Thomas Sales & Svc

★★★★★

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Thomas Sales & Svc

2060 NE Highway 20 Bend, OR

4.7 10
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I just hate being lied to but that is what the staff at Bend Subaru did to me. I enrolled in a special buyers program offered by Subaru. The program has a waiting period before you officially qualify, although many dealers are willing to wave that and sell to you if you provide the proof you are enrolled. Bend Subaru agreed to wave the waiting period and sent me an email stating they would honor the special program pricing.

Well, I drove over 400 miles to bend oregon to be backdoored by the sales people and the owner. They pointed out to me once I sat down to finalize the deal I didn't officially qualify. They offered me their idea of a good deal. It was not the deal we had agreed to over the internet. They must have thought if I drove that far I would accept the deal they wanted to offer.

No way! I got into a heated argument with the salesman and the owner. We all went over the emails that were exchanged before I ever drove out. They said they just couldn't do the special pricing because they would lose money. What bs! The package I was wanting on the car had Subaru giving them back $1000.00. I also was going to finance through Subaru. How much profit do they need to make in this tough economy!
They didn't even try to make it right with me by offering something in between their pricing and the program pricing.

I am a retired fire department Lieutenant. These people are unscrupulous and not trustworthy! I would recomend boycotting and not buying from this dealership.

1
★☆☆☆☆

I just hate being lied to but that is what the staff at Bend Subaru did to me. I enrolled in a special buyers program offered by Subaru. The program has a waiting period before you officially qualify, although many dealers are willing to wave that and sell to you if you provide the proof you are enrolled. Bend Subaru agreed to wave the waiting period and sent me an email stating they would honor the special program pricing.

Well, I drove over 400 miles to bend oregon to be backdoored by the sales people and the owner. They pointed out to me once I sat down to finalize the deal I didn't officially qualify. They offered me their idea of a good deal. It was not the deal we had agreed to over the internet. They must have thought if I drove that far I would accept the deal they wanted to offer.

No way! I got into a heated argument with the salesman and the owner. We all went over the emails that were exchanged before I ever drove out. They said they just couldn't do the special pricing because they would lose money. What bs! The package I was wanting on the car had Subaru giving them back $1000.00. I also was going to finance through Subaru. How much profit do they need to make in this tough economy!
They didn't even try to make it right with me by offering something in between their pricing and the program pricing.

I am a retired fire department Lieutenant. These people are unscrupulous and not trustworthy! I would recomend boycotting and not buying from this dealership.

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We were quoted one price on the internet as a firm price...drove all the way over the mountain from the coast, only to be told they would not sell us the car at that price!

Did not even offer to come down at all...it was if they just

3
★★★★★

We were quoted one price on the internet as a firm price...drove all the way over the mountain from the coast, only to be told they would not sell us the car at that price!

Did not even offer to come down at all...it was if they just

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Our car broke down near Bend and they fixed it. It works now. They tried a relatively inexpensive fix before finding that it would not work - most repair places that are also dealers will go right away for the big-bucks solution. So I'd

3
★★★★★

Our car broke down near Bend and they fixed it. It works now. They tried a relatively inexpensive fix before finding that it would not work - most repair places that are also dealers will go right away for the big-bucks solution. So I'd

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I had the best experience buying my used CRV! The lady we worked with was so sweet, never pushy, simply gave us all the information we needed and then gave us the time to mull it all over. Everyone we met there was super nice.

3
★★★★★

I had the best experience buying my used CRV! The lady we worked with was so sweet, never pushy, simply gave us all the information we needed and then gave us the time to mull it all over. Everyone we met there was super nice.

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Alice and I want you to know how much we appreciate you accommodating us with the new car. You made our day! I feel bad about being so chintzy by haggling with you. But, we have had some set backs like so many these days.Our kids are

3
★★★★★

Alice and I want you to know how much we appreciate you accommodating us with the new car. You made our day! I feel bad about being so chintzy by haggling with you. But, we have had some set backs like so many these days.Our kids are

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Thank you SO much for helping me find this AMAZING car. I drove straight to Colorado(16hrs). It didnt even want to stop for gas. You guys do a great job and I really appreciate your hard work... Thanks again!

3
★★★★★

Thank you SO much for helping me find this AMAZING car. I drove straight to Colorado(16hrs). It didnt even want to stop for gas. You guys do a great job and I really appreciate your hard work... Thanks again!

.

Alice and I want you to know how much we appreciate you accommodating us with the new car. You made our day! I feel bad about being so chintzy by haggling with you. But, we have had some set backs like so many these days.Our kids are

3
★★★★★

Alice and I want you to know how much we appreciate you accommodating us with the new car. You made our day! I feel bad about being so chintzy by haggling with you. But, we have had some set backs like so many these days.Our kids are

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I went in to buy the dust reflector for my Subaru Forester and the parts department was about to close - no worries . . . the gentleman not only found my part, but he installed it himself - rather quickly, might I add! I was very pleased!

4
★★★★☆

I went in to buy the dust reflector for my Subaru Forester and the parts department was about to close - no worries . . . the gentleman not only found my part, but he installed it himself - rather quickly, might I add! I was very pleased!

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The service department is friendly and get they get the job done in a reasonable amount of time. But every time I get the car back, the interior has grease inside (on my steering wheel, leather seats...) and has it has never been washed. At all of the other dealers that I have dealt with in the past, my car always came back looking clean and "almost new."

2
★★☆☆☆

The service department is friendly and get they get the job done in a reasonable amount of time. But every time I get the car back, the interior has grease inside (on my steering wheel, leather seats...) and has it has never been washed. At all of the other dealers that I have dealt with in the past, my car always came back looking clean and "almost new."

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We had a positive experience with this dealership when purchasing our new Dodge 250 deisel pickup truck. The sales person was pleasant and did not play any games with us as we negotiated the price. He was very direct about what they could and could not do and accepted our offer when we quoted price comparisons from other Dodge dealerships in Oregon. I would do business with them again.

4
★★★★☆

We had a positive experience with this dealership when purchasing our new Dodge 250 deisel pickup truck. The sales person was pleasant and did not play any games with us as we negotiated the price. He was very direct about what they could and could not do and accepted our offer when we quoted price comparisons from other Dodge dealerships in Oregon. I would do business with them again.

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