Joe Kassab Jewelers

★★★☆☆
  • 1252 Lloyd Ctr

    Portland, OR 97232

    Map & Directions
  • 503-282-5333

About Joe Kassab Jewelers

Hours
Mon. - Sat. 10am - 9pm;Sun. 11am - 6pm

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I have had 2 rings custom made and each turned out beyond expectation. A third ring was purchased and then modified to our specifications with the owners expertise/advice. \r
\r
The customer service has been great for each visit.

3
★★★★★

I have had 2 rings custom made and each turned out beyond expectation. A third ring was purchased and then modified to our specifications with the owners expertise/advice. \r
\r
The customer service has been great for each visit.

.

Ross works for Kassab Jewelers in Tigard not Joe Kassab and Joe does not sell verragio. Get your post pages straight before you say something bad about someone please.

5
★★★★★

Ross works for Kassab Jewelers in Tigard not Joe Kassab and Joe does not sell verragio. Get your post pages straight before you say something bad about someone please.

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After reading a couple of bad reviews I was hesitant to even enter Joe Kassab Jewelers in the Lloyd Center for a custom ring that my mother wanted made from a sketch she had developed. She had bought a ring some years back from Joe Kassab and was very satisfied with the service so she saw no reason to try another jeweler.

From the get go, we were treated very well and the young lady, Melinda, patiently described the steps involved and showed us numerous diamonds of various grades and prices until we were happy with our selection. I knew the gold flower pattern from the sketch was going to be difficult to create and I was right. The first wax ring they presented us was really close, but after seeing it, my mother wanted to make some modifications to the original sketch and the young lady had no problem modifying the instructions as well as giving us her design thoughts so mom could have the ring she would be happy with.

We picked up the ring today (11/18/09) and I have to say that it is beautiful, and as close as anyone could possibly have come, given the original sketch and verbal instruction we supplied. Mom is a happy camper!

I honestly can't believe that had we wanted further modifications, Melinda would have pressured us into taking a ring that my mother would not be happy with. Maybe it was the good communication skills between us and her but more likely it was that, and good old customer service.

Brian B.
For my mother Gretchen
Portland, OR (not San Francisco)

5
★★★★★

After reading a couple of bad reviews I was hesitant to even enter Joe Kassab Jewelers in the Lloyd Center for a custom ring that my mother wanted made from a sketch she had developed. She had bought a ring some years back from Joe Kassab and was very satisfied with the service so she saw no reason to try another jeweler.

From the get go, we were treated very well and the young lady, Melinda, patiently described the steps involved and showed us numerous diamonds of various grades and prices until we were happy with our selection. I knew the gold flower pattern from the sketch was going to be difficult to create and I was right. The first wax ring they presented us was really close, but after seeing it, my mother wanted to make some modifications to the original sketch and the young lady had no problem modifying the instructions as well as giving us her design thoughts so mom could have the ring she would be happy with.

We picked up the ring today (11/18/09) and I have to say that it is beautiful, and as close as anyone could possibly have come, given the original sketch and verbal instruction we supplied. Mom is a happy camper!

I honestly can't believe that had we wanted further modifications, Melinda would have pressured us into taking a ring that my mother would not be happy with. Maybe it was the good communication skills between us and her but more likely it was that, and good old customer service.

Brian B.
For my mother Gretchen
Portland, OR (not San Francisco)

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0 out of 1 people found this review helpful.

.

Hubby and I went to Lloyd Center to run errands, shop and catch a matinee. I dropped off two 14kt bracelets and one 14kt dia cut rope chain necklace at Kassab to be repaired.
Mr Kassab gave me a price, I paid and off we went. After about 4 hours we returned to pick up our jewelry and found the repairs to be ghastly -- big goopy looking globs of gold where they'd promised to do 'fine' and 'delicate' repair work. When we asked about the globs, they were rude, condescending, and they spoke to us like we were idiots who didn't know what we were talking about. When pressed to at least remove the excess, they became overbearing and intimidating.
The jewelry went in our drawer and will probably be scrapped.
Kassab Bros have been around Portland for as long as I can remember, so we expected to be able to trust their work and integrity.
We were mistaken. We will NOT be back...

