21st Century Towing INC

★★☆☆☆

About 21st Century Towing INC

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I'm writing this review because 21st Century has stolen my car and is now trying to charge me $1,500 to get it back. The long story short is they patrolled my complex one day while I was at work and left my car at my apartment complex. It was parked in a visitor parking space (which at our complex is the spots in which we park if our spot is taken) legally in the lines. They claim it was in a marked resident spot. Even my apartment complex has told them they are wrong and my vehicle should not have been towed, but they're too proud of their shoddy work to admit they are wrong. I will be taking them to court over the theft of my vehicle.

1
★☆☆☆☆

I'm writing this review because 21st Century has stolen my car and is now trying to charge me $1,500 to get it back. The long story short is they patrolled my complex one day while I was at work and left my car at my apartment complex. It was parked in a visitor parking space (which at our complex is the spots in which we park if our spot is taken) legally in the lines. They claim it was in a marked resident spot. Even my apartment complex has told them they are wrong and my vehicle should not have been towed, but they're too proud of their shoddy work to admit they are wrong. I will be taking them to court over the theft of my vehicle.

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Don't ever use their service if don't want headache.

0
★☆☆☆☆

Don't ever use their service if don't want headache.

Cons: Scrape and scratch my cars.

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This company towed by car from my gym parking lot because I did not have a sticker on my car. My car was in the shop and I borrowed my husband's car. He does not like stickers on his car. It was 8:30 Sat morning and the lot was not full. When I came out at 10am, my car was gone. I founf out it was towed becasue it had no sticker.
The people at this place were the scum of the earth. Obviously, I was upset and they were laughing at me. Then while was talking with the "service" person he picked up a phone call and started talking with the caller. When I mentioned that I was there before the call, he shoved his hand in my face, about 3" from my face. I asked for a written statement about the procedure used to tow my vechile and he refused.

They also charge far above the fair market price for towing. $222 to this scum of the earth make me sick. I can only hope he uses the money for a bar of soap and shower!

0
★☆☆☆☆

This company towed by car from my gym parking lot because I did not have a sticker on my car. My car was in the shop and I borrowed my husband's car. He does not like stickers on his car. It was 8:30 Sat morning and the lot was not full. When I came out at 10am, my car was gone. I founf out it was towed becasue it had no sticker.
The people at this place were the scum of the earth. Obviously, I was upset and they were laughing at me. Then while was talking with the "service" person he picked up a phone call and started talking with the caller. When I mentioned that I was there before the call, he shoved his hand in my face, about 3" from my face. I asked for a written statement about the procedure used to tow my vechile and he refused.

They also charge far above the fair market price for towing. $222 to this scum of the earth make me sick. I can only hope he uses the money for a bar of soap and shower!

Pros: None

Cons: Predatory towing company

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I parked at 6th and College for literally 6 minutes and my car with DISABLED TAGS was towed. I didn't see the signs as I pulled in the lot. There was a large white box van in front of one sign, the other was located over 10 feet off the ground in an unlighted area. Funny that the big white box van was not towed. Who owns that? I wish I had the clarity to snap a photo of the license.

There are no handicapped parking spaces in that area. The tow company called me a cab, which was also there in less than 10 minutes.

I got to the tow place just as my car was being put in the lot. The tow place is NOT handicapped accessible. There is no ramp and no hand rails. I have MS and just had knee surgery. I was made to walk through a dark lot full of muddy pot holes to get to my car to retrieve my registration. It was very dangerous. There is no way a person in a wheelchair could have negotiated that place.

They charged me $157,25 for the tow 14.75 for data services (?) $10 city service fee (?) $25 mileage to go 6.8 miles, $75 after hours fee (it was 806pm) for a grand total of $232

I will be supporting House Bill 2578.

0
★☆☆☆☆

I parked at 6th and College for literally 6 minutes and my car with DISABLED TAGS was towed. I didn't see the signs as I pulled in the lot. There was a large white box van in front of one sign, the other was located over 10 feet off the ground in an unlighted area. Funny that the big white box van was not towed. Who owns that? I wish I had the clarity to snap a photo of the license.

There are no handicapped parking spaces in that area. The tow company called me a cab, which was also there in less than 10 minutes.

I got to the tow place just as my car was being put in the lot. The tow place is NOT handicapped accessible. There is no ramp and no hand rails. I have MS and just had knee surgery. I was made to walk through a dark lot full of muddy pot holes to get to my car to retrieve my registration. It was very dangerous. There is no way a person in a wheelchair could have negotiated that place.

They charged me $157,25 for the tow 14.75 for data services (?) $10 city service fee (?) $25 mileage to go 6.8 miles, $75 after hours fee (it was 806pm) for a grand total of $232

I will be supporting House Bill 2578.

