Southwest Family Physicians

★★★☆☆
At SW Family Physicians, we offer comprehensive patient-centered healthcare for your family, the old fashioned way. Our staff is dedicated to serving your individual health needs. With a variety of experience and specialties in the same clinic, we offer well rounded, full service healthcare.
  • 11900 Southwest Greenburg Road

    Tigard, OR 97223

    Map & Directions
  • 503-620-5556

Health & Medical

Health & Medical
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Horrible experience after 20 years of going to this practice. It has gone downhill as I used to think very highly of my doctor and the office overall. I had a very serious condition that required an immediate referral. Not only did they

3
★★★★★

Horrible experience after 20 years of going to this practice. It has gone downhill as I used to think very highly of my doctor and the office overall. I had a very serious condition that required an immediate referral. Not only did they

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Fantastic people to work with. They have Doctors with great reputations, highly recommended and communication with the staff has been easy. I like this place, going to keep working with them.

5
★★★★★

Fantastic people to work with. They have Doctors with great reputations, highly recommended and communication with the staff has been easy. I like this place, going to keep working with them.

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I think this Dr's office is awesome. The people that work there are great and Dr. Cynthia has good credentials and a lot of experience. I know they had some trouble with people in their billing department, but other than that they are very

3
★★★★★

I think this Dr's office is awesome. The people that work there are great and Dr. Cynthia has good credentials and a lot of experience. I know they had some trouble with people in their billing department, but other than that they are very

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Beware of hidden costs with Oregon Medical Weight Loss program!!! It is an awesome program and I would definitely recommend it. Just be sure to ask about charges for every single thing they do for you! I was led to believe that a sleep

3
★★★★★

Beware of hidden costs with Oregon Medical Weight Loss program!!! It is an awesome program and I would definitely recommend it. Just be sure to ask about charges for every single thing they do for you! I was led to believe that a sleep

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THIS OFFICE REQUIRES YOUR SOCIAL SECURITY NUMBER TO SEE YOU. I was discharged as a patient for NOT giving my social security number. Then they had the gull to say they were going to CHARGE me for the visit. I had to talk to the office

3
★★★★★

THIS OFFICE REQUIRES YOUR SOCIAL SECURITY NUMBER TO SEE YOU. I was discharged as a patient for NOT giving my social security number. Then they had the gull to say they were going to CHARGE me for the visit. I had to talk to the office

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I once would have wrote a very nice review for these folks. However, after being a patient for 20 years I can say I will not set foot in this place again! One of their providers is excellent...but she only sees people for mental health issues now. She was worth putting up with the rude front desk and the nasty billing office for many years. But with out her this place is just a nightmare. Some of their other providers are still pretty good but I just can't stomach being screwed by the billing department to the tune of $800 to see a "pretty good" provider. They have a horrible rating with the Better Business Bureau and most of the complaints are for billing practices. Check it for your yourself. That alone should keep you away from here. The front desk has improved somewhat but is a bit of a rotating door. The doctor who owns this place is focused on her "medical weight loss" program where you buy all your packaged food from them and go on a 700 calorie a day diet. Then you visit them every week and it gets expensive. They performed a medical procedure on me that apparently they didn't know WHY they were doing it...as the correct reason was not listed anywhere in there records. That's a little frightening. They have me listed for a condition I do not have me on which they were giving me medication for. I don't think that there was any harm in this considering the medication. I just think it is how they get your health insurance to pay for the "medical weight loss" program. Anyway...just check the Better Business Bureau complaints listed for your next doctors office regardless of where you go and you might save yourself some grief and some cash.

1
★☆☆☆☆

I once would have wrote a very nice review for these folks. However, after being a patient for 20 years I can say I will not set foot in this place again! One of their providers is excellent...but she only sees people for mental health issues now. She was worth putting up with the rude front desk and the nasty billing office for many years. But with out her this place is just a nightmare. Some of their other providers are still pretty good but I just can't stomach being screwed by the billing department to the tune of $800 to see a "pretty good" provider. They have a horrible rating with the Better Business Bureau and most of the complaints are for billing practices. Check it for your yourself. That alone should keep you away from here. The front desk has improved somewhat but is a bit of a rotating door. The doctor who owns this place is focused on her "medical weight loss" program where you buy all your packaged food from them and go on a 700 calorie a day diet. Then you visit them every week and it gets expensive. They performed a medical procedure on me that apparently they didn't know WHY they were doing it...as the correct reason was not listed anywhere in there records. That's a little frightening. They have me listed for a condition I do not have me on which they were giving me medication for. I don't think that there was any harm in this considering the medication. I just think it is how they get your health insurance to pay for the "medical weight loss" program. Anyway...just check the Better Business Bureau complaints listed for your next doctors office regardless of where you go and you might save yourself some grief and some cash.

