Sutton's Tire & Chain

★★★★☆
  • 7510 NE Martin Luther King Jr Blvd

    Portland, OR 97211

    Map & Directions
  • 503-283-5248

Automotive

Automotive
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Woman in office treats you as if they are too busy to help you. Quality of their tires are lacking and they are very overpriced. My husband bought a set of tires and was told they had a 70,000 mile warranty. At 38k he brought the car in

3
★★★★★

Woman in office treats you as if they are too busy to help you. Quality of their tires are lacking and they are very overpriced. My husband bought a set of tires and was told they had a 70,000 mile warranty. At 38k he brought the car in

.

I have had two transactions with Sutton Tire this fall. I needed new tires for my Jeep Liberty. My Liberty is my work vechicle, 85,000 miles. Ron Sutton (second generation owner) asked me a series of intelligent questions concerning my driving style, commute, how long I was going to keep the vechicle and what type of ride I was looking for. He then showed me what he had in inventory, suggested that if I could wait a week he would order me tires out of CA more suited to my driving requirements. He even gave me a 10% discount because he did not have the tires in stock. When I came back the next week to have the tires installed, Chris Sutton (Ron's son, third generation General Manager) went as far as to ask me if I wanted the white or the black lettering showing (I went black). The attention to detail and individual service showed by the Sutton Tire team was great, better than I have ever received from the big LS.

The second transaction was buying chains two weeks ago. Kim Sutton (Ron's sister), looked up the right size of chains for my Liberty and had one of the service guys (Toby) show me how to put them on. Toby even found me a piece of cardboard to stash in the trunk so I do not get my knees dirty if I ever have to put the chains on in an Emergency situation.

Great experience, great price, great service great family

2
★★★★★

I have had two transactions with Sutton Tire this fall. I needed new tires for my Jeep Liberty. My Liberty is my work vechicle, 85,000 miles. Ron Sutton (second generation owner) asked me a series of intelligent questions concerning my driving style, commute, how long I was going to keep the vechicle and what type of ride I was looking for. He then showed me what he had in inventory, suggested that if I could wait a week he would order me tires out of CA more suited to my driving requirements. He even gave me a 10% discount because he did not have the tires in stock. When I came back the next week to have the tires installed, Chris Sutton (Ron's son, third generation General Manager) went as far as to ask me if I wanted the white or the black lettering showing (I went black). The attention to detail and individual service showed by the Sutton Tire team was great, better than I have ever received from the big LS.

The second transaction was buying chains two weeks ago. Kim Sutton (Ron's sister), looked up the right size of chains for my Liberty and had one of the service guys (Toby) show me how to put them on. Toby even found me a piece of cardboard to stash in the trunk so I do not get my knees dirty if I ever have to put the chains on in an Emergency situation.

Great experience, great price, great service great family

Pros: Three generations working side by side, LGBT friendly

Cons: The tech who installed my new tires could have used a shower

.

I dont know what carpet muncher was talking about with her chain problem But Ive always had great service and the people that work at suttons are very fair and honest .I work for a local trucking company and I had to call for road service a few times and there always there fast to get me back on the road safely especaily when Brad comes out.

2
★★★★★

I dont know what carpet muncher was talking about with her chain problem But Ive always had great service and the people that work at suttons are very fair and honest .I work for a local trucking company and I had to call for road service a few times and there always there fast to get me back on the road safely especaily when Brad comes out.

Pros: service is great always

Cons: none

.

We bought chains from this place during a crazy snow storm. My husband needed them to get to work which was located in the burbs were the weather was worse than the city--& chains are required! The first day he used the chains they broke! He fixed them to drive home in a blizzard and they broke again! When we called to ask them about the situation the woman was rude and hung up on my husband! When we went there to exchange them, (YES EXCHANGE-not get our money back) we still needed chains we can't go anywhere in Portland without chains right now. These people would only give us 1/2 our money back & that was after arguing with the guy-he wasn't going to give us any money back at all! He blamed his crappy chains on us saying we broke them by driving them on pavement! But the funny part is our neighbors bought the same chains and they broke on him too-so it isn't us buddy! Everyone knows right now chains are required! By the end of this horrible ordeal we wouldn't give those people our money if our lives depended on it! DO NOT GIVE THESE PEOPLE BUSINESS!

0
★☆☆☆☆

We bought chains from this place during a crazy snow storm. My husband needed them to get to work which was located in the burbs were the weather was worse than the city--& chains are required! The first day he used the chains they broke! He fixed them to drive home in a blizzard and they broke again! When we called to ask them about the situation the woman was rude and hung up on my husband! When we went there to exchange them, (YES EXCHANGE-not get our money back) we still needed chains we can't go anywhere in Portland without chains right now. These people would only give us 1/2 our money back & that was after arguing with the guy-he wasn't going to give us any money back at all! He blamed his crappy chains on us saying we broke them by driving them on pavement! But the funny part is our neighbors bought the same chains and they broke on him too-so it isn't us buddy! Everyone knows right now chains are required! By the end of this horrible ordeal we wouldn't give those people our money if our lives depended on it! DO NOT GIVE THESE PEOPLE BUSINESS!

Pros: NOTHING

Cons: RUDE, POOR QUALITY CHAINS, TOO EXPENSIVE, HORRIBLE CUSTOMER SERVICE

 

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