Pros: Quickest tow in town

Cons: Tow cars with DISABLED TAGS

.

Having been arrested a handful of times, I thought I'd already dealt with the most despicable form of human profession. This was before I parked my car in a seemingly abandoned lot at 6th and College and came back 30 minutes later to find it missing.

Did I just get robbed?! Wait a minute... I didn't see any tow signs... In fact I had just refused to park in the lot of a restaurant across the street for fear of being towed. I circled the block twice before pulling into this remaining option. I didn't see any parking meters or signs coming in...

Oh wait, now that I'm looking, there's a sign, the Where's Waldo of advertising, pasted inconspicuously on the unlit wall of the abandoned building on the opposite side of the lot my car once occupied.

I dial the number posted for 21st Century Towing, and a woman answers. I say that my car must've just been towed and ask what do I have to do to get my car back?

"You'll need to come in and pay the fees."

Ok, great. Where are we talking about? Surely public transit can get me there, right?

"We are located 6 miles away from you on Columbia Ave (the last exit before Van-effing-couver) but we'll be happy to call you a cab."

Great. And how much will it be to get my car out? I mean, technically yes, I did park my car in a private lot. Whoops. Hey, an honest screw up, surely a hundred bucks can cover this, right?

No.

This shameless hag says I owe her $231.

ARE YOU KIDDING ME RIGHT NOW?! HOW THE SAM AM I SUPPOSED TO PAY THAT TONIGHT?!

"Sir, do you want me to call the taxi or not?"

...yeah...I guess that's the least you could do... as along as you're not charging me for it.

"ok."
*click*

All thi while this conversation is taking place, I see a 21st Century Tow truck slowly cruising by the lot, scanning the area for more victims. I wave him on with one lone, hostile finger. Thanks for noticing the fresh meat in the parking lot, you buzzard.

As if on cue, as though this scenario had been perfected through repetition, the Radio Cab shows up within 5 minutes. He asks me how I'm doing.

"Well, you know where you're taking us, you tell me."

He goes on to explain that the tow drivers work on commission, that they have a circuit of lots that they monitor with spotters, and that the owners of the parking lots split the profit from each tow with the tow driver.

Allow me to put this into plain, everyday, WTF english: There are people in America whose quality of life depends on how many people a day they can screw over by holding our cars for ransom. They are rewarded for the totals of their receipts, leading them to find ways to charge you the maximum amount for services rendered. This is why you've never received a courtesy call from a coveralled grease monkey. It pays better to hook your car up and drag it to the state line before you've paid for your rented movies.

The cabbie said that he once drove a driver to the tow yard who had parked his car, crossed the street (to the very restaurant we refused to park in for fear of this happening), grabbed his take out, and walked back to an empty lot in less than five minutes.

Once we got to the tow yard, I tipped the cabbie. Hey, I'm paying Mexico's GNP to get my car out of a private impound, I might as well be generous to the one guy that DIDN'T screw me over.

This last June, Oregon unanimously amended House Bill 2578, which places regulation on predatory towing. Believe me, I spent all of my repressed rage tonight reading up on the new bill. I'm going to try to see if there is any sort of loophole through which I might be able to wiggle my way out of my tow bill. My banker suggested I report the credit card transaction as fraudulent.

That might actually work.

Somebody signed my tow receipt as "Go F%^k Yourself".

0
★☆☆☆☆

Having been arrested a handful of times, I thought I'd already dealt with the most despicable form of human profession. This was before I parked my car in a seemingly abandoned lot at 6th and College and came back 30 minutes later to find it missing.

Did I just get robbed?! Wait a minute... I didn't see any tow signs... In fact I had just refused to park in the lot of a restaurant across the street for fear of being towed. I circled the block twice before pulling into this remaining option. I didn't see any parking meters or signs coming in...

Oh wait, now that I'm looking, there's a sign, the Where's Waldo of advertising, pasted inconspicuously on the unlit wall of the abandoned building on the opposite side of the lot my car once occupied.

I dial the number posted for 21st Century Towing, and a woman answers. I say that my car must've just been towed and ask what do I have to do to get my car back?

"You'll need to come in and pay the fees."

Ok, great. Where are we talking about? Surely public transit can get me there, right?

"We are located 6 miles away from you on Columbia Ave (the last exit before Van-effing-couver) but we'll be happy to call you a cab."

Great. And how much will it be to get my car out? I mean, technically yes, I did park my car in a private lot. Whoops. Hey, an honest screw up, surely a hundred bucks can cover this, right?

No.

This shameless hag says I owe her $231.

ARE YOU KIDDING ME RIGHT NOW?! HOW THE SAM AM I SUPPOSED TO PAY THAT TONIGHT?!

"Sir, do you want me to call the taxi or not?"

