Ace Electronics Inc

★☆☆☆☆

About Ace Electronics Inc

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This place is a nightmare with a capital N! They have 20 bad reports with the Better Business Bureau. Wish I would have checked that out before I went there! They "fixed" my computer and I have been back 5!!! more times to have it fixed again. Horrible!

1
★☆☆☆☆

This place is a nightmare with a capital N! They have 20 bad reports with the Better Business Bureau. Wish I would have checked that out before I went there! They "fixed" my computer and I have been back 5!!! more times to have it fixed again. Horrible!

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I called Ace on December 17 because my big screen TV was not working. I arranged to have my TV picked up and Ace estimated its return for Dec 25. I went 3 weeks hearing nothing about my TV. I left messages on the Ace voicemail inquiring about it. Weeks of phone tag ensued where I was treated RUDELY and HUNG UP ON when I inquired about my television. Finally I was promised delivery - fixed or not - by March 12, nearly 3 MONTHS after they picked it up. Instead, Monday March 14 2005 my TV was delivered UNFIXED. They charged me only $70 for delivery and nothing for the labor which I appreciated. However I recieved no apology for the inconvenience and still have a broken TV. I do not reccommend Ace Electronics for any repair and the customer service experience I had was very poor.

0
★☆☆☆☆

I called Ace on December 17 because my big screen TV was not working. I arranged to have my TV picked up and Ace estimated its return for Dec 25. I went 3 weeks hearing nothing about my TV. I left messages on the Ace voicemail inquiring about it. Weeks of phone tag ensued where I was treated RUDELY and HUNG UP ON when I inquired about my television. Finally I was promised delivery - fixed or not - by March 12, nearly 3 MONTHS after they picked it up. Instead, Monday March 14 2005 my TV was delivered UNFIXED. They charged me only $70 for delivery and nothing for the labor which I appreciated. However I recieved no apology for the inconvenience and still have a broken TV. I do not reccommend Ace Electronics for any repair and the customer service experience I had was very poor.

Cons: Poor Communication, Poor Customer Service

 

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