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I have gone to this clinic for 20 years. I am very angry that I just bent over and paid them $800 for something that is there mistake. I offered to split the difference with them, but they threatened me with collections. The money was

3
★★★★★

I have gone to this clinic for 20 years. I am very angry that I just bent over and paid them $800 for something that is there mistake. I offered to split the difference with them, but they threatened me with collections. The money was

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I started my journey with Oregon Medical Weight loss on June 10th, I have lost 30 pounds so far on the meal replacement program.\r
The staff is very friendly and supportive. I don't feel like a number in a waiting room, and I don't feel

3
★★★★★

I started my journey with Oregon Medical Weight loss on June 10th, I have lost 30 pounds so far on the meal replacement program.\r
The staff is very friendly and supportive. I don't feel like a number in a waiting room, and I don't feel

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I've been going to The Center for Medical Weight Loss in the Southwest Family Physicians office now for over a year. Everyone there is very friendly and very helpful. They treat their patients like family and go above and beyond to make

3
★★★★★

I've been going to The Center for Medical Weight Loss in the Southwest Family Physicians office now for over a year. Everyone there is very friendly and very helpful. They treat their patients like family and go above and beyond to make

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I have begged doctors my whole life to listen to me when I told them that something was wrong with how easily I was gaining weight despite having a very healthy diet and exercising like mad. Yet each doctor I saw told me I was "fine," that

3
★★★★★

I have begged doctors my whole life to listen to me when I told them that something was wrong with how easily I was gaining weight despite having a very healthy diet and exercising like mad. Yet each doctor I saw told me I was "fine," that

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I've been getting Acupuncture from SWFP for over 5 years. The service is great and the staff is very professional and welcoming. I would highly recommend coming here for Acupuncture. Collin Stoll is by far the best Chinese Medicine

3
★★★★★

I've been getting Acupuncture from SWFP for over 5 years. The service is great and the staff is very professional and welcoming. I would highly recommend coming here for Acupuncture. Collin Stoll is by far the best Chinese Medicine

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I went to this clinic growing up but after my last visit I will not return! When I went in I had to wait 20-30 minutes which seemed like a while, but who expects to go to a doctor's office and not wait.........Once I was in the exam room I waited longer for the Doctor and once she finally came in she was asked to step out to handle someone else's issue. I was there with my newborn and 2 year old for over an hour before I was seen by the doctor. I was so frustrated!
Since there has been a billing mistake and I've called 3 times and have never been able to speak to anyone. Never once have my messages been returned.

1
★☆☆☆☆

I went to this clinic growing up but after my last visit I will not return! When I went in I had to wait 20-30 minutes which seemed like a while, but who expects to go to a doctor's office and not wait.........Once I was in the exam room I waited longer for the Doctor and once she finally came in she was asked to step out to handle someone else's issue. I was there with my newborn and 2 year old for over an hour before I was seen by the doctor. I was so frustrated!
Since there has been a billing mistake and I've called 3 times and have never been able to speak to anyone. Never once have my messages been returned.

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1 out of 1 people found this review helpful.

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I usually don't write reviews but after my recent experience with these people, I had to do this and warn all my fellow beings, so that they don't become victims of this facility. First off, the mid wifes as well as the staff are worst of

3
★★★★★

I usually don't write reviews but after my recent experience with these people, I had to do this and warn all my fellow beings, so that they don't become victims of this facility. First off, the mid wifes as well as the staff are worst of

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I have been going here for many years, and service hs gone downhill. I have wanted to change for awhile but after getting beat up by their office staff (Jennifer) it was the last straw. I have been given prescriptions for multiple drugs that were dangerous together (the pharmacist refused to give them to me even though prescribed by Alexandra PA), they hold me hostage by only giving enough drugs to make it until my next visit, and then shorting me by a couple of days, then you can't get them to move an inch to get what you need until your visit. This weekend, Jenniifer lied to me, Alexandra (PA) said I could wait until Monday, when I called Monday morning and told one of the staf that the lady I spoke to on Saturday was rude, they messed my RX up again, and I called later, the receptionist said I should talk to the lady I talked to on Saturday ... Jennifer got on the phone and her first words were, "before we take care of anything else I hear you said I was rude on Saturday and we need to take care of this before we do anything else." I thought, you've got to be kidding me, and then I blew up, I will never set a foot in this clinic ever again ... you would be wise to avoid them. In the almost 20 years I have been going here they have gone steadily downhill as a love for money has replaced a love for people. t is almost like raising a child to be good and then waking up one day and they are a criminal. AVOID THIS PLACE!

