Crown Carpets

★★★★☆
  • 12230 Sw Main St

    Tigard, OR 97223

    Map & Directions
  • 503-684-1989

About Crown Carpets

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Details
Hours
Monday through Saturday 9am to 6pm.

Home & Garden

Home & Garden
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We were looking for a house full of carpet, quick quick quick... like the next day. Of course we did it a few days later, to make sure we got a good deal we shopped around and get a measure. Crown had the carpet, best price and quick

3
★★★★★

We were looking for a house full of carpet, quick quick quick... like the next day. Of course we did it a few days later, to make sure we got a good deal we shopped around and get a measure. Crown had the carpet, best price and quick

.

End of Jan. 2013 we hired Crown Carpets of Tigard to do a $3000.00 staircase and hall carpet install. One the second day Bob the in house installer cracked one of the porcelain tiles on our bathroom threshold while trying to fix the track strip. He never told me he cracked the tile. Only when he was half way out the door after he completed the job I asked him did he fix the carpeting by the threshold and he said "No I have a large crack in the tile. I said no way that tile was never cracked until he tried to pry the carpet up with one of his tools. Rather than argue with him I immediately called Crown Carpets to report this. I was told by Cliff the salesman they would fix it. Days went by without any further contact. I called Crown again and was told that by Management that their installer denies cracking the tile and they believe him over me and that their employees never lie!! Now I have the extra expense to fix this. What is troublesome is when a installer lies and all trust is lost. A consumer expects a company to stand behind damages done which Crown has no intention of doing. I might add that I also had extra tiles for him to use to fix the cracked one. Plus the installer left with my remnant carpet without even asking me if I wanted it and used by vacuflow to pick up nails and staples before I had a chance to stop him. Crown Carpets has very poor business practices and have lost any future business I would have given them. Anyone who ventures to do business with a company that is not reputable such as Crown Carpets are taking a risk.

1
★☆☆☆☆

End of Jan. 2013 we hired Crown Carpets of Tigard to do a $3000.00 staircase and hall carpet install. One the second day Bob the in house installer cracked one of the porcelain tiles on our bathroom threshold while trying to fix the track strip. He never told me he cracked the tile. Only when he was half way out the door after he completed the job I asked him did he fix the carpeting by the threshold and he said "No I have a large crack in the tile. I said no way that tile was never cracked until he tried to pry the carpet up with one of his tools. Rather than argue with him I immediately called Crown Carpets to report this. I was told by Cliff the salesman they would fix it. Days went by without any further contact. I called Crown again and was told that by Management that their installer denies cracking the tile and they believe him over me and that their employees never lie!! Now I have the extra expense to fix this. What is troublesome is when a installer lies and all trust is lost. A consumer expects a company to stand behind damages done which Crown has no intention of doing. I might add that I also had extra tiles for him to use to fix the cracked one. Plus the installer left with my remnant carpet without even asking me if I wanted it and used by vacuflow to pick up nails and staples before I had a chance to stop him. Crown Carpets has very poor business practices and have lost any future business I would have given them. Anyone who ventures to do business with a company that is not reputable such as Crown Carpets are taking a risk.

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.

Horrible Customer Service. Management does not stand behind damages their in-house installation guy caused while installing carpeting. I just spent $3,000 on a stairway and hall with them and Bob and in house installer for Crown cracked

3
★★★★★

Horrible Customer Service. Management does not stand behind damages their in-house installation guy caused while installing carpeting. I just spent $3,000 on a stairway and hall with them and Bob and in house installer for Crown cracked

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We purchased and had our flooring installed through Crown Carpets of Tigard. We had a truly wonderful experience replacing new tile in kitchen, family room and foyer, as well as new flooring in the bathrooms and new carpeting throughout the rest of our home. We worked extensively with Doug and his "crew". Doug took us through each step with this large purchase. He assisted us to make sure we received the best buy for our money rather than the most expensive. We were not rushed in any way. We were able to take home samples of all the types of flooring (carpet, tile, laminate, vinyl, etc) in which we were interested (in different colors/textures). We were encouraged to look at them all in different lighting (on/off, day/night, sunny/cloudy) as well as taking into account our usage (kids, grandkids, dogs, relaxed and more formal, easy clean-back to the kids and dogs...) which helped tremendously with our choices. Mike came out and measured the entire house, then Bob and the rest of the crew installed the flooring. All did a magnificent job and were absolutely professional. I recommend Crown Carpets as the best way to go if you need flooring of any kind!

2
★★★★★

We purchased and had our flooring installed through Crown Carpets of Tigard. We had a truly wonderful experience replacing new tile in kitchen, family room and foyer, as well as new flooring in the bathrooms and new carpeting throughout the rest of our home. We worked extensively with Doug and his "crew". Doug took us through each step with this large purchase. He assisted us to make sure we received the best buy for our money rather than the most expensive. We were not rushed in any way. We were able to take home samples of all the types of flooring (carpet, tile, laminate, vinyl, etc) in which we were interested (in different colors/textures). We were encouraged to look at them all in different lighting (on/off, day/night, sunny/cloudy) as well as taking into account our usage (kids, grandkids, dogs, relaxed and more formal, easy clean-back to the kids and dogs...) which helped tremendously with our choices. Mike came out and measured the entire house, then Bob and the rest of the crew installed the flooring. All did a magnificent job and were absolutely professional. I recommend Crown Carpets as the best way to go if you need flooring of any kind!

