Dorian's Shoe Repair

★★★★☆

About Dorian's Shoe Repair

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If you need a cobbler, Dorian's is the place to go! I've used them for several years now and they've always done great work with a smile. I am so happy to have these folks downtown and close to work. Their turnaround on simple things is quite quick, but if you want your shoes rebuilt, it can take a little while (but the wait is worth it!). Every time they've finished my shoes before promised, they've called to let me know they're ready to pick up. Another plus for Portland!

2
★★★★★

If you need a cobbler, Dorian's is the place to go! I've used them for several years now and they've always done great work with a smile. I am so happy to have these folks downtown and close to work. Their turnaround on simple things is quite quick, but if you want your shoes rebuilt, it can take a little while (but the wait is worth it!). Every time they've finished my shoes before promised, they've called to let me know they're ready to pick up. Another plus for Portland!

Pros: Excellent craftsmanship; personal service

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This place has outstanding service. The folks behind the counter believe in old fashion customer service. They are friendly, helpful and knowledgeable. I was impressed. I took a pair of shoes in to be stretched and they performed well and for little money. I had misplaced my ticket, but they happily found my shoes anyway. They said if I was not satisfied with the fit they would make it right at no charge.

5
★★★★★

This place has outstanding service. The folks behind the counter believe in old fashion customer service. They are friendly, helpful and knowledgeable. I was impressed. I took a pair of shoes in to be stretched and they performed well and for little money. I had misplaced my ticket, but they happily found my shoes anyway. They said if I was not satisfied with the fit they would make it right at no charge.

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street tar in summer will do a job on your sole

2
★★★★★

street tar in summer will do a job on your sole

Pros: someone to take care tonight

Cons: my boots are on the mend and they ain't walkin home

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I took there a really nice vintage leather and beads belt for changing the belt buckle.
I wanted to fit a bakelite 1930's one. It did look a little too big and I pointed that out to him, but changing belt buckle not being my job I didn't realize the part going through the holes was actually really big.
Now, if changing belt buckle is your job and you realize to fit it you will have to make holes nearly as big as the belt would not cross your mind to double check with your client before doing it, considering I left you my number?
I never used them before, read loads of good reviews and thought to give it a try, they are probably excellent with heels and rubber soles but not the right people for jobs asking a little bit more consideration, knowledge and understanding.

0
★☆☆☆☆

I took there a really nice vintage leather and beads belt for changing the belt buckle.
I wanted to fit a bakelite 1930's one. It did look a little too big and I pointed that out to him, but changing belt buckle not being my job I didn't realize the part going through the holes was actually really big.
Now, if changing belt buckle is your job and you realize to fit it you will have to make holes nearly as big as the belt would not cross your mind to double check with your client before doing it, considering I left you my number?
I never used them before, read loads of good reviews and thought to give it a try, they are probably excellent with heels and rubber soles but not the right people for jobs asking a little bit more consideration, knowledge and understanding.

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I've been going to Dorian's for about 4 years and have never been disappointed. They do an incredible job with their repairs, whether it's a simple heel cap replacement or something more complicated. Their turnaround time is a bit lengthy at times but a please and thank you go a long ways in getting something done by the date you need it. They always call the minute your shoes are ready and they've never been been done later than promised. And their prices are incredibly reasonable.

2
★★★★★

I've been going to Dorian's for about 4 years and have never been disappointed. They do an incredible job with their repairs, whether it's a simple heel cap replacement or something more complicated. Their turnaround time is a bit lengthy at times but a please and thank you go a long ways in getting something done by the date you need it. They always call the minute your shoes are ready and they've never been been done later than promised. And their prices are incredibly reasonable.

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Very nice repair work and reasonable prices. Dorian's completely resoled/mended a pair of nice leather boots from Italy and I was very impressed with the quality of the repair - my boots looked brand new again.

However, as noted in other reviews, there is definitely NO customer service and work usually takes at least 2-3 weeks. If you can deal with that side of things, then I'd say the quality of the repair makes up for the other areas where Dorian's is lacking.

1
★★★☆☆

Very nice repair work and reasonable prices. Dorian's completely resoled/mended a pair of nice leather boots from Italy and I was very impressed with the quality of the repair - my boots looked brand new again.

However, as noted in other reviews, there is definitely NO customer service and work usually takes at least 2-3 weeks. If you can deal with that side of things, then I'd say the quality of the repair makes up for the other areas where Dorian's is lacking.