0
★☆☆☆☆

Hubby and I went to Lloyd Center to run errands, shop and catch a matinee. I dropped off two 14kt bracelets and one 14kt dia cut rope chain necklace at Kassab to be repaired.
Mr Kassab gave me a price, I paid and off we went. After about 4 hours we returned to pick up our jewelry and found the repairs to be ghastly -- big goopy looking globs of gold where they'd promised to do 'fine' and 'delicate' repair work. When we asked about the globs, they were rude, condescending, and they spoke to us like we were idiots who didn't know what we were talking about. When pressed to at least remove the excess, they became overbearing and intimidating.
The jewelry went in our drawer and will probably be scrapped.
Kassab Bros have been around Portland for as long as I can remember, so we expected to be able to trust their work and integrity.
We were mistaken. We will NOT be back...

Pros: Beautiful Ready-Made Goods

Cons: Hideous Repairs -- Worse Customer Service

.

I had them make a custom ring, and it was awful. Nothing like what I asked for. They were kind enough to redo it - but changed the color of the stones and the design - like they would know what I wanted better than I would. I accepted the second ring anyway, because I felt bad. But then it turned my finger green. I went back and one saleswoman said they would clean it, but if it still turned my finger green they would make their own gold without so much copper alloy in it. So the next day I went back, my whole knuckle was green. They yelled at me and said it was my fault basically, and refused to honor the other saleswoman's offer. So I asked for a refund. After more argueing they finally gave it to me. It was an awful experience.

1
★☆☆☆☆

I had them make a custom ring, and it was awful. Nothing like what I asked for. They were kind enough to redo it - but changed the color of the stones and the design - like they would know what I wanted better than I would. I accepted the second ring anyway, because I felt bad. But then it turned my finger green. I went back and one saleswoman said they would clean it, but if it still turned my finger green they would make their own gold without so much copper alloy in it. So the next day I went back, my whole knuckle was green. They yelled at me and said it was my fault basically, and refused to honor the other saleswoman's offer. So I asked for a refund. After more argueing they finally gave it to me. It was an awful experience.

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1 out of 2 people found this review helpful.

.

I wish I had something positive to say. I did not have a good experience. I had my daughter's favorite silver art nouveau ring remade at Joe Kassab's Jewelers. I paid in advance of course. The ring turned out very flat looking. I was unhappy with the results and asked to have the ring more clearly detailed, but I was told that I'd have to pay another $200. I did not want to pay $400. for a silver ring and went ahead and accepted it since Mr. Kassab would not make good on his work. I gave the ring to my daughter. It turned her finger green, so I phoned again questioning the quality of the silver but was told that silver might do that. I don't think so. Anyway, beware and do not pay in advance or do not use this jeweler.

1
★☆☆☆☆

I wish I had something positive to say. I did not have a good experience. I had my daughter's favorite silver art nouveau ring remade at Joe Kassab's Jewelers. I paid in advance of course. The ring turned out very flat looking. I was unhappy with the results and asked to have the ring more clearly detailed, but I was told that I'd have to pay another $200. I did not want to pay $400. for a silver ring and went ahead and accepted it since Mr. Kassab would not make good on his work. I gave the ring to my daughter. It turned her finger green, so I phoned again questioning the quality of the silver but was told that silver might do that. I don't think so. Anyway, beware and do not pay in advance or do not use this jeweler.

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1 out of 1 people found this review helpful.

.

I have nothing but good words to say about this jeweler. My husband bought my wedding ring here, and they were so nice and the ring is amazing! Very high quality without paying a crazy amount for it. I tell all of my friends and family to go here!!

5
★★★★★

I have nothing but good words to say about this jeweler. My husband bought my wedding ring here, and they were so nice and the ring is amazing! Very high quality without paying a crazy amount for it. I tell all of my friends and family to go here!!

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1 out of 2 people found this review helpful.

 

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