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My experience was very good with Crown Carpets. I did 2 bedrooms, the family room and den in a designer carpet and believe me when I say I shopped. They were the nicest and most thorough of all the stores I went to. A few of the proposals I got at other places I couldn't even understand, so I went with Crown they have a good reputation. They delivered everything as promised, were priced very well, and best of all there were no surprises. I will go back to them for some other projects coming up in the future.

5
★★★★★

My experience was very good with Crown Carpets. I did 2 bedrooms, the family room and den in a designer carpet and believe me when I say I shopped. They were the nicest and most thorough of all the stores I went to. A few of the proposals I got at other places I couldn't even understand, so I went with Crown they have a good reputation. They delivered everything as promised, were priced very well, and best of all there were no surprises. I will go back to them for some other projects coming up in the future.

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We bought our laminate flooring here the other week and had a good experience. Our salesman was very knowlegeble and polite and didn't mind answering the dozens and dozens of questions that my husband and I asked and gave us installation tips.

2
★★★★☆

We bought our laminate flooring here the other week and had a good experience. Our salesman was very knowlegeble and polite and didn't mind answering the dozens and dozens of questions that my husband and I asked and gave us installation tips.

Pros: Nice staff, good showroom

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Very knowledgable and helpful. I have been dealing with Crown Carpets for 20 years and would never go anywhere else. Great selection and prices....

5
★★★★★

Very knowledgable and helpful. I have been dealing with Crown Carpets for 20 years and would never go anywhere else. Great selection and prices....

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.

Just had installed a house-full of carpet that was from Stainmaster called Coastal Chic for 28 dollars a yard. It was about twice as much elsewhere. It's just beautiful and the installation was perfect. I am so pleased with the whole thing, I could'nt be happier. I should have done it sooner!

5
★★★★★

Just had installed a house-full of carpet that was from Stainmaster called Coastal Chic for 28 dollars a yard. It was about twice as much elsewhere. It's just beautiful and the installation was perfect. I am so pleased with the whole thing, I could'nt be happier. I should have done it sooner!

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.

Crown installed carpet, when we pulled the carpet up we found large gashes about 2 feet from the wall that appear to be made from installation equipment. The manager was extremely rude and condescending as I explained the problem. I urged him to come look at the damage, I am 3 miles from him, and he refused. He doesn't deny that his installer did it, he just doesn't feel it's his responsibility. He equated it to damage done when putting in the tack strip. I assured him I understood about the tack strip and that wasn't my complaint, but he kept going back to that. The gashes are much larger and too far from the wall. He asked if I expected him to refinish my whole floor, I said no just replace the boards that are ruined. He said, "I'm not going to do that.

1
★☆☆☆☆

Crown installed carpet, when we pulled the carpet up we found large gashes about 2 feet from the wall that appear to be made from installation equipment. The manager was extremely rude and condescending as I explained the problem. I urged him to come look at the damage, I am 3 miles from him, and he refused. He doesn't deny that his installer did it, he just doesn't feel it's his responsibility. He equated it to damage done when putting in the tack strip. I assured him I understood about the tack strip and that wasn't my complaint, but he kept going back to that. The gashes are much larger and too far from the wall. He asked if I expected him to refinish my whole floor, I said no just replace the boards that are ruined. He said, "I'm not going to do that.

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.

It was a pleasure shopping at Crown. They helped me choose a beautiful carpet that was in stock. The price was less than another store I went to. They installed it fast before my relatives came to visit. Be sure to check these people out before you make a decision.

4
★★★★☆

It was a pleasure shopping at Crown. They helped me choose a beautiful carpet that was in stock. The price was less than another store I went to. They installed it fast before my relatives came to visit. Be sure to check these people out before you make a decision.

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We just remodeled our office using the folks at Crown Commercial. We were on a tight budget and schedule and they were able to get it done with ease. We are totally happy with the job, it looks great!

2
★★★★★

We just remodeled our office using the folks at Crown Commercial. We were on a tight budget and schedule and they were able to get it done with ease. We are totally happy with the job, it looks great!

Pros: know what they are doing!

Cons: none

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The Crown Carpet store on Main street in Tigard has a huge selection of many different name brands of carpet and flooring to pick from. The people seemed very knowledgeable about their products.

4
★★★★☆

The Crown Carpet store on Main street in Tigard has a huge selection of many different name brands of carpet and flooring to pick from. The people seemed very knowledgeable about their products.

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When I was looking for large area rugs and decided to design my own I went to this store. They were very helpful. Had a very large selection to choose from and the prices were not too expensive. I would recommend checking them out if you are planning on getting a new carpet or area rug

3
★★★☆☆

When I was looking for large area rugs and decided to design my own I went to this store. They were very helpful. Had a very large selection to choose from and the prices were not too expensive. I would recommend checking them out if you are planning on getting a new carpet or area rug

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.

We are in the process of buying our first home and wanted to put new carpet in it so we decided to stop in and see what Crown carpets had. First of all the customer service was horrible and the sales man even had the gull to put down the area we were buying our home in. On top of that why have a buisness open when you have nothing to show your customer since they were in the middle of remodeling! Show room was a mess! Go else where!

PROS: None
CONS: Read above!

1
★☆☆☆☆

We are in the process of buying our first home and wanted to put new carpet in it so we decided to stop in and see what Crown carpets had. First of all the customer service was horrible and the sales man even had the gull to put down the area we were buying our home in. On top of that why have a buisness open when you have nothing to show your customer since they were in the middle of remodeling! Show room was a mess! Go else where!

PROS: None
CONS: Read above!

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More about Crown Carpets

Carpet, Tile, Laminate, Hardwood...All your floorcovering needs in two big, easy to find ,locations! Easily... one of the largest carpet inventories, plus an "in-house" professional installation company And super warehouse pricing!

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