1
★☆☆☆☆

I have been going here for many years, and service hs gone downhill. I have wanted to change for awhile but after getting beat up by their office staff (Jennifer) it was the last straw. I have been given prescriptions for multiple drugs that were dangerous together (the pharmacist refused to give them to me even though prescribed by Alexandra PA), they hold me hostage by only giving enough drugs to make it until my next visit, and then shorting me by a couple of days, then you can't get them to move an inch to get what you need until your visit. This weekend, Jenniifer lied to me, Alexandra (PA) said I could wait until Monday, when I called Monday morning and told one of the staf that the lady I spoke to on Saturday was rude, they messed my RX up again, and I called later, the receptionist said I should talk to the lady I talked to on Saturday ... Jennifer got on the phone and her first words were, "before we take care of anything else I hear you said I was rude on Saturday and we need to take care of this before we do anything else." I thought, you've got to be kidding me, and then I blew up, I will never set a foot in this clinic ever again ... you would be wise to avoid them. In the almost 20 years I have been going here they have gone steadily downhill as a love for money has replaced a love for people. t is almost like raising a child to be good and then waking up one day and they are a criminal. AVOID THIS PLACE!

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1 out of 1 people found this review helpful.

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I have been going here for almost 20 years for my primary care. It has been going downhill for years and since my primary care (Jan Maybee) left to follow other ventures it is unbearable. Today I am finally getting away from this horrible

3
★★★★★

I have been going here for almost 20 years for my primary care. It has been going downhill for years and since my primary care (Jan Maybee) left to follow other ventures it is unbearable. Today I am finally getting away from this horrible

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I wouldn't even know where to begin.\r
\r
Terrible billing department. Rude front desk staff. Unfriendly nurses. Doctors at least 45 minutes late for each appointment. \r
\r
My mom was misdiagnosed here. She had a skin rash. They

3
★★★★★

I wouldn't even know where to begin.\r
\r
Terrible billing department. Rude front desk staff. Unfriendly nurses. Doctors at least 45 minutes late for each appointment. \r
\r
My mom was misdiagnosed here. She had a skin rash. They

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I've gone to this clinic for several years for my yearly exam. Every time they have made billing mistakes to my insurance. The billing staff does not return phone calls. You must ask to speak with someone. VM goes to never never land. Thank goodness I am healthy. I could not trust these guys to give good health care with such poor customer service. Appointments always run late. The billing mistakes are unacceptable. There is not accountability and apology for their mistakes. Seek your healthcare elsewhere where your time and energy are respected.

2
★★☆☆☆

I've gone to this clinic for several years for my yearly exam. Every time they have made billing mistakes to my insurance. The billing staff does not return phone calls. You must ask to speak with someone. VM goes to never never land. Thank goodness I am healthy. I could not trust these guys to give good health care with such poor customer service. Appointments always run late. The billing mistakes are unacceptable. There is not accountability and apology for their mistakes. Seek your healthcare elsewhere where your time and energy are respected.

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1 out of 1 people found this review helpful.

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I have been going to this clinic for 14 years. No longer. I can't begin to tell you how many mistakes have been made, how long I've waited on the phone, how horrible the business office is. In fact, down right NASTY. If you happen to have a biopsy, they send you home with cancer material, scare the hell out of you before the lab tests even come back. For crying out loud, no proof of anything. No reason for that AT ALL. I've had so many bad experiences in the last four years, I simply will never go back. Horrible. Horrible. Every single time, yes, every single time I have to call this office for any reason whatsoever, I am frustrated beyond my limits. When I had insurance I was treated like a normal human being. When I didn't have insurance I was never treated so bad in my life. It was embarassing and unacceptable. Incredible. Dr. Gulick needs to hire some people at the front desk and doctors that work more than two days a week. The poor girls at the front desk. It's a revolving door; a new girl there every time you go in. Would you say something is wrong? Good luck getting anyone to answer the phone or getting a return call back. Ridiculous. I would NOT recommend this clinic to anyone, ever. 14 years ago it was a pleasant and very nice place to be seen. Now, no way. Really, don't even make an appointment. It just gets worse and worse.