Pros: Quality of repair, cost, knowledge/suggestions about what to do to shoes

Cons: No customer service, length of time needed, finishing on time

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There are plenty of other shoe repair shops downtown, do yourself a favor and take your shoes anywhere else but Dorian's. It takes weeks to get anything repaired. They quote you 2 weeks but really take 3 because they over promise and under delievery. When the day comes to pick up your stuff they'll call you at the last minute to tell you they need more time. So the next day, when you go to pick up your stuff the following day it is still not ready. Read the other 1 star reviews, they are spot on. Dorian's lame excuse is they are backed up . . . Here's a piece of advice for Dorian, keep your word by either working harder and/or working longer.

0
★☆☆☆☆

There are plenty of other shoe repair shops downtown, do yourself a favor and take your shoes anywhere else but Dorian's. It takes weeks to get anything repaired. They quote you 2 weeks but really take 3 because they over promise and under delievery. When the day comes to pick up your stuff they'll call you at the last minute to tell you they need more time. So the next day, when you go to pick up your stuff the following day it is still not ready. Read the other 1 star reviews, they are spot on. Dorian's lame excuse is they are backed up . . . Here's a piece of advice for Dorian, keep your word by either working harder and/or working longer.

Pros: None

Cons: Quality, Customer Service, Workmanship, Hours, Basically Everything

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After impulsively buying some Manolo Blahnik's in New York, I wanted to get them stretched a bit. I probably needed a half size bigger, but as I said, impulse buy (and only pair in the store). I asked around for referrals from friends and co-workers--I didn't want to just take them anywhere, as stretching is an overnight process and I didn't want them to "disappear." My good friend who works at Nordstrom's said her co-workers who have nice designer shoes recommened Dorian's. The reviews on here seemed good over-all too.

The staff were great and Dorian himself explained that they just stretch them a little bit at a time, as you can't un-stretch if it's more room than you need. But, if you find that you need more room, they'd stretch them again for free. I did end up going back last week (7 monthes later) to have them stretched again. Couldn't quite get there on my own. The shoes are just right now. As some people have commented, Dorian does have a sarcastic sense of humor, but so I do, so I was fine. Just think of it from his stance: If you worked there everyday for several years and constantly had people saying they were there to "pick up the black shoes" it'd get kind of tiring after a while. Save your receipt stub and just hand that over instead. They're very knowledgible and helpful.

2
★★★★★

After impulsively buying some Manolo Blahnik's in New York, I wanted to get them stretched a bit. I probably needed a half size bigger, but as I said, impulse buy (and only pair in the store). I asked around for referrals from friends and co-workers--I didn't want to just take them anywhere, as stretching is an overnight process and I didn't want them to "disappear." My good friend who works at Nordstrom's said her co-workers who have nice designer shoes recommened Dorian's. The reviews on here seemed good over-all too.

The staff were great and Dorian himself explained that they just stretch them a little bit at a time, as you can't un-stretch if it's more room than you need. But, if you find that you need more room, they'd stretch them again for free. I did end up going back last week (7 monthes later) to have them stretched again. Couldn't quite get there on my own. The shoes are just right now. As some people have commented, Dorian does have a sarcastic sense of humor, but so I do, so I was fine. Just think of it from his stance: If you worked there everyday for several years and constantly had people saying they were there to "pick up the black shoes" it'd get kind of tiring after a while. Save your receipt stub and just hand that over instead. They're very knowledgible and helpful.

Pros: Shoe stretching, knowledge and professionalism of staff

Cons: Parking isn't convenient for those quick lunch-break trips - use the MAX

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I went to this shop based on reviews posted here. I wanted to add that I couldn't have had a better experience. I brought in two pairs of shoes, both in really bad shape, with ground down heels, extremely worn soles and peeling leather. The clerk went over each pair, detailing all the repairs needed and the price for each one. They gave me a time and date for pick up, about a week later. They finished earlier then expected and called me the day they were ready to let me know. When the clerk pulled my shoes out of the bag I was so happy with them I gasped. My boots look absolutely brand new with a perfectly constructed new heel and a subtle, careful polish. My pumps, which are an unusual color, had peeling leather on the heel which he warned me they couldn't replace. However, they carefully trimmed and glued the leather back into place, brought the heel covering a little higher and succeded in making the heels match. I found the price to be reasonable, especially since having the shoes replaced would have cost me two or three times as much. Everyone there is very friendly and non-judgemental. I will definitely return!

