Cleanery

★★★☆☆

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As a costume designer and vintage clothing re-designer I have taken hundreds of garments to the Cleanery. Wonderful every time!

5
★★★★★

As a costume designer and vintage clothing re-designer I have taken hundreds of garments to the Cleanery. Wonderful every time!

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I was mistakenly referred to these cleaners by a relative - they meant to direct me to a cleaner across town. I took two brand new formal shirts in to be pressed - how could that go wrong? Fast turn around, friendly service, but when I got the shirts back they hadn't taken the collar stays out and had pressed the collar with them in. Not only was the cotton polished, but the distinct imprint of the stays is now permanently visible. When I dropped off my shirts, they asked me about removing buttons, etc. and had a service for that - but nothing for collar stays?? Later I noticed that the sizing in the cuffs was also showing through, due to the over-pressing/polishing of the fabric.

I've recently moved from Southern California where the cleaning business is extremely competitive and the stakes are high. I'm not happy at all that two brand new shirts are now damaged due to poor handling.

Stupidly, I returned with an antique vest for cleaning - it only needed some basic service; again, how could it go wrong? When I got it back, stains that were not apparent before were visible with a note attached claiming that no further cleaning was possible without ruining the fabric. But the stains hadn't been there before (if they were, they weren't that noticeable - so what happened?) I understand that working with specialty fabrics and antiques can be touchy, but shouldn't someone have warned me about it before I left the garment with them? Furthermore, no one mentioned it or explained about it when I picked it up.

Friendly smiles and quick turnaround only go so far - I'd gladly put up with some attitude and wait an extra day to preserve the life and look of my clothes!

1
★☆☆☆☆

I was mistakenly referred to these cleaners by a relative - they meant to direct me to a cleaner across town. I took two brand new formal shirts in to be pressed - how could that go wrong? Fast turn around, friendly service, but when I got the shirts back they hadn't taken the collar stays out and had pressed the collar with them in. Not only was the cotton polished, but the distinct imprint of the stays is now permanently visible. When I dropped off my shirts, they asked me about removing buttons, etc. and had a service for that - but nothing for collar stays?? Later I noticed that the sizing in the cuffs was also showing through, due to the over-pressing/polishing of the fabric.

I've recently moved from Southern California where the cleaning business is extremely competitive and the stakes are high. I'm not happy at all that two brand new shirts are now damaged due to poor handling.

Stupidly, I returned with an antique vest for cleaning - it only needed some basic service; again, how could it go wrong? When I got it back, stains that were not apparent before were visible with a note attached claiming that no further cleaning was possible without ruining the fabric. But the stains hadn't been there before (if they were, they weren't that noticeable - so what happened?) I understand that working with specialty fabrics and antiques can be touchy, but shouldn't someone have warned me about it before I left the garment with them? Furthermore, no one mentioned it or explained about it when I picked it up.

Friendly smiles and quick turnaround only go so far - I'd gladly put up with some attitude and wait an extra day to preserve the life and look of my clothes!

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The Cleanery is a great dry cleaning shop. The prices are very reasonable, the employees are friendly and they have very quick turn around. One time I even dropped off a suit to be cleaned and hadn't noticed that there was a stain on it. They called me to let me know about the stain and to tell me that the ordinary cleaning hadn't taken it out. They could try another tactic but there was a small chance it could damage the suit. I told them to go ahead and try it, they did and...good as new. I really appreciated the call to let me know about my options.

4
★★★★☆

The Cleanery is a great dry cleaning shop. The prices are very reasonable, the employees are friendly and they have very quick turn around. One time I even dropped off a suit to be cleaned and hadn't noticed that there was a stain on it. They called me to let me know about the stain and to tell me that the ordinary cleaning hadn't taken it out. They could try another tactic but there was a small chance it could damage the suit. I told them to go ahead and try it, they did and...good as new. I really appreciated the call to let me know about my options.

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