MacPac

★★★☆☆
  • 12310 NE Whitaker Way

    Portland, OR 97230

    Map & Directions
  • 503-256-5210

Computer & Internet Services

Computer & Internet Services
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I have been a customer at Mac Pac for 14 years and have purchased several iMacs, iPads, MacBooks, software and peripherals. In addition, when I have a software or hardware issue, which is rare, I always take my hardware to them for service. Over the years, I was able to build a personal relationship with the manager, Bill Cantrell but to my great disappointment, he retired.

I live in Vancouver but Mac Pac is only ten minutes away so the location in convenient to say nothing of avoiding sales tax. Today I went in to buy a new iMac with a retail price of $1295. I walked in the door and a robust fellow with a beard named Josh Wilcox greeted me with a "hello". I waited for him to say "can I help you" and after a long pause standing there silent, I started to feel uncomfortable and asked if there was anybody that could help me. His reply was "I said Hello". I indicated that I was interest in buying a new iMac and an external optical drive at which point he disappeared into the back room and reappeared with a new iMac and said they were out of optical drives. I asked him a few questions about my new iMac but he seemed somewhat ambivalent about answering my questions. In my opinion, Josh has about as much personality as a wet noodle.

I hope management will give Josh some intensive training on customer service especially when said customers buy big ticket items.

I will continue to shop at Mac Pac but next time I will avoid dealing with Josh.

3
★★★☆☆

I have been a customer at Mac Pac for 14 years and have purchased several iMacs, iPads, MacBooks, software and peripherals. In addition, when I have a software or hardware issue, which is rare, I always take my hardware to them for service. Over the years, I was able to build a personal relationship with the manager, Bill Cantrell but to my great disappointment, he retired.

I live in Vancouver but Mac Pac is only ten minutes away so the location in convenient to say nothing of avoiding sales tax. Today I went in to buy a new iMac with a retail price of $1295. I walked in the door and a robust fellow with a beard named Josh Wilcox greeted me with a "hello". I waited for him to say "can I help you" and after a long pause standing there silent, I started to feel uncomfortable and asked if there was anybody that could help me. His reply was "I said Hello". I indicated that I was interest in buying a new iMac and an external optical drive at which point he disappeared into the back room and reappeared with a new iMac and said they were out of optical drives. I asked him a few questions about my new iMac but he seemed somewhat ambivalent about answering my questions. In my opinion, Josh has about as much personality as a wet noodle.

I hope management will give Josh some intensive training on customer service especially when said customers buy big ticket items.

I will continue to shop at Mac Pac but next time I will avoid dealing with Josh.

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Mac Pac on NE Whitaker in Portland is an excellent Mac store. Very helpful and friendly staff.
Got excellent help and would highly recommend this computer store to everyone. Cant thank you enough for your help on March 8, 2011.

2
★★★★★

Mac Pac on NE Whitaker in Portland is an excellent Mac store. Very helpful and friendly staff.
Got excellent help and would highly recommend this computer store to everyone. Cant thank you enough for your help on March 8, 2011.

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I have dealt with these guys on more than one occasion, and probably never again.

Seems like after you pay the money and are out the door, thats when the customer service ends!

I have called and emailed only to go WEEKS with out any kind of response.

I mean seriously Mac Pac how hard is it to return a phone call or email. The amount of money I drop there should warrant some kind of response. I really dont understand what the problem is over there, as I have not had this problem with other Mac stores!!

0
★☆☆☆☆

I have dealt with these guys on more than one occasion, and probably never again.

Seems like after you pay the money and are out the door, thats when the customer service ends!

I have called and emailed only to go WEEKS with out any kind of response.

I mean seriously Mac Pac how hard is it to return a phone call or email. The amount of money I drop there should warrant some kind of response. I really dont understand what the problem is over there, as I have not had this problem with other Mac stores!!

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Purchased a Apple laptop from MacPac. It froze up the first day. Service dept said it must be a minor glitch and to continue working with it. It kept freezing. 14 day return expired and we could not expect a refund...but they would repair it.

Picked up the repaired (now refurbished) laptop and was told they rplaced a board.

The unit continued freezing up.

Took the unit to the Apple store downtown portland and received very courteous help and a replacement.

They said no parts were exchanged in the laptop.

MaPac lied to me.

I would not shop; there.

1
★☆☆☆☆

Purchased a Apple laptop from MacPac. It froze up the first day. Service dept said it must be a minor glitch and to continue working with it. It kept freezing. 14 day return expired and we could not expect a refund...but they would repair it.

Picked up the repaired (now refurbished) laptop and was told they rplaced a board.

The unit continued freezing up.

Took the unit to the Apple store downtown portland and received very courteous help and a replacement.

They said no parts were exchanged in the laptop.

MaPac lied to me.

I would not shop; there.

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I have been shopping here for about 4 years now, and I am always impressed with their service department. They are helpful, and efficient. About a year ago, one gentleman even worked 45 minutes Off the clock, and after store had closed, to make sure my computer was ready for my presentation the following day.

These guys are lifesavers :-)

2
★★★★★

I have been shopping here for about 4 years now, and I am always impressed with their service department. They are helpful, and efficient. About a year ago, one gentleman even worked 45 minutes Off the clock, and after store had closed, to make sure my computer was ready for my presentation the following day.