2
★★★★★

I went to this shop based on reviews posted here. I wanted to add that I couldn't have had a better experience. I brought in two pairs of shoes, both in really bad shape, with ground down heels, extremely worn soles and peeling leather. The clerk went over each pair, detailing all the repairs needed and the price for each one. They gave me a time and date for pick up, about a week later. They finished earlier then expected and called me the day they were ready to let me know. When the clerk pulled my shoes out of the bag I was so happy with them I gasped. My boots look absolutely brand new with a perfectly constructed new heel and a subtle, careful polish. My pumps, which are an unusual color, had peeling leather on the heel which he warned me they couldn't replace. However, they carefully trimmed and glued the leather back into place, brought the heel covering a little higher and succeded in making the heels match. I found the price to be reasonable, especially since having the shoes replaced would have cost me two or three times as much. Everyone there is very friendly and non-judgemental. I will definitely return!

Pros: Excellent repairs, friendly staff.

Cons: Not my favorite part of downtown, a little grim and unsavory.

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This place is the BEST, always has been. I've been a customer for almost 10 years. Tell them what you want and you get it!! no joke!!

2
★★★★★

This place is the BEST, always has been. I've been a customer for almost 10 years. Tell them what you want and you get it!! no joke!!

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I had a similar experience here that the women with the purse did... dropped off a pair of boots to be fixed, they called me about 20 minutes before they were supposed to be done to tell me that they wouldn't be and to come back after 3 the next day. That's fine, things come up. The next day I went back down there after 3 on my break and was told they still weren't done. They didn't call me to tell me so I was a little exasperated, thinking I went down there for nothing... but it turned out they only needed to complete some finishing touches so I waited for 15 minutes and then got them, without any apology from the staff.

I've had other shoes repaired there that they did a good job on without the bad service, so good quality, but I did stop going there after that incident.

1
★★☆☆☆

I had a similar experience here that the women with the purse did... dropped off a pair of boots to be fixed, they called me about 20 minutes before they were supposed to be done to tell me that they wouldn't be and to come back after 3 the next day. That's fine, things come up. The next day I went back down there after 3 on my break and was told they still weren't done. They didn't call me to tell me so I was a little exasperated, thinking I went down there for nothing... but it turned out they only needed to complete some finishing touches so I waited for 15 minutes and then got them, without any apology from the staff.

I've had other shoes repaired there that they did a good job on without the bad service, so good quality, but I did stop going there after that incident.

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This is the best shoe repair shop in town, hands down. I have destroyed countless pairs of very extreme heels (high platforms, dom and sub styles) working in them and they have consistently been able to provide prompt service and treat customers extremely professionally. I saw the review here complaining about the purse not being ready on time -- did you give them your phone number? They have always been courteous and quick about calling me if there is any problem with my order. And maybe because I come in often, they often throw in free repair details! (Yes, they remember you!)

Especially in a city like Portland, it's fantastic to have a store where you can get low-cost, non-judgemental and very quick shoe repair done in the heart of downtown. I've recommended countless friends to this store and they have all commented about what a great experience it is.

2
★★★★★

This is the best shoe repair shop in town, hands down. I have destroyed countless pairs of very extreme heels (high platforms, dom and sub styles) working in them and they have consistently been able to provide prompt service and treat customers extremely professionally. I saw the review here complaining about the purse not being ready on time -- did you give them your phone number? They have always been courteous and quick about calling me if there is any problem with my order. And maybe because I come in often, they often throw in free repair details! (Yes, they remember you!)

Especially in a city like Portland, it's fantastic to have a store where you can get low-cost, non-judgemental and very quick shoe repair done in the heart of downtown. I've recommended countless friends to this store and they have all commented about what a great experience it is.

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im relatively new to the city of roses and when i needed the services of a good cobbler i could do no better than dorian! both his brilliant advice and his ingenious repair work set him off as truly a master of his trade. as anyone knows if your feet arent happy then YOU aint happy and dorians expert knowledge has relieved me of the terrible pain of sore heels, too tight leather uppers and cramped toes.

his staffs excellent customer service and quick turn around time means that in less than 24hrs im walking tall again in expertly repaired shoes.

i highly recommend DORIANS.

2
★★★★★

im relatively new to the city of roses and when i needed the services of a good cobbler i could do no better than dorian! both his brilliant advice and his ingenious repair work set him off as truly a master of his trade. as anyone knows if your feet arent happy then YOU aint happy and dorians expert knowledge has relieved me of the terrible pain of sore heels, too tight leather uppers and cramped toes.

his staffs excellent customer service and quick turn around time means that in less than 24hrs im walking tall again in expertly repaired shoes.

i highly recommend DORIANS.

