Shilo Inn Suites Hotel Bend

★☆☆☆☆
  • 3105 Ne O B Riley Rd

    Bend, OR 97701

    Map & Directions
  • 866-215-6641

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We stayed here in June, 2006 - the first time we'd ever stayed at any Shilo Inn. We chose it because, with two young kids who sleep early, we need a suite. And also because it was the most expensive hotel we found in Bend, and we assumed that would afford us some luxury after a long drive from San Francisco.

Boy, were we mistaken! We'll never stay here again, nor will we ever stay at any Shilo Inn again. Here's why:

1) Our "suite" was actually only a single room, very much like other single rooms we could've reserved at another hotel for a much lower price. I went to the front desk to purchase an upgrade, but was told that the hotel doesn't actually have any suites. Isn't that false advertising?

2) We had extra visitors in our room -- gnats and spiders, even a dead spider on the ceiling that housekeeping had never removed. By the time these guests showed up, my wife and kids were all asleep so I decided not to bother asking for another room.

3) Worse than that, when my daughter woke up and pushed the covers off of her in the morning, we discovered a hard-shelled, beetle-like bug crawling in the bed!

I explained all this to the front desk person when checking out, but all she managed was a quick "I'm sorry" as she told me where I needed to sign for payment.

When we got back home, I emailed all these concerns to the hotel email address listed on Shilo's web site, and also sent a copy to the corporate email address, too. To this date, more than 2 weeks later, the hotel staff has not replied.

I did receive a letter by snail mail from the corporate office, with the following explanations:

1) Across the hotel industry, "suite" no longer means two rooms. The letter included a quote from Webster's dictionary for the word "suite."

2) Gnats, spiders, and bugs are "commonplace during the summer when the location is along a river."

Included with the letter was a voucher for a free night at any Shilo Inn. We won't be needing it.....

1
★☆☆☆☆

We stayed here in June, 2006 - the first time we'd ever stayed at any Shilo Inn. We chose it because, with two young kids who sleep early, we need a suite. And also because it was the most expensive hotel we found in Bend, and we assumed that would afford us some luxury after a long drive from San Francisco.

Boy, were we mistaken! We'll never stay here again, nor will we ever stay at any Shilo Inn again. Here's why:

1) Our "suite" was actually only a single room, very much like other single rooms we could've reserved at another hotel for a much lower price. I went to the front desk to purchase an upgrade, but was told that the hotel doesn't actually have any suites. Isn't that false advertising?

2) We had extra visitors in our room -- gnats and spiders, even a dead spider on the ceiling that housekeeping had never removed. By the time these guests showed up, my wife and kids were all asleep so I decided not to bother asking for another room.

3) Worse than that, when my daughter woke up and pushed the covers off of her in the morning, we discovered a hard-shelled, beetle-like bug crawling in the bed!

I explained all this to the front desk person when checking out, but all she managed was a quick "I'm sorry" as she told me where I needed to sign for payment.

When we got back home, I emailed all these concerns to the hotel email address listed on Shilo's web site, and also sent a copy to the corporate email address, too. To this date, more than 2 weeks later, the hotel staff has not replied.

I did receive a letter by snail mail from the corporate office, with the following explanations:

1) Across the hotel industry, "suite" no longer means two rooms. The letter included a quote from Webster's dictionary for the word "suite."

2) Gnats, spiders, and bugs are "commonplace during the summer when the location is along a river."

Included with the letter was a voucher for a free night at any Shilo Inn. We won't be needing it.....

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