...yeah...I guess that's the least you could do... as along as you're not charging me for it.

"ok."
*click*

All thi while this conversation is taking place, I see a 21st Century Tow truck slowly cruising by the lot, scanning the area for more victims. I wave him on with one lone, hostile finger. Thanks for noticing the fresh meat in the parking lot, you buzzard.

As if on cue, as though this scenario had been perfected through repetition, the Radio Cab shows up within 5 minutes. He asks me how I'm doing.

"Well, you know where you're taking us, you tell me."

He goes on to explain that the tow drivers work on commission, that they have a circuit of lots that they monitor with spotters, and that the owners of the parking lots split the profit from each tow with the tow driver.

Allow me to put this into plain, everyday, WTF english: There are people in America whose quality of life depends on how many people a day they can screw over by holding our cars for ransom. They are rewarded for the totals of their receipts, leading them to find ways to charge you the maximum amount for services rendered. This is why you've never received a courtesy call from a coveralled grease monkey. It pays better to hook your car up and drag it to the state line before you've paid for your rented movies.

The cabbie said that he once drove a driver to the tow yard who had parked his car, crossed the street (to the very restaurant we refused to park in for fear of this happening), grabbed his take out, and walked back to an empty lot in less than five minutes.

Once we got to the tow yard, I tipped the cabbie. Hey, I'm paying Mexico's GNP to get my car out of a private impound, I might as well be generous to the one guy that DIDN'T screw me over.

This last June, Oregon unanimously amended House Bill 2578, which places regulation on predatory towing. Believe me, I spent all of my repressed rage tonight reading up on the new bill. I'm going to try to see if there is any sort of loophole through which I might be able to wiggle my way out of my tow bill. My banker suggested I report the credit card transaction as fraudulent.

That might actually work.

Somebody signed my tow receipt as "Go F%^k Yourself".

Pros: Quick.

Cons: not painless.

.

My vehicle was parked in my parking spot when I noticed it was being towed on Friday night. The 21st Century Driver who had hooked my car up told me I needed to talk to my building management, and that he would not let my car down unless I paid him $160. He repeatedly told me to either pay or shut up, and that he had called my building management for authorization. I paid the money to avoid having to go pick my car up somewhere. I SHOULD HAVE CALLED THE POLICE! The driver refused to give me a business card or a copy of the receipt. He slammed his door in my face and drove off when I insisted.

Monday was a holiday, but I called my apartment manager first thing Tuesday only to learn that the contract with 21st Century towing had been cancelled months earlier, and that they are actually no longer even ALLOWED on our property. 21st Century's management admitted to this fact, and they have been helpful so far and assure me that I will get a refund. I appreciate that, but I still cannot believe what these people get away with.

The driver who tried to steal my car was a really low sort of person, searching for a commission at the expense of an innocent person who was not violating any parking law. 21st is resolving my problem - but their problem of hiring people like this should be corrected, as well!

0
★☆☆☆☆

My vehicle was parked in my parking spot when I noticed it was being towed on Friday night. The 21st Century Driver who had hooked my car up told me I needed to talk to my building management, and that he would not let my car down unless I paid him $160. He repeatedly told me to either pay or shut up, and that he had called my building management for authorization. I paid the money to avoid having to go pick my car up somewhere. I SHOULD HAVE CALLED THE POLICE! The driver refused to give me a business card or a copy of the receipt. He slammed his door in my face and drove off when I insisted.

Monday was a holiday, but I called my apartment manager first thing Tuesday only to learn that the contract with 21st Century towing had been cancelled months earlier, and that they are actually no longer even ALLOWED on our property. 21st Century's management admitted to this fact, and they have been helpful so far and assure me that I will get a refund. I appreciate that, but I still cannot believe what these people get away with.

The driver who tried to steal my car was a really low sort of person, searching for a commission at the expense of an innocent person who was not violating any parking law. 21st is resolving my problem - but their problem of hiring people like this should be corrected, as well!

Pros: Management trying to fix problem

Cons: drivers that steal cars for commission

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As I've worked for and managed various towing services in the Portland Metro area for over 10 years, I must say that I'm most happiest here. Granted, towing companies have had issues to deal with, who hasn't? However, as the times change, this company is changing with them which is not only legal but also more friendly to the owners of cars who park illegally or improperly.

If you have a good attitude with me, chances are it will go more in your favor.

Yes, there will ALWAYS be those who choose to throw blame on the tow company, even though it's their own choice to park the way that do that results in the tow. It's a fact of life, and having said that, this company and its management are on top of things now, and into the future. :)

2
★★★★★

As I've worked for and managed various towing services in the Portland Metro area for over 10 years, I must say that I'm most happiest here. Granted, towing companies have had issues to deal with, who hasn't? However, as the times change, this company is changing with them which is not only legal but also more friendly to the owners of cars who park illegally or improperly.