Pros: excellent location; middle of everything

Cons: saturday hours a little short

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I took a very expensive purse into them to have it fixed, that was thursday Oct 18, 2007. Dorian Himself assured me that it would be ready by Tuesday Oct 23, 2007. So Tuesday he calls me about 15 minutes before i need to pick it up and says "Oh it wont be ready today, we need til tomorrow to get it done after 3 p.m. So Wedsnesday the 24th comes. As of 3:30 p.m. i receive no call or anything saying that my purse isnt ready and as i approach the shop after walking 5 blocks in the rain.....I get there and say I'm here to pick up the Gucci Purse....He says I'm sorry to inform you that the purse isnt ready and we need more time, oh I'm sorry and that was it, once i got to the shop. That was horrible customer service ...

It was sitting in the back of the shop under a pile of other stuff and hadn't been touched since it looks like when i dropped it off....This was the worst customer service experience I've ever had and DORIAN himself was not customer service friendly

0
★☆☆☆☆

I took a very expensive purse into them to have it fixed, that was thursday Oct 18, 2007. Dorian Himself assured me that it would be ready by Tuesday Oct 23, 2007. So Tuesday he calls me about 15 minutes before i need to pick it up and says "Oh it wont be ready today, we need til tomorrow to get it done after 3 p.m. So Wedsnesday the 24th comes. As of 3:30 p.m. i receive no call or anything saying that my purse isnt ready and as i approach the shop after walking 5 blocks in the rain.....I get there and say I'm here to pick up the Gucci Purse....He says I'm sorry to inform you that the purse isnt ready and we need more time, oh I'm sorry and that was it, once i got to the shop. That was horrible customer service ...

It was sitting in the back of the shop under a pile of other stuff and hadn't been touched since it looks like when i dropped it off....This was the worst customer service experience I've ever had and DORIAN himself was not customer service friendly

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Some months ago, I had a sudden death in my family and had to leave town quickly. There was no time to shop and the shoes I needed had been sitting under my desk for days in need of new heels. So I grab them and walked up to Dorians. I handed them over and asked if I could pick them up at the end of the day. I was told that it would be a couple of days before they would be ready. I explained the situation and they expediated the repair. When I picked them up, I was overwhelmed with gratitude for the great job they did and for helping me out during a really difficult time. Everytime I put on those shoes, I remember their kindness.

2
★★★★★

Some months ago, I had a sudden death in my family and had to leave town quickly. There was no time to shop and the shoes I needed had been sitting under my desk for days in need of new heels. So I grab them and walked up to Dorians. I handed them over and asked if I could pick them up at the end of the day. I was told that it would be a couple of days before they would be ready. I explained the situation and they expediated the repair. When I picked them up, I was overwhelmed with gratitude for the great job they did and for helping me out during a really difficult time. Everytime I put on those shoes, I remember their kindness.

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I went in to have ankle straps fitted to a pair of flats; the repair was done carefully and quickly, and I was happy to receive such excellent service. When I came in to retrieve my shoes, I spoke with my shoe fixer (not Dorian himself, but the other young man), and as I said something to him, he looked at Dorian, repeated what I had said in a mocking tone, and then went back to our conversation. I was completely taken aback, and after paying and leaving, I tried to understand what had warranted his mockery (did I issue an unnecessary complement?), but could come up with nothing except that maybe to him I speak differently. Still confused about this....

0
★☆☆☆☆

I went in to have ankle straps fitted to a pair of flats; the repair was done carefully and quickly, and I was happy to receive such excellent service. When I came in to retrieve my shoes, I spoke with my shoe fixer (not Dorian himself, but the other young man), and as I said something to him, he looked at Dorian, repeated what I had said in a mocking tone, and then went back to our conversation. I was completely taken aback, and after paying and leaving, I tried to understand what had warranted his mockery (did I issue an unnecessary complement?), but could come up with nothing except that maybe to him I speak differently. Still confused about this....

Pros: good craftsmanship

Cons: light rail construction noise right outside (for now)

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At the shoe repair place I'd been going to, I finally got fed up wtih the terrible service, long turn around times and poor repair quality. This weekend I had THREE major shoe disasters and ruined three pairs of shoes in three days. How, you ask? One sole ripped and was flapping, one heel came loose, and one heel tap came off and the heel was ground down to a nub - all in three days. Needless to say, that about exhausts my shoe collection, so i was desperate. Plus, I'm leaving for vacation in a week and thought for sure I'd have to go out and buy a new pair thanks to this catastrophe. So I walk into Dorian's not really expecting much. I ask sheepsihly if there is any way I can get my shoes back in a week (the other place took 2+ weeks), and the gal looks at me like I'm nuts and says, "Are you kidding? We can have all of these back to you by 3:00!" As in, TODAY. As in, three hours from now. So a mere two and a half hours later I get a courtesy call telling me that my shoes are all ready! Courtesy call? What is this strange concept known as a courtesy call?