1
★☆☆☆☆

I have been going to this clinic for 14 years. No longer. I can't begin to tell you how many mistakes have been made, how long I've waited on the phone, how horrible the business office is. In fact, down right NASTY. If you happen to have a biopsy, they send you home with cancer material, scare the hell out of you before the lab tests even come back. For crying out loud, no proof of anything. No reason for that AT ALL. I've had so many bad experiences in the last four years, I simply will never go back. Horrible. Horrible. Every single time, yes, every single time I have to call this office for any reason whatsoever, I am frustrated beyond my limits. When I had insurance I was treated like a normal human being. When I didn't have insurance I was never treated so bad in my life. It was embarassing and unacceptable. Incredible. Dr. Gulick needs to hire some people at the front desk and doctors that work more than two days a week. The poor girls at the front desk. It's a revolving door; a new girl there every time you go in. Would you say something is wrong? Good luck getting anyone to answer the phone or getting a return call back. Ridiculous. I would NOT recommend this clinic to anyone, ever. 14 years ago it was a pleasant and very nice place to be seen. Now, no way. Really, don't even make an appointment. It just gets worse and worse.

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1 out of 1 people found this review helpful.

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I have never dealt with a more poorly run business in my life. The billing office is a complete disaster, and I was even told they they don't give refunds even though I overpaid! Not only are they keeping the money that they owe me, but the doctor that I saw there (Dr. Gulick), who by the way is the owner of the clinic, was over an hour late,barely even looked me in the eye during our visit, and sounded like she was repeating something scripted that she has said 1000 times. The most enthusiasm I saw out of her was when I asked about prices and how much I was going to be paying her. This lady doesn't seem to care about her patients besides their wallets, and I would rather step in front of a truck than hand my healthcare over to the likes of that woman. If you want to be treated like a cash-cow instead of a human being, then by all means, go to this clinic, otherwise, take my advice and stay away from this greedy, dishonest, unorganized, nightmare of a business!

1
★☆☆☆☆

I have never dealt with a more poorly run business in my life. The billing office is a complete disaster, and I was even told they they don't give refunds even though I overpaid! Not only are they keeping the money that they owe me, but the doctor that I saw there (Dr. Gulick), who by the way is the owner of the clinic, was over an hour late,barely even looked me in the eye during our visit, and sounded like she was repeating something scripted that she has said 1000 times. The most enthusiasm I saw out of her was when I asked about prices and how much I was going to be paying her. This lady doesn't seem to care about her patients besides their wallets, and I would rather step in front of a truck than hand my healthcare over to the likes of that woman. If you want to be treated like a cash-cow instead of a human being, then by all means, go to this clinic, otherwise, take my advice and stay away from this greedy, dishonest, unorganized, nightmare of a business!

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1 out of 1 people found this review helpful.

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I have never dealt with a more poorly run business in my life. The billing office is a complete disaster, and I was even told they they don't give refunds even though I overpaid! Not only are they keeping the money that they owe me, but the doctor that I saw there (Dr. Gulick), who by the way is the owner of the clinic, was over an hour late,barely even looked me in the eye during our visit, and sounded like she was repeating something scripted that she has said 1000 times. The most enthusiasm I saw out of her was when I asked about prices and how much I was going to be paying her. This lady doesn't seem to care about her patients besides their wallets, and I would rather step in front of a truck than hand my healthcare over to the likes of that woman. If you want to be treated like a cash-cow instead of a human being, then by all means, go to this clinic, otherwise, take my advice and stay away from this greedy, dishonest, unorganized, nightmare of a business!

0
★☆☆☆☆

I have never dealt with a more poorly run business in my life. The billing office is a complete disaster, and I was even told they they don't give refunds even though I overpaid! Not only are they keeping the money that they owe me, but the doctor that I saw there (Dr. Gulick), who by the way is the owner of the clinic, was over an hour late,barely even looked me in the eye during our visit, and sounded like she was repeating something scripted that she has said 1000 times. The most enthusiasm I saw out of her was when I asked about prices and how much I was going to be paying her. This lady doesn't seem to care about her patients besides their wallets, and I would rather step in front of a truck than hand my healthcare over to the likes of that woman. If you want to be treated like a cash-cow instead of a human being, then by all means, go to this clinic, otherwise, take my advice and stay away from this greedy, dishonest, unorganized, nightmare of a business!

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I was a patient of the midwives in the practice for almost my entire pregnancy. So many things went wrong, it was constant. Wrong lab results in my chart, really incompetent staff with incorrect appointment times, they instill no confidence that they can actually deliver any babies. The worst part is that I transferred care over two weeks ago to a new midwife, they have had a request for my records to be faxed for two and a half weeks and they "haven't gotten to it." I'm 37 WEEKS PREGNANT!! I could go into labor at any time and there are no records of my blood tests or ultrasounds. These people are a wreck. Please do yourself a favor, dont even consider going there.