If you have a good attitude with me, chances are it will go more in your favor.

Yes, there will ALWAYS be those who choose to throw blame on the tow company, even though it's their own choice to park the way that do that results in the tow. It's a fact of life, and having said that, this company and its management are on top of things now, and into the future. :)

Pros: Changing with the times

Cons: Dealing with rude and absuive owners of cars.

.

These people are just what you think of when you think of tow truck drivers. They are real scum, just nasty people, who enjoy ripping people off.
Please if you are female do not go to there office by your self, their office is the nastiest thing I have every seen.

0
★☆☆☆☆

These people are just what you think of when you think of tow truck drivers. They are real scum, just nasty people, who enjoy ripping people off.
Please if you are female do not go to there office by your self, their office is the nastiest thing I have every seen.

Cons: everything about these people

.

21 century towing are the real scums!!! Fake wannabe crime fighters that break laws, abuse, & scam people!

2
★★★★★

21 century towing are the real scums!!! Fake wannabe crime fighters that break laws, abuse, & scam people!

Pros: tow scam

Cons: 21 are the real criminals

.

I have had my car towed twice since September for parking in my fathers apartment complex. Granted the first time I did not have a parking pass the first time, I was okay with it. But the second time I did have my visitor pass. To my surprise they towed me anyway. When I called to argue the legality of the tow, I was told that I was only supposed to park in a visitor space if i had a visitor pass.

My father does not drive and it was assumed that since he is required to pay for that parking space in his rent that it was perfectly legal to park there if granted a pass. I guess not. The own managers of this place had to pay to get their vehicle out of the tow yard, what does that say about this stupid company?!

I am a full time college student, both my parents are UN-employed, I work part time just trying to scrap by and this company is taking advantage of it. Luckily my fiances parents were able to front me the money, cause heaven forbid I couldnt get to the storage area by 3am it would have doubled in price!

There "storage facility" on 99th and powell needs to be put under EXTREME investigation. The building is not up to code by any means in any sense. The driver releasing the car to me admitted that there was no cameras! When we arrived the lock to the gate was unlocked, and anyone with a set of bolt cutters could have gotten through the second gate....whats there to stop them? A firearm sitting in the un-occupied office that isn't locked up!!

Please if you get towed by this company report them to the better business bureau. Or by any means report them for anything you can find them on! We need to stop this criminal minded company from taking advantage of the Portland citizens!

0
★☆☆☆☆

I have had my car towed twice since September for parking in my fathers apartment complex. Granted the first time I did not have a parking pass the first time, I was okay with it. But the second time I did have my visitor pass. To my surprise they towed me anyway. When I called to argue the legality of the tow, I was told that I was only supposed to park in a visitor space if i had a visitor pass.

My father does not drive and it was assumed that since he is required to pay for that parking space in his rent that it was perfectly legal to park there if granted a pass. I guess not. The own managers of this place had to pay to get their vehicle out of the tow yard, what does that say about this stupid company?!

I am a full time college student, both my parents are UN-employed, I work part time just trying to scrap by and this company is taking advantage of it. Luckily my fiances parents were able to front me the money, cause heaven forbid I couldnt get to the storage area by 3am it would have doubled in price!

There "storage facility" on 99th and powell needs to be put under EXTREME investigation. The building is not up to code by any means in any sense. The driver releasing the car to me admitted that there was no cameras! When we arrived the lock to the gate was unlocked, and anyone with a set of bolt cutters could have gotten through the second gate....whats there to stop them? A firearm sitting in the un-occupied office that isn't locked up!!

Please if you get towed by this company report them to the better business bureau. Or by any means report them for anything you can find them on! We need to stop this criminal minded company from taking advantage of the Portland citizens!

Pros: Absolutely NOTHING!

Cons: EVERYTHING

.

My car was hit a couple of days ago and had to be towed from the scene of the accident. 21st Century was the company dispatched, they showed up promptly. The driver was patient with me as I was rattled. He was helpful as I tried to remove all of my belongings from the car before he took it to the yard, and offered towing advice which I felt was honest. Kuddos to the driver.
All around, the three people that I dealt with in this company, the driver, the gentleman that was in the yard while I took pics of my car today, and the woman I spoke with on the phone to release my car to the insurance, were all very polite and helpful. Each one gave me a good piece of advice, or bit of info that I can use.
Thank you 21st Century!

I was also pleased to see that when I looked at the tow bill, even though the other guys ins is covering it, that their storage fee is only $25 per day. I found that price to be just right. Maybe thats the standard, I just imagined it to be a nightmarish number like $65per day or something crazy!