These guys are lifesavers :-)

Pros: Their service department ALWAYS exceeds my expectations

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Its interesting to see all these GREAT reviews for these guys (makes me wonder who wrote them!) I bought two mac book pros from these guys, $2,200 each for my daughters off to college this year. Once the sale was made customer service failed horribly.

1
★☆☆☆☆

Its interesting to see all these GREAT reviews for these guys (makes me wonder who wrote them!) I bought two mac book pros from these guys, $2,200 each for my daughters off to college this year. Once the sale was made customer service failed horribly.

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Way better than the Mac Store. They have the largest Mac selection in the Portland Metro area. Customer service is exceptional. Staff is extemely knowledgeable.

5
★★★★★

Way better than the Mac Store. They have the largest Mac selection in the Portland Metro area. Customer service is exceptional. Staff is extemely knowledgeable.

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I bought a Wacom Cintiq 21UX from these guy. 6 weeks later it stops working. I called, they said the guy that sold it to me wasn't there, and asked if they could take a message. I asked them if anyone else could help, they just said, ""Sorry we have a 14 day return policy, call Wacom"". \r
I would expect that if you buy a $2500 monitor that you would get a little more. I guess not. From now on I will drive a little less and go to Powermax in Lake Oswego, they actually seem to care. \r
As far as Wacom goes, they were awesome, really good customer service, but not these guys. F- for them in my book.

0
★☆☆☆☆

I bought a Wacom Cintiq 21UX from these guy. 6 weeks later it stops working. I called, they said the guy that sold it to me wasn't there, and asked if they could take a message. I asked them if anyone else could help, they just said, ""Sorry we have a 14 day return policy, call Wacom"". \r
I would expect that if you buy a $2500 monitor that you would get a little more. I guess not. From now on I will drive a little less and go to Powermax in Lake Oswego, they actually seem to care. \r
As far as Wacom goes, they were awesome, really good customer service, but not these guys. F- for them in my book.

Pros: Great Store

Cons: Lousy Customer Service

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Power Mac Pac specializes in sales and service of Macintosh computers. We had a problem with a used Mac we purchased at Powe Mac Pac so I brought it in for service. The service department diagnosed the problem that day and called me to state the repairs necessary and inform me it was under warranty. The projected a finish date and it was done before that time. I picked it up and we have had no problems since. We will continue to give Power Mac Pac our business because they stand behind the products they sell and provide great communication about their service and great quality service.

PROS: easy communication, great service, quick turn-around on repairs.
CONS: none

5
★★★★★

Power Mac Pac specializes in sales and service of Macintosh computers. We had a problem with a used Mac we purchased at Powe Mac Pac so I brought it in for service. The service department diagnosed the problem that day and called me to state the repairs necessary and inform me it was under warranty. The projected a finish date and it was done before that time. I picked it up and we have had no problems since. We will continue to give Power Mac Pac our business because they stand behind the products they sell and provide great communication about their service and great quality service.

PROS: easy communication, great service, quick turn-around on repairs.
CONS: none

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I think that the Apple Store in Washington Square is far suprerior to this place, if only because AS offers discounts to teachers & college students (however, when provoked, Power Mac will give half the discount as AS). This store just isn't as cool as the Apple Store; it doesn't have the same hip vibe. Far fewer toys are available to play with, but the salespeople are just as helpful. If you don't want to make the drive to WA Square, this is certainly a decent alternative.

PROS: Nearby, good stuff
CONS: Pay to park, somewhat limited inventory

3
★★★☆☆

I think that the Apple Store in Washington Square is far suprerior to this place, if only because AS offers discounts to teachers & college students (however, when provoked, Power Mac will give half the discount as AS). This store just isn't as cool as the Apple Store; it doesn't have the same hip vibe. Far fewer toys are available to play with, but the salespeople are just as helpful. If you don't want to make the drive to WA Square, this is certainly a decent alternative.

PROS: Nearby, good stuff
CONS: Pay to park, somewhat limited inventory

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authorized sales and service
apple loan and ilease
xserve, networking ,wireless
digital video, audio, and photo
bussiness, professional systems
home systems , software , training
new , used and refurbished

5
★★★★★

authorized sales and service
apple loan and ilease
xserve, networking ,wireless
digital video, audio, and photo
bussiness, professional systems
home systems , software , training
new , used and refurbished

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.

I had a question, was not going to buy anything, and I received the best customer service I've had in a long long time. The gentleman that answered the phone was extremely knowledgable and very very helpful. He went out of his way to provide answers for me.

2
★★★★★

I had a question, was not going to buy anything, and I received the best customer service I've had in a long long time. The gentleman that answered the phone was extremely knowledgable and very very helpful. He went out of his way to provide answers for me.

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These are THE guys to go to for all things Apple. Feel the love.

Friendly service, good selection, easy parking. What more could you ask for? A Cinema Display for free would be nice though.

2
★★★★★

These are THE guys to go to for all things Apple. Feel the love.

Friendly service, good selection, easy parking. What more could you ask for? A Cinema Display for free would be nice though.

 

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