Hayden Homes

★★★☆☆
  • 2464 SW Glacier Pl 110

    Redmond, OR 97756

    Map & Directions
  • 541-923-6607

Home Construction & Remodeling

Home Construction & Remodeling
More choices in Redmond:
Resultset_next

Empire Homes

Redmond, OR

Resultset_next

Rollin Farasyn Construction

PO Box 807 Crooked River, OR

2.6667 3
Hi! Sign in to let us know how Hayden Homes was?
Write a Review
.

The following id a code violation report on a home built in 12/2005
Foundation Inspection Deficiencies:
1) The foundation depth varies from 5 to 12 inches below grade. This does not meet the 12" minimum requirement.
2) The front porch footing is failing at the corner. According to the plans this is a structural footing and is also required to be at a minimum 12" below grade.
3) Grade around the structure is not sloped away as required by R401.3. I believe this has caused soil issues leading to multiple failures.
4) The structure appears to sit higher than most of the structures around it and I question the Engineers report where it states "the entire foundation (building) area excavated to near sub -grade evaluation". I suggest that a soils engineer re-evaluate the site for compaction and movement characteristics.
Floor Plan & Structural Deficiencies:
1) The floor plan does not match the approved plan. The garage on the floor plan is level with the house. The garage was built 12" lower than the house and a concrete step was installed for access. The stair was placed in the middle of the exterior Garage door landing and does not comply with Section R311.3. The door should have been moved over to accommodate the required landing.
2) Attic access is required in the garage and was not installed. This should have been pointed out on final inspection.
3) Truss design appears to be adequate however they appear to be missing hold down devices required for uplift. This is a problem and may be in part responsible for some of the drywall failures.
4) Roof sheathing has been installed incorrectly. The installation does not allow for the needed space between the panels for expansion. This is a huge issue for a structure of this size. See "Document 2B".
5) The city did not require engineering for this structure and I question the overall engineering in regards to shear & rotational forces. Mr. Kahn would need to hire an engineer to verify.
6) Other Items that do not appear meet their installation standards include:
Windows
Siding &Flashing
Exhaust Venting
Drywall & Painting

1
★☆☆☆☆

The following id a code violation report on a home built in 12/2005
Foundation Inspection Deficiencies:
1) The foundation depth varies from 5 to 12 inches below grade. This does not meet the 12" minimum requirement.
2) The front porch footing is failing at the corner. According to the plans this is a structural footing and is also required to be at a minimum 12" below grade.
3) Grade around the structure is not sloped away as required by R401.3. I believe this has caused soil issues leading to multiple failures.
4) The structure appears to sit higher than most of the structures around it and I question the Engineers report where it states "the entire foundation (building) area excavated to near sub -grade evaluation". I suggest that a soils engineer re-evaluate the site for compaction and movement characteristics.
Floor Plan & Structural Deficiencies:
1) The floor plan does not match the approved plan. The garage on the floor plan is level with the house. The garage was built 12" lower than the house and a concrete step was installed for access. The stair was placed in the middle of the exterior Garage door landing and does not comply with Section R311.3. The door should have been moved over to accommodate the required landing.
2) Attic access is required in the garage and was not installed. This should have been pointed out on final inspection.
3) Truss design appears to be adequate however they appear to be missing hold down devices required for uplift. This is a problem and may be in part responsible for some of the drywall failures.
4) Roof sheathing has been installed incorrectly. The installation does not allow for the needed space between the panels for expansion. This is a huge issue for a structure of this size. See "Document 2B".
5) The city did not require engineering for this structure and I question the overall engineering in regards to shear & rotational forces. Mr. Kahn would need to hire an engineer to verify.
6) Other Items that do not appear meet their installation standards include:
Windows
Siding &Flashing
Exhaust Venting
Drywall & Painting

Was this review helpful to you?
Ratings_icons Ratings_icons

.

I stumbled across this review and thought I would speak up as I have purchased two Hayden Homes (one in 2006 and another in 2008) and continue to own them both today with very minimal problems. Not only have I purchased a Hayden Home, I was employed by them for 5 years (2005-2010) as a Realtor. The only problem I have had is with the quality of paint and application on the first home. It was a little discolored in some places and there was a little sawdust under the paint by the windows. Other than that, I have had no problems that haven't been corrected immediately by the customer service dept. I was most impressed when I noticed my plumbing was acting weird (fluid level pulsing up and down in the toilets) and it turned out that the sewage line wasn't connected to the city's sewer line - it was draining in the base rock in my front yard as if it were a leach field. Ken with the customer service, had a backhoe dig a 6x8 hole in my front yard that was easily 6 feet deep to reconnect the sewer line. The problem was corrected within 48 hours and he put my lawn, plants, and sprinklers back together with minimal mess. You may think employees get special treatment, but from what I witnessed, it not the case as the real customer mattered the most and pays the bills - not employees. I have seen the customer service department go above and beyond their normal duties and I don't think anyone works as hard as they do with a minimum of 60 hour work weeks. Hayden Homes was by far the best company I have ever worked for and they really do care what the customer thinks.

