I've continued to spread the word....DON'T BOTHER going here!! This was the second time I have been treated with such dis-service with this business at this location. Remedy: I now take my vehicles to the other end of Lancaster to Oil Can Henry's!!

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Well, you can't drive cross country without getting an oil change somewhere, right? We stopped here because it was right off the highway. They did not try to "upsell" us on any extras (My truck was still new) But did recommend the right kind of oil based on the kind of driving we had ahead of us (Mountains, desert) Fast, quick and easy, and free coffee!

4
★★★★☆

Well, you can't drive cross country without getting an oil change somewhere, right? We stopped here because it was right off the highway. They did not try to "upsell" us on any extras (My truck was still new) But did recommend the right kind of oil based on the kind of driving we had ahead of us (Mountains, desert) Fast, quick and easy, and free coffee!

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