1
★☆☆☆☆

I was a patient of the midwives in the practice for almost my entire pregnancy. So many things went wrong, it was constant. Wrong lab results in my chart, really incompetent staff with incorrect appointment times, they instill no confidence that they can actually deliver any babies. The worst part is that I transferred care over two weeks ago to a new midwife, they have had a request for my records to be faxed for two and a half weeks and they "haven't gotten to it." I'm 37 WEEKS PREGNANT!! I could go into labor at any time and there are no records of my blood tests or ultrasounds. These people are a wreck. Please do yourself a favor, dont even consider going there.

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1 out of 1 people found this review helpful.

.

I was a patient of the midwives in the practice for almost my entire pregnancy. So many things went wrong, it was constant. Wrong lab results in my chart, really incompetent staff with incorrect appointment times, they instill no confidence that they can actually deliver any babies. The worst part is that I transferred care over two weeks ago to a new midwife, they have had a request for my records to be faxed for two and a half weeks and they "haven't gotten to it." I'm 37 WEEKS PREGNANT!! I could go into labor at any time and there are no records of my blood tests or ultrasounds. These people are a wreck. Please do yourself a favor, dont even consider going there.

0
★☆☆☆☆

I was a patient of the midwives in the practice for almost my entire pregnancy. So many things went wrong, it was constant. Wrong lab results in my chart, really incompetent staff with incorrect appointment times, they instill no confidence that they can actually deliver any babies. The worst part is that I transferred care over two weeks ago to a new midwife, they have had a request for my records to be faxed for two and a half weeks and they "haven't gotten to it." I'm 37 WEEKS PREGNANT!! I could go into labor at any time and there are no records of my blood tests or ultrasounds. These people are a wreck. Please do yourself a favor, dont even consider going there.

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I was referred to this clinic by a friend because I was fed up with the one I was going to. Sounds like from the reviews, I'd just be trading one set of clinic problems for another. Thanks for steering me clear...I'll continue my search elsewhere.

0
★☆☆☆☆

I was referred to this clinic by a friend because I was fed up with the one I was going to. Sounds like from the reviews, I'd just be trading one set of clinic problems for another. Thanks for steering me clear...I'll continue my search elsewhere.

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You would think that finding great nurses and doctors would be enough to deal with any negative aspects of your healthcare experience but this is not the case with this company. Their billing system is ludicrous and their staff is uninformed, confused, and basically incompetent. Twice I have had "misunderstandings" in which I was billed exorbitant amounts of money for procedures I never even requested. When I contacted them and wrote formal letters, I did not receive any sort of communication or explanation back but instead another bill. As other reviewers have indicated, I have also had problems with the lab process. I am so disappointed and hope that the doctors and nurses can find a good company to work for because I will not go back.

0
★☆☆☆☆

You would think that finding great nurses and doctors would be enough to deal with any negative aspects of your healthcare experience but this is not the case with this company. Their billing system is ludicrous and their staff is uninformed, confused, and basically incompetent. Twice I have had "misunderstandings" in which I was billed exorbitant amounts of money for procedures I never even requested. When I contacted them and wrote formal letters, I did not receive any sort of communication or explanation back but instead another bill. As other reviewers have indicated, I have also had problems with the lab process. I am so disappointed and hope that the doctors and nurses can find a good company to work for because I will not go back.

Pros: great doctors and nurses

Cons: terrible billing, poor communication, so disappointing

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I have been seeing Dr. Adamcak for 8 years. She is the kind, compassionate and never seems to have one foot out the door to get to anther patient. I have never felt that she is rushed to finish my appointment. She isn't quick to prescribe drugs and will often suggest alternative therapies before offering a precription.

I have nothing but wonderful praise for her.

2
★★★★★

I have been seeing Dr. Adamcak for 8 years. She is the kind, compassionate and never seems to have one foot out the door to get to anther patient. I have never felt that she is rushed to finish my appointment. She isn't quick to prescribe drugs and will often suggest alternative therapies before offering a precription.

I have nothing but wonderful praise for her.

Pros: compassionate, good listener, remembers who you are!

Cons: None

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i have been going to this office for almost a year (since i moved to portland) and until recently have been happy w/ the care i receive there. the practitioners are great and the nursing staff is caring and sweet.
however, everytime i go in there seems to be a rotation of front office staff. as many times as they rotate new people through, they're still incapable of finding people competent of doing a simple job. i have worked both front and back office positions in a doctor's office and this is not a difficult job to do!
half the time i call and push the option to talk to a receptionist, it just rings and rings and rings until my phone disconnects the call. when i finally gave up and started pushing the option saying i'm a doctor calling to talk to another doctor, it still rings and rings - if i was a physician trying to get through, i would be furious!.
i have left messages for the billing office and they call back, leaving me a message completely unrelated to why i called! i gave up trying to get through to someone there.
i had labs drawn - they "lost the sample" and i didn't get the results until a week later - it's a cbc - that takes about 45 minutes to run!
when i requested ALL my records be faxed to a new physician, they faxed my last couple chart notes and last labs TO MY WORK!!!
i left a message for the office manager and someone from the billing office called me back. i explained i was trying to get my records to a new physician and that only partial records were faxed to my work instead. she apologized and said she would take care of it. i faxed a new record release WITH THE DR'S FAX NUMBER IT NEEDED TO GO TO - and they again faxed my records to my work!
i left another message for the office manager and the medical records girl called me back. she tried to make excuses as to why she sent them to my work. i told her i GAVE you the fax number to send them there's no excuse.
i have yet to hear back from the office manager.