2
★★★★★

My car was hit a couple of days ago and had to be towed from the scene of the accident. 21st Century was the company dispatched, they showed up promptly. The driver was patient with me as I was rattled. He was helpful as I tried to remove all of my belongings from the car before he took it to the yard, and offered towing advice which I felt was honest. Kuddos to the driver.
All around, the three people that I dealt with in this company, the driver, the gentleman that was in the yard while I took pics of my car today, and the woman I spoke with on the phone to release my car to the insurance, were all very polite and helpful. Each one gave me a good piece of advice, or bit of info that I can use.
Thank you 21st Century!

I was also pleased to see that when I looked at the tow bill, even though the other guys ins is covering it, that their storage fee is only $25 per day. I found that price to be just right. Maybe thats the standard, I just imagined it to be a nightmarish number like $65per day or something crazy!

Pros: Honest

Cons: My car is wrecked

.

A predatory towing company, I live by a ugly empty lot they patrol. You know, to make sure It stays beautifully empty and full of graffiti. I, nor anyone I know, has been towed by this company. They sometimes come late at night, park around the corner and turn off their lights and wait for someone to leave their car. Sometimes they come in a group of two and wait so they can clear the lot out twice as fast. Once witnessed them tow a construction crews truck and trailer while they worked on the new transit mall on 6th. They consistently make an illegal right turn onto College St from 6th avenue, which is dangerous as it is a dedicated transit lane. This practice is not isolated to one driver, in fact all trucks continue this practice to the day, even though it is clearly posted that it is unlawful to do so. I think they fail to realize there is a legal right turn located 2 blocks north at 6th and Harrison, or that they do not even need to use 5th to get on I-405.

I suggest anyone who has been a victim of this towing company read Oregon House Bill 2578 which, among other items, requires this company to maintain photographic evidence of the infraction taking place. This item is particularly interesting as I frequently see the drivers forget to take pictures. What happens here is they want the hookup to be started before the person even gets the chance to intervene, so they will put the tow fork (terminology?) under the car before they leave their truck. The hookup process gets distracting, they want it complete before you are there so they can charge you a drop fee if you do happen to see, leading them to be in such a rush they forget to take the photos required. Sometimes faced with confrontation they will snap a photo in the presence of the individual being towed, clearly showing how often they forget this, and that they know that they know they must have this evidence if someone chooses to dispute the tow. I have also seen them charge a drop fee while they are in the middle of the hookup process, I am not positive what the law defines as a complete hookup, but it would be my understanding that a complete hookup would mean the car is ready to be towed, and if it is not complete, it should be dropped free of charge as per the law.

Again, I want to clearly state that I have never had my vehicle towed by this company, it just infuriates me that they believe they are above the law and assume no one is watching them perform their work or even witness them blatantly break the law. I witness their work on a 24 hour basis. whether it's 1PM or 3AM (of course they certainly favor the evening and late night tows). I wish there was some recourse for me to report at least the fact that they make unlawful turns. Outside of diligently writing the license plate numbers down and begin reporting the infractions I witness, I yet to see anything I can do which will have any effect. Witnessing their work for more than 6 months has certainly been eye opening and infuriating.

I just wish whoever owns this lot would at least rope off the lot, it only contains an abandoned building and only 3 or 4 cars allowed to park in it. Most people who park there and get towed seem to only do so because the lot is constantly empty besides 3 to 4 cars (somewhat deceiving), and if they roped it off and possibly had a padlock so those who park there still can, it would be clear that it is not okay to park there and then this company would not be needed. It could save hundreds of people (and dollars) from being a victim of this company.

0
★☆☆☆☆

A predatory towing company, I live by a ugly empty lot they patrol. You know, to make sure It stays beautifully empty and full of graffiti. I, nor anyone I know, has been towed by this company. They sometimes come late at night, park around the corner and turn off their lights and wait for someone to leave their car. Sometimes they come in a group of two and wait so they can clear the lot out twice as fast. Once witnessed them tow a construction crews truck and trailer while they worked on the new transit mall on 6th. They consistently make an illegal right turn onto College St from 6th avenue, which is dangerous as it is a dedicated transit lane. This practice is not isolated to one driver, in fact all trucks continue this practice to the day, even though it is clearly posted that it is unlawful to do so. I think they fail to realize there is a legal right turn located 2 blocks north at 6th and Harrison, or that they do not even need to use 5th to get on I-405.