When I was hired in 2005, they were doing a complete overhaul with the Customer Service Dept and were eliminating management tactics and positions that were everything but effective. It took a year or two to actually get consistent throughout the company which would explain the poor service from the earlier review. As an ex-employee of Hayden Homes, I would not hesitate to purchase another one of their homes in the future especially with the price they offer them at. They go out of their way to make sure they are the best priced homes in the area for what you're getting. As an employee, I was required to do a monthly report confirming the homes were unbeatable in price, and if they were not, price adjustments were made.

If you're thinking about buying a Hayden Home, here are some topics to bring up to the local sales agent that may help with that warm and fuzzy feeling you're looking for:

1. Inspection list and procedure
2. How warranty claims are filed
3. New Home Orientations
4. First Story non-profit
5. Customer surveys

Some sales agents are better than others of course, but if you're buying in Oregon, look for James. He tells it like it is and is an all around badass. He'll definitely take care of you.

5
★★★★★

I stumbled across this review and thought I would speak up as I have purchased two Hayden Homes (one in 2006 and another in 2008) and continue to own them both today with very minimal problems. Not only have I purchased a Hayden Home, I was employed by them for 5 years (2005-2010) as a Realtor. The only problem I have had is with the quality of paint and application on the first home. It was a little discolored in some places and there was a little sawdust under the paint by the windows. Other than that, I have had no problems that haven't been corrected immediately by the customer service dept. I was most impressed when I noticed my plumbing was acting weird (fluid level pulsing up and down in the toilets) and it turned out that the sewage line wasn't connected to the city's sewer line - it was draining in the base rock in my front yard as if it were a leach field. Ken with the customer service, had a backhoe dig a 6x8 hole in my front yard that was easily 6 feet deep to reconnect the sewer line. The problem was corrected within 48 hours and he put my lawn, plants, and sprinklers back together with minimal mess. You may think employees get special treatment, but from what I witnessed, it not the case as the real customer mattered the most and pays the bills - not employees. I have seen the customer service department go above and beyond their normal duties and I don't think anyone works as hard as they do with a minimum of 60 hour work weeks. Hayden Homes was by far the best company I have ever worked for and they really do care what the customer thinks.

When I was hired in 2005, they were doing a complete overhaul with the Customer Service Dept and were eliminating management tactics and positions that were everything but effective. It took a year or two to actually get consistent throughout the company which would explain the poor service from the earlier review. As an ex-employee of Hayden Homes, I would not hesitate to purchase another one of their homes in the future especially with the price they offer them at. They go out of their way to make sure they are the best priced homes in the area for what you're getting. As an employee, I was required to do a monthly report confirming the homes were unbeatable in price, and if they were not, price adjustments were made.

If you're thinking about buying a Hayden Home, here are some topics to bring up to the local sales agent that may help with that warm and fuzzy feeling you're looking for:

1. Inspection list and procedure
2. How warranty claims are filed
3. New Home Orientations
4. First Story non-profit
5. Customer surveys

Some sales agents are better than others of course, but if you're buying in Oregon, look for James. He tells it like it is and is an all around badass. He'll definitely take care of you.

Was this review helpful to you?
Ratings_icons Ratings_icons

.

Several months ago I purchased a new home from Hayden. Overall I've been impressed with the house in relation to the cost and the great neighborhood it is in. However their customer support is virtually non-existent. We've had a few blemishes and issues we have been trying to correct for months. They've sent people out to look at it several times but that's about as far as they get. I still have white caulk marks on my house from a half-job they did over a month ago and peeling paint on the bathroom door frame from paint bubbling. They even painted the house the wrong color originally and had to repaint it. However they did a mediocre job and you can still see some of the old "burnt orange" color coming through in areas. They still haven't figured out where the switch is to the outside lighting. As usual, they promised to find out why we didn't have a switch for it but never got back to us. The first guy we dealt with was completely condescending and arrogant. I've heard he's since been fired. The following people we've dealt with have been more pleasant but they're all still big on promises but they don't deliver. I haven't had any major issues with the house so far but a neighbor is having a horrible time with her plumbing. I'd stay away or be very cautious of dealing with them until they get their act together. I've talked with other neighbors as well and I haven't heard anyone happy with their customer service.

2
★★☆☆☆

Several months ago I purchased a new home from Hayden. Overall I've been impressed with the house in relation to the cost and the great neighborhood it is in. However their customer support is virtually non-existent. We've had a few blemishes and issues we have been trying to correct for months. They've sent people out to look at it several times but that's about as far as they get. I still have white caulk marks on my house from a half-job they did over a month ago and peeling paint on the bathroom door frame from paint bubbling. They even painted the house the wrong color originally and had to repaint it. However they did a mediocre job and you can still see some of the old "burnt orange" color coming through in areas. They still haven't figured out where the switch is to the outside lighting. As usual, they promised to find out why we didn't have a switch for it but never got back to us. The first guy we dealt with was completely condescending and arrogant. I've heard he's since been fired. The following people we've dealt with have been more pleasant but they're all still big on promises but they don't deliver. I haven't had any major issues with the house so far but a neighbor is having a horrible time with her plumbing. I'd stay away or be very cautious of dealing with them until they get their act together. I've talked with other neighbors as well and I haven't heard anyone happy with their customer service.

Was this review helpful to you?
Ratings_icons Ratings_icons

Wait, you're the expert.

If you've been to or used Hayden Homes, leave a review.

It's easy, only takes a couple of minutes and you'll help thousands make an informed decision.



Write a Review