0
★☆☆☆☆

i have been going to this office for almost a year (since i moved to portland) and until recently have been happy w/ the care i receive there. the practitioners are great and the nursing staff is caring and sweet.
however, everytime i go in there seems to be a rotation of front office staff. as many times as they rotate new people through, they're still incapable of finding people competent of doing a simple job. i have worked both front and back office positions in a doctor's office and this is not a difficult job to do!
half the time i call and push the option to talk to a receptionist, it just rings and rings and rings until my phone disconnects the call. when i finally gave up and started pushing the option saying i'm a doctor calling to talk to another doctor, it still rings and rings - if i was a physician trying to get through, i would be furious!.
i have left messages for the billing office and they call back, leaving me a message completely unrelated to why i called! i gave up trying to get through to someone there.
i had labs drawn - they "lost the sample" and i didn't get the results until a week later - it's a cbc - that takes about 45 minutes to run!
when i requested ALL my records be faxed to a new physician, they faxed my last couple chart notes and last labs TO MY WORK!!!
i left a message for the office manager and someone from the billing office called me back. i explained i was trying to get my records to a new physician and that only partial records were faxed to my work instead. she apologized and said she would take care of it. i faxed a new record release WITH THE DR'S FAX NUMBER IT NEEDED TO GO TO - and they again faxed my records to my work!
i left another message for the office manager and the medical records girl called me back. she tried to make excuses as to why she sent them to my work. i told her i GAVE you the fax number to send them there's no excuse.
i have yet to hear back from the office manager.

Pros: good nurse practitioners/midwives

Cons: management, organization, communication

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Acceptable care except for a hassle with one PA over a minor issue; however, this clinic has the worst billing practices and help I have ever encountered. I've been asking for billing help due to their errors for almost a year. They've never completed what they promised, with every call and/or visit to the billing office I've had to start over and was told that's because they don't keep notes. Very unhelpful and unprofessional. They offered excuses why the mis-treatment: low staffed because of the economy, bad insurance company (I have VERY good insurance and have never had such issues with medical billing), and "you didn't speak to me - I'm the only one that can help you." I wouldn't go here if you need any billing help. The care isn't worth paying for their mistakes.

1
★☆☆☆☆

Acceptable care except for a hassle with one PA over a minor issue; however, this clinic has the worst billing practices and help I have ever encountered. I've been asking for billing help due to their errors for almost a year. They've never completed what they promised, with every call and/or visit to the billing office I've had to start over and was told that's because they don't keep notes. Very unhelpful and unprofessional. They offered excuses why the mis-treatment: low staffed because of the economy, bad insurance company (I have VERY good insurance and have never had such issues with medical billing), and "you didn't speak to me - I'm the only one that can help you." I wouldn't go here if you need any billing help. The care isn't worth paying for their mistakes.

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2 out of 2 people found this review helpful.

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All I can say is that this place cause a terrible birth experience and not only was bad from having appointment mishaps, misdiagnoses between midwives, but did not let us know until a week after our baby girl was born that they are not going to take her insurance. They had 10 months to let us know but they waited until we needed medical attention after the birth to say no. The front desk staff seems to have never been trained in customer service. The billing department must have been trained in having an attitude.

0
★☆☆☆☆

All I can say is that this place cause a terrible birth experience and not only was bad from having appointment mishaps, misdiagnoses between midwives, but did not let us know until a week after our baby girl was born that they are not going to take her insurance. They had 10 months to let us know but they waited until we needed medical attention after the birth to say no. The front desk staff seems to have never been trained in customer service. The billing department must have been trained in having an attitude.