I suggest anyone who has been a victim of this towing company read Oregon House Bill 2578 which, among other items, requires this company to maintain photographic evidence of the infraction taking place. This item is particularly interesting as I frequently see the drivers forget to take pictures. What happens here is they want the hookup to be started before the person even gets the chance to intervene, so they will put the tow fork (terminology?) under the car before they leave their truck. The hookup process gets distracting, they want it complete before you are there so they can charge you a drop fee if you do happen to see, leading them to be in such a rush they forget to take the photos required. Sometimes faced with confrontation they will snap a photo in the presence of the individual being towed, clearly showing how often they forget this, and that they know that they know they must have this evidence if someone chooses to dispute the tow. I have also seen them charge a drop fee while they are in the middle of the hookup process, I am not positive what the law defines as a complete hookup, but it would be my understanding that a complete hookup would mean the car is ready to be towed, and if it is not complete, it should be dropped free of charge as per the law.

Again, I want to clearly state that I have never had my vehicle towed by this company, it just infuriates me that they believe they are above the law and assume no one is watching them perform their work or even witness them blatantly break the law. I witness their work on a 24 hour basis. whether it's 1PM or 3AM (of course they certainly favor the evening and late night tows). I wish there was some recourse for me to report at least the fact that they make unlawful turns. Outside of diligently writing the license plate numbers down and begin reporting the infractions I witness, I yet to see anything I can do which will have any effect. Witnessing their work for more than 6 months has certainly been eye opening and infuriating.

I just wish whoever owns this lot would at least rope off the lot, it only contains an abandoned building and only 3 or 4 cars allowed to park in it. Most people who park there and get towed seem to only do so because the lot is constantly empty besides 3 to 4 cars (somewhat deceiving), and if they roped it off and possibly had a padlock so those who park there still can, it would be clear that it is not okay to park there and then this company would not be needed. It could save hundreds of people (and dollars) from being a victim of this company.

Cons: Barely compliant with towing law.

.

I know it must be hard to grow up and realize your life is so miserable that you decide to spread that misery to others, but damn! Did anyone see the news when they investigated these dirt-bags! If anyone has even the slightest complaint about how these "people" do business please report them to the better business so we can rid our city of these losers. They are so pathetic they are writing fake reviews on this site to convince you they aren't evil. "Good guys doing a tough job" yeah the city would fall to its knees if we didn't have tow truck drivers. People, if you get stuck by these people call the cops, the newspaper, hell call the mayor because these people are criminals and we must get them out of our town!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

0
★☆☆☆☆

I know it must be hard to grow up and realize your life is so miserable that you decide to spread that misery to others, but damn! Did anyone see the news when they investigated these dirt-bags! If anyone has even the slightest complaint about how these "people" do business please report them to the better business so we can rid our city of these losers. They are so pathetic they are writing fake reviews on this site to convince you they aren't evil. "Good guys doing a tough job" yeah the city would fall to its knees if we didn't have tow truck drivers. People, if you get stuck by these people call the cops, the newspaper, hell call the mayor because these people are criminals and we must get them out of our town!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Pros: getting to see real criminals in action

Cons: Getting to see real criminals jack you

.

To all the People of Portland we need to come together and STOP the SCAMS. I'm a victim of this towing co. scams. They break laws, hide/ or patrol vacant parking lots, post signs when they have no permission, take peoples vehicles from apartment complexes of residents, over charge , rude, and have been scamming the people of Portland for too long. This must be stopped not just this towing co but through out the city. I'm encouraging everyone to STAND up and help me make this stop. Make Signs that display there scams and display in the city, go to your local city councils, go to the news stations what ever it takes!! I understand a business is a business however, dishonest, unethical businesses we have no room for in this city. We are the People make your voice count......

0
★☆☆☆☆

To all the People of Portland we need to come together and STOP the SCAMS. I'm a victim of this towing co. scams. They break laws, hide/ or patrol vacant parking lots, post signs when they have no permission, take peoples vehicles from apartment complexes of residents, over charge , rude, and have been scamming the people of Portland for too long. This must be stopped not just this towing co but through out the city. I'm encouraging everyone to STAND up and help me make this stop. Make Signs that display there scams and display in the city, go to your local city councils, go to the news stations what ever it takes!! I understand a business is a business however, dishonest, unethical businesses we have no room for in this city. We are the People make your voice count......

Pros: None

Cons: Scam

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To all the people who wrote bad reviews, I am not an employee, but I have been a customer in the past of 21st Century Towing and they are kind, courteous and and have reasonable rates. If you would quit parking illegally and making excuses for yourself and take resposibility for your actions then you wouldnt be getting towed in the first place.

2
★★★★☆

To all the people who wrote bad reviews, I am not an employee, but I have been a customer in the past of 21st Century Towing and they are kind, courteous and and have reasonable rates. If you would quit parking illegally and making excuses for yourself and take resposibility for your actions then you wouldnt be getting towed in the first place.