Grorious experience. The shoes look great and you even polished them, bless your heart. You have a customer for life.

2
★★★★★

At the shoe repair place I'd been going to, I finally got fed up wtih the terrible service, long turn around times and poor repair quality. This weekend I had THREE major shoe disasters and ruined three pairs of shoes in three days. How, you ask? One sole ripped and was flapping, one heel came loose, and one heel tap came off and the heel was ground down to a nub - all in three days. Needless to say, that about exhausts my shoe collection, so i was desperate. Plus, I'm leaving for vacation in a week and thought for sure I'd have to go out and buy a new pair thanks to this catastrophe. So I walk into Dorian's not really expecting much. I ask sheepsihly if there is any way I can get my shoes back in a week (the other place took 2+ weeks), and the gal looks at me like I'm nuts and says, "Are you kidding? We can have all of these back to you by 3:00!" As in, TODAY. As in, three hours from now. So a mere two and a half hours later I get a courtesy call telling me that my shoes are all ready! Courtesy call? What is this strange concept known as a courtesy call?

Grorious experience. The shoes look great and you even polished them, bless your heart. You have a customer for life.

Pros: GREAT service, very fast, competitive prices

Cons: Closes at 5, so I had to haul it to get over there before they closed. 5:30 would be better!

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Absolutely professional service. Very creative guy. Made soles my my favorite bear slippers so I can now wear them anywhere. Also made 2 leather knife sheaths that fit the knives perfect! Beautiful stitching on all of it. I will definitly be back esp for the more important people on my christmas list. Location couldn't be any more convenient.

2
★★★★★

Absolutely professional service. Very creative guy. Made soles my my favorite bear slippers so I can now wear them anywhere. Also made 2 leather knife sheaths that fit the knives perfect! Beautiful stitching on all of it. I will definitly be back esp for the more important people on my christmas list. Location couldn't be any more convenient.

Pros: location, prices

Cons: none

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If your interested in both general leather repair for your boots/shoes, or custom boots/shoes, this is the man!

Ask about 'CUSTOM' boots etc, this dude will make anything you can design, but don't expect cheap,!

Damn good work, just make youir desires plain upfront, !

2
★★★★★

If your interested in both general leather repair for your boots/shoes, or custom boots/shoes, this is the man!

Ask about 'CUSTOM' boots etc, this dude will make anything you can design, but don't expect cheap,!

Damn good work, just make youir desires plain upfront, !

Pros: Will do any custom work you ask for, ...........

Cons: Bad parking, but worth the walk; Custom work can get exspencive but worth the price!

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these guys rock the shoe repair world! i just moved here form san francisco where i had a 25 year relationship with my last cobbler, so I was really hesistant. I dropped off my very expensive italian boots that I have walked into the ground, they were repaired better than I could have dreamed of. They are very resaonably priced, I keep telling them to charge more, they call when my repairs are finished, and if I drop in with something small they fix it on the spot. I love this place.

2
★★★★★

these guys rock the shoe repair world! i just moved here form san francisco where i had a 25 year relationship with my last cobbler, so I was really hesistant. I dropped off my very expensive italian boots that I have walked into the ground, they were repaired better than I could have dreamed of. They are very resaonably priced, I keep telling them to charge more, they call when my repairs are finished, and if I drop in with something small they fix it on the spot. I love this place.

Pros: fast, friendly, experienced

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I dropped my favorite shoes off for an easy repair and left having been convinced by Dorian that the detailing on the shoes would not be altered. The shoes were completely destroyed. He did the opposite of what he promised. The repair was done poorly, the detailing on the shoes were scratched off, the heels were too thick and not even. The shoes are ruined and when I expressed my dismay I got attitude and was told that they looked better than they did when they were brought in. A very bad experience overall.

0
★☆☆☆☆

I dropped my favorite shoes off for an easy repair and left having been convinced by Dorian that the detailing on the shoes would not be altered. The shoes were completely destroyed. He did the opposite of what he promised. The repair was done poorly, the detailing on the shoes were scratched off, the heels were too thick and not even. The shoes are ruined and when I expressed my dismay I got attitude and was told that they looked better than they did when they were brought in. A very bad experience overall.

Pros: nice guy

Cons: hard to park, poor job

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Dorian's place is the best place to go for all your shoe needs. Both Tricia and Dorian are very knowlegable and friendly which makes for great customer service. If the two of them can't fix it, it can't be fixed.

2
★★★★★

Dorian's place is the best place to go for all your shoe needs. Both Tricia and Dorian are very knowlegable and friendly which makes for great customer service. If the two of them can't fix it, it can't be fixed.

 

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