Pros: none

Cons: Terrible service, unorganized midwives, bad billing

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First off the Billing had actually told us to take business elsewhere when we had used Oregon Health plan as our backup. After we complained and found out that this is actually illegal we got a quick apology and were told thaat the billing agent would be dealt with internally. The front desk staff always deals with customer on the phone before helping the customers waiting in line. Anyone who goes here will know this to be true unless you are lucky and go in when no one else is there. The today the midwife had the nerve to say that she would call to set up an appointment due to some problems with an ultrsound with the hospital, After giving her an hour to call back which she said she would do we find out that she had gone home. Called the hospital and no appointment was made. The best answer they could give us was to call back in the morning, Mind you this is being told to a woman who is a week past her due date. NEVER USE THIS COMPANY FOR ANY NEEDS YOU MAY HAVE! Wish I could give Zero Stars and next stop will be an investigation by Oregon health plan. What a thing to do to someone before they have a baby. Shame on you

0
★☆☆☆☆

First off the Billing had actually told us to take business elsewhere when we had used Oregon Health plan as our backup. After we complained and found out that this is actually illegal we got a quick apology and were told thaat the billing agent would be dealt with internally. The front desk staff always deals with customer on the phone before helping the customers waiting in line. Anyone who goes here will know this to be true unless you are lucky and go in when no one else is there. The today the midwife had the nerve to say that she would call to set up an appointment due to some problems with an ultrsound with the hospital, After giving her an hour to call back which she said she would do we find out that she had gone home. Called the hospital and no appointment was made. The best answer they could give us was to call back in the morning, Mind you this is being told to a woman who is a week past her due date. NEVER USE THIS COMPANY FOR ANY NEEDS YOU MAY HAVE! Wish I could give Zero Stars and next stop will be an investigation by Oregon health plan. What a thing to do to someone before they have a baby. Shame on you

Pros: Good Doctor

Cons: Bad Billing, Front Desk Staff, Lying Midwive Staff

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I was surprised that this clinic was as nice as it is inside, given where it's located on 99W. I was treated professionally and although I saw a physician's assistant, rather than a doctor, I believe I was given good care.

4
★★★★☆

I was surprised that this clinic was as nice as it is inside, given where it's located on 99W. I was treated professionally and although I saw a physician's assistant, rather than a doctor, I believe I was given good care.

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I had a 4pm appt. and had been "worked in" to see the Dr. for pain that I was having. I was worried about it and wanted it checked out. I was 3 minutes late and the slow office staff took another 5 min. to check me in. I thought everything was a ok when all of a sudden the medical assistant came and told me the Dr. didn't feel she had adequate time to see me and that I would need to reschedule? Did I mention I took off work early and my husband came with me to help deal with my issue? Also did I mention there wasn't a sole in the waiting room? Also that I am a nurse and have worked for many a Dr. who sincerely enjoyed taking care of people? I was flabbergasted? I had seen her previously a "new" Dr. and she was familiar with my situation. When I asked the MA if I could personally speak with the Dr. for the remianing 5 minutes of my scheduled time she declined?? Also that in the time we were talking about not seeing the Dr. I could have seen her? I purposely waited another 15min. to see if her 4:15pm would show and they never did. My husband promptly called his Dr. and scheduled me to see him from the waiting room and they worked me right in!! I'm appalled that Dr.s go to school to care for people and get annal about their watches and lose $$. I will never go back there again, nor recommend it to another person.

0
★☆☆☆☆

I had a 4pm appt. and had been "worked in" to see the Dr. for pain that I was having. I was worried about it and wanted it checked out. I was 3 minutes late and the slow office staff took another 5 min. to check me in. I thought everything was a ok when all of a sudden the medical assistant came and told me the Dr. didn't feel she had adequate time to see me and that I would need to reschedule? Did I mention I took off work early and my husband came with me to help deal with my issue? Also did I mention there wasn't a sole in the waiting room? Also that I am a nurse and have worked for many a Dr. who sincerely enjoyed taking care of people? I was flabbergasted? I had seen her previously a "new" Dr. and she was familiar with my situation. When I asked the MA if I could personally speak with the Dr. for the remianing 5 minutes of my scheduled time she declined?? Also that in the time we were talking about not seeing the Dr. I could have seen her? I purposely waited another 15min. to see if her 4:15pm would show and they never did. My husband promptly called his Dr. and scheduled me to see him from the waiting room and they worked me right in!! I'm appalled that Dr.s go to school to care for people and get annal about their watches and lose $$. I will never go back there again, nor recommend it to another person.

Pros: NONE

Cons: Rude slow staff Dr would not see me annal

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I've been using these doctors for years and they are the best doctors I've ever met. In their office they have: family doctors, gynecologists, pediatricians, accupuncture doctors and they are using a great surgeon for C-sections. I've been using them for the delivery of both of our kids even though we live in Vancouver WA and I'll use them again for our next one. They are the best and I recommend them a lot.