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This company is notorious for hiding in apartment complexes and towing for the littlest reasons. i hadleft somthing in an apartment i had just left and parked my car next to owners car (yes it was illegally parked) i ran in and grabbed somthign and ran out and in less than a minute and a half my car was gone.. seriously a minute and a half.. i saw the tow truck driving off and yelled for him to stop and he speed off... they do wait in parking lots and have the ruddest attitude to their customers.. i hope this busines falls.

0
★☆☆☆☆

This company is notorious for hiding in apartment complexes and towing for the littlest reasons. i hadleft somthing in an apartment i had just left and parked my car next to owners car (yes it was illegally parked) i ran in and grabbed somthign and ran out and in less than a minute and a half my car was gone.. seriously a minute and a half.. i saw the tow truck driving off and yelled for him to stop and he speed off... they do wait in parking lots and have the ruddest attitude to their customers.. i hope this busines falls.

Pros: fast towing

Cons: unethical bad business

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These guys patrol lots looking for offenders, tow the cars back to their impound lot, and extort >$200 for the release of the car. Very likely these practices are in violation of Oregon state law. The statutes in question can be found in Oregon Senate Bill 116 (2007).

My car was towed within 10 minutes of it being parked. It was in an empty lot, adjacent to a condemned building. There were signs posted which I ignored. Had I realized there was a sleazy tow-truck operator hiding, I would have parked somewhere else - this was late at night; parking was not hard to come by. The reason for the tow was pure and simple - this towing company was out to make a buck. ($215, actually).

After taking a taxi to their impound lot, I was treated like garbage by the large lady behind the counter. She was rude and entirely pleased with herself at having snatched my car. Rarely have I seen such a smug look on someone's face.

I feel completely violated by these people. Please, please avoid them like the plague.

0
★☆☆☆☆

These guys patrol lots looking for offenders, tow the cars back to their impound lot, and extort >$200 for the release of the car. Very likely these practices are in violation of Oregon state law. The statutes in question can be found in Oregon Senate Bill 116 (2007).

My car was towed within 10 minutes of it being parked. It was in an empty lot, adjacent to a condemned building. There were signs posted which I ignored. Had I realized there was a sleazy tow-truck operator hiding, I would have parked somewhere else - this was late at night; parking was not hard to come by. The reason for the tow was pure and simple - this towing company was out to make a buck. ($215, actually).

After taking a taxi to their impound lot, I was treated like garbage by the large lady behind the counter. She was rude and entirely pleased with herself at having snatched my car. Rarely have I seen such a smug look on someone's face.

I feel completely violated by these people. Please, please avoid them like the plague.

Pros: None.

Cons: Predatory business. Should be shut down.

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They are in need of extra cash so they go onto apartment complexes and tow for money. The apartment complex have a responsibility to register the vehicles they allow permits to and the tow company should have a monthly listing of those so no unnecessary towing is taking place. This company doesn't care in making their practice better, they are more interested in getting money. For those trying to live by the rules and yet are getting penalized. Not fair at all. An investigation is necessary. This company was contacted and an "oh well-too bad" complex.

0
★☆☆☆☆

They are in need of extra cash so they go onto apartment complexes and tow for money. The apartment complex have a responsibility to register the vehicles they allow permits to and the tow company should have a monthly listing of those so no unnecessary towing is taking place. This company doesn't care in making their practice better, they are more interested in getting money. For those trying to live by the rules and yet are getting penalized. Not fair at all. An investigation is necessary. This company was contacted and an "oh well-too bad" complex.

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Here is the real deal on 21st Century Towing. I am a long time employee, and I am convinced there is not a better company in this city to work for. We have working owners that are in the office Monday through Friday, and work on holidays in order to give there employees time off to be with their families. That is not real common in the work place.
We don't do the feel good towing. That is to say we do not tow for AAA, or State Farm etc. Our business is in repossessions, Private property impounds (towing people improperly parked or unauthorized) and police tows. We simply provide a very needed service in our community. To think of what it would be like for you to find parking at your favorite restaurant, or grocery store, or your apartment complex, or any other place of business without people like us out there towing for those property owners would create some very interesting topics of conversation for the general public. We are good people doing a job that will make us very unpopular with people that don't respect the rights of others. Thanks for reading this.. al

2
★★★★★

Here is the real deal on 21st Century Towing. I am a long time employee, and I am convinced there is not a better company in this city to work for. We have working owners that are in the office Monday through Friday, and work on holidays in order to give there employees time off to be with their families. That is not real common in the work place.
We don't do the feel good towing. That is to say we do not tow for AAA, or State Farm etc. Our business is in repossessions, Private property impounds (towing people improperly parked or unauthorized) and police tows. We simply provide a very needed service in our community. To think of what it would be like for you to find parking at your favorite restaurant, or grocery store, or your apartment complex, or any other place of business without people like us out there towing for those property owners would create some very interesting topics of conversation for the general public. We are good people doing a job that will make us very unpopular with people that don't respect the rights of others. Thanks for reading this.. al

.

Sleazy to the nth degree. Totally professional and calm about stealing your car and charging you three legs to get it back. I wouldn't hire this company to tow a dead dog back to the yard it came from, which would be their yard on North Congress Avenue. What a skanky way to earn a dollar -- wait patiently for people to park in lots where no business has been in business for years, tow them far away, and charge them whatever they damn well please. The word entrapment pops to mind, no? Lovely. I hear all the objections -- people park where they shouldn't, this company's employees are just trying to make a living, etc. True. And yet -- what a sleazy, snaky operation. For shame.

0
★☆☆☆☆

Sleazy to the nth degree. Totally professional and calm about stealing your car and charging you three legs to get it back. I wouldn't hire this company to tow a dead dog back to the yard it came from, which would be their yard on North Congress Avenue. What a skanky way to earn a dollar -- wait patiently for people to park in lots where no business has been in business for years, tow them far away, and charge them whatever they damn well please. The word entrapment pops to mind, no? Lovely. I hear all the objections -- people park where they shouldn't, this company's employees are just trying to make a living, etc. True. And yet -- what a sleazy, snaky operation. For shame.

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In response to the negative comments posted by people who had vehicles towed by 21st Century Towing: Don't be upset with the tow company for picking up your car~ you probably parked where you weren't supposed to. If you have a bone to pick with someone, why not confront the owner of the property on which you parked??? The property owner is who requests that a vehicle is towed....the tow truck drivers don't just roam the streets and pick up cars for kicks! They are given instructions to do so!!!
I work with 21st Century Towing on a regular basis for repossessions. Clark, Kim, Al and the rest of the staff, are ALL good, honest people. They are organized, respectful, courteous, and have excellent customer service skills. My company has been doing business with 21st Century Towing for many years and look forward to working with them for many more! If you are looking for a reliable and honest towing service for business or personal use ~ I recommend 21st Century Towing!
A word of advice for those who are looking to bash tow companies: To avoid getting your car towed=don't park where you are not supposed to AND make your car payments ON TIME!!! :o )

2
★★★★★

In response to the negative comments posted by people who had vehicles towed by 21st Century Towing: Don't be upset with the tow company for picking up your car~ you probably parked where you weren't supposed to. If you have a bone to pick with someone, why not confront the owner of the property on which you parked??? The property owner is who requests that a vehicle is towed....the tow truck drivers don't just roam the streets and pick up cars for kicks! They are given instructions to do so!!!
I work with 21st Century Towing on a regular basis for repossessions. Clark, Kim, Al and the rest of the staff, are ALL good, honest people. They are organized, respectful, courteous, and have excellent customer service skills. My company has been doing business with 21st Century Towing for many years and look forward to working with them for many more! If you are looking for a reliable and honest towing service for business or personal use ~ I recommend 21st Century Towing!
A word of advice for those who are looking to bash tow companies: To avoid getting your car towed=don't park where you are not supposed to AND make your car payments ON TIME!!! :o )

.

Set up cars in parking lots and hide their signs to lure parkers and then tow your vehicle within half an hour of being parked. Just not the right way to do business.

0
★☆☆☆☆

Set up cars in parking lots and hide their signs to lure parkers and then tow your vehicle within half an hour of being parked. Just not the right way to do business.

Pros: Fast Towing

Cons: Unethical Business

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had both of my vehicles registered with my apartment complex. They are the tow company for my apartment complex. At 2:15 A.M. they illegally towed my car from my assigned parking spot. When confronted about the problem with legal proof my vehicle was able to park there they assumed all liability for unlawfully towing my vehicle. They would not release my car unless I paid a fee that they reduced. to avoid further cost at my expense I paid to release my car. after a long process involving my apartment management they refunded so far only half of my fee.

0
★☆☆☆☆

had both of my vehicles registered with my apartment complex. They are the tow company for my apartment complex. At 2:15 A.M. they illegally towed my car from my assigned parking spot. When confronted about the problem with legal proof my vehicle was able to park there they assumed all liability for unlawfully towing my vehicle. They would not release my car unless I paid a fee that they reduced. to avoid further cost at my expense I paid to release my car. after a long process involving my apartment management they refunded so far only half of my fee.

Pros: friendly driver and friendly phone answers

Cons: very poor facilities, very unprofessional managment

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One of the few honest tow companies. The drivers are great!! They are conscience of proper towing so damageis zero to none. I hihgly recommend them.

2
★★★★★

One of the few honest tow companies. The drivers are great!! They are conscience of proper towing so damageis zero to none. I hihgly recommend them.

Pros: Clean drivers

Cons: office appearance

 

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