5
★★★★★

I've been using these doctors for years and they are the best doctors I've ever met. In their office they have: family doctors, gynecologists, pediatricians, accupuncture doctors and they are using a great surgeon for C-sections. I've been using them for the delivery of both of our kids even though we live in Vancouver WA and I'll use them again for our next one. They are the best and I recommend them a lot.

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I was recommend by a co-worker so I book an appointment. I was very disappointed. I went there for a lab test and it was just a very simple test, which is urine test. They lost my sample for first time. the second time, I had an appointment at 8am and I didn't go in until 9:30am. I was frustrated. As for talking to a doctor regarding to my lab results, she was very vague. My husband went there as well for a lab test and we specify what test it is;when we go there, the lab technician didn't have records of why he was coming for a lab and what type of lab work needs to be done. As for my labwork, they didn't billed my insurance. I had to contact my health insurance directly; this clinic policy is they bil your insurance out of courtesy. omg.

1
★★☆☆☆

I was recommend by a co-worker so I book an appointment. I was very disappointed. I went there for a lab test and it was just a very simple test, which is urine test. They lost my sample for first time. the second time, I had an appointment at 8am and I didn't go in until 9:30am. I was frustrated. As for talking to a doctor regarding to my lab results, she was very vague. My husband went there as well for a lab test and we specify what test it is;when we go there, the lab technician didn't have records of why he was coming for a lab and what type of lab work needs to be done. As for my labwork, they didn't billed my insurance. I had to contact my health insurance directly; this clinic policy is they bil your insurance out of courtesy. omg.

Pros: quick to get an appointment schedule

Cons: everything especially the quality of service.

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I have been going to this clinic since I moved to the Portland Area in 2000. When I was pregnant with my daughter, I received my prenatal care from the clinic. The Doctors, nurses, midwives and office staff get to know their patients and care about your well being. I still receive hugs from my midwife when I come in for any type of exam. They create a bond with their patients that I have never experienced before. I feel very comfortable going there, and know that I can usually always get an appointment either the same day, or early the following day. I highly recommend this clinic to anyone! They truely display compassion and professionalism in the medical field.

2
★★★★★

I have been going to this clinic since I moved to the Portland Area in 2000. When I was pregnant with my daughter, I received my prenatal care from the clinic. The Doctors, nurses, midwives and office staff get to know their patients and care about your well being. I still receive hugs from my midwife when I come in for any type of exam. They create a bond with their patients that I have never experienced before. I feel very comfortable going there, and know that I can usually always get an appointment either the same day, or early the following day. I highly recommend this clinic to anyone! They truely display compassion and professionalism in the medical field.

Pros: Timeliness, compassion, professionalism

Cons: none

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I called today to get an appointment and was able to be slotted in within 3 hours! this is rare indeed and gratifying. I hate it when you have to wait a week or two to see your doctor. My experience this time around was FANTASTIC!
I highly recommend this kind of service.
I hope this gets shared with the partners at SW Family Physicians so they will keep this type of service up.

2
★★★★★

I called today to get an appointment and was able to be slotted in within 3 hours! this is rare indeed and gratifying. I hate it when you have to wait a week or two to see your doctor. My experience this time around was FANTASTIC!
I highly recommend this kind of service.
I hope this gets shared with the partners at SW Family Physicians so they will keep this type of service up.

Pros: Timeliness, Professionalism

Cons: Lobby videos, Lobby displays

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I went here a few years ago and have nothing but great things to say about this place. The doctors are the best and the staff was amazingly helpful with all of my health and billing issues! The only reason I stopped going here is I was hit will a very large bill when they did not tell me my secondary insurance was never accepted there. I was pretty upset and never went back! The were wonderful and caring though!

PROS: nice and caring
CONS: nothing

4
★★★★☆

I went here a few years ago and have nothing but great things to say about this place. The doctors are the best and the staff was amazingly helpful with all of my health and billing issues! The only reason I stopped going here is I was hit will a very large bill when they did not tell me my secondary insurance was never accepted there. I was pretty upset and never went back! The were wonderful and caring though!

PROS: nice and caring
CONS: nothing

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I went to this clinic for a couple of years, until they stopped accepting my insurance. Most of the doctors here are good, but Jan Maybee is amazing. She truly cared about her patients and took the time to talk to me and understand what I was going through, and also did everything in her power to help me. I wish that my insurance enabled me to go there, because I do miss the quality care!

4
★★★★☆

I went to this clinic for a couple of years, until they stopped accepting my insurance. Most of the doctors here are good, but Jan Maybee is amazing. She truly cared about her patients and took the time to talk to me and understand what I was going through, and also did everything in her power to help me. I wish that my insurance enabled me to go there, because I do